Vivek Sharma has over 15 years of experience in customer service and operations management roles. He has a proven track record of exceeding targets and leading teams. Currently, he is self-employed working with various banks as a mortgage loan agent. Previously, he held several managerial positions managing teams, processes, budgets and client relationships.
- Alice Embrey is a senior operations management leader with over 20 years of experience in health insurance and medical billing.
- She currently works as a Senior Operations Supervisor at McKesson Corporation where she manages accounts receivable and refund departments.
- Prior to McKesson, she held several supervisory roles at Optimal Billing Solutions and First Health where she improved processes, trained employees, and ensured standards and deadlines were met.
This document provides a summary of Sromona Rahut Balsavar's work experience and qualifications. She has over 9 years of experience in BPOs with a focus on mortgage processes, project management, and performance management. She is skilled in customer/vendor relationship management, negotiating cost savings, and analyzing and improving processes. Currently she is an Assistant Manager at Derive Management Solutions where she oversees staffing for clients and ensures service delivery and business expansion.
Lindsey Whitney is seeking a position in business administration with expertise in marketing, operations management, and project management. She has over 15 years of experience in the insurance industry, most recently as a QA Test Lead. In previous roles, she led teams, improved processes, increased sales and revenues, and developed automation strategies. She holds an MBA and a bachelor's degree in management and marketing.
Cindy Charter has over 15 years of experience in operations management, customer service, and project management. She currently works as an Operations Manager for First Canada, where her responsibilities include managing employees, scheduling, and ensuring compliance with safety and operational requirements. Previously, she held roles such as Work Force Logistics Coordinator at Fluor Canada and Customer Service Representative at RBC. Cindy has a background in hospitality, retail, and call center operations management. She lists proficiency with Microsoft Office applications and claims strengths in areas like personnel development, process improvement, and relationship management.
Mamatha Dsouza is a senior level business operations professional with over 10 years of experience in people management, operations management, process management, training and development, and customer relationship management. She is currently seeking a senior role in banking or financial services, and has previously worked at Birla Sunlife Insurance Company and HDFC Standard Life Insurance in various managerial capacities overseeing customer service, operations, and people management. She holds a PGDBA in Banking and Insurance and an M.Com degree and is looking to leverage her extensive experience in a reputed organization.
This document is a resume for Christie Arokiaraj Richards seeking a career in operations, customer service, banking, or a related field. The summary highlights over 13 years of experience in operations, process management, client relationship management, and team leadership. Specific experiences include operations management, process improvement, quality management, client relationship management, and team management for banking and financial clients. The resume provides employment history dating back to 2003 with descriptions of responsibilities and achievements in various roles.
The document is a resume for Kendra Corley summarizing her professional experience. She has over 10 years of experience in human resources, project management, customer service, and business operations roles for various companies. Her strengths include project management, problem solving, communication, and developing processes to improve productivity and customer satisfaction.
Audrey D'Monte is a senior manager and delivery leader at Tata Consultancy Services with over 10 years of experience in project management and client services. She currently leads a team of 100 people in managing operations for one of the UK's largest insurance clients. Previously, she held manager and associate manager roles at Allscripts Healthcare India and Mphasis, where she was responsible for client relationships, resource management, and ensuring service level agreements were met. D'Monte has strong communication, analytical, and client relationship skills and education includes a BSc in Chemistry from Fergusson College.
- Alice Embrey is a senior operations management leader with over 20 years of experience in health insurance and medical billing.
- She currently works as a Senior Operations Supervisor at McKesson Corporation where she manages accounts receivable and refund departments.
- Prior to McKesson, she held several supervisory roles at Optimal Billing Solutions and First Health where she improved processes, trained employees, and ensured standards and deadlines were met.
This document provides a summary of Sromona Rahut Balsavar's work experience and qualifications. She has over 9 years of experience in BPOs with a focus on mortgage processes, project management, and performance management. She is skilled in customer/vendor relationship management, negotiating cost savings, and analyzing and improving processes. Currently she is an Assistant Manager at Derive Management Solutions where she oversees staffing for clients and ensures service delivery and business expansion.
Lindsey Whitney is seeking a position in business administration with expertise in marketing, operations management, and project management. She has over 15 years of experience in the insurance industry, most recently as a QA Test Lead. In previous roles, she led teams, improved processes, increased sales and revenues, and developed automation strategies. She holds an MBA and a bachelor's degree in management and marketing.
Cindy Charter has over 15 years of experience in operations management, customer service, and project management. She currently works as an Operations Manager for First Canada, where her responsibilities include managing employees, scheduling, and ensuring compliance with safety and operational requirements. Previously, she held roles such as Work Force Logistics Coordinator at Fluor Canada and Customer Service Representative at RBC. Cindy has a background in hospitality, retail, and call center operations management. She lists proficiency with Microsoft Office applications and claims strengths in areas like personnel development, process improvement, and relationship management.
Mamatha Dsouza is a senior level business operations professional with over 10 years of experience in people management, operations management, process management, training and development, and customer relationship management. She is currently seeking a senior role in banking or financial services, and has previously worked at Birla Sunlife Insurance Company and HDFC Standard Life Insurance in various managerial capacities overseeing customer service, operations, and people management. She holds a PGDBA in Banking and Insurance and an M.Com degree and is looking to leverage her extensive experience in a reputed organization.
This document is a resume for Christie Arokiaraj Richards seeking a career in operations, customer service, banking, or a related field. The summary highlights over 13 years of experience in operations, process management, client relationship management, and team leadership. Specific experiences include operations management, process improvement, quality management, client relationship management, and team management for banking and financial clients. The resume provides employment history dating back to 2003 with descriptions of responsibilities and achievements in various roles.
The document is a resume for Kendra Corley summarizing her professional experience. She has over 10 years of experience in human resources, project management, customer service, and business operations roles for various companies. Her strengths include project management, problem solving, communication, and developing processes to improve productivity and customer satisfaction.
Audrey D'Monte is a senior manager and delivery leader at Tata Consultancy Services with over 10 years of experience in project management and client services. She currently leads a team of 100 people in managing operations for one of the UK's largest insurance clients. Previously, she held manager and associate manager roles at Allscripts Healthcare India and Mphasis, where she was responsible for client relationships, resource management, and ensuring service level agreements were met. D'Monte has strong communication, analytical, and client relationship skills and education includes a BSc in Chemistry from Fergusson College.
Ravi Kumar has over 10 years of experience in the ITES industry working with UK insurance companies. He currently manages a team of 25 employees at WNS Aviva Global Services in Bangalore, where he has worked for over 12 years. Prior to his current role as Assistant Manager, he held roles as a Claims Analyst and led operations and workforce management. He has a Bachelor's degree in Commerce and experience in process improvement, performance management, and delivering on client objectives.
Dawn Cassity has over 20 years of experience in customer service and operations leadership roles. She has a track record of strategic planning, business development, budget management, and people leadership. Her experience includes setting up new customer service departments, managing call centers, and driving process improvements. She currently works as a Training & Quality Assurance Manager at Goodwill, where she develops policies and procedures and ensures compliance with accreditation standards.
Stephanie Harris is seeking a role that utilizes her experience in facilities and business operations management. She has over 15 years of experience in operations management, customer service, and human resources. Her most recent role was as Facilities and Business Operations Manager at Wipro, where she oversaw a staff of 15 and managed various operations. She is looking to join a creative and technology-driven company where she can contribute her skills in project management, operations, and team leadership.
Irene Neo is a Customer Service Manager at AIA Singapore with over 20 years of experience in customer service and operations management roles. She holds a Bachelor's degree in Business Management and various insurance certificates. Her current role involves overseeing a team that handles operations for AIA's Vitality Project, including meeting service level agreements, reviewing workflows, and ensuring efficiency. Previously she held roles with increasing responsibility at United Overseas Insurance and The Quay Bar, demonstrating a track record of managing teams, projects, and daily operations.
This document contains Himanshu Pant's resume. The following key points are highlighted:
- Himanshu Pant has over 11 years of experience in operations management, quality, customer relationship management, and coordination.
- He is skilled in people management, problem solving, and communication.
- His most recent role was as an Account Manager for Quality at H.Y.P.E.R.Q.U.A.L.I.T.Y, where he led a team and was the primary client contact.
Mukesh Bhatt has over 15 years of experience in operations management, business development, client relationship management, and team management. He is currently the Senior Business Development Manager at Doon Surgico & Medico Agency in Dehradun, where he handles sales, business development, and implementing sales strategies for medical devices. Previously he has held roles such as Deputy Manager of Marketing Strategy and Operations at Blue Print ERE and Manager of Operations and Business Development at Takeoff Worldwide Inc. He has expertise in market analysis, process improvement, and ensuring high levels of customer satisfaction.
Gangadhara.S is seeking a position that allows him to contribute to multi-disciplinary teams and advance in his career. He has over 15 years of experience at Thomson Reuters in roles such as client service, quality assurance, and financial analysis. His responsibilities have included managing client accounts, validating financial estimates, analyzing company performance, and ensuring data quality. He has received several awards for his customer service, process improvements, and team leadership.
Nora Johnson has over 15 years of experience in accounts receivable and credit management roles. She has a proven track record of meeting KPIs and reducing days sales outstanding. Her experience spans various industries and includes managing credit teams and debtor portfolios. She possesses strong communication, customer service, and leadership skills along with proficiency in Microsoft Office programs.
Tjatur Setiawan Donny is seeking a managerial position leveraging 16 years of operations experience, including warehouse management, distribution, supply chain management, and customer service. He has over 9 years of international channel operations experience in APAC countries. His career includes roles as Head of Operations, Head of Customer Service, Distribution Center Manager, and Project Manager. He holds a degree in Industrial Engineering and a diploma in IT Business Development.
Sreenivasa Kalmanje Acharya is a finance professional with 19 years of experience seeking senior level assignments in finance-related fields such as service delivery management, FP&A, and indirect taxation. He has 12 years of experience in MNC corporations including roles as a service delivery manager and manager of enterprise tax compliance at ANZ Bank. His experience includes financial accounting, FP&A, record to report processes, indirect taxation, and people management.
This document is a resume for Pandiraj V. It summarizes his work experience and qualifications. He has over 15 years of experience in operations management, business analysis, customer service, and project management roles in the BPO/ITes industries. Currently he is a Sr Associate Manager at Sutherland Global Services where he is responsible for SLA management, people management, and ensuring process efficiency. Previously he held roles like Deputy Manager at Apollo Health Street and senior roles at other BPO companies where he was responsible for revenue accounting, customer service, training, and quality control. He has a B.Com degree from Osmania University and professional training in areas like Six Sigma, linguistics, and project management.
Mamatha P L is seeking a middle level position in operations, process management, service delivery, or CRM. She has over 5 years of experience in these areas, including managing teams and customer relationships. Currently she works as an Analyst - Operations at Concentrix in Bangalore, where she is responsible for meeting SLAs, planning activities, and analyzing performance metrics. She has experience in order management, banking operations, and telecom customer service.
Sue Mancino has over 10 years of experience in analysis, forecasting, and managing teams in production and call center environments. She currently works as a Traffic Administrator for American Honda Motor Co, where she is responsible for vehicle allocation, inventory management, and maintaining relationships between dealers and management. Previously she held several managerial roles at Hartford Life Group Benefits, where she oversaw teams, identified process improvements, and ensured quality customer service.
Curtis Baugh is an experienced relationship manager with a track record of exceeding client retention objectives and helping clients overcome business challenges. He has over 20 years of experience managing client relationships and accounts across multiple industries. Currently, he is a relationship manager at ConnectYourCare where he is responsible for the strategic relationships with larger employer and partner clients.
Prasoon Patra has over 14 years of experience in operations, customer service, sales, and quality management. He is currently an AVP Operations, managing multiple sites in India and the UAE. Previously, he held managerial roles at John Keells BPO, vCustomer, HSBC, and Baxy Infosol. Prasoon has a B.Com degree and professional certifications in sales coaching, teleselling skills, Six Sigma Green Belt, and project management. He aims to join a stable company that inspires innovation for all stakeholders.
Suneel Kumar Reddy is an Associate Manager at Shriram Value Services with over 6 years of experience in customer service, relationship management, and team leadership. He currently manages a team of 76 associates across 4 processes. Previously he worked at Shriram Value Services and First Source Solutions as a Team Leader, where he was responsible for teams of 25-28 employees. He aims to leverage his skills in customer satisfaction, analytics, and team management for a challenging career in telecom or finance.
Keith Stueler is a highly experienced service-oriented professional seeking a new position. He has over 20 years of experience in industries such as healthcare, insurance, and government contracting. Stueler has a proven track record of delivering excellent customer service, developing solutions, and leading teams. His areas of expertise include underwriting, client development, and leadership.
Rafeeq Basha is an Operations Manager with over 8 years of experience in the ITES industry. He currently works for Omega Healthcare Management Services Pvt. Ltd. Rafeeq has a proven track record of strategic planning, project management, improving operations efficiency, and team building. His areas of expertise include project management, people management, streamlining operations, resource utilization analysis, negotiation, financial planning, and information management. At his current role at Omega Healthcare, Rafeeq has achieved high customer satisfaction, helped meet production targets, improved costs and margins, and consistently scored high on customer satisfaction surveys. Previously, Rafeeq has held roles such as Assistant Manager and Team Lead where he was responsible for quality metrics, process
Kelley Vecchitto has over 25 years of experience in banking, specifically managing call center and home equity operations. She has a proven track record of improving processes, reducing costs, and increasing customer satisfaction metrics. Her experience includes managing teams, developing training programs, and implementing initiatives to enhance customer experience and regulatory compliance.
The document discusses the candidate's personal strengths and experience managing teams and contracts. It outlines their experience in facilities management, project management, health and safety, financial management, and developing staff. It also provides an example scenario of managing an office expansion project for a major data center operator, including preparing bids, addressing customer needs, overseeing subcontractors, managing budgets and timelines, and developing strong customer relationships.
Melanie Beland has over 20 years of experience in shipping, receiving, and inspection. She has held roles managing shipping and receiving departments and testing aviation tools and equipment using vertical and horizontal test beds. She is currently working in housekeeping while seeking a new opportunity utilizing her skills in logistics, operations, and quality inspection.
The document announces the winners of the 2015 Awards of Excellence Program by District VII of CASE. There are multiple gold, silver, and bronze winners across categories such as advancement services, alumni relations, design, digital communications, fundraising, magazines, marketing, publications, special events, strategic communications, video, and writing. The winners are from universities across California and other western states. Attendees of the District Conference from March 5-7 are invited to celebrate the award-winning colleagues and their work.
Ravi Kumar has over 10 years of experience in the ITES industry working with UK insurance companies. He currently manages a team of 25 employees at WNS Aviva Global Services in Bangalore, where he has worked for over 12 years. Prior to his current role as Assistant Manager, he held roles as a Claims Analyst and led operations and workforce management. He has a Bachelor's degree in Commerce and experience in process improvement, performance management, and delivering on client objectives.
Dawn Cassity has over 20 years of experience in customer service and operations leadership roles. She has a track record of strategic planning, business development, budget management, and people leadership. Her experience includes setting up new customer service departments, managing call centers, and driving process improvements. She currently works as a Training & Quality Assurance Manager at Goodwill, where she develops policies and procedures and ensures compliance with accreditation standards.
Stephanie Harris is seeking a role that utilizes her experience in facilities and business operations management. She has over 15 years of experience in operations management, customer service, and human resources. Her most recent role was as Facilities and Business Operations Manager at Wipro, where she oversaw a staff of 15 and managed various operations. She is looking to join a creative and technology-driven company where she can contribute her skills in project management, operations, and team leadership.
Irene Neo is a Customer Service Manager at AIA Singapore with over 20 years of experience in customer service and operations management roles. She holds a Bachelor's degree in Business Management and various insurance certificates. Her current role involves overseeing a team that handles operations for AIA's Vitality Project, including meeting service level agreements, reviewing workflows, and ensuring efficiency. Previously she held roles with increasing responsibility at United Overseas Insurance and The Quay Bar, demonstrating a track record of managing teams, projects, and daily operations.
This document contains Himanshu Pant's resume. The following key points are highlighted:
- Himanshu Pant has over 11 years of experience in operations management, quality, customer relationship management, and coordination.
- He is skilled in people management, problem solving, and communication.
- His most recent role was as an Account Manager for Quality at H.Y.P.E.R.Q.U.A.L.I.T.Y, where he led a team and was the primary client contact.
Mukesh Bhatt has over 15 years of experience in operations management, business development, client relationship management, and team management. He is currently the Senior Business Development Manager at Doon Surgico & Medico Agency in Dehradun, where he handles sales, business development, and implementing sales strategies for medical devices. Previously he has held roles such as Deputy Manager of Marketing Strategy and Operations at Blue Print ERE and Manager of Operations and Business Development at Takeoff Worldwide Inc. He has expertise in market analysis, process improvement, and ensuring high levels of customer satisfaction.
Gangadhara.S is seeking a position that allows him to contribute to multi-disciplinary teams and advance in his career. He has over 15 years of experience at Thomson Reuters in roles such as client service, quality assurance, and financial analysis. His responsibilities have included managing client accounts, validating financial estimates, analyzing company performance, and ensuring data quality. He has received several awards for his customer service, process improvements, and team leadership.
Nora Johnson has over 15 years of experience in accounts receivable and credit management roles. She has a proven track record of meeting KPIs and reducing days sales outstanding. Her experience spans various industries and includes managing credit teams and debtor portfolios. She possesses strong communication, customer service, and leadership skills along with proficiency in Microsoft Office programs.
Tjatur Setiawan Donny is seeking a managerial position leveraging 16 years of operations experience, including warehouse management, distribution, supply chain management, and customer service. He has over 9 years of international channel operations experience in APAC countries. His career includes roles as Head of Operations, Head of Customer Service, Distribution Center Manager, and Project Manager. He holds a degree in Industrial Engineering and a diploma in IT Business Development.
Sreenivasa Kalmanje Acharya is a finance professional with 19 years of experience seeking senior level assignments in finance-related fields such as service delivery management, FP&A, and indirect taxation. He has 12 years of experience in MNC corporations including roles as a service delivery manager and manager of enterprise tax compliance at ANZ Bank. His experience includes financial accounting, FP&A, record to report processes, indirect taxation, and people management.
This document is a resume for Pandiraj V. It summarizes his work experience and qualifications. He has over 15 years of experience in operations management, business analysis, customer service, and project management roles in the BPO/ITes industries. Currently he is a Sr Associate Manager at Sutherland Global Services where he is responsible for SLA management, people management, and ensuring process efficiency. Previously he held roles like Deputy Manager at Apollo Health Street and senior roles at other BPO companies where he was responsible for revenue accounting, customer service, training, and quality control. He has a B.Com degree from Osmania University and professional training in areas like Six Sigma, linguistics, and project management.
Mamatha P L is seeking a middle level position in operations, process management, service delivery, or CRM. She has over 5 years of experience in these areas, including managing teams and customer relationships. Currently she works as an Analyst - Operations at Concentrix in Bangalore, where she is responsible for meeting SLAs, planning activities, and analyzing performance metrics. She has experience in order management, banking operations, and telecom customer service.
Sue Mancino has over 10 years of experience in analysis, forecasting, and managing teams in production and call center environments. She currently works as a Traffic Administrator for American Honda Motor Co, where she is responsible for vehicle allocation, inventory management, and maintaining relationships between dealers and management. Previously she held several managerial roles at Hartford Life Group Benefits, where she oversaw teams, identified process improvements, and ensured quality customer service.
Curtis Baugh is an experienced relationship manager with a track record of exceeding client retention objectives and helping clients overcome business challenges. He has over 20 years of experience managing client relationships and accounts across multiple industries. Currently, he is a relationship manager at ConnectYourCare where he is responsible for the strategic relationships with larger employer and partner clients.
Prasoon Patra has over 14 years of experience in operations, customer service, sales, and quality management. He is currently an AVP Operations, managing multiple sites in India and the UAE. Previously, he held managerial roles at John Keells BPO, vCustomer, HSBC, and Baxy Infosol. Prasoon has a B.Com degree and professional certifications in sales coaching, teleselling skills, Six Sigma Green Belt, and project management. He aims to join a stable company that inspires innovation for all stakeholders.
Suneel Kumar Reddy is an Associate Manager at Shriram Value Services with over 6 years of experience in customer service, relationship management, and team leadership. He currently manages a team of 76 associates across 4 processes. Previously he worked at Shriram Value Services and First Source Solutions as a Team Leader, where he was responsible for teams of 25-28 employees. He aims to leverage his skills in customer satisfaction, analytics, and team management for a challenging career in telecom or finance.
Keith Stueler is a highly experienced service-oriented professional seeking a new position. He has over 20 years of experience in industries such as healthcare, insurance, and government contracting. Stueler has a proven track record of delivering excellent customer service, developing solutions, and leading teams. His areas of expertise include underwriting, client development, and leadership.
Rafeeq Basha is an Operations Manager with over 8 years of experience in the ITES industry. He currently works for Omega Healthcare Management Services Pvt. Ltd. Rafeeq has a proven track record of strategic planning, project management, improving operations efficiency, and team building. His areas of expertise include project management, people management, streamlining operations, resource utilization analysis, negotiation, financial planning, and information management. At his current role at Omega Healthcare, Rafeeq has achieved high customer satisfaction, helped meet production targets, improved costs and margins, and consistently scored high on customer satisfaction surveys. Previously, Rafeeq has held roles such as Assistant Manager and Team Lead where he was responsible for quality metrics, process
Kelley Vecchitto has over 25 years of experience in banking, specifically managing call center and home equity operations. She has a proven track record of improving processes, reducing costs, and increasing customer satisfaction metrics. Her experience includes managing teams, developing training programs, and implementing initiatives to enhance customer experience and regulatory compliance.
The document discusses the candidate's personal strengths and experience managing teams and contracts. It outlines their experience in facilities management, project management, health and safety, financial management, and developing staff. It also provides an example scenario of managing an office expansion project for a major data center operator, including preparing bids, addressing customer needs, overseeing subcontractors, managing budgets and timelines, and developing strong customer relationships.
Melanie Beland has over 20 years of experience in shipping, receiving, and inspection. She has held roles managing shipping and receiving departments and testing aviation tools and equipment using vertical and horizontal test beds. She is currently working in housekeeping while seeking a new opportunity utilizing her skills in logistics, operations, and quality inspection.
The document announces the winners of the 2015 Awards of Excellence Program by District VII of CASE. There are multiple gold, silver, and bronze winners across categories such as advancement services, alumni relations, design, digital communications, fundraising, magazines, marketing, publications, special events, strategic communications, video, and writing. The winners are from universities across California and other western states. Attendees of the District Conference from March 5-7 are invited to celebrate the award-winning colleagues and their work.
This document discusses event planning and marketing management services. It provides an overview of the types of assistance available, including management and planning, communication and marketing. It also discusses the benefits such as increased revenue, attendance, and services for clients. Fees can be flat rates, percentages of budgets, or commissions. The provider has 15 years of experience in food service, customer service, management, marketing and sales.
Michelle de Freitas is seeking a position as a library media specialist. She has a M.S. in Educational Media from Auburn University and teaching certificates from Alabama and California. Her experience includes internships in library media and teaching positions at several schools. She is a member of professional organizations related to librarianship and education.
This document contains the resume of Hanan Abusaber. It lists her education including a Master's degree from the University of Wisconsin-Whitewater and a Bachelor's degree from King Abdul Aziz University in Saudi Arabia. It outlines her skills in English, Arabic, project tracking, budgeting, research, and leadership. Her professional qualifications include proficiency with Microsoft Office and Microsoft Project.
This document is a resume for Brooke Clarke Weber. It summarizes her education which includes an Associate's Degree in Medical Assisting and Phlebotomy from Fortis Institute as well as an Associate's Degree in Automotive Technology. It then outlines her extensive skills and experience in areas such as management, sales and communication, leadership, and event planning for various food and beverage roles over 15 years. Her objective is to obtain a long-term position utilizing her diverse skill sets.
This letter from Sherri Cortland, Director of Specialty Sales at Westgate Resorts, recommends Kathey Condon Clarke for a position. It details that Clarke worked at Westgate Resorts for 10 years, most recently as General Manager of Specialty Training. In this role, she managed sales reps, assisted in training classes, trained sales teams, and helped improve customer service levels. The letter also notes that Clarke is an excellent troubleshooter who can improve departments and coordinate between teams.
Megan VerHoef Seitz has over 5 years of experience in publishing, content development, and teaching. She has worked as a publication assistant for Liahona Magazine, an LDS missionary in Brazil, a content developer for Utah Valley University, an acquisitions intern at Cedar Fort Publishing, and an English teacher's assistant at BYU-Idaho. She has a BA in English/Creative Writing from BYU-Idaho with minors in Photography and Humanities. She is fluent in Portuguese and English and proficient in Spanish.
- Michael Heck received a Master of Professional Accountancy from UW-Whitewater in May 2017 and a Bachelor of Business Administration in May 2016, maintaining a cumulative GPA of 3.89/4.00.
- He seeks an auditor or tax internship to utilize his detail-oriented and communication skills.
- His experience includes billing and accounting internships, student government roles, and machine assembly work developing problem-solving abilities while exceeding expectations.
Curt Grundl has over 10 years of experience in marketing and sales roles. He received a Bachelor of Business Administration in Marketing from the University of Wisconsin-Whitewater in 2008. Currently, he works as an Associate Business Manager at Acosta Sales and Marketing, where he supports business partners and clients through tasks like sales presentations, promotion planning, and data analysis. Previously at Acosta, he held roles as a Retail Coverage Merchandiser and on product set and project teams. Grundl also coaches youth soccer and volunteers with the Muscular Dystrophy Association.
Rakesh Kumar K. Sharma has over 23 years of experience in mechanical engineering roles. He has worked on numerous construction projects in India and abroad, specializing in piping, structural fabrication and erection. Some of his roles include construction manager, site manager, and construction superintendent. He has experience working with companies in various industries such as aluminum, oil and gas, and desalination.
Didit Kurniawan is an Indonesian electrical engineer with over 10 years of experience working on oil, gas, mining, fertilizer and power plant projects. He has extensive experience managing engineering, procurement, construction and commissioning processes. Some of his past projects include serving as the lead electrical engineer for a $561 million NH3 and urea plant in Indonesia as well as a $110 million coal boiler plant. He is proficient with engineering software like ETAP, AutoCAD and MS Office.
Vijay Sadasivan is seeking a challenging position with 12+ years of experience in the BPO industry. He has held roles such as Process Site Lead and Team Manager where he was responsible for managing teams, meeting SLAs, and ensuring smooth operations. He has a strong track record of successfully leading process improvement projects to enhance efficiency. Vijay has expertise in account management, performance analysis, and staff training. He holds a CF1 certification and has experience working with clients such as Maersk, Zurich Financial Services, and Reliance Retail.
Sunil Nirmal has over 7 years of experience in back office operations for insurance, banking, and HR. He is currently an Assistant Manager at Kotak Mahindra Bank where he creates MIS reports and coordinates branches. Previously, he held roles at New Consolidated Construction Company in HR, Kotak Mahindra Old Mutual Life Insurance in claims and risk control, Tata-AIG General Insurance in accident and health insurance, and ICICI Lombard General Insurance in health insurance. He has a commerce degree and computer skills including Excel, Word, and PowerPoint.
Mohammad Harris Hanif is seeking a challenging position that provides career growth opportunities. He has over 10 years of experience in benefits administration and financial analysis. Currently he is a Benefits Analyst at Aon Hewitt, where his responsibilities include project management, requirements gathering, user testing, and analyzing trends to improve processes. Previously he worked at BA Continuum India as a senior team member, where he prepared reports, managed reconciliations, trained new hires, and reduced the company's suspense balances. He has received several performance awards throughout his career.
Khan Shaheed Abdullah is a dynamic professional with over 12 years of experience in operations management, process transition, quality assurance, and team management across diverse industries. He is proficient in managing teams, monitoring quality compliance, and auditing. His areas of expertise include operations management, quality and compliance, and team management. He has worked in roles such as associate, workflow coordinator, senior executive, and executive at companies including Mercator Info Service India, Integreon Managed Solutions, Birla Sunlife, and Medusind Solutions.
The document provides Joanne Moynihan's work experience and responsibilities spanning from 1989 to present. She has held roles such as Senior Analyst, Specialist, Assistant, Staff Consultant, and Representative focused on customer service, sales support, business operations, and administrative support. The roles demonstrate her experience managing customer complaints, vendor relationships, projects, processes, and teams across multiple employers including Verizon, American Funds, and directory assistance.
Desious D. Alston has over 15 years of experience in banking, including roles as Vice President of Retail Consumer Banking and Vice President of Recovery. He has a proven track record of exceeding sales goals and implementing successful programs. Alston is skilled in managing teams, developing employees, and analyzing metrics to improve performance. He also has experience in project management, collections, and community involvement.
The candidate has over 18 years of experience in revenue cycle services and management. She currently works as a Revenue Cycle Service Analyst and is seeking new opportunities. Her experience includes managing patient service contact centers and denial management teams. She has strong skills in provider relations, training, compliance, and project management.
Lovette Patrick D’Souza is a Post Graduate in Business Administration with over 13 years of experience in banking, financial services, and operations management. He holds a Six Sigma Black Belt certification and has a track record of improving processes, managing teams, and developing employees. His career includes roles of increasing responsibility at Tata Consultancy Services, Bank of New York Mellon, American Home Mortgage Servicing, and Mphasis BPO, where he focused on people management, process optimization, project management, and client relations.
The document provides a summary of Lovette Patrick D'Souza's professional profile and experience. It outlines his educational qualifications including a post-graduate degree in business administration. It also details his functional skills in areas like people management, process management, client management, training, and team management acquired over his career. Further, it describes his professional experience working for various companies in operations management and process roles in the banking and financial services domain over the past 15 years.
Vasudeva Rao is seeking a professional position where he can learn, contribute, and provide value. He has 15 years of experience in customer service, credit card operations, and people management. Currently, he manages a chain of retail outlets. He has a bachelor's degree in hotel management and has held several roles managing teams and meeting performance targets at companies like Genpact, HSBC, and Global Call Center.
Manu Zachariah is seeking a position that provides challenging work and opportunities for growth. He has over 9 years of experience working in payroll and benefits administration. Currently, he is a US Payroll Transition Lead at Eli Research, where he leads a team of 15, guides the payroll process, implements new processes, and ensures quality and compliance. Previously, he was an Experienced Benefits Analyst at Aon Hewitt where he managed benefits processes, resolved issues, identified improvements, and received several awards for his work.
Sunil Kumar Singh has over 8 years of experience in operations management, including claims processing, client relationship management, and ensuring legal and regulatory compliance. He is currently an Assistant Manager at Genpact in Gurgaon, where he manages a team of 25 associates and is responsible for key processes like policy management and claims handling. Prior to his current role, he held positions including Process Developer and Process Associate at Genpact. He has received several awards for his work in process improvement and operational excellence. Singh is seeking a new position where he can further utilize his skills in operations management, business analysis, and team leadership.
Matthew Burroughs is seeking a customer service manager position. He has over 15 years of experience in customer service, operations management, and process improvement. He has a proven track record of finding innovative solutions, building productive teams, and improving bottom-line results. His key achievements include reducing costs, implementing new software, increasing efficiencies, and developing partnerships. Burroughs holds a Bachelor's degree in Economics from Colorado State University.
Jill Griffith is a detail-oriented business analyst with over 20 years of experience identifying opportunities to improve business processes and maximize productivity and revenue. She has a proven track record of providing effective solutions to enhance performance and efficiency. Griffith has strong communication, problem-solving, and decision-making skills. Her core competencies include analytical problem-solving, communication, and computer proficiency in programs like Excel, Word, and PowerPoint. She has worked at Verizon Wireless for over 25 years in various roles, including her current role as a senior analyst developing sales quotas and compensation plans.
Kamal Gohar has over 15 years of experience in revenue cycle management and healthcare billing. He currently works as a Team Leader at Pacific BPO, managing a team of 25 agents. Previously, he held supervisory roles at UnitedHealth Group and Globerian Pvt. India Ltd. Gohar seeks to use his experience and skills to help an organization achieve its goals and provide mentorship to team members.
- Over 12 years of experience in operations management for BPO healthcare and insurance companies, including leading teams of up to 500 employees
- Experience building and delivering business processes, managing SLAs, and driving process improvements that increased revenue and achieved cost savings
- Educational background includes an MBA in finance and certifications in Lean Six Sigma and healthcare administration
- Current role is as a senior operations manager at InfosysBPO where responsibilities include service delivery, people management, business and financial management, and ensuring regulatory compliance
Vikas Shrivastava has over 16 years of experience in business process management, quality management, and customer service. He is currently a Senior Manager of Business Excellence at Reliance Life Insurance, where he manages their ISO 9001:2008 certification, business process management system, and customer service quality. Previously, he held roles at Development Credit Bank and Churchill India focused on operations quality, training, customer service and claims processing. He has a Green Belt in Lean Six Sigma and is a Lead Auditor for ISO 9001.
Rahul Sharan Lall is a customer-oriented professional with over 9.9 years of experience in BPO operations, sales, and project delivery. He currently works as an Assistant Manager at Avaya India Private Limited, where he manages a team that corrects customer records to improve accuracy for renewals. Previously, he worked as a Quality Leader at EXL Service.com in back office operations for a US life insurance company, and as a Sales Executive at ICICI Direct.com. He has a BA in Economics from Pune University and various training certifications.
Prasenjit Nanda is seeking a challenging position that utilizes his 6+ years of experience in finance, accounting, and reporting. He currently works as a Financial Analyst for Xerox Business Services India Private Limited, where he performs critical payments, analyzes discrepancies, and ensures prompt vendor payments. Previously, he worked for Cross-Domain Solution Private Limited as a Senior Process Associate in accounts payable. He has strong skills in SAP, Citrix, and other banking applications.
The document is a resume for Dylan McCrone outlining his career experience in the financial services industry, specifically in the payment protection insurance field. Over the past five years, he has held roles as a process specialist, complaint handler, and quality control officer investigating and resolving customer complaints. His current role as a process specialist involves providing expert guidance and support to teams handling complaints to ensure processes and standards are met.
1. VIVEK SHARMA
Contact: 9811312553
Date of Birth: 17th
November, 1975 E-Mail:viveksharma0917@gmail.com
Career Objective:
To work with a customer-service orientated company that encourages creative approach and rewards hard work
with continuous opportunities to move up on the learning curve.
Work Experience
Currently am self-employed and am working with various banks as a DSA for Mortgage Loans.
Organizational Experience:
August 2003 till July 2014: Emr Technology Ventures Pvt. Ltd.
This company is a leading provider of world-class Business Process Outsourcing (BPO) services to global
customers with specific focus in the insurance, financial services and healthcare segments.
April 2011 till July 2014: Manager Business Transition
Process Definition:
This role was responsible for the delivery of highly complex operational implementations for new and existing
clients along with managing all aspects of the day-to-day operational and tactical aspects of these engagements.
The role required me to partner with Solutions, Legal, HR, Business Development, operations and executive
management to ensure profitable and successful execution of implementations.
We also were cross selling of new Life Insurance Policies to the existing customer’s friends and family, and also up
sell Policies to existing customers to ensure they are adequately insured.
Job Responsibilities:
Setting up targets and goals for the process – setting and maintaining CTQ, CTP targets for the process.
Ensuring CTQ closure: Productivity-Capacity Based Turn Around Time (TAT) through Time studies &
Capacity Planning and Accuracy Base-Lining which helped in identify opportunities for profit
enhancement through process efficiency. Assist in fostering a culture of excellence and ensure continuous
improvement through the use of best practices.
Ensuring uniformity in the process understanding at the client’s and the organization’s end.
Assessing customer feedback, evaluating areas of improvements & providing critical feedback.
Creating / editing all the calling scripts on a regular basis for better results.
Being responsible for leading the successful implementation of all new business.
Translate future state solution into actionable project plans.
Setup Management Reports process with clear objectives and targets for all direct and indirect reports
monitor and review quarterly.
Facilitate effective communication and knowledge sharing among project teams and across the division.
Coordinate training documentation and deliver training prior to go-live.
Oversee account team during ramp up to ensure solution is understood and troubleshoot early day issues.
Develop a solid understanding of the clients business and industry sector which helps in Client
Relationship Management.
Achievements:
As a Certified Auditor for Information Security (ISO 27001) conducting internal audits as well as risk
assessments within the organization along with assisting the external BSI auditor during recertification and
annual audits.
Spearheaded the MIS structure initiative across the organization which resulted in streamlining &
standardizing the MIS structure.
2. Was core team member for Preparing the Standard Operating Procedures, Manuals to facilitate smooth
functioning of process, ensuring conformance to Service Level Agreements for all processes.
March 2009-March 2011: Manager (Domestic Operations)
Process Definition:
This was a 55 member team, in which we called on the data provided from Clients Channel Partners for collecting
Insurance Premiums which were in Due / Overdue & Lapsed. This team was also responsible for cross selling of
new Life Insurance Policies to the existing customer’s friends and family, and also up sell Policies to existing
customers to ensure they are adequately insured.
Job Responsibilities:
As a process owner managed the P&L of the process in line with the budgeted figures.
The Monthly/Quarterly/Annual reviews with the top management. Analyzing MIS reports & Statistics to
identify performance gaps.
Maintaining constant contact with the client and being the relationship manager for the client. Mapping
client’s requirements; assisting in developing, implementing and customizing Processes in line with the
guidelines specified by the client.
Responsible for ensuring the process performance in accordance to the Service Delivery level as defined
with the client.
Ensuring manpower utilization was up to the maximum level and plan for separations, if any. Determining
training needs of employees; conducting suitable training programs to enhance their operational efficiency
leading to increase efficiency.
Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate
measures to maximize customer satisfaction level.
Achievements:
Set up Agent Evaluation & Reward Program for the process which helped in increasing overall
productivity and accuracy level (28% & 8-10%). This Program was adapted in other processes in the
organization.
I started the process of making conference calls between the insurance selling branch and the customer who
were unhappy due to mis-selling or over selling, to come to a conclusion, this process helped in Collection
of premiums or getting the policy surrendered if required. There was overall increase the customer
satisfaction level which was very integral for the client.
Also started Skip Trace, where the customers were not available on the phone or there was change in the
residence and in most of the cases we use to get success in obtaining the New address as well as the current
contact details for the customers.
April 2006-Feburary 2009: Assistant Manager - Operations for Property & Casualty Subrogation - Blend
(Voice/Data)
Process Definition:
This was a 35 member team handling a project with a US based client who offered recovery solutions to US based
Insurance companies. The process was divided into 2 segments viz. Data Capture and Voice.
Job Responsibilities:
To take escalated calls.
Ensuring manpower utilization is upto the maximum level and plan for separations, if any.
Responsible for maintaining constant contact with the client.
Ensuring process performance in accordance to the Service Delivery level as defined with the client.
Generating process reports on daily, weekly and monthly basis.
Thorough planning and preparation of daily-to do-lists, the weekly and monthly schedules for all team
activities and ensuring schedule adherence.
Motivating team performance, its measurement and providing feedback.
3. Planning and execution of team promotions for rewards and recognition of best performing team members.
August 2003-March 2006: Team Leader- Operations for Health Insurance Claims Processing /Adjudication
Process Definition:
This was a Health Insurance Process, with a team of 30 associates. This process was divided into 2 segments viz.
Data Capture and Claims Adjudication. The only piece which was performed at the client’s end was to disburse the
check to the appropriate beneficiary based on our decision.
Job Responsibilities:
Managed a team of 30 associates which included 2 SME’s, in terms of monitoring quality & collecting
feedback.
Achievement of SLA’s which was the key task and was ensured on daily basis.
Monitoring employee performance against pre-determined standards, including statistics for the incentive
program along with providing the inputs regarding their performance to the process manager.
Conducted the induction program and trained the newly hired specialists on various properties.
Was responsible for implementation of CTQ’s and maintaining operational metrics of Quality.
Preparation of various MIS/ statistical reports for the clients & the senior management.
Preparing training modules and presentations.
Converted employees to incentive pay program after minimum standards for productivity and accuracy
were met.
Achievements:
Clearly reduced and sustained Attrition for the Process.
Driving Fun@Work initiative across the company while leading the Fun team of the organization, being
the Chairman of the Funcom team, used to plan an event a month for the entire organization. Prepare the
budget and get the same approved by the Organization’s chairman. These fun events were very well
participated and enjoyed by various processes across the company, and use to help rejuvenate all level of
hierarchy.
October 2001 to August 2003: GE Capital Intl Services as Account Manager for Industrial Collections process
Process Overview:
GE Medical Systems is a manufacturer of medical equipment, and provides AMC’s for them as well, the
collections process was primarily interacting with the Accounts payable team of the client (Hospital / Clinic) where
the equipment / services were sold / rendered. The payment terms were net 30 days and any invoice which was
ageing greater than 30 days were to be collected upon.
Job Responsibilities:
Managed the portfolio for the State of Cincinnati for GE Medical Systems, dollar value of portfolio ranged
from about USD 6mm to USD 7mm.
Achievements:
Undertaking responsibilities of removing unnecessary procedures in process for efficient function. A lot of
accounts were not paying the equipment / service invoices since they claimed that they had made excess
payment on some previous invoices. I started the process of taking details from the Accounts Receivable
and mapping these payments with the Invoices generated noting the excess payments made by clients and
getting the accounts to apply the excess amount against the current overdue invoice. Looking at the success
of this, other collectors within the team also started doing it. Got recognition and award from Head
Collections Team as well as the ASM Team Milwaukie in US for this.
Successfully handled and cleaned out a long neglected and disorderly portfolio tagged as “Orphan
Receivables” during earlier part of my tenure. Was acknowledged as one of the best collectors while
handling the above portfolio and received recognition from the US Management Team.
Exceeded the targets during September 2002 to January 2003.
Received cash awards from the management for having displayed business and customer centricity focus.
4. February 2001 to October 2001: United Airlines, IGI Airport as Customer Service Representative
Job Responsibilities:
Directly interacting with the customers.
Managing the check in counters.
Handling Immigration, Customs for inbound passengers.
Reporting directly to the Airport Manager (UA).
Responsible for the Airlines hospitality for the First class & Business class passengers for arrivals and
departures.
Achievements:
Received several recommendation letters from passengers for service of unparalleled quality
Reduced the response TAT to any customer query /problem
Successfully handled overload situations without any customer dissatisfaction
February 1997 to February 2001: Civil Services Officers Institute as Manager Administration CSOI is an
Institute for all IAS, IPS and IFS officers above the rank of Deputy Secretary. The Institute is under the
Chairmanship of the Cabinet Secretary of India.
Job Responsibilities:
Managing over 100 employees, Roster and maintaining Monthly appraisal reports.
Supervising all the various activities of the institute.
Handling cash and depositing the same in the bank on daily basis.
Briefing of the staff on daily basis.
Organizing various functions in the Institute
Professional Training/ Certifications:
ISO27001:2005 standard, Internal Auditor program resulting in my being a certified Internal Auditor.
Developing Self-Excellence: An insightful program that helped identify areas of improvement and existing
strengths.
Customer Service Excellence: With United Airlines, one month Training module
Educational Qualification:
2009 - 2012: Masters in Business Administration from ICFAI, Hyderabad (Executive MBA)
1993 - 1996: Bachelors of Arts from University of Allahabad, Allahabad.