R R BPO Services Pvt Ltd is an Indian startup that provides tech support and contact center outsourcing services. They have experience supporting large multinational companies. They aim to partner with clients to provide cost-effective technical support and customer service while meeting SLAs and focusing on continuous process improvement. Their presentation outlines their management experience, service offerings, infrastructure, processes, and transition methodology.

2. Slide: 2R R BPO SERVICES PVT LTD
• Our Organization & Credentials
• Value Proposition
• Service Offerings
• Business Proposition
• Engagement & Transitioning Models
• USP
• Summary of Benefits
• Infrastructure

3. Slide: 3R R BPO SERVICES PVT LTD
• We are a Startup Organization with abundant Expertise and
Hands-on Experience in Tech Support and Contact Centre
Management
• Our Management Team have held Senior Leadership Positions in
Organizations such as Dell, GE, AT&T, Wipro, Accenture, etc.
• We have Multi-Geography Tech Support Exposure across USA,
UK, Europe, Philippines & India
• We Focus & Drive Quality & Process Excellence
• We have always Delivered Results & met SLAs

4. Slide: 4R R BPO SERVICES PVT LTD
State of the Art Infrastructure
World Class Technology
Robust Processes
People Capability
Proven Track Record
Readiness to Serve

5. Slide: 5R R BPO SERVICES PVT LTD
People Capability
Process Capability & Quality
Technology
Infrastructure
Value
Experience
&
Expertise
Domain &
Industry
Knowledge
Proven
Track
Record
6 Sigma TQM
Systems Applications
Security & BC Scalability
SLA Cost

6. Slide: 6R R BPO SERVICES PVT LTD
People Capability
Process Capability & Quality
Technology
Infrastructure
Valu
e
• Across Industries & Verticals
• IT, ITES, BPO, MFG, BFSI, Consulting
• Across Geographies
• USA, UK, Europe, Philippines, India
• Across Domains
• Tech Support, Customer Care/Support, Enterprise Support
• Across Functions
• Operations, Delivery, Quality, Process Excellence, Program Management
• Across Business Critical Aspects
• Productivity, Cost Optimization, Revenue Enhancement
• Proven Track Record
• Tech Support & Customer Support for Large MNCs
• Global Consumer Services
• End-to-end Program Management
• Readiness to Serve
• Seamless Transition, Migration & Operations Management
• Scalability & Effective Management of Peaks & Troughs
• Sufficient Talent Pool & Hiring based on Specific Requirements

7. Slide: 7R R BPO SERVICES PVT LTD
• E-Services
• Product & Problem Diagnostics
• Self Healing, Self-help & Assisted Self-help
• Remote Support
• Problem Recovery
• Proactive Monitoring & Support
• Knowledge Management
• Productivity Solutions
• Analytics
• Metrics Management
• Productivity Improvement & Cost Optimization
• Automation & Tools
People Capability
Process Capability & Quality
Technology
Infrastructure
Value

8. Slide: 8R R BPO SERVICES PVT LTD
WF

9. Slide: 9R R BPO SERVICES PVT LTD
• Best in Breed Technology Solutions
• Latest IVR Capability with Autodialer
• Exhaustive Diagnostic & Troubleshooting Tools
• Work-flow Management
• Highly Customized & Configurable Applications
• Security Systems – FW, VW, IPS
• Wireless & Network Security
• Secure Remote Access
• Payment Authentication Systems
• Fraud Management
• Robust Systems Integration
• Real-time Access & Information Processing
• System & Process Emulation
• Robust Back-up and Data Recovery
People Capability
Process Capability & Quality
Technology
Infrastructure
Valu
e

10. Slide: 10R R BPO SERVICES PVT LTD
• World Class Computing & Telecom
• Dell/HP Laptops & Desktops
• IBM Servers & Mainframes
• Cisco Routers & Switches
• Check Point Firewall
• Norton Virus Wall
• Top Layer Intrusion Prevention System
• Microsoft Licensed Business Software
• Datacentre Access
• Secure Networks & Seamless Connectivity
• IPLC / ILL
• VPN Capability
• 99.9% Uptime Assurance
• Citrix Systems & Process Emulation
• Real-time Synchronization
• Cloud Computing
• Mobile Computing
People Capability
Process Capability & Quality
Technology
Infrastructure
Valu
e

11. Slide: 11R R BPO SERVICES PVT LTD

12. Slide: 12R R BPO SERVICES PVT LTD
• State of the Art Facility
• New Plug-&-Play Facility (5000 Sq. Ft.)
• Long Term Lease Contract
• Seamless Expansion & Scalability – Multi-floor
• Management Cabins & Conference Rooms
• Fool-proof Access Control
• 24x7 Access & Round-the-clock Security
• Hygienic In-house Cafeteria and Pantry Services
• Ability to cater to your Specific Requirements/Demands
• Accessibility
• Located in Hyderabad IT Hub HITEC City
• Nearness to HITEC City Cyber Tower
• Nearness to Public Transport System
• Employee pick-up and drop Facility
People Capability
Process Capability & Quality
Technology
Infrastructure
Valu
e

13. Slide: 13R R BPO SERVICES PVT LTD
• Value Creation
• Value Centricity for your Clients & Customers
• Enhanced SLA Performance
• Improved Performance against Metrics
• Operational Excellence & Delivery Assurance
• Process Excellence & Re-engineering
• Revenue Enhancement
• Enhanced Business Performance through Six Sigma
• Cost Effectiveness
• Reduced Cost of In-efficiency through Lean Methodologies
• Cost Optimization
• Waste Elimination
• Customer Satisfaction
• C-Sat Benchmarking with the Best in the Industry
• Enhanced Customer Experience
• Improvement in Net Promoter Scores (NPS)
People Capability
Process Capability & Quality
Technology
Infrastructure
Valu
e

14. Slide: 14R R BPO SERVICES PVT LTD
• Technical Support
• Technical Help Desk
• Inbound/Outbound Voice Support
• Email Support
• Chat Support
• Remote Support
• Dispatch Support / Field Support
• Web Support & Self-help
• Consumer Support
• Service Help Desk
• Global Consumer Support (Inbound & Outbound)
• Email, Chat & Web Support
• Multi-language Support
• Enterprise Support
• End-user support (Call, Email, Chat, Web, Widget)
• Self Product/Problem Diagnostics, Self Heal and Automation/Tools
• Predictive Analytics & Maintenance
• Knowledge Management

15. Slide: 15R R BPO SERVICES PVT LTD

16. Slide: 16R R BPO SERVICES PVT LTD
Technical Support Scope
Level-1 Customer Support
Channels: Voice, E-mail, Chat, Web
Focus: Customer Experience, Speed of Response,
First Time Resolution
Scope: Product Information, Up-sell/Cross-sell,
Dispatch, RMA, Warranty, Rebates,
Script Based Resolutions
Level-2 Technical Support
Channels: Voice, E-mail, Chat, Web
Focus: Customer Experience, Technical Resolution,
Diagnosis, Troubleshooting ability
Scope: Technical Diagnosis, Troubleshooting &
Resolution
(System, Network, Platform, Peripherals)
Level-3 Escalation Support
Channels: Voice, E-mail, Chat
Focus: Escalation Management, Technical Resolution,
Damage Control, Knowledge Skills,
Solution Accuracy
Scope: Problem Simulation, Triage, Hot-fix,
Workarounds
Level-4 Engineering Support
Channels: Voice, E-mail
Focus: Quality of Fix, On Time Service Delivery
Scope: Sustenance, Bug-fix, Break-fix,
Current Engineering, Testing,
Feature Enhancement
L1 – L4 Support
Quality Processes
Productivity Improvement
Scalability
State of the Art Infrastructure & Technology
Processes
&
Tools
TAC
&
EUS
Tech
Leadership

17. Slide: 17R R BPO SERVICES PVT LTD
Partnership Approach:
• We Understand your Business
• We understand your Products & Services
• We are aware of your Requirements
• We understand your Customers
• We service most of them
• We understand their needs & CTQ parameters
• We satisfy them
• We will Partner with you Effectively
• We will have a Long-term Relationship Model
• Involvement in Inception, Design & Deployment of your Products/Services
• We can do what is non-core to you but yet what is required to delight your
customers
• We will Service those Customers that are not being serviced today and
thereby create Goodwill and Revenue Opportunities for you

18. Slide: 18R R BPO SERVICES PVT LTD
Capability with Cost-Effectiveness:
• We have the Capability
• We have the Proven track Record in having serviced large MNCs
• We have the hands-on Experience and Domain Expertise
• We have the necessary Robust Processes and Governance Mechanisms
• We will invest in the Infrastructure and Technology that is required
• We will be extremely Scalable
• We will meet all SLAs & Quality Standards as well as Focus on Continuous
Improvements and World-class Business Practices
• We will hire based on your specifications and ensure the Best Talent Pool
• We will have Dedicated Resources Exclusive to your business and these will not be
shared thereby retaining Expertise and Specialized Skills for you
• We will be Extremely Cost-Effective
• We will pass-on Huge Cost Savings to you
• We will pass-on Productivity Benefits to you
• We will focus on Revenue Enhancements and Cost Reduction Initiatives

19. Slide: 19R R BPO SERVICES PVT LTD
Assessment Analysis Transition Migration Operations
Client Organization
Beyond Computing Relationship Manager
Client Functional Staff
Business
Process
Specialists
Business /
Process
Analysts
Transition
Manager
Transition
Manager
& Team
Transition
Manager
& Team
Migration
Manager
& Team
Operations
Manager
Operational Excellence
Business Benefits
Process Participants Process Participants
1-2 Weeks
2 Resources
Offshore:95%
Ons-site:5%
2-4 Weeks
5 Resources
Offshore:95%
Ons-site:5%
4-6 Weeks
8 Resources
Offshore:70%
Ons-site:30%
2-4 Weeks
6 Resources
Offshore:70%
Ons-site:30%
Pilot-Ongoing
100-200 Resources
Offshore:95-100%
Ons-site:5-0%

20. Slide: 20R R BPO SERVICES PVT LTD
Management
•Quality Plan
•Process Control
•Service
Responsibility
•SLA Compliance
Ongoing
Management
•Quality Plan
•Process Control
•Service
Responsibility
•SLA Compliance
Ongoing
Migration
•Resource
Migration
•Process
Migration
•Process
Re-engineering
•Application
Development
•Systems
Integration
•Infrastructure
Management
2 Weeks
Migration
•Resource
Migration
•Process
Migration
•Process
Re-engineering
•Application
Development
•Systems
Integration
•Infrastructure
Management
2 Weeks
Transition
•Adapt Process
•Emulate Client
Process
•Operating Plan
•Document SLA
•Customer
Acceptance
3 Weeks
Transition
•Adapt Process
•Emulate Client
Process
•Operating Plan
•Document SLA
•Customer
Acceptance
3 Weeks
•Process
Documentation
•Opportunity
Analysis–ROI/PB
•Identify
Solution/Costing
•Client Review
•Implementation
Plan
1 Week
Analysis
•Process
Documentation
•Opportunity
Analysis–ROI/PB
•Identify
Solution/Costing
•Client Review
•Implementation
Plan
1 Week
AnalysisAssessment
•Business
Understanding
•Process
Mapping
•Requirement
Assessment
•Environment
Review
•Viability Study
1 Week
Assessment
•Business
Understanding
•Process
Mapping
•Requirement
Assessment
•Environment
Review
•Viability Study
1 Week
Robust Execution/Delivery Methodologies Yielding Cost Savings
Tentative Time Lines
Robust Execution/Delivery Methodologies Yielding Cost Savings
Tentative Time Lines

21. Slide: 21R R BPO SERVICES PVT LTD
• Clear-cut Business Understanding
• Proven Track-Record
• Existing Relationships
• Knowledge of Customer Needs and Issues
• Customized Service Offering
• Specific Infrastructure & Technology
• Specialized Work-force & People Capabilities
• Robust Processes, Controls and Governance
• Cost Optimization and Productivity Benefits
• Revenue Enhancement
• Continuous Improvement

22. Slide: 22R R BPO SERVICES PVT LTD
Delivery
Excellence
•Infrastructure
•Technology
•Systems
•Processes
Resource
Capabilities
•Highly Qualified
•Certified
•Experienced
•Track Record
Operational
Benefits
•Process Control
& Efficiency
•SLA
Compliance
•Critical
Performance
Metrics
People
Benefits
•Skills
Upgrade
•Competency
Focus
•Employee
Satisfaction
Business Benefits
•Peak Revenue Potential
•Margins & Profitability
•Sustainable Growth
Robust Planning & Execution Methodology
Quality Management (ISO, Six Sigma, TQM)
Process Excellence (COPC, CMMI)
Research &
Analysis
•Platforms
•Products/Services
•Industry
Business
Acumen
•Customer Centricity
•Best Practices
•Integrity
•Ethics
Program
Management
•Transitioning
•Ownership & Resp
•PMP / Prince-II
World Class
Tech Support & Customer Support

23. Current IN Bound Processes Details
The Management team lead by Mr. Mohammed
Abdul Raouf & Mr. Mohammed Abdul Rahman
has been leading large teams for Multinationals
company's Such as Satyam Computers, TCS,
Emirates National Bank of Dubai & IBM
Singapore.
We currently managing a large USA Tech
Support Inbound client and supporting their
ticket Customer Services and up-sell. Reference
can be provided on request.

24. Switch
Internet
Tata
Aircell
Wireles
s
Router
CISCO
Router
CISCO
Switch
Server
G
Sdsl
Mod
Reliance
Internet

25. • SERVER LICENCE AND SPECIFICATIONS.- IBM M2 X350
• 500 GB HD’s – RAID FIVE with 4 GB RAM and XEON DUAL
PROCESSER
The dual-socket IBM® System x3400 M2, incorporating IBM
X-Architecture™ features, provides
The x3400 M2 supports the latest quad- and dual-core Intel®
Xeon™ 5500 series
(Nehalem) processors, designed with up to 1066MHz memory
access and 8MB (4-core) or 4MB (twocore)
of L2 cache and Hyper-Threading Technology, to help provide
you with the computing power you.
registered DDR-3 memory with Chipkill™ ECC (Error
Checking and Correcting) protection—for high
A dual-port integrated high-speed Gigabit Ethernet controller
is standard, asAll models offer impressive scalability, including
dual-processor support and up to 96GB of memory. Some
1/1E/10/5/6, and even full-drive hardware
encryption. The x3400 M2 ships as a tower unit; CTO models
can be ordered as a 5U rack-mounted
server to help save precious data center floor space.

26. • Specifications
• Hardware
• Table 18-78: Technical Specificationsfor Cisco 2600 Series
• Description
• Specification
• Console Port/Speed
• 115.2 Kbps
• Auxiliary Port/Speed
• 115.2 Kbps with Dial on Demand Routing capability
• Processor
• Motorola MPC860 40 MHz (50 MHz for Cisco 262x)
• DRAM Memory
• Two DIMM slots supporting 16 to 64 MB total
• Flash Memory
• One SIMM slot supporting 4 to 16 MB
• Software options
• IP feature set bundled with chassis, other IOS feature sets offered as upgrade options
• SupportedReleases: 11.3T or later, including 12.0 and 12.0T
• Other components included with Chassis
• IP IOS feature set, requires Flash and System Memory to supportthe IP feature set
• Power Cable
• LAN Cable(s)
• Auxiliary and Console Cables
• 19 in. Rack Mount Brackets
• Configuration documentation
• Reference documentation (CD ROM)
• Router management options
• Cisco View, Cisco Works, Cisco Voice Manager, ConfigMaker,Enhanced Set-up
•

27. specifications and warranty information for HP Compaq
dc7800 Small ...
HP Compaq dc7800 Small Form Factor PC - Business Desktop
PCs ... Intel® Celeron® Dual-Core
E1200 processor (1.60 GHz, 512 LB L2 cache, 800 MHz FSB)
340 GB Hard disk
2 GB RAM
DVD-RW
17’ Screen
Key Board
Mouse
1 GB Network Card

28. HOPE TO HEAR FROM YOU SOON
Contact Us
RR BPO SERVICES PVT LTD
Door # 2-3-60/1
Amberpet
Hyderabad
India
Email : info@rrbpotechnologies.com
Phone : 919700003774
918886721786