SlideShare a Scribd company logo
BUSI 438
Team 2 :
Katie Johnson
Christian Mayes
Jill Diblin
Ben Taylor

• #1 brand of root beer
• Reliance on Baby Boomer generation
• First fast-food company
• 1200 restaurants: over 750 in Canada, more than 450 in U.S. and
overseas
“Our core beliefs are simple; deliver high quality food, provide an
excellent working environment and above all create an enjoyable All-
American family experience.” – Paul Hollands, CEO
The Current A&W Brand

 Fast Food Industry- Market Cap: $55,145.3B
 Leaders: McD’s ($1,127.5B), Starbucks ($494.5B)
-A&W(235.84M), Sonic (587.14M)
Competition and Industry

 Lack of brand resonance and awareness (not gaining
market share in the U.S.)
 Losing touch with their history
 Being listed as a dying brand is unacceptable
 Lack of structure among franchise and informational
sources
The Problem
“A&W is worth a stop, if for the root beer
alone.” –ePinion Reviewer

• Change mission statement
• Focus on U.S. stores
• Incorporate A&W history & local elements in store
• Implement brand management system
• A&W specific menu items
• Brand extensions and opportunities
• Consolidate the information on the Internet
• Better communication between franchisees and
management
Proposals

Current Mission Statement:
“To make A&W the #1 burger choice of the Baby Boomers and the
fastest growing and most successful burger business in Canada.”
• Make applicable to all nations and generations
• Allow the statement to be applied in all situations and
endeavors
Redefine the Mission

• Stop all overseas expansion
• Shut down any stores that are not successful
• Use those funds for U.S. market reentry and advertising
Focus on U.S. Stores

• All of the A&W stores to have a consistent design & layout
• Features like the “Good Times” timeline wall in new stores
• Create each A&W specific to area
Incorporating A&W’s History

 Conduct surveys every six months until positive
feedback, then continuous tracking
• Offer incentives for participation
• Questions such as: “What do you think of when you see
A&W?” or “If A&W and another quick-service
restaurant was side-by-side, which would you choose
and why?”
Brand Management System

A&Wesome Menu Items
• Items you can only find at
A&W
• Historical references (The
Original Root Beer float)
• A&W Root Beer specials (i.e.
Friday floats, $1 large root
beer, etc.)
• Featuring one item that is
specific to each area it’s in

 Sponsor a MLB team
 Charity –Feeding America
 Brand extensions
• Candy
• Dessert toppings
• Condiments
Brand Opportunities
+

 International Website
• Menu items (listing, nutritional info, supplier info,
etc.)
• History
• Investor information
• Franchising information
Internet Presence

 Communication within the brand between franchisees and
upper management
- Annual or semi-annual franchisee meetings with
top management
-Increase uniformity across stores in terms of look
-Franchisee oversight board
Organizational Cohesion

The Result
• Refocus the Organization
• Increase Performance
• Increase Brand Equity
• Increase Revenue, Add Value, and Increase
Customer Satisfaction

Thank You.

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A&W Brand Strategy

  • 1. BUSI 438 Team 2 : Katie Johnson Christian Mayes Jill Diblin Ben Taylor
  • 2.  • #1 brand of root beer • Reliance on Baby Boomer generation • First fast-food company • 1200 restaurants: over 750 in Canada, more than 450 in U.S. and overseas “Our core beliefs are simple; deliver high quality food, provide an excellent working environment and above all create an enjoyable All- American family experience.” – Paul Hollands, CEO The Current A&W Brand
  • 3.   Fast Food Industry- Market Cap: $55,145.3B  Leaders: McD’s ($1,127.5B), Starbucks ($494.5B) -A&W(235.84M), Sonic (587.14M) Competition and Industry
  • 4.   Lack of brand resonance and awareness (not gaining market share in the U.S.)  Losing touch with their history  Being listed as a dying brand is unacceptable  Lack of structure among franchise and informational sources The Problem “A&W is worth a stop, if for the root beer alone.” –ePinion Reviewer
  • 5.  • Change mission statement • Focus on U.S. stores • Incorporate A&W history & local elements in store • Implement brand management system • A&W specific menu items • Brand extensions and opportunities • Consolidate the information on the Internet • Better communication between franchisees and management Proposals
  • 6.  Current Mission Statement: “To make A&W the #1 burger choice of the Baby Boomers and the fastest growing and most successful burger business in Canada.” • Make applicable to all nations and generations • Allow the statement to be applied in all situations and endeavors Redefine the Mission
  • 7.  • Stop all overseas expansion • Shut down any stores that are not successful • Use those funds for U.S. market reentry and advertising Focus on U.S. Stores
  • 8.  • All of the A&W stores to have a consistent design & layout • Features like the “Good Times” timeline wall in new stores • Create each A&W specific to area Incorporating A&W’s History
  • 9.   Conduct surveys every six months until positive feedback, then continuous tracking • Offer incentives for participation • Questions such as: “What do you think of when you see A&W?” or “If A&W and another quick-service restaurant was side-by-side, which would you choose and why?” Brand Management System
  • 10.  A&Wesome Menu Items • Items you can only find at A&W • Historical references (The Original Root Beer float) • A&W Root Beer specials (i.e. Friday floats, $1 large root beer, etc.) • Featuring one item that is specific to each area it’s in
  • 11.   Sponsor a MLB team  Charity –Feeding America  Brand extensions • Candy • Dessert toppings • Condiments Brand Opportunities +
  • 12.   International Website • Menu items (listing, nutritional info, supplier info, etc.) • History • Investor information • Franchising information Internet Presence
  • 13.   Communication within the brand between franchisees and upper management - Annual or semi-annual franchisee meetings with top management -Increase uniformity across stores in terms of look -Franchisee oversight board Organizational Cohesion
  • 14.  The Result • Refocus the Organization • Increase Performance • Increase Brand Equity • Increase Revenue, Add Value, and Increase Customer Satisfaction