1. TamelaL.Downey,MPM,CPP
Professional Summary
HRIM/Certified Payroll Professional with more than 20 years in payroll processing, functional and project
support for payroll, timekeeping and HRIM systems, and process development. Demonstrated ability to work
effectively with employees at all levels of organization. Ability to prioritize projects, meet changing deadlines,
and offer a unique combination of creativity and analytical skill.
Qualification Highlights
• Certified Payroll Professional • Training and Communications
• Project Coordination/Delivery • Process and Procedure Documentation
• System Upgrade and Implementation Support • Organizational Change Management
• End-user System Support • Demonstrated Leadership
• Human Capital Management • Risk and Regulatory Compliance
• Proficient with various software programs including Peoplesoft HRIS and Payroll; Workday; Kronos
Time and Labor; Microsoft Word, Excel, PowerPoint, Access, Visio, Outlook and Project; and Lotus
Notes.
Professional Experience
HR Information Management, System and End User Support
 Individual contributor responsible for providing in depth knowledge of the Workforce and Payroll modules in
Peoplesoft, as well as Kronos Time and Labor, to provide daily technical and functional advice, troubleshooting
problems, process improvement recommendations, and systems enhancement suggestions.
 Serve as liaison to line of business clients, Human Resources, Technology and other areas regarding policy
changes, and new business requirements to determine the impact to, or changes required within the
Peoplesoft and/or Kronos systems. Includes providing recommendations to clients on how best to utilize the
system(s), gather requirements and evaluate impacts and risks.
 Team member representing Workforce Administration, Payroll and Self-Service Portal for Peoplesoft system
upgrade, including participation in fit/gap analysis, development of business process documents and
requirements, development and execution of test scenarios, recording and re-testing of defects.
 Team member representing Workforce Administration, Payroll and Service Center for transition from
Peoplesoft to Workday, including participation in development of business process documents and
requirements, development and execution of test scenarios, recording defects, and troubleshooting.
 Provide subject matter expertise regarding system enhancements, testing, and portal design for Peoplesoft and
Kronos systems.
 Monitor and ensure that Peoplesoft and Kronos systems support regulatory requirements, including evaluating
and testing of Oracle Tax Updates, and working with technical partners to ensure that systems are in
compliance with wage and hour regulations.
 Development and maintenance of Access Databases to support payroll processes.
 Provide end-user support for Kronos Time and Labor meeting or exceeding the service level agreements in
place.
 Write Peoplesoft queries to support payroll and human resources functions.
 Create and maintain public and private Kronos hyperfind queries and/or schedule reports to assist end users
with monitoring, reporting and audits.
Project Coordination and Delivery
336 Waverly Rd.
Eastlake, Ohio 44095
Phone: (440) 897-4636
E-mail: tdowney44095@gmail.com

2.  HR Optimization and Transformation: Major initiative to optimize HR services by outsourcing payroll, benefits
administration, service center and system support. Includes transition of systems from Peoplesoft to Workday,
as well as replacement of current portal.
o Serve as Change Lead representing Workforce, Payroll and Service Center domains. Responsible for
change impact analysis, evaluation of organization change readiness, stakeholder analysis and
engagement, and evaluating and creating training and communications. Monitor progress during
stabilization period, and address concerns and update training materials as necessary.
o Provide subject matter expertise to support domains, including gathering requirements, review and
approval of requirements documents, system testing, identification and resolution of gaps, and identification
of potential risks.
o Identify retained work and develop/update processes and procedures to support new business model.
 Peoplesoft system upgrades, enhancements, and tax updates: Includes two major upgrades of Peoplesoft
Workforce module, conversion to Peoplesoft Payroll, bi-monthly tax updates, and enhancement requests as
needed.
o Provide subject matter expertise representing Workforce Administration, Payroll, Time and Attendance, and
Self-Service Portal including requirements gathering, testing, troubleshooting, and evaluation of
downstream affects and risks.
o Responsible for understanding the impact on the integration between Peoplesoft and Kronos when
changes are made, and collaborating with technical partners on a resolution if issues occur.
 Kronos Cisco Phone implementation: Implementation of the Cisco Phone Tool for Kronos in approximately 920
branches, affecting 4450 overtime eligible employees, in order to more accurately track, manage and report on
overtime eligible employee work time and support enforcement of pay and attendance policies.
o Develop analysis of time tracking devices and methods available using the Kronos Time and Labor product.
o Evaluate risks and benefits of the implementation.
o Provide support to technical team, including evaluation of changes necessary to the integration to payroll
and testing of the changes and the Cisco phone tool.
o Collaborate with line of business to determine training and communications needs.
o Write hyperfind queries and schedule necessary reports to fulfill line of business monitoring and reporting
needs.
 Payroll Year-End project: Annual project to prepare for year-end payroll activities, including W-2 generation, as
well as preparation for the new tax year.
o Identification of project resources, gather requirements, lead project meetings, and assign activities.
o Preparation and maintenance of project plan.
o Research and gather data on changing regulatory requirements, and ensure implementation of changes.
o Prepare and disseminate all communications regarding year-end activities.
 Mergers, Acquisitions, Divestitures: Employee integration and off boarding for over 20 mergers, acquisitions or
divestiture project within a 15-year timeframe.
o Assist the Project Coordinator with all project related activities.
o Determine gaps between HR policies and payroll practices, analyze the effects on the employees, and
develop workarounds, if necessary.
o Draft all payroll related communications to advise employees of change impacts.
o Work with technical support to load all employee information into Peoplesoft system and validate, or to
extract and validate all employee data for divested employees.
 Multi-jurisdiction taxation: Implementation of corporate-wide requirements for recording time worked in an
alternate work location, and the associated taxation.
o Collaborate with payroll colleagues, Corporate Employee Relations, and outside counsel on development
of guidelines for tracking time and timing of taxation, requirements gathering and process mapping.
o Test and troubleshoot configuration changes to Kronos and payroll integration and output.
o Develop audit process to ensure compliance with policy.
 Miscellaneous projects:
o Coordinate various projects such as compliance with NY Wage Theft Protection Act, Severance Plan
procedure changes, and implementation of Adoption Assistance program.
o Served as a subject matter expert on various projects including new hire orientation, and continuous
improvement initiatives.

3. Payroll and HR Support
 Deliver high quality, timely and compliant Payroll/HR services ensuring high client satisfaction from our
employees and managers, for payrolls ranging from 250 employees to 18,000 employees.
 Provide needed support to enable Payroll Team to deliver on set standards and metrics achieving all
Service Level Agreements.
 Assist with implementation of mandated regulatory, compliance and outside agency requirements.
 Design processes and recommend process improvements to ensure consistency, compliance and
efficiency regarding payroll processes.
 Assist with development and measurement of payroll service level agreements.
 Provide daily functional support, troubleshoot problems, and recommend process improvements regarding the
Peoplesoft and Kronos Time and Labor Systems.
 Work to influence program and policy changes related to human resources and payroll, to better support
regulatory regulations and/or to provide an enhanced environment for clients.
 Ensure compliance with regulatory requirements and internal controls by providing necessary documentation
for annual and quarterly audits, recommendation and development of control procedures, and researching
outages between Kronos Time and Labor and Peoplesoft Payroll system that are outside of allowed variances.
 Year-end payroll balancing and preparation for W-2s and tax filings.
 Partner with Human Resources to provide employee time-keeping information for audits and internal
investigations.
 Employee Relations counseling and recommendations to managers and employees by assessing risk,
interpreting policy and reviewing precedence
Management/Leadership
 Serve as Change Management Lead for HR Optimization and Transformation, representing Workforce, Payroll
and Service Center.
 Provide leadership to the Payroll Team through collaboration with the manager on staffing decisions, providing
updates and information to the team regarding changes in policies, procedures, and regulatory requirements.
 Effectively collaborate with Payroll Manager, HR Operations Manager, as well as other business leaders to
define and establish controls and processes necessary to support the needs of the organization.
 Performance of coaching and development plans, annual performance reviews, staff training.
 Management of processes within the payroll department to increase efficiency and cost effectiveness.
 Currently serving as President of the Cleveland Chapter of the American Payroll Association; also served as
Vice President during the 2013-2014 term.
Training and Communications
 Analyze, design, develop and facilitate training for the Employee Services Call Center and Payroll Department
employees on all payroll and time and attendance related topics, as well as policy and procedure changes.
 Gather content and collaborate with corporate learning group on reference guides and training materials.
 Coordination and drafting of communications related to payroll initiatives.
 Management of payroll and timekeeping content on employee and manager self-service portal.
Work History
Key Bank 1999-2015
Sr Business Analyst – HR Systems and Payroll 2004-2015
HR Solutions Professional 2003-2004
Payroll Team Lead 2001-2003
Sr. HR Analyst 1999-2001

4. First Energy Trading & Power Marketing 1998-1999
Office Administrator
Security Federal Savings & Loan Association 1997-1998
Human Resource Generalist 1989-1994
SMR & Co. Business Services 1995-1997
Administrative Assistant
Education
Notre Dame College of Ohio Bachelor of Arts
Major: Human Resource Development GPA: 4.0
Keller Graduate School of Management Masters of Project Management
Major: Project Management GPA: 4.0
Professional Organizations & Certifications
American Payroll Association
• Cleveland Chapter President, 2015-2016
Vice President, 2013-2014; Member since 2007
• National Association Member since 2009
• Certified Payroll Professional 2007 - present