View the photographs and read the key-outs from the Fast Fish Forum held at BSG on 16 November 2016.

1. Fishbowl artefacts
16 November 2016

2. © BSG. All rights reserved

3. Topic 1 take-outs
Enhancing customer value using big data and actionable insights
Presented by Dr Julia Keddie and Goran Dragosavac

4. BSG’s associate principal consultant Goran Dragosavac

5. BSG’s head of analytics Dr Julia Keddie

6. Data projects need to be driven from the
business level and business executives
need to take ownership, as it’s their data
being worked with.
BSG finds that big data is often
misunderstood and senior executives need
to be leveraged and educated on the value
of big data analysis.
Organisations need to decide, upfront, who
is going to drive the data science capability
and what form it should take and where it
needs to reside in the business.
© BSG. All rights reserved CONSULTING | TECHNOLOGY
Key take-outs: Topic 1

7. © BSG. All rights reserved

8. Topic 2 take-outs
Driving innovation through customer insights
Presented by Jason Suttie

9. RMB’s head of engineering Jason Suttie

10. Organisations need to be able to adapt
quickly to changes in market demand and
embrace disruptive opportunities. New ideas
must be practical and relevant to the market
and attractive to the organisation’s
customers.
© BSG. All rights reserved CONSULTING | TECHNOLOGY
Metrics and measurements can inform
this decision and show you the road to
success. The underlying reasons
behind customer problems need to be
unpacked and resolved.
Key take-outs: Topic 2

11. Thank you for joining us!
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