Managed Hosting

Managed Hosting
and Storage
Services
Customer PPT
©2010TataCommunicationsLtd.,AllRightsReserved
Presented by
https://www.youtube.com/watch?v=udKjqdVcp-A&noredirect=1
The Audio Video of Managed Hosting Service Offered

Applications and data are critical to every
department across your network

You have to stitch together multiple discreet
services . . .

…in order to reduce the cost of delivery and
increase profits

Could your time be better spent elsewhere?
Instead of this…. You could focus on…
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Management
Maintenance
Patching
Tuning
Backup and restore
Monitoring and reporting
Housekeeping
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Application development
Analyzing data
Modeling
Forecasting
Research and
development
Launch new technology•

Leverage our secure, dynamic global environment
Enhance Efficiency Benefits
• Managed Hosting and Storage provides
streamlined, scalable and highly secure
management of IT infrastructure, data and
storage
Reduce costs while increasing availability
and access to expert data center engineers
Access state-of-the-art storage management
and gain the benefits of StorageArea
Network (SAN) management for a fraction of
the costs of dedicated external storage
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Reduce TCO
Ensure business continuity and
meet corporate governance
requirements
Receive uniform service and
reporting through a consistent
global platform
Prevent technology obsolescence
Meet specific business environment
and opex/capex allocation with a
predictable, accurate cost model
Utilize scalable “capacity on
demand” to keep pace with a
dynamic data storage environment
Access hosting and storage
specialists 24x7 to form part of your
recovery and contingency plan
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Optimize Capabilities
•• Combine the cost efficiencies of a shared
environment with local control of data and
applications
Enjoy a consistent environment across our
four global data centers
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Delivering on the value
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proposition
Managed operating system environments from 3
global data centers
Managed storage delivered as a monthly rental
Managed and administered from India, extending
the services reach of Tata Communications
internationally
ITIL based processes offer clients a proactive
hosted service - an extension of there own
organization
Accredited services and processes at an
optimum value
Delivering application integration and out
sourcing with a network and infrastructure
partner
Combining the data centers,
server skills and network to
build value for corporate
clients by removing IT
management costs
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We have the technology to monitor your solution
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Multi-million dollar infrastructure
Captures all events
Automatic assessment
Global data centers and network
Resilient connections and power
Physical and network security
Powerful vendor relationships
ITIL standards for solution build
• Routine events
inline with policy
• Serious issues
addressed together

Solutions | Managed Hosting Service
• 3 Data Centers –
UK, US, Singapore, Chennai
& Hyderabad – delivering
24x7x365 managed service
• Base components include
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Managed Intel Server
Managed Windows 2003
OS
Managed Load balancer
Managed Switch
Managed Firewall
Disk Back up network and
process
Secure management
Network
Trained ITIL engineers for
support
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• Monitor
• Immediate fix
• Restore
• Report

Solutions | Managed Storage©2010TataCommunicationsLtd.,AllRightsReserved
 Archive Mail Exchange
 Call Recording $ per month on demand
 Located Tata Communications data center
 Tiers of storage
 Hosted clients
 Tata Communications storage area network
 Availability of disk
 Global provision- 4 DC’s
 Singapore, India, UK, USA
1 2 3
StorageArray
 Remote
Backup
Services
 Digital Media Transactions
Storage

Managed Services Operation Center
Dedicated Service Delivery and Operations
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Competency centers
ITIL based framework
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System monitoring
Backup/recovery
Capacity management
Patch management
Service assurance
Service delivery
Service management
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Tiered 24 x 7 global support
Remote management of offshore data centers

How Tata Communications
ITIL: Integrating People, Processes
People
delivers these services
and Tools
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Design centers of excellence
Operational management expertise
Highly skilled global technical staff
Extended IT team members
Processes
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Methodical solutions shaping and design
Proven procurement, configuration and
installation processes
Rigorous operation processes for
predictable performance
Proven metrics for operational experience
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Tools
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Integrated best-of-breed management tools
Operational & Real-time performance reports
Client Servicing
• Customer advocates throughout lifecycle
management team
Regular planning and performance reviews to
optimize investment
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MSOC ITIL Process
Users & Customers
Management Management
Management
Incident
Management Service desk
Problem
Management
Change
Management
Configuration Release
Management Management
Service Level Availability
Capacity
Financial Management
for IT Services
IT Service Continuity
Management
Security
Management

Customer Solution Domains
Customer Problem
 Solve to present best value in their solution
 Earn a role as a customer’s trusted partner
Partners
GoToMarket
(Education,Sales,
Delivery,Support)
MarketSegment
Customer
Internal
Tata Communications Back Office
Tata Communications Service
Offerings
Tata Communications Services
and
BusinessArchitecture
Customer Solution Stack

Enterprise Services | Delivery Model
Sales
& Mkt
 Sales
Service
Management
Service Delivery
Engineering and Operations
Partners
 Engineering
 Management India Central
 Central Operations Location
 Operational Support
 Customer Service Delivery Regional/
 Customer Support Country
 Extended Operational team Locations
 Customer Advocate
 Service Level Management Region/
 Reporting Country/City
Location
 Sales Specialists
 Pre-Sales Support Country/City
 Marketing
Location

How Do We Add Value?
Financial Value
– Reduced Capital Expenditure
• Utilize existing Tata Communications data center, underlying infrastructure and
connectivity – no need to have your own
Fully managed service means dedicated asset ownership is with Tata
Communications with no need for capital outlay from customer
Improves customer capital ratios, returns, EBIT and upfront cash requirements
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– Reduced Operational Expenditure
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No need for expensive in-house resource
Utilize Tata Communications economies of scale (60 devices per FTE against
industry norm 30)
Option for Managed Co-lo means asset ownership can stay with customer where
costs are sunk – minimizing ongoing opex
Flexible term provide extended payback period
Improves customers EBITDAand ongoing cash position
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Summary
Availability and Performance
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Joined up network and hosting
Service aligned to your business model
Backup, replication and security
Cost Reduction
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Improved bandwidth utilization
Flexibility for business peaks
Up to 30% total savings
Mitigate the Risk of Change
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Manage existing equipment
Quarterly service review
Annual contract review

Key Steps in Plan
Multi geography hosted solutions
 Replication
Global management
Hosted applications
CRM
Next gen services
DBA/application
9IAS
SQL
Oracle 10g
Microsoft
OS Development
Virtualized
Grid on demand
Storage as a
differentiator
Compliance
Virtualised
Integrated
storage
 Base OS
management
 Dedicated SAN
 Colo
 Connectivity
 Storage as a service
Tired storage
Archive
Remote backup/resore
Dual site recovery
 Adding Value Basic Management  Enhancing
General
CorporateIT
market
Highvalue
bespokeIT
projects
Dedicatedout
taskedIT
projects

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