This document contains instructions and questions for an accounting technician exam covering the topic of management. It provides details on the structure of the exam such as the number of questions, time allowed, and instructions for answering. The exam consists of 7 questions testing a range of management topics, including open and closed systems in organizations, work teams, use of technology in customer service, research and development, disciplinary and grievance procedures, product lifecycles, and job specifications. Candidates must choose 5 of the 7 questions to answer in the allotted time.