2+ Years of rich Banking operations, Cash Management, Quality Control, Auditing, Escalation Management, Risk Management and Client service experience in Banking & Financial Services

1. Professional Summary
 Part of Great-West Global as
a Senior Coordinator since
August 2017 till present
 Being a part of the pilot
batch played a major role in
understanding the process
and helped the on-shore
trainers in transitioning the
Cash processing.
Contact Information
#12/12, Shashikala
Bhavan,4th Cross, Hematha
Nagar, Near Kalamandir,
Marathahalli, Bangalore- 37.
(+91 9620909768)
to_senapati@ymail.com
Achievements
 Got promoted as a Senior
Coordinator and moved to
Accounts Resolution.
 Received 2 times VIP award
From the Director of GWGfor
efficiencyand accuracy
 Achieved 112% productivity
task completion within SLA
and 99.98% of accuracy
consistently.
 Maintained competitive
productivity level and
quality records throughout
the period.
SamiranSenapati
Senior Specialist
Objective
An organized, detail-oriented and diligent self-starter, able to strategize and
prioritize effectively to accomplish multiple tasks and stay calm under
pressure.
Work Experience
April 2016 – Present
Great West Global Financial
Senior Coordinator- Resolution Correction
Responsibilities:
 Being a Coordinator Quality Control is oneof the important rolein Cash
Processing.Analyzeand authorizemoney processingand refunds to
ensure completeness, quality and prompt resolution to meet operational
time standards on a daily basisto avoid Gain/Loss.
 Process Plan and Participantlevel corrections for interdepartmental errors
and external requests on transactions processed and primary department
contact for monthly auditinquiriesfor all departments.
 Perform Quality checkingfor the correction requests processed by the
Team members to ensure accuracy of the transactions and avoid
unwanted Gain/Loss.
 Responsibility of a Cash Correction processing is to ensure timely
completion of all tasks related to recording manual payrolls, loan
repayments, rollovers, invoice and clearing rejections in auto uploaded
files and handling conversion assets.
 CalculateGain/Loss for missed/incorrecttransactionsand chargethe
same to the respective departments.
 Assist with the daily cash reconciliation, including break investigation,
follow-up and aged break reporting.
 Participate in group projects to improve interdepartmental
communications and processes.
 Assigning daily Cert & Plan suspence reports for the team.
 Requesting SR tickets related to processing and systems on a daily basis.
 Mentoring Administrators in all areas of the processing to ensure
consistency in processing and to maintain the Quality.
 Assisting the Account Managers if they have any queries and reaching out
to them for any missing information to process a transaction.
 Being an SME, I trained all the associates who are new to the process and
act as a mentor for them.

2. Quality & Risk Management
 Ensuring a high quality
customer experience,
elevating customer
satisfaction while adhering
to the SLA’s and work
processed thereby ensuring
to minimize potential &
actual financial losses.
 Preparation of root cause
analysis for all the errors of
the team using lean
methodology.
Hobbies
 Listening to music
 Internet surfing.
 Playing badminton.
Technical Skills
Oracle R12, Citrix, Finnacle©, PRISM,
ISIS, MS Office SQL, PL/SQL, Unix and
Linux.
Database- Oracle 10G.
Operating Systems: Windows 7,
Windows 8
Specialist - Cash Flow(Money In)
Responsibilities:
 Managingcash requirement and optimum utilization of the cash retention
limitof the clientand keeping track of all officeaccounts by ensuring
complianceof auditparameters for all operational activities usingbanking
platforms likeFinnacle©,(I-core),ISIS,FCRM, DMP, Direct Banking
Tracker, SAP, PRISM, Omni-Flow and CRM.
 ProcessingRollingin and Rollingoutmoney with different database(
401K, INST, INO2,and PNP ).
 Worked on KYC Remediation, Client On boardingand Transaction Look-
Back projects that requireskillsto review client’s files to ensure that all
KYC and AML documents and information arecomplete.
 Ensured compliancewith internal auditstandards to ensure a satisfactory
audit.
 Managingvarious operations related to Inward,Outward Clearing,Cash
Transactions,Transfers,and Account Opening, verifyingcash vouchers,
managingthe Cash Vaultas an In-charge.
 Being a pilotbatch implementing process and ideas and working with
global projects.
 Handlingemails queries & Doubt and clarifications.
 Act as PointOf Contact between the clientservicemanager and team by
sendingemails and respondingto their queries in team contribution.
Education
Bachelor of Computer Application
West BengalUniversity and Technology
Declaration
I hereby declare that the above details are true and correct to the best of my
knowledge and belief.