Teamwork provides several advantages such as tackling complex issues, leveraging diverse expertise, and boosting morale. Effective teamwork requires collaboration where members support each other by sharing information, expertise, and working towards common goals. It also requires strong communication, commitment to shared objectives, contributions from all members based on their strengths, and flexibility to adapt to changes. True collaboration is an essential pillar of productive teamwork and involves empathy, honesty, and a shared sense of belonging within the team.

1. TEAMWORK

2. WHYTEAMS?
 People are a fundamental building block of anyTQM organisation.The only point at which true
 responsibility for quality can lie is with the person or group actually doing the job or carrying out the
 process.The complexity of most of the processes in an organisation places them beyond the control of any
 one individual, and the only efficient way to tackle process improvement or re-design is through the use of
 teamwork.
 Teamwork has many advantages:
 • A greater variety of complex issues can be tackled by pooling expertise and resources
 • Problems are exposed to a greater diversity of knowledge, skill and experience
 •The approach boosts morale and ownership through participative decision making
 • Improvement opportunities that cross departmental or functional boundaries can be more easily
 addressed
 •The recommendations are more likely to be implemented than if they come from an individual

3. ROLES WITHINTEAMS
• Co-ordinator :-The Co-ordinator clarifies group objectives, sets the agenda, establishes priorities, selects
problems, sums up and is decisive, but does not dominate discussions.
• Shaper:-The Shaper gives shape to the team effort, looking for pattern in discussions and practical
considerations regarding the feasibility of the project. Can steamroller the team, but gets results.
• Plant:-The Plant is the source of original ideas, suggestions and proposals that are usually original and radical.
• Monitor-Evaluator :-The Monitor-Evaluator contributes a measured and dispassionate analysis and, through
objectivity, stops the team committing itself to a misguided task.
• Implementer :-The Implementer turns decisions and strategies into defined and manageable tasks, sorting out
objectives and pursuing them logically
• Resource Investigator :-The Resource Investigator goes outside the team to bring in ideas, information and
developments to it.
•TeamWorker:-They are the team’s salesperson, diplomat, liaison officer and explorer.TheTeamWorker
operates against division and disruption in the team, like cement, particularly in times of stress and pressure.
• Finisher:-.The Finisher maintains a permanent sense of urgency with relentless follow-through.

4. FOUR PILLARS OF EFFECTIVETEAMWORK
 Communication
-Does everyone know what is going on?
-How openly is information shared?
 Commitment
-How committed is the team to achieving its goals?
-Does the team share common objectives?
 Contribution
-Does everyone contribution?
-Does the team work to each other's strengths?
 Collaboration
-How well do team members share their expertise?
-How flexibly does the team work together to adapt to changes?

5. ESSENTIAL PILLAR OFTEAMWORK
 Collaboration is one essential pillar of the kind of teamwork, which supports and sustains cohesive and productive teams.
 Collaboration involves a high degree of support and sharing as well as healthy challenge to achieve win/win outcomes. High performing
team members are co-operative rather than destructively competitive.They support one another and work towards the common goal
rather than being divisive and self-centred.
 Collaborative working is required to weld together sometimes disparate, perhaps even competing, individuals to achieve mutual goals.
Complex reporting lines and divided loyalties may exist and collaborative working among virtual or dispersed teams requires additional
effort to ensure it is effective.
 One element of collaboration is how the team responds flexibly and collaboratively in the face of changing demands.This might include
taking on new roles and tackling new problems, as well as more radical changes such as responding to wholly new demands.
Collaboration will help handle change, for example team members may share their expertise to crack new problems. How well team
members share their expertise and how effectively the team learns and develops is a significant marker of collaboration. If you ask its
members, they will express a sense of belonging to the team, of being involved with its activities and respected for their contribution.
 How integrated is the team?You will probably spot a shared sense of humour, a sense of fun from team interaction and possibly some
social contact outside work.Team members will probably feel free to express themselves and not hold back - for this to work, it requires
honesty between team members, based on assured confidentiality and knowledge that admitting personal shortcomings within the
team will strengthen it and that people will not be punished for speaking up.
 A collaborative environment is likely to be reinforced by team celebrations of success. Leaders are sending the message that they take
the trouble to maintain morale and keep the atmosphere positive.
 For a team to work together collaboratively, focusing purely on the task in hand is unlikely to lead to continuing success, yet such 'blind
spots' are a common weakness in many teams.
 True collaboration requires empathy.This is a learned skill essential to making collaborative teams work successfully: team members
pick up on other members' feelings, share their concerns and have the skill to challenge inappropriate behaviour and give honest
feedback without destroying the atmosphere.

6. KEYSTO SUCCESSFUL TEAMWORK
 The team should understands the goals and is committed to attaining them. This clear direction and agreement on
mission and purpose is essential for effective teamwork. Team members must have an overall mission that is agreed
upon and that provides the umbrella for all that the team tries to do. This team clarity is reinforced when the
organization has clear expectations for the team's work, goals, accountability, and outcomes.
 Communication is open, honest, and respectful. People feel free to express their thoughts, opinions, and potential
solutions to problems. People feel as if they are heard out and listened to by team members who are attempting to
understand. Team members ask questions for clarity and spend their thought time listening deeply rather than
forming rebuttals while their coworker is speaking.
 Team members have a strong sense of belonging to the group. They experience a deep commitment to the group’s
decisions and actions.
 Creativity, innovation, and different viewpoints are expected and encouraged.
 Participative leadership is practiced in leading meetings, assigning tasks, recording decisions and commitments,
assessing progress, holding team members accountable, and providing direction for the team.
 Members of the team make high quality decisions together and have the support and commitment of the group to
carry out the decisions made.