The document outlines the top five considerations for selecting and managing a technology vendor, emphasizing the importance of user interface, reporting and analytics, data security, ongoing costs, and product roadmap. It highlights that organizations using technology for feedback report higher employee engagement. A structured approach is recommended when selecting both the technology and the vendor.

1. The TOP 5 considerations
when choosing and managing
a TECHNOLOGY VENDOR

2. Technology is the key enabler
Research shows that only 59% of
those surveyed use technology for
feedback.
Those that use technology rated 4 key
employee engagement domains higher than
workers in organisations that do not.

3. 201520101976
Rapid changes in
technology today
2
Rate of Change
2007
2015

4. Technology Selection
Process Criteria Options
OptionsDecisionContracting

5. DATA
TRANSACTIONAL
TRANSFORMATIONAL
HISTORICAL DATA KNOW YOUR COLLEAGUES KNOW YOUR EMPLOYEES
TRAINING PERFORMANCE
MANAGEMENT
SOCIAL
RECOGNITION
LEAVE SICK
LEAVE
KNOWLEDGE BALCONY VIEW ENGAGEMENT
Technology States

6. Selection criteria categories
Vendor
visibility
Functionality Technology Cost Services Vision

7. Top 5 considerations
User Interface
User centric testing
Free trial / pilot
Involve super users /
champions

8. Top 5 considerations
User Interface
Reporting and Analytics
“So what?”
HR data analytics v sales data
Test software and reports
BI integration

9. Top 5 considerations
User Interface
Reporting and Analytics
Data Security
Cloud and POPI
Security accreditation
Contractual data protection

10. Top 5 considerations
User Interface
Reporting and Analytics
Data Security
Ongoing costs
Once off vs annual licence
Named users vs concurrent
Costing Tiers
Support and maintenance
fees & increases (caps)
Access to future releases

11. Top 5 considerations
User Interface
Reporting and Analytics
Data Security
Ongoing costs
Product Roadmap
Product vision
Roadmap input
Data ownership
and exit

12. What we discussed
Take a structured approach when selecting both the technology and the vendor
Process Criteria Options Decision Contracting
1
Top 5 considerations when making a selection2
UI/UX Reporting
Data
Security
Ongoing
Costs
Product
Roadmap

13. JohannesburgCape Town
Laura Greaves
Business Development
+27 11 215 6666
laura.greaves@bsg.co.za
Oxford Terrace
3 Ninth Street
Houghton Estate
2198
www.bsg.co.za // @bsgafrica
Nicholas Longley
Chief Operating Officer
+27 21 418 0888
nicholas.Longley@bsg.co.za
Stonehill Place
22 Riebeek Street
Cape Town
8001
www.bsg.co.za // @bsgafrica
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