Taiwan Life Insurance Co., Ltd. - Insurer Innovation Award 2022

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Taiwan Life partnered with health AI insurtech Lydia AI to leverage data from Taiwan's eHealth initiative My Health Bank and develop a digital underwriting solution using Lydia AI's health prediction models. This allowed Taiwan Life to create a mobile app that provided personalized health scores and assessments to customers and qualified some for "fluidless underwriting" without medical exams in just 3-5 days. This innovative use of eHealth data won Taiwan Life an award and increased conversion rates and near real-time underwriting. The example shows how insurers can leverage national eHealth infrastructures for new customer solutions.

Technology

The Digital Insurer-
Insurer Innovation Awards
2022

Population adoption of eHealth initiatives exploded
during the pandemic and opened a new source of data
that insurers can leverage
Taiwan Government’s eHealth initiative My Health Bank became the top
downloaded application across all categories in 2020
2020
2014
70M
App Sessions
Source: Link
Page 2

Taiwan Life invested in a post-COVID digital initiative
to solve traditional bottlenecks: manual paperwork,
invasiveness, and long sales cycles
Lydia AI Health score solution
+ Mobile Underwriting app
Current manual submissions
3-5 days
Snail Mail
Turn-around
Time (TAT)
Up to 2 Weeks
Underwriting
Assessment
Confirm Payment
Issue Policy
Page 3

Taiwan Life partnered with a health AI insurtech,
Lydia AI, to be the first insurer to
leverage this data with bleeding edge AI
Taiwan life selected Lydia AI to bolster internal capabilities and expedite time to
market with models pretrained on global data that outperformed published
benchmarks on key disease predictions
Cardio-cerebrovascular
disease
COPD
Chronic kidney disease
Diabetes
Chronic liver disease
Hospitalization
Accuracy (AUC) 0.7 0.75 0.85
0.80
Published Models Lydia AI Models
Page 4

Taiwan Life used health prediction models to create a
digital customer experience that’s personalized, and
offering potential qualification for fluidless underwriting
Hospitalization Risk
Chronic Disease Risk
Cancer Risk
Dementia Risk
Lydia AI
Mortality Risk
Health
Score
Users consented their data from
the ehealth My Health Bank
Users can review personal health AI assessment & analyze protection gaps
Users can choose to
use an abstracted
health score to check
fluidless underwriting
qualification
Taiwan Life Health AI
Mobile app
Page 5

The use case won Taiwan Life the 2022 Celent
Model Insurer Award for Data, Analytics & AI
+22%
Increased GWP:
Target improvement of sales
conversion
80%
Near real-time medical UW:
Target policies achieving
policy issue within 3-5 days
Live in Nov 2021 and distributed through bacassurance and brokerage partners,
clients can choose coverage plans from 20+ insurance products with a fluidless
underwriting process.
Page 6

Innovative example to show how insurers all over Asia
can leverage new data source from e-health initiatives
Data-supported consumer solutions built on national-level health data infrastructure
is seen as a trend demonstrated by leading countries in digital healthcare.
Taiwan
Singapore Thailand
Digital
Health
Infrastructures
Consumer
Solutions
AsthmaCare Diabetes Pal
HealthBuddy
HealthHub MHB App
Health AI app
Health for You
- National Electronic
Health Record (NEHR)
- Electronic Medical
Record Exchange (EMRX)
- NHIA MediCloud
- Pharma Cloud
- My Health Bank (MHB)
- Thailand 4.0
- Thailand Health Data
Space (THDS)
Page 7
Source: Link

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panagenda

Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/ The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this! We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model. Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward. These topics will be covered - Reducing license cost by finding and fixing misconfigurations and superfluous accounts - How do CCB and CCX licenses really work? - Understanding the DLAU tool and how to best utilize it - Tips for common problem areas, like team mailboxes, functional/test users, etc - Practical examples and best practices to implement right away

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HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU

panagenda

Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/ DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen! Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell. Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten. Diese Themen werden behandelt - Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten - Wie funktionieren CCB- und CCX-Lizenzen wirklich? - Verstehen des DLAU-Tools und wie man es am besten nutzt - Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw. - Praxisbeispiele und Best Practices zum sofortigen Umsetzen

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Taiwan Life Insurance Co., Ltd. - Insurer Innovation Award 2022

1. The Digital Insurer- Insurer Innovation Awards 2022

2. Population adoption of eHealth initiatives exploded during the pandemic and opened a new source of data that insurers can leverage Taiwan Government’s eHealth initiative My Health Bank became the top downloaded application across all categories in 2020 2020 2014 70M App Sessions Source: Link Page 2

3. Taiwan Life invested in a post-COVID digital initiative to solve traditional bottlenecks: manual paperwork, invasiveness, and long sales cycles Lydia AI Health score solution + Mobile Underwriting app Current manual submissions 3-5 days Snail Mail Turn-around Time (TAT) Up to 2 Weeks Underwriting Assessment Confirm Payment Issue Policy Page 3

4. Taiwan Life partnered with a health AI insurtech, Lydia AI, to be the first insurer to leverage this data with bleeding edge AI Taiwan life selected Lydia AI to bolster internal capabilities and expedite time to market with models pretrained on global data that outperformed published benchmarks on key disease predictions Cardio-cerebrovascular disease COPD Chronic kidney disease Diabetes Chronic liver disease Hospitalization Accuracy (AUC) 0.7 0.75 0.85 0.80 Published Models Lydia AI Models Page 4

5. Taiwan Life used health prediction models to create a digital customer experience that’s personalized, and offering potential qualification for fluidless underwriting Hospitalization Risk Chronic Disease Risk Cancer Risk Dementia Risk Lydia AI Mortality Risk Health Score Users consented their data from the ehealth My Health Bank Users can review personal health AI assessment & analyze protection gaps Users can choose to use an abstracted health score to check fluidless underwriting qualification Taiwan Life Health AI Mobile app Page 5

6. The use case won Taiwan Life the 2022 Celent Model Insurer Award for Data, Analytics & AI +22% Increased GWP: Target improvement of sales conversion 80% Near real-time medical UW: Target policies achieving policy issue within 3-5 days Live in Nov 2021 and distributed through bacassurance and brokerage partners, clients can choose coverage plans from 20+ insurance products with a fluidless underwriting process. Page 6

7. Innovative example to show how insurers all over Asia can leverage new data source from e-health initiatives Data-supported consumer solutions built on national-level health data infrastructure is seen as a trend demonstrated by leading countries in digital healthcare. Taiwan Singapore Thailand Digital Health Infrastructures Consumer Solutions AsthmaCare Diabetes Pal HealthBuddy HealthHub MHB App Health AI app Health for You - National Electronic Health Record (NEHR) - Electronic Medical Record Exchange (EMRX) - NHIA MediCloud - Pharma Cloud - My Health Bank (MHB) - Thailand 4.0 - Thailand Health Data Space (THDS) Page 7 Source: Link

8. Thank You!

Taiwan Life Insurance Co., Ltd. - Insurer Innovation Award 2022

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