Jitendra Singh has over 4 years of experience in retail operations. He currently works as an Assistant Department Manager at Tata Croma in Surat, Gujarat, where he is responsible for the daily operations and target achievement of the digital products category. Some of his achievements include being awarded Best Assistant Department Manager twice and achieving the highest sales figure in the digital category across Gujarat. He holds a Post Graduate Diploma in Retail Management and a Bachelor's degree in Business Administration.

1. JITENDRA SINGH
Address: N501, Rajhans Residency
Nr Shubhash garden. Rander road
Surat, Gujarat 395023
Mobile- 91- 9998790731/9173442992
E-mail- jeetjdp@gmail.com
CAREER OBJECTIVE:
To make sincere and continuous efforts towards building a promising career that utilizes my skills through
education, experience, constant learning, business management and customer service. So that; I can contribute to
the growth and success of the organization
CAREER OVERVIEW:
More than 4 years experience in Retail Operations.
KEY SKILLS:
Retail Operations, Customer Service, Inventory Management, Manpower Management.
PROFESSIONAL EXPERIENCE:
Group: Infiniti Retail Limited (TATA)
Concept: Tata Croma
Designation: Assistant Department Manager (Digital Category)
Duration: July2011 to till date
Job Profile:
• . Daily checking of category merchandising done as per sop / offers implemented
and hygiene maintained or not.
• Responsibility of Target Achievement of Month/Week/Day.
• Responsibility of giving profitable business to the organization.
• Reviewing Previous days sales VS Target achievement and performance of staff ,
accordingly making sales strategy
• Handle customer complaint and queries.
• Ensure timely review and action of customer feedback for the assign department.
• Ensure SOP adherence.
• Managing Floor operations of the store.

2. • Coordination with different department for operation effectiveness, like CSD and
back-dock.
• Responsible for grooming and developing of staff for better customer service and
product update.
• Customer relation management, resolving customer complaints by taking brands
help so that customers can satisfy and trust on organization.
• Coordination with buyer for stock update and competition benchmarking.
• Ensure Damage and defective goods are processed timely & accurate manner
Handling a team of more than 15 peoples brand Staff + Croma Staff under me….
ACHIVEMENTS:
• Best Assistant Department for 2013 year for Surat Croma.
• Achievement of giving highest growth in communication category.
• Achievement of giving highest sales figure in digital category in entire Gujarat.
• Got 2 times Best Assistant Department Manager Award for quarter.
• Best supportive Manager Award.
• Achievement of Selling highest DSLR in all over India Croma. (2015 Oct –Nov
both months) .
EDUCATINAL QUALIFICATION:
• Post Graduate Diploma in Retail Management from SP Jain institute of management.
• B.B.A ( Bachelor in business administration )
COMPUTER ORIENTATION:
• MS Office, word
• SAP
• Internet

3. EXTRA CURRICULAR PERSUITS:
• Represented own Institute in a seminar as a Team Leader.
• Participated in various cultural Programs at School & College level
• Conducted survey for bank of India in Mumbai
• Done project study on big bazaar operation management.
• Head of cultural committee and safety hazard team.
PERSONAL STRENGHTS:
• Strong Customer Focus
• Self Motivator
• Assertive Communicator.
• Ability to handle stress.
• Resource Management Skills.
• Good Leader.
• Performance Focus.
• Willing to learn always
Current CTC: 5.10 Lac
Place:
Date: