TDX Tech is a 40+ employee company founded in 1981 that provides IT equipment, installation, repair, and project management services. They have a 20,000 square foot warehouse and integration center for inventory, repairs, and staging. Their services include on-site installations, repairs, asset management, and project management portal for clients. They provided case studies of large-scale projects for retailers involving installations, repairs, and equipment replacement at thousands of locations. Their goal is to build long-term relationships with customers by reliably delivering on their commitments.

2. Company Overview
Customer first is the foundation of TDX Tech's
success! TDX Tech's belief is that our customers are
our greatest assets.
Our culture is the experience we create for our
customers, which is demonstrated by the behavior of
our associates. It is people serving people.
• Private Company
• 40+ associates
• Headquartered in Minneapolis
Providing Quality Service Since 1981!

3. Company Overview
Facility
• Project Team, Warehouse, and Technician Repair &
Integration in a single location
• 20,000 Sq. Ft. Warehouse & Office
• 5,000 Sq. Ft. Technical, Staging, & Integration Center
• Warehousing and Distribution Equipment
• Extensive Inventory
• Specialized Tools & Equipment (i.e. board level repair,
drive imaging, drive wiping)
• 24 x 7 surveillance monitoring, motion detection, and
burglary alarm
• Daily pick up and drop off from multiple freight carriers.

4. 34+ Years of On-Site Services
On-Site Technician Services
• Site Survey
• Point Of Sale Equipment Installation & De-Installation
• Software Configurations, Maintenance, Upgrades
• Networking Installation (wireless, IT Racks, access points)
• Cabling (Cat5e, Cat6, fiber, coax)
• POS Equipment Maintenance & Upgrades (peripherals/accessories,
memory, processor)
• Mobile POS
• Traffic Camera Installations
• Surveillance/CCTV Installations (cameras, DVR’s, NVR’s, public view
monitors, video management software, encoders/decoders)
• Phone System Installations
• New, Remodel, Relocate, Refresh, and Temporary Store Activities
• Store Closing Activities
• Digital Signage (displays, kiosks)

5. 34+ Years of Asset & Integration Services
Asset Management Services
• On-Line Inventory Management
• Location (store / warehouse) Specific Tracking
• Hardware Receipt, Audit, and Serialization
• Warranty Tracking
• Asset History Tracking
• Logistical Management
Staging and Integration Services
• “Gold” Imaging
• Custom Configuration & Integrations
• Custom Boxing and Shipping
• Quality Control Testing
Disposition Services
• Certified Drive Wipe (data removal)
• Certified Equipment Recycling
• Logistical Expertise & Support
Equipment Depot Repair Services
• Exchange Programs
• Board Level Repairs

6. 34+ Years of Project Management
• Project Team Resources
o Project Managers – primary point of contact, project leader
o Project Coordinator – secondary point of contact, technician
scheduling and client deliverables
o Help Desk – support technicians
o WebTrax – web-based project management portal
• Technical Project Team
• Disciplined Project Management Approach
• Conduct Internal Project Kick-Off and Daily Meetings
• Develop Project Plans
• Develop Realistic Milestones and Objectives
• Develop Detailed Project Documentation
• Reliable Management Team with Consistent On-Time, In-Budget Results
• Coordinated Project Resources, Tasks, and Schedules
• Consistent Implementations
• Complete On-Line Project Documentation
• Continuous Project Management, Administration, & Communication

7. WebTrax™
Benefits
• 24 x 7 Access to Project Information
• Real-Time Updates
• On-Demand Reporting & Statistics
• Unlimited Number of User Access Accounts
WebTraxAT™
• Asset Tracking & Management
• Repair Status Tracking
• Product Location & Repair History
• Product Repair Notes
WebTraxEXT™
• On-Site Project Status & Tracking
• Technician Notes & Status Tracking
• Project Quick Status / Dashboard
• Project Data Exports
• Project Document Repository

8. TechTrax™ - Technician Mobility
Technician Web App
• 24 x 7 Technician Access
• Secure Work Orders
• Real-Time Updates to WebTrax
• Designed for tablets and notebooks:
• iPad, Nexus, Galaxy
• Utilized on over 10,000 Work Orders
Benefits and Features
• Customized Project Display
• Real-Time Communication to Technician
• Real-Time Check-In & Check-Out
• Customizable Work Order Questions
• Electronic Data Capture
• Electronic Signature Capture
• Real-Time Photo Upload

9. Case Study Snapshots
Client Retailer
Scope POS Installation, Windows OS Upgrade
Geography U.S., Canada, Guam
Number of Locations 100+ locations, 1000+ registers
Time Period 2014
Project Overview:
Completed services to assist our client with PCI compliance, including register replacements
and Windows OS upgrades.
Client Financial Institution
Scope POS Installation
Geography U.S., Canada, Caribbean
Number of Locations 20,000
Time Period 2013
Project Overview:
Using a proven deployment methodology, technicians completed surveys and installed POS
peripherals at over 20,000 locations in less than 3 months. Some locations required POS
servicing, requiring multiple software downloads and configurations. During the peak of the
project over 300 locations were completed per day.

10. Case Study Snapshots
Client Retailer
Scope Staging, Deployment, POS Installation, Disposition
Geography U.S.
Number of Locations 350+
Time Period 2014
Project Overview:
Completed services to assist our client with PCI compliance, including register replacements and
Windows OS upgrades.
Client Retailer
Scope Depot Repair, Advanced Exchange, On-Site Equipment Replacement
Geography US and Canada
Number of Locations 100+
Time Period In Progress (2+ years)
Project Overview:
Open a ticket with TDX Tech’s on-line ticketing system, custom engineered to each customer and
type of program. TDX ships a replacement unit per customers selected shipping terms (Next
Day, 2-Day, 3-Day, Ground). Upon receipt of the replacement unit, you ship your defective unit
to TDX Tech where our expert shop technicians will repair it. Receive quarterly reporting that
provides location and equipment trend analysis.

11. Case Study Snapshots
Client Retailer
Scope Depot Repair, Advanced Exchange, On-Site Equipment Replacement
Geography US and Canada
Number of Locations 250
Time Period In Progress (4+ years)
Project Overview:
When issues arise with your current equipment, open a ticket, and a new unit (preconfigured if
desired) will be immediately shipped to your location. With on-site equipment replacement, our tech
shows up at your location, removes the old hardware, and installs the new equipment. The defective
unit is shipped back to TDX Tech’s repair facility.
Client Retailer
Scope On-Site Maintenance
Geography US
Number of Locations 450+
Time Period In Progress (1+ year)
Project Overview:
Open a ticket with TDX Tech’s on-line ticketing system, custom engineered to each customer and
type of program. TDX dispatches technicians to perform maintenance and IMAC activities for
customer’s phone system, telephone lines, circuit/network, cabling, POS, PC’s, wireless network, and
surveillance system (DVR/Cameras).

12. Case Study Snapshots
Client Retailer
Scope New Store Installation Services
Geography U.S., Canada
Number of Locations 26
Time Period 2012 - 2014
Project Overview:
Utilizing our corporate field Project Manager and Technicians, completed site survey,
DMARC Extension, and two week new store installation services. Our team completed cable
terminations, IT Rack assembly, IT Rack equipment installation and cross-connects, POS
installations, phone setup, Access Point installations, traffic camera installations, and Back
Office system setup and configurations. TDX Tech sources all cabling materials required for
each new store to ensure consistency and standards across all new stores.
Client Retailer
Scope New Store Installation Services
Geography U.S.
Number of Locations 70+
Time Period 2014
Project Overview:
Completed site survey and two day new store installation services. Our field technicians
completed Cable Runs and Terminations, IT Rack Builds, Kiosk Installation, Printer & Fax
Machine Installations, Music System Installation, and Surveillance (camera, public view, DVR)
Installation.

13. Case Study Snapshots
Client Retailer (Top 50)
Scope New Store Installation Services (55)
Temporary Stores (30)
Store Closing (75)
Geography U.S.
Time Period 2013
Project Overview:
As a preferred store services vendor of a Top 50 retailer, TDX Tech completed new, remodel,
temporary, and store closing services across the country. Our field technicians completed
site surveys, DMARC Extensions, cabling, and equipment installation services. The
technicians completed cable runs and terminations, IT Rack equipment installation and
cross-connects, POS installations, phone setup, access point installations, traffic camera
installations, and Back Office system setup and configurations.
TDX Tech procures the cabling materials and manages logistics for each store activity to
ensure consistency and standards across all new stores.

14. Case Study Snapshots
Client Retailer
Scope Depot Repair, Advanced Exchange
Geography Canada
Number of Locations 34
Time Period In Progress (2+ year)
Project Overview:
Open a ticket with TDX Tech’s on-line ticketing system, custom engineered to each customer
and type of program. TDX ships a replacement unit per customers selected shipping terms
(Next Day, 2-Day, 3-Day, Ground). Upon receipt of the replacement unit, you ship your
defective unit to TDX Tech where our expert shop technicians will repair it. Receive
quarterly reporting that provides location and equipment trend analysis.
Client Retailer
Scope Surveillance/CCTV Installation
Geography U.S., Canada
Number of Locations 60+
Time Period 2012
Project Overview:
Technicians successfully completed a 2-day Surveillance equipment (Cameras, DVR, Public
View Monitor) installation at over 60 mall-based locations within 2 months. Utilizing or
technician routing model, TDX Tech delivered a technician consistency from project start to
successful completion. TDX Tech Project Manager’s coordinated all material delivery, lift
rentals, and electrical aspects of the project.

15. TDX Tech provides the highest quality IT
equipment and service solutions by
accountably partnering with, and truly
valuing, our Customers, Companies & Co-
workers
We cannot, and will not, build a relationship
based upon false promises. We look
forward to designing a program that will fit
your needs, delivering on that arrangement,
and solidifying a lasting relationship.
We appreciate and thank you for
this opportunity to introduce our
Products and services to you.
TDX Tech
1-800-328-3884
www.tdxtech.com
Our Vision & Promise