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EXAMINATION NO.____________________
2015 EXAMINATIONS
ACCOUNTING TECHNICIAN PROGRAMME
PAPER TC11: MANAGEMENT
THURSDAY 10 DECEMBER 2015 TIME ALLOWED : 3 HOURS
2.00PM - 5.00 PM
INSTRUCTIONS
1. You are allowed 15 minutes reading time before the examination begins during which you
should read the question paper and, if you wish, make annotations on the question paper.
However, you are not allowed, under any circumstances, to open the answer book and start
writing or use your calculator during this reading time.
2. Number of questions on paper - 7.
3. FIVE questions ONLY to be answered.
4. Each question carries 20 marks.
5. Begin each answer on a fresh page.
6. DO NOT OPEN THIS PAPER UNTIL YOU ARE INSTRUCTED BY THE
INVIGILATOR.
This question paper contains 3 pages
This question paper must not be removed from the examination hall.
Page 2 of 3
1. (a) Explain five elements of the purchasing mix. 10 Marks
(b) Describe in their logical order, five main activities that are carried out in the
course of procuring goods. 10 Marks
(TOTAL : 20 MARKS)
2. (a) What is corporate social responsibility? 2 Marks
(b) Explain four factors to justify why organizations need to be socially responsible
towards the community in which they operate. 8 Marks
(c) Describe five strategies that management should adopt to foster ethical behavior of
employees. 10 Marks
(TOTAL : 20 MARKS)
3. (a) Explain one role of each of the eight individuals who form a balanced group of
decision-makers, according to Belbin. 16 Marks
(b) Mention four methods that a manager should adopt to enhance the cohesiveness of a
work group. 4 Marks
(TOTAL : 20 MARKS)
4. (a) Describe any three internal contextual factors that justify organizational change.
6 Marks
(b) Explain any two factors that encourage employees to resist change. 4 Marks
(c) Describe any five strategies that a manager can use to reduce resistance to change by
employees. 10 Marks
(TOTAL : 20 MARKS)
5. (a) Define the term ‘marketing’. 2 Marks
(b) Mention two major characteristics of each of the four approaches to marketing.
8 Marks
(c) Describe five key principles that a marketing manager should consider when making
decisions regarding the marketing of a product. 10 Marks
(TOTAL : 20 MARKS)
Continued/……
Page 3 of 3
6. (a) Explain five strategies that a manager should adopt to promote good labour relations.
10 Marks
(b) Explain five factors that encourage employees to join a trade union. 10 Marks
(TOTAL : 20 MARKS)
7. You are given the following managerial functions:
(1) Planning
(2) Organizing
(3) Controlling
(4) Motivating
(5) Staffing
Required:
Explain how each of these management functions can contribute towards organizational
success. Give two factors in each case. 20 Marks
(TOTAL : 20 MARKS)
E N D

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Tc11 management-qd15

  • 1. EXAMINATION NO.____________________ 2015 EXAMINATIONS ACCOUNTING TECHNICIAN PROGRAMME PAPER TC11: MANAGEMENT THURSDAY 10 DECEMBER 2015 TIME ALLOWED : 3 HOURS 2.00PM - 5.00 PM INSTRUCTIONS 1. You are allowed 15 minutes reading time before the examination begins during which you should read the question paper and, if you wish, make annotations on the question paper. However, you are not allowed, under any circumstances, to open the answer book and start writing or use your calculator during this reading time. 2. Number of questions on paper - 7. 3. FIVE questions ONLY to be answered. 4. Each question carries 20 marks. 5. Begin each answer on a fresh page. 6. DO NOT OPEN THIS PAPER UNTIL YOU ARE INSTRUCTED BY THE INVIGILATOR. This question paper contains 3 pages This question paper must not be removed from the examination hall.
  • 2. Page 2 of 3 1. (a) Explain five elements of the purchasing mix. 10 Marks (b) Describe in their logical order, five main activities that are carried out in the course of procuring goods. 10 Marks (TOTAL : 20 MARKS) 2. (a) What is corporate social responsibility? 2 Marks (b) Explain four factors to justify why organizations need to be socially responsible towards the community in which they operate. 8 Marks (c) Describe five strategies that management should adopt to foster ethical behavior of employees. 10 Marks (TOTAL : 20 MARKS) 3. (a) Explain one role of each of the eight individuals who form a balanced group of decision-makers, according to Belbin. 16 Marks (b) Mention four methods that a manager should adopt to enhance the cohesiveness of a work group. 4 Marks (TOTAL : 20 MARKS) 4. (a) Describe any three internal contextual factors that justify organizational change. 6 Marks (b) Explain any two factors that encourage employees to resist change. 4 Marks (c) Describe any five strategies that a manager can use to reduce resistance to change by employees. 10 Marks (TOTAL : 20 MARKS) 5. (a) Define the term ‘marketing’. 2 Marks (b) Mention two major characteristics of each of the four approaches to marketing. 8 Marks (c) Describe five key principles that a marketing manager should consider when making decisions regarding the marketing of a product. 10 Marks (TOTAL : 20 MARKS) Continued/……
  • 3. Page 3 of 3 6. (a) Explain five strategies that a manager should adopt to promote good labour relations. 10 Marks (b) Explain five factors that encourage employees to join a trade union. 10 Marks (TOTAL : 20 MARKS) 7. You are given the following managerial functions: (1) Planning (2) Organizing (3) Controlling (4) Motivating (5) Staffing Required: Explain how each of these management functions can contribute towards organizational success. Give two factors in each case. 20 Marks (TOTAL : 20 MARKS) E N D