Vida Management Consultant
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This document from VIDA Management Consultants discusses three areas of expertise: 1) Agent Performance Management - Developing processes to improve agent performance through supervision, metrics, coaching, and incentives. 2) Contact Center Process Management - Managing and improving customer-facing processes through documentation, training, metrics, and process improvement programs. 3) Customer Experience Management - Developing strategies to deliver positive customer experiences through skilled employees, effective processes, and alignment across customer-facing groups.
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With a subscription to our software-as-a-service, we will quickly partner with you to put structure into your digital management strategy (the same way we do with ours) and give you the performance governance visibility you need to stop swimming in administration and start building your digital future
OUR PRODUCT - Super easy and fun to use
OUR TEAM - Experts from all areas of business management specialising in leadership, lean, operational excellence (to name a few)
THE PRICE - Very affordable !! (see details attached)
ITIL-Zomato project.pptx
The document discusses various ITIL processes for a Zomato startup. It includes:
1. Service strategy which helps determine services to offer and target markets. Finance management determines financial feasibility of strategic objectives.
2. Demand management analyzes current usage, anticipates future demands, and influences consumption.
3. Service validation and testing verifies releases meet customer expectations and operations can support new services.
4. Incident management has procedures to efficiently respond to, analyze, document, manage, and report incidents to resolve them quickly.
The roles and responsibilities in each process are defined using a RACI matrix. Implementing these ITIL processes helps Zomato strategically manage services, finances,
NP brochure A4 v4.0
1. The document discusses a company that helps other businesses improve performance and sustain benefits through methods like Lean Six Sigma.
2. They work with clients to understand their needs, develop an improvement plan, and deliver the plan to achieve objectives through tools, techniques, and behaviors that build internal capability.
3. The benefits to clients include better aligning improvement activities to business goals, developing internal improvement capability, and evolving an improvement culture.
Resume.C.O.O
Harathi Donepudi has over 10 years of experience in operations, marketing, MIS management, and administration. She currently works as the Manager of MIS at Standard Reagents Private Limited in Hyderabad, where she oversees business policies, submits monthly MIS reports, manages commercial activities, and leads budgeting processes. Previously, she held roles as Branch Manager at Siti Cellular Limited and Team Leader at Bharti Cellular Limited, where she helped grow sales and revenue. Harathi holds an MBA degree from Nagarjuna University and is proficient in English, Telugu, Hindi, Windows, MS Office, and CRM systems.
KatherineMurrayresume_1-15-16
Katherine Murray has over 15 years of experience in client services and leadership roles. She has a proven track record of developing initiatives to improve client and associate satisfaction, such as developing a client satisfaction action plan model that led to record satisfaction levels. Murray is also skilled in change management, internal communications, and talent development. She seeks a senior leadership role where she can provide strategic guidance to continuously improve client experience, communication, and engagement.
Sumit's cv
Sumit Kumar is seeking a middle level management position with a reputable organization. He has over 5 years of experience in management and operations, currently working as the Business Manager for McDonald's Corporation in the UK Coventry region. He is skilled in business development, customer relationship management, quality assurance, team management, and staff development. His experience also includes roles as a Personal Banker for Barclays Bank and a Process Associate for GE Capital in India. He holds an MBA in International Business from Coventry Business School and relevant business qualifications.
Prasoon_CV.DOC
Prasoon Patra has over 14 years of experience in operations, customer service, sales, and quality management. He is currently an AVP Operations, managing multiple sites in India and the UAE. Previously, he held managerial roles at John Keells BPO, vCustomer, HSBC, and Baxy Infosol. Prasoon has a B.Com degree and professional certifications in sales coaching, teleselling skills, Six Sigma Green Belt, and project management. He aims to join a stable company that inspires innovation for all stakeholders.
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