1. TEAMWORK
How do you work with others?

2. WHY TEAMWORK?
• In order to be a productive and effective
team, members at all times have to
practice good communication and conflict
resolution;
• In the business world, almost all the work
is done in teams because the technology
changes so fast and competition is tight;
• Individual workers can no longer survive
on their own to complete major tasks;

3. THE WORLD OF BUSINESS
• The employees of firms work together for
individual projects and then move on to
new projects once done;
• They are under time pressures,
organizational issues, and production
values in order to complete the project in a
set amount of time in order to move onto
the next project;
• This type of rapid change requires
flexibility within a team environment;

4. DECISIONS IN BUSINESS
• In the world of business, competition is
fierce, so the company often will “re-
structure” in order to cut costs and be able
to make their product faster and cheaper;
• Individual workers are now put in charge
of making more and more decisions
without management input or supervision;
• Working in a team helps to solve problems
and make decisions once made by
management;

5. TEAMS AND PROBLEM SOLVING
• Companies appreciate people who are
able to solve problems quickly and
efficiently;
• Being able to analyze information and
determine the root cause of an issue AND
be able to come up with feasible solutions
to implement;
• Team based environments help workers
to be able to see problems more
creatively, see others’ point of view, move
together to solve a problem and
implement a solution;

6. TYPES OF PROBLEMS
• NEGATIVE
– Being able to solve problems regarding
products, services or breakdown in
productions;
• Faulty product parts
• POSITIVE
– Addressing issues regarding supply and
demand, increasing your business,
addressing orders;
• Massive number of orders to fill

7. COMBINATION SKILLS
• “A team is a group of people with different
roles who work together for a common
goal.”
• A team must consist of more than one
person;
• Members usually have different roles;
• Members must share a desire for a
common goal;

8. ASSIGNMENT #1
• Using the handout Job Smart: Teamwork,
fill in the teamwork that each job requires;
• Look to how they are needed by other jobs
and what would happen if that job was not
done;

9. BASIC TEAM ROLES
• Being able to clearly define team
members’ roles is vital in developing a
goal and coming to effective solutions;
• once the roles are defined, the team will
be able to work effectively and efficiently
to accomplish their goal;

10. THE SPONSOR (“COACH”)
• Usually a manager type; guides the team;
• Gets the team together, gives them a goal
or objective, then lets them do the work;
• Team can call on the Sponsor for advice
and help in removing ‘roadblocks’ to their
goal;
• Team reports back to the Sponsor when it
has achieved the goal, or needs approval
to move ahead;

11. THE LEADER (“TEAM CAPTAIN”)
• Leads the team members and gives
directions in the process;
• Most responsible for making sure that the
team members know their roles;
• Sees that assignments get completed
effectively;
• Makes sure all members have a chance to
contribute during meetings;

12. TEAM MEMBERS
• Usually composed of people with different
talents, jobs and responsibilities;
• Each person’s job depends on the team
goal;
• Each member has to understand their role
in order to be effective;
• The efforts of the team usually outperform
the actions of individuals;

13. RECORDER / TIMER
• Responsible for informing the team of the
time remaining in meetings, project
processes, schedules;
• A recorder ensures notes are kept of team
progress;
• May be a rotating position so not one
person responsible for keeping notes;
• Keeps team on task and meeting
deadlines;

14. ASPECTS OF GROUP FUNCTION
• GROUP DYNAMICS:
– The way in which one group member relates
to another; inter-relationships
• COLLABORATION:
– A result of members of the group working
together to achieve a shared goal;

15. ASPECTS OF GROUP FUNCTION
• COMPETITION:
– A result of individuals working against one
another to achieve the same goal;
– Forces the development of individual skills;
• INTERDEPENDENCE:
– Situations where individuals can not
accomplish the goal without the assistance of
others;

16. ASPECTS OF GROUP FUNCTION
• CONSENSUS:
– Members of the group arrive at a solution
supported by all;
– Usually involves compromise without
sacrificing desires of individuals;

17. LEADERSHIP
• Good leadership skill can be learned or
inherent (natural), but skill development is
always necessary;
• Good leadership skills have to encompass
good communication, team building,
conflict resolution, problem solving and
goal setting;

18. LEADERSHIP SKILLS
• Listening and speaking effectively;
• Understanding others’ viewpoints;
• Solving problems;
• Visualizing the outcome;
• Share power and recognize others’
contributions;
• Encourage others to work toward the goal;
• Self-motivated and motivating;

19. AVOIDING TEAM CONFLICT
• Be co-operative and supportive
• Take responsibility within the team
• Ask for help when needed
• Develop good communication skills
• Think before you speak
• Show interest in others’ efforts
• Understand the points of others
• Allow equal opportunity

20. TEAM CONFLICT
• When others won’t co-operate it makes
the team and goal difficult to deal with;
• You have to approach this using active
listening by acknowledging their point,
restate the need you have; look to work
out the issue;
• By using the keys to active listening, the
conflict can usually be worked out;

21. ASSIGNMENT #2
• Watch the Case Study and answer the
questions on the handout.
• Keep in mind the keys to good teamwork.
• Submit only the Case Study.