FWD is pursuing a cloud-first strategy to simplify its technology estate and gain competitive advantages like increased agility, scalability, and resilience. Key goals include achieving 100% cloud adoption and app rationalization by 2023. In 2022, FWD achieved 94% cloud adoption and 90% app rationalization across markets. Moving forward, priorities are adopting cloud native patterns and cloud automation techniques to further optimize efficiency and innovation. A Cloud Center of Excellence is coordinating the cloud migration journey following a defined roadmap.
HSBC Life (International) Limited - Insurer Innovation Award 2023The Digital Insurer
HSBC Life has launched a new holistic wellbeing program called Well+ that aims to promote customers' physical, mental, and financial health through gamification. Well+ is integrated into HSBC's mobile banking app and offers activities, goals, and incentives to help customers become healthier and wealthier. Customers can earn rewards up to $2,000 by completing activities across three key areas of wellness. Well+ leverages data analytics, third party health apps, and other technologies to provide personalized experiences and engagement through the program. The program has seen strong customer uptake and benefits for both customers and the business since its 2022 launch.
1) ZA Tech provides SaaS solutions that have been battle-tested at scale across borders, business lines, and operating models to support insurers and intermediaries.
2) Their Fusion SaaS platform is a scalable platform that can accelerate insurance go-to-market by providing flexible product configuration, dynamic pricing, and strong ecosystem partner integration capabilities.
3) Case studies demonstrate how Fusion has supported innovative insurance programs at scale for clients like Grab, Klook, and Yahoo, with millions of policies issued and rapid expansion into new markets.
This document summarizes AIA China's Smart Claim system. Smart Claim uses AI and data to automate insurance claims processing. It aims to improve the customer experience by automating over 55% of claims, reducing average claim processing time to 3 days, and maximizing claim payments for customers. The system analyzes medical documents, applies rules to make claim decisions, and detects potential fraud. It also continuously optimizes rules through data analytics to improve performance. Smart Claim has increased AIA China's straight-through processing rate to over 55% compared to 13.9% previously, and automated claims for product types where competitors have not.
AIA has invested $1 billion in technology, digital, and analytics transformation. In Indonesia, AIA launched ANYA, an interactive WhatsApp platform that allows customers to access information, submit service requests, and speak to virtual or live agents. ANYA has improved customer experience and engagement, reduced calls to the contact center, and increased digital service requests, contributing to AIA Indonesia achieving the #1 customer NPS ranking in the country. AIA plans to integrate ANYA further and expand it to other markets.
HSBC Life (International) Limited – Insurer Transformation Award 2023 The Digital Insurer
HSBC Life is transforming the way it engages with customers through innovative digital solutions. It has launched several digital insurance plans, health and wellness platforms, and claims management tools. The latest initiatives include Health Scan+ which allows customers to assess health metrics with a 30-second facial scan, and e-Claims which allows claims to be submitted and tracked online. HSBC Life is also using data analytics and personalization to enhance customer engagement on its Well+ platform and drive healthier behaviors.
FWD is using AI across its business to modernize its data architecture and provide intelligent customer experiences. It has developed several AI models including an AI claims processing engine that can approve claims quicker and more accurately, an AI next best offer model that improves upsell/cross-sell conversion rates, and AI lapse prevention models that predict lapses and target customers for retention programs. The company has also implemented successful AI-powered winback campaigns in Thailand and the Philippines that identify former customers most likely to reinstate policies and convert them at higher rates.
Income Insurance Limited – Insurer Transformation Award 2023The Digital Insurer
Income Insurance is a leading composite insurer in Singapore that provides a comprehensive suite of life, health, and non-life insurance products. It has over 2.2 million policyholders and $47 billion in assets. The document discusses Income Insurance's digital transformation journey, which includes building new digital business models like embedded and stackable insurance products. Examples provided are GigSurance for gig workers and FreightSurance for shipping coverage. The transformation has helped Income Insurance become a recognized digital leader in insurance and grow its direct customer channels.
Prudential has invested millions of dollars in a digital innovation program introducing new business models: Hybrid Digital Agency, Alternative Distribution Channels, and a Wellness Ecosystem. The goals are to grow sales, agent productivity, and customer Net Promoter Score. Prudential is executing on these models across Latin America using agile methodology, mobile platforms, and a modular architecture. Key aspects of the models include end-to-end digital sales, a wellness platform incentivizing healthy behaviors, and partnerships to expand distribution. Early results show increases in engagement, goal completion, and positive customer feedback.
HSBC Life (International) Limited - Insurer Innovation Award 2023The Digital Insurer
HSBC Life has launched a new holistic wellbeing program called Well+ that aims to promote customers' physical, mental, and financial health through gamification. Well+ is integrated into HSBC's mobile banking app and offers activities, goals, and incentives to help customers become healthier and wealthier. Customers can earn rewards up to $2,000 by completing activities across three key areas of wellness. Well+ leverages data analytics, third party health apps, and other technologies to provide personalized experiences and engagement through the program. The program has seen strong customer uptake and benefits for both customers and the business since its 2022 launch.
1) ZA Tech provides SaaS solutions that have been battle-tested at scale across borders, business lines, and operating models to support insurers and intermediaries.
2) Their Fusion SaaS platform is a scalable platform that can accelerate insurance go-to-market by providing flexible product configuration, dynamic pricing, and strong ecosystem partner integration capabilities.
3) Case studies demonstrate how Fusion has supported innovative insurance programs at scale for clients like Grab, Klook, and Yahoo, with millions of policies issued and rapid expansion into new markets.
This document summarizes AIA China's Smart Claim system. Smart Claim uses AI and data to automate insurance claims processing. It aims to improve the customer experience by automating over 55% of claims, reducing average claim processing time to 3 days, and maximizing claim payments for customers. The system analyzes medical documents, applies rules to make claim decisions, and detects potential fraud. It also continuously optimizes rules through data analytics to improve performance. Smart Claim has increased AIA China's straight-through processing rate to over 55% compared to 13.9% previously, and automated claims for product types where competitors have not.
AIA has invested $1 billion in technology, digital, and analytics transformation. In Indonesia, AIA launched ANYA, an interactive WhatsApp platform that allows customers to access information, submit service requests, and speak to virtual or live agents. ANYA has improved customer experience and engagement, reduced calls to the contact center, and increased digital service requests, contributing to AIA Indonesia achieving the #1 customer NPS ranking in the country. AIA plans to integrate ANYA further and expand it to other markets.
HSBC Life (International) Limited – Insurer Transformation Award 2023 The Digital Insurer
HSBC Life is transforming the way it engages with customers through innovative digital solutions. It has launched several digital insurance plans, health and wellness platforms, and claims management tools. The latest initiatives include Health Scan+ which allows customers to assess health metrics with a 30-second facial scan, and e-Claims which allows claims to be submitted and tracked online. HSBC Life is also using data analytics and personalization to enhance customer engagement on its Well+ platform and drive healthier behaviors.
FWD is using AI across its business to modernize its data architecture and provide intelligent customer experiences. It has developed several AI models including an AI claims processing engine that can approve claims quicker and more accurately, an AI next best offer model that improves upsell/cross-sell conversion rates, and AI lapse prevention models that predict lapses and target customers for retention programs. The company has also implemented successful AI-powered winback campaigns in Thailand and the Philippines that identify former customers most likely to reinstate policies and convert them at higher rates.
Income Insurance Limited – Insurer Transformation Award 2023The Digital Insurer
Income Insurance is a leading composite insurer in Singapore that provides a comprehensive suite of life, health, and non-life insurance products. It has over 2.2 million policyholders and $47 billion in assets. The document discusses Income Insurance's digital transformation journey, which includes building new digital business models like embedded and stackable insurance products. Examples provided are GigSurance for gig workers and FreightSurance for shipping coverage. The transformation has helped Income Insurance become a recognized digital leader in insurance and grow its direct customer channels.
Prudential has invested millions of dollars in a digital innovation program introducing new business models: Hybrid Digital Agency, Alternative Distribution Channels, and a Wellness Ecosystem. The goals are to grow sales, agent productivity, and customer Net Promoter Score. Prudential is executing on these models across Latin America using agile methodology, mobile platforms, and a modular architecture. Key aspects of the models include end-to-end digital sales, a wellness platform incentivizing healthy behaviors, and partnerships to expand distribution. Early results show increases in engagement, goal completion, and positive customer feedback.
The document describes ZA Tech, an insurtech company that provides SaaS solutions to insurers across Asia and Europe. It has over 800 employees focused on R&D and delivery and has issued over 250 million policies annually. ZA Tech's core offering, called Graphene, is a full-stack, digital-first insurance platform that supports the entire insurance value chain and can be customized to meet different business needs.
FWD launched JoChek, an eKYC innovation that utilizes AI facial recognition and machine learning for real-time customer onboarding and self-service. JoChek was built by FWD Innovation Kitchen and rolled out to markets in Asia Pacific. It allows for monthly validations and has led to a 10x growth in volume from 1.5K to 15K customers per month, while reducing application defects by 30% and lowering usage costs by 100x compared to manual validations. A case study in Thailand found JoChek to be 6-8% more accurate than human data entry for Thai IDs.
FWD Affiliates is a leads generation program designed to help agents transition to a digitally-enabled hybrid model. It allows agents to establish personal branding and engage prospects on social media, converting leads into sales. The program is based on a pay-on-success referral model that benefits both agents and affiliates. Through sharing lifestyle content on platforms like Facebook and WhatsApp, affiliates can engage prospects about financial planning and protection topics. Interested prospects can then submit their contact details through the affiliate's content to be passed on to agents as leads. The affiliates program has now launched in 4 markets across Asia and aims to expand further in 2022.
Through its TDA (technology, digital and analytics) program, AIA is transforming itself into a customer-centric, digitally enabled insurer by 2023. TDA focuses on world-class technology, digital experiences, and analytics across AIA's businesses. AIA is developing a "super app" lifestyle platform with integrated services starting in Thailand, and plans expansions to other markets in 2022. AIA is also partnering with digital platforms, banks, and technology companies to expand its reach and offerings through digital channels.
AIA Thailand (ALive, powered by AIA) - Insurer Innovation Award 2022The Digital Insurer
The document describes AIA's ALive ecosystem which serves young families by offering multiple health and wellness offerings through an integrated app. It has seen success with over 500k users since its February 2021 launch. The ecosystem provides community forums, development trackers, wellness content, telemedicine and engages users through chat groups. Rapid iterations have enhanced features, grown content and improved user targeting. Partnerships with other companies have also augmented offerings. The ALive platform has thus created a successful playbook for ecosystems in Asia's life and health insurance industry.
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2023The Digital Insurer
Humanoid is an AI-based voice bot that was implemented by The Digital Insurer to automate the process of scheduling appointments with customers. By using Humanoid, the company was able to contact more customers at lower costs, improve customer experience, increase appointment booking rates, and gain more cross-sell and upsell opportunities. A pilot with 1,300 customers achieved an appointment booking rate of 25% and helped identify areas for improvement. Humanoid utilizes advanced natural language processing and understanding capabilities to understand customer queries, switch between Hindi and English, capture appointment details in real-time, and provide a human-like conversational experience.
The Damage Protection Plan is an all-risk insurance solution offered by PolicyStreet that protects online purchases for up to 6 months. It is designed to be easily accessible to Malaysian online shoppers by being embedded into the checkout process. A simplified claims platform also allows for easy claims management. PolicyStreet partners with large e-commerce platforms like Shopee to offer this coverage, and it has seen over a million policies sold monthly. The protection plan aims to promote financial inclusion and protect Malaysians from risks.
Cathay Life Insurance Ltd. - Insurer Innovation Award 2023The Digital Insurer
Cathay Life Insurance implemented a scoring system called CARE to improve the customer experience. CARE stands for Cathay Life Insurance and consists of three scores: Cathay Eye scores customer health risk; Cathay AIMs scores upselling potential; and Cathay Relationship Score measures service satisfaction. These scores allow Cathay Life Insurance to [1] better understand customers and tailor products, marketing, and service, [2] increase sales and improve risk management, and [3] enhance the customer experience overall.
Chubb Asia Pacific Pte. Ltd - Insurer Innovation Award 2022The Digital Insurer
Chubb has successfully partnered with major companies in Southeast Asia to provide innovative insurance solutions through digital platforms. Some key partnerships include Grab (ride-hailing), GCash (e-wallet in Philippines), and Kredit Pintar (loan application). Through these partnerships, Chubb has been able to access over 200 million potential customers in the region. Chubb's digital platform, Chubb Studio, allows easy integration of insurance products and services into partners' applications using APIs. This has enabled over 100 integrations globally, with more than half in Asia, and over 150 million policies/rides sold digitally in 2021 through Asian partnerships.
AIA China has developed an AI-powered conversational training and assessment tool called AI Roleplay to train its insurance agents. The tool allows agents to practice realistic sales scenarios anytime through voice-based roleplays with AI assistants. Agents receive real-time feedback to improve their conversational skills. The tool also provides analytics on agent performance. AIA believes AI Roleplay will improve training efficiency and effectiveness by standardizing assessments, freeing up supervisor time, and allowing agents to learn at their own pace through unlimited practice. Several agents praised how AI Roleplay quickly builds sales skills in a way that simulates real-world customer conversations.
EastWest Ageas Life Insurance – Insurer Transformation Award 2023The Digital Insurer
- EastWestAgeas (EWA) is a life insurance joint venture between EastWest Bank and Ageas insurance that started in 2016 and has grown its customer base to almost 50K individual and 200K group customers.
- EWA underwent a one-year transformation journey to build a future-proof enterprise architecture using microservices and moving to the cloud, as well as developing a data architecture and digital culture.
- As a result of the transformation, EWA has seen benefits like reduced application processing time from 90 minutes to 30 minutes, faster policy issuing from 3 days to 1 day, and reduced cost of the core system by 65%.
1) MAvalue Selfcare allows customers to easily submit claims and receive compensation by uploading photos/videos of damage and receiving a fair valuation and direct payment.
2) The customer journey involves uploading information about an incident, receiving an immediate coverage check and damage assessment, and accepting the valuation to instantly receive funds in their bank account, without phone calls or appointments.
3) MAvalue Selfcare provides benefits for customers, insurers, and the environment by allowing a fully digital claims process that is convenient, transparent, efficient and reduces carbon emissions from avoided site visits.
The document discusses AIA's transformation into a digital insurer over the past 3 years. Key accomplishments include:
1. Significantly increasing digital capabilities across customer experience, agency value chain, and internal skills. This has led to growth in online users, improved ratings, and higher straight through processing rates.
2. Developing market-leading health and wellness apps that incentivize healthy behaviors and engage over 1.5 million users monthly. This data enables better customer outcomes and risk management.
3. Launching super apps in multiple countries that enhance the digital experience, increase customer repurchase rates, and generate new leads.
eBaoTech is a global insurtech company with over 1,600 employees serving over 200 customers in 30+ countries. It provides the InsureMO platform-as-a-service (PaaS) and SaaS/applications to enable insurers and other companies to offer digital and connected insurance products. InsureMO is a cloud-native, microservices-based platform that provides tools like a digital product library, flexible product configuration, APIs, and other services. Several large insurers in China and other multinational insurers in countries like India, Japan, France, and the US have implemented InsureMO to power their digital transformations and offerings.
1. Kin uses proprietary technology and data sources to more accurately underwrite and price risk, allowing it to insure homes in difficult markets that other insurers avoid.
2. Kin's digital platform generates millions of data points to better understand risk, avoiding the problem of relying on self-reported data from users or agents.
3. During hurricanes like Ida, Kin leverages its data and technology to efficiently triage catastrophic claims and keep customers prepared, in contrast to traditional insurers with outdated systems.
The document discusses issues in the insurance industry such as unfair products, sales tactics, and claims processes. It introduces 10Life's efforts to bring fair insurance by providing transparent product ratings, unbiased advisors without commissions, and independent claims support. 10Life analyzes over 1,000 insurance products from 50+ insurers in Hong Kong using an ratings system developed by actuaries. It aims to empower consumers to understand and compare insurance options to get the right coverage.
1) FWD Group has developed an AI+ Smart Insurance Framework that embeds AI throughout its digital platforms and customer journey to change how people feel about insurance.
2) Key aspects of the framework include a single data foundation powered by AI, with AI capabilities such as conversational AI, hyperpersonalization, predictive modeling, and computer vision/OCR.
3) FWD has implemented the AI+ framework in several countries to improve processes like underwriting, pricing, claims, cross-selling, and lapse prevention through initiatives like AI voice bots and predictive analytics models.
The document discusses several marketing campaigns conducted by Singlife. It details how 1% and 0.88% campaigns were launched before the public launch to cushion the impact of changes and promote cross-selling. It also discusses pairing a "Save, Spend, Earn" campaign with shopping events to drive local spending and using a holistic communication funnel tailored to seasonal events. The document also analyzes how data allowed assumptions about differentiating a Singlife debit card and incentivizing card spend within the payments space.
The document discusses AXA Insurance's Insurance-as-a-Service digital platform. The platform aims to deliver personalized insurance protection and services seamlessly integrated into partners' applications and customer journeys. It uses microservices and APIs to enable flexible integration of insurance products and services into various distribution channels like agents, B2C, and B2B partnerships. Examples provided show how the platform has integrated insurance into applications for travel, car sales, and property rental through its API capabilities.
This document discusses bolttech's goal of supercharging its tech-enabled ecosystem for embedded insurance. It provides an overview of bolttech's global insurance exchange platform that connects insurers, distributors, and customers, allowing partners to easily embed insurance. The summary highlights examples of bolttech collaborating with partners in Europe, such as developing device protection services for WINDTRE and embedding insurance into loyalty cards for Amplifon's hearing aid customers.
Testing applications in the cloud is referred to as cloud testing. It involves testing various aspects like availability, disaster recovery, interoperability, multi-tenancy, performance, and security. Cloud testing provides benefits such as cost savings, faster testing, disaster recovery, and flexibility. However, cloud computing also poses challenges for testing that organizations need to address such as issues that can arise from testing applications across various cloud modules and environments. Choosing an experienced testing partner can help enable successful migration of applications to the cloud.
Cloud Azure Market Research and Service Offerings by RapidValueRapidValue
This document discusses RapidValue Solutions' cloud services offerings. It summarizes their services for application migration, cloud strategy, infrastructure migration, managed cloud services, private/hybrid cloud architectures, AWS implementations, automation, and performance testing. RapidValue provides end-to-end services and solutions in mobility, cloud, IoT, AI, RPA and more. They work with top brands and have offices globally.
The document describes ZA Tech, an insurtech company that provides SaaS solutions to insurers across Asia and Europe. It has over 800 employees focused on R&D and delivery and has issued over 250 million policies annually. ZA Tech's core offering, called Graphene, is a full-stack, digital-first insurance platform that supports the entire insurance value chain and can be customized to meet different business needs.
FWD launched JoChek, an eKYC innovation that utilizes AI facial recognition and machine learning for real-time customer onboarding and self-service. JoChek was built by FWD Innovation Kitchen and rolled out to markets in Asia Pacific. It allows for monthly validations and has led to a 10x growth in volume from 1.5K to 15K customers per month, while reducing application defects by 30% and lowering usage costs by 100x compared to manual validations. A case study in Thailand found JoChek to be 6-8% more accurate than human data entry for Thai IDs.
FWD Affiliates is a leads generation program designed to help agents transition to a digitally-enabled hybrid model. It allows agents to establish personal branding and engage prospects on social media, converting leads into sales. The program is based on a pay-on-success referral model that benefits both agents and affiliates. Through sharing lifestyle content on platforms like Facebook and WhatsApp, affiliates can engage prospects about financial planning and protection topics. Interested prospects can then submit their contact details through the affiliate's content to be passed on to agents as leads. The affiliates program has now launched in 4 markets across Asia and aims to expand further in 2022.
Through its TDA (technology, digital and analytics) program, AIA is transforming itself into a customer-centric, digitally enabled insurer by 2023. TDA focuses on world-class technology, digital experiences, and analytics across AIA's businesses. AIA is developing a "super app" lifestyle platform with integrated services starting in Thailand, and plans expansions to other markets in 2022. AIA is also partnering with digital platforms, banks, and technology companies to expand its reach and offerings through digital channels.
AIA Thailand (ALive, powered by AIA) - Insurer Innovation Award 2022The Digital Insurer
The document describes AIA's ALive ecosystem which serves young families by offering multiple health and wellness offerings through an integrated app. It has seen success with over 500k users since its February 2021 launch. The ecosystem provides community forums, development trackers, wellness content, telemedicine and engages users through chat groups. Rapid iterations have enhanced features, grown content and improved user targeting. Partnerships with other companies have also augmented offerings. The ALive platform has thus created a successful playbook for ecosystems in Asia's life and health insurance industry.
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2023The Digital Insurer
Humanoid is an AI-based voice bot that was implemented by The Digital Insurer to automate the process of scheduling appointments with customers. By using Humanoid, the company was able to contact more customers at lower costs, improve customer experience, increase appointment booking rates, and gain more cross-sell and upsell opportunities. A pilot with 1,300 customers achieved an appointment booking rate of 25% and helped identify areas for improvement. Humanoid utilizes advanced natural language processing and understanding capabilities to understand customer queries, switch between Hindi and English, capture appointment details in real-time, and provide a human-like conversational experience.
The Damage Protection Plan is an all-risk insurance solution offered by PolicyStreet that protects online purchases for up to 6 months. It is designed to be easily accessible to Malaysian online shoppers by being embedded into the checkout process. A simplified claims platform also allows for easy claims management. PolicyStreet partners with large e-commerce platforms like Shopee to offer this coverage, and it has seen over a million policies sold monthly. The protection plan aims to promote financial inclusion and protect Malaysians from risks.
Cathay Life Insurance Ltd. - Insurer Innovation Award 2023The Digital Insurer
Cathay Life Insurance implemented a scoring system called CARE to improve the customer experience. CARE stands for Cathay Life Insurance and consists of three scores: Cathay Eye scores customer health risk; Cathay AIMs scores upselling potential; and Cathay Relationship Score measures service satisfaction. These scores allow Cathay Life Insurance to [1] better understand customers and tailor products, marketing, and service, [2] increase sales and improve risk management, and [3] enhance the customer experience overall.
Chubb Asia Pacific Pte. Ltd - Insurer Innovation Award 2022The Digital Insurer
Chubb has successfully partnered with major companies in Southeast Asia to provide innovative insurance solutions through digital platforms. Some key partnerships include Grab (ride-hailing), GCash (e-wallet in Philippines), and Kredit Pintar (loan application). Through these partnerships, Chubb has been able to access over 200 million potential customers in the region. Chubb's digital platform, Chubb Studio, allows easy integration of insurance products and services into partners' applications using APIs. This has enabled over 100 integrations globally, with more than half in Asia, and over 150 million policies/rides sold digitally in 2021 through Asian partnerships.
AIA China has developed an AI-powered conversational training and assessment tool called AI Roleplay to train its insurance agents. The tool allows agents to practice realistic sales scenarios anytime through voice-based roleplays with AI assistants. Agents receive real-time feedback to improve their conversational skills. The tool also provides analytics on agent performance. AIA believes AI Roleplay will improve training efficiency and effectiveness by standardizing assessments, freeing up supervisor time, and allowing agents to learn at their own pace through unlimited practice. Several agents praised how AI Roleplay quickly builds sales skills in a way that simulates real-world customer conversations.
EastWest Ageas Life Insurance – Insurer Transformation Award 2023The Digital Insurer
- EastWestAgeas (EWA) is a life insurance joint venture between EastWest Bank and Ageas insurance that started in 2016 and has grown its customer base to almost 50K individual and 200K group customers.
- EWA underwent a one-year transformation journey to build a future-proof enterprise architecture using microservices and moving to the cloud, as well as developing a data architecture and digital culture.
- As a result of the transformation, EWA has seen benefits like reduced application processing time from 90 minutes to 30 minutes, faster policy issuing from 3 days to 1 day, and reduced cost of the core system by 65%.
1) MAvalue Selfcare allows customers to easily submit claims and receive compensation by uploading photos/videos of damage and receiving a fair valuation and direct payment.
2) The customer journey involves uploading information about an incident, receiving an immediate coverage check and damage assessment, and accepting the valuation to instantly receive funds in their bank account, without phone calls or appointments.
3) MAvalue Selfcare provides benefits for customers, insurers, and the environment by allowing a fully digital claims process that is convenient, transparent, efficient and reduces carbon emissions from avoided site visits.
The document discusses AIA's transformation into a digital insurer over the past 3 years. Key accomplishments include:
1. Significantly increasing digital capabilities across customer experience, agency value chain, and internal skills. This has led to growth in online users, improved ratings, and higher straight through processing rates.
2. Developing market-leading health and wellness apps that incentivize healthy behaviors and engage over 1.5 million users monthly. This data enables better customer outcomes and risk management.
3. Launching super apps in multiple countries that enhance the digital experience, increase customer repurchase rates, and generate new leads.
eBaoTech is a global insurtech company with over 1,600 employees serving over 200 customers in 30+ countries. It provides the InsureMO platform-as-a-service (PaaS) and SaaS/applications to enable insurers and other companies to offer digital and connected insurance products. InsureMO is a cloud-native, microservices-based platform that provides tools like a digital product library, flexible product configuration, APIs, and other services. Several large insurers in China and other multinational insurers in countries like India, Japan, France, and the US have implemented InsureMO to power their digital transformations and offerings.
1. Kin uses proprietary technology and data sources to more accurately underwrite and price risk, allowing it to insure homes in difficult markets that other insurers avoid.
2. Kin's digital platform generates millions of data points to better understand risk, avoiding the problem of relying on self-reported data from users or agents.
3. During hurricanes like Ida, Kin leverages its data and technology to efficiently triage catastrophic claims and keep customers prepared, in contrast to traditional insurers with outdated systems.
The document discusses issues in the insurance industry such as unfair products, sales tactics, and claims processes. It introduces 10Life's efforts to bring fair insurance by providing transparent product ratings, unbiased advisors without commissions, and independent claims support. 10Life analyzes over 1,000 insurance products from 50+ insurers in Hong Kong using an ratings system developed by actuaries. It aims to empower consumers to understand and compare insurance options to get the right coverage.
1) FWD Group has developed an AI+ Smart Insurance Framework that embeds AI throughout its digital platforms and customer journey to change how people feel about insurance.
2) Key aspects of the framework include a single data foundation powered by AI, with AI capabilities such as conversational AI, hyperpersonalization, predictive modeling, and computer vision/OCR.
3) FWD has implemented the AI+ framework in several countries to improve processes like underwriting, pricing, claims, cross-selling, and lapse prevention through initiatives like AI voice bots and predictive analytics models.
The document discusses several marketing campaigns conducted by Singlife. It details how 1% and 0.88% campaigns were launched before the public launch to cushion the impact of changes and promote cross-selling. It also discusses pairing a "Save, Spend, Earn" campaign with shopping events to drive local spending and using a holistic communication funnel tailored to seasonal events. The document also analyzes how data allowed assumptions about differentiating a Singlife debit card and incentivizing card spend within the payments space.
The document discusses AXA Insurance's Insurance-as-a-Service digital platform. The platform aims to deliver personalized insurance protection and services seamlessly integrated into partners' applications and customer journeys. It uses microservices and APIs to enable flexible integration of insurance products and services into various distribution channels like agents, B2C, and B2B partnerships. Examples provided show how the platform has integrated insurance into applications for travel, car sales, and property rental through its API capabilities.
This document discusses bolttech's goal of supercharging its tech-enabled ecosystem for embedded insurance. It provides an overview of bolttech's global insurance exchange platform that connects insurers, distributors, and customers, allowing partners to easily embed insurance. The summary highlights examples of bolttech collaborating with partners in Europe, such as developing device protection services for WINDTRE and embedding insurance into loyalty cards for Amplifon's hearing aid customers.
Testing applications in the cloud is referred to as cloud testing. It involves testing various aspects like availability, disaster recovery, interoperability, multi-tenancy, performance, and security. Cloud testing provides benefits such as cost savings, faster testing, disaster recovery, and flexibility. However, cloud computing also poses challenges for testing that organizations need to address such as issues that can arise from testing applications across various cloud modules and environments. Choosing an experienced testing partner can help enable successful migration of applications to the cloud.
Cloud Azure Market Research and Service Offerings by RapidValueRapidValue
This document discusses RapidValue Solutions' cloud services offerings. It summarizes their services for application migration, cloud strategy, infrastructure migration, managed cloud services, private/hybrid cloud architectures, AWS implementations, automation, and performance testing. RapidValue provides end-to-end services and solutions in mobility, cloud, IoT, AI, RPA and more. They work with top brands and have offices globally.
The migration of legacy applications and databases to the cloud is always a challenging activity. However, with the right strategy and meticulous execution, workload migration can be made seamless.
At CCS Technologies, we manage all technical, service, and commercial aspects of migrating your legacy systems to the cloud. Our team of experts offers guidance on suitable migration strategies for moving data and applications from on-premise to the cloud, or for moving from one cloud service provider to another. We take care of every aspect of migration and leave you with a hassle-free optimized setup on the cloud with zero downtime.
Know more: https://ccs-technologies.com/infra-cloud-services/#ics_cs
Webinar presented live on July 26, 2017
Cloud Management Platforms (CMPs) are integrated products that provide for the management of public, private and hybrid cloud environments. The rise of hybrid IT architectures increases the need for process harmonization and tools interoperability to address these evolving requirements through the use of a CMP.
This webinar will cover:
- A review of CMP capabilities
- How to operate and manage applications and data across hybrid cloud infrastructures
- Available CMPs on the market today
- Evaluation criteria for selecting a CMP to meet your needs
- Deployment considerations
The presentation draws from the CSCC's deliverable, Practical Guide to Cloud Management Platforms.
http://www.cloud-council.org/deliverables/practical-guide-to-cloud-management-platforms.htm
Download the presentation deck here:
http://www.cloud-council.org/webinars/practical-guide-to-cloud-management-platforms.htm
Cloud Whitepaper - Telco sp Cloud Market - ChallengesThe World Bank
This white paper discusses strategies for telcos and service providers to build successful cloud computing services. As traditional revenue streams decline, cloud services provide new opportunities. However, choosing the right cloud infrastructure is important. Proprietary solutions can lock providers in and be costly. Open-source cloud technologies offer lower costs, flexibility, and scalability. While open-source provides benefits, deployment can be complex requiring integration and testing of disparate components. The white paper examines how to successfully build an open-source cloud.
The Need for Cloud Migration Strategies:
1. Agility and Scalability
2. Cost Optimization
3. Enhanced Security and Compliance
4. Disaster Recovery and Business Continuity
Application Modernization With Cloud Native Approach_ An in-depth Guide.pdfbasilmph
Taking outdated applications and upgrading its platform infrastructure, internal
systems, and the way of using is known as application modernization. The
advantages of application modernization can be summarized as increasing the
speed with which new features are delivered, exposing the functionality of existing
applications to be consumed via API by other services, and re-platforming applications from on-premises to cloud-native application modernization.
Enterprises need to manage these resources being provisioned as well as define a consistent methodology for adopting the cloud. Management refers to the tasks and processes required to maintain business applications and the resources that support them.
Azure Governance, one of the aspects of Azure Management, has various concepts and services that are designed to enable management of various Azure resources. Understanding the different available tools for a variety of management scenarios becomes necessary.
Understanding The Cloud For Enterprise Businesses. Triaxil
Cloud is getting lots of attention these days. Cloud is a transformational platform that can support the opportunities of today’s digital business being shaped and driven by mobile, social, IoT (Internet of Things), Big Data and other forces. Cloud Computing not only is a powerful agent of change, but it also can accelerate transformation.
The benefits are big. “Cloud computing is a disruptive phenomenon, with the potential to make IT organizations more responsive than ever,” says research firm Gartner. “Cloud computing promises economic advantages, speed, agility, flexibility,infinite elasticity an dinnovation.” As a result, more and more enterprises are moving to the cloud. According to Gartner, 78 percent of enterprises are planning to increase their investment in cloud through 2017.
Understanding The Cloud For Enterprise Businesses, an eBook from Triaxil!Ezhilarasan Natarajan
Cloud is getting lots of attention these days. Cloud is a transformational platform that can support the opportunities of today’s digital business being shaped and driven by mobile, social, IoT (Internet of Things), Big Data and other forces. Cloud Computing not only is a powerful agent of change, but it also can accelerate transformation.
The benefits are big. “Cloud computing is a disruptive phenomenon, with the
potential to make IT organizations more responsive than ever,” says research firm Gartner. “Cloud computing promises economic advantages, speed, agility,
flexibility,infinite elasticity and innovation.” As a result, more and more enterprises are moving to the cloud. According to Gartner, 78 percent of enterprises are planning to increase their investment in cloud through 2017.
Interested further?
The document discusses the benefits of cloud computing across several industries and use cases. It outlines how cloud computing provides standardized, automated infrastructure that can quickly scale up or down on demand. This allows organizations to reduce IT costs, improve efficiency, and focus on their core business rather than infrastructure management. The cloud also enables faster development and deployment of applications and services.
The document discusses the business benefits of cloud computing for banking. It outlines several key benefits including the quick launch of new banking products and services to maintain competitive advantage, the ability to easily scale infrastructure up or down to cope with growth or changes, and increased collaboration and productivity for employees. Additional benefits mentioned are faster responses to regulatory changes, continuous access to the latest security features from cloud providers, and lower overall costs.
The on-demand provision of computer services, including servers, storage, databases, networking, software, and analytics, is known as cloud computing. Cloud-based storage enables distant file saving as opposed to local storage or proprietary hard disk storage. Due to its ability to provide cost savings, enhanced productivity, speed and efficiency, performance, and security, cloud computing is becoming more and more popular among individuals and enterprises.
Discover how cloud services empower businesses with scalable and secure infrastructure solutions, ensuring seamless growth and data protection.
Learn more: https://www.grapestechsolutions.com/blog/building-scalable-and-secure-cloud-infrastructure/
Go through the document to know how Sun Technologies delivers a full suite of cloud transformation offerings like migration, application development, cloud consulting, AI, and data analytics.
A cloud-native system is a software application that runs on private or public cloud, uses services architecture that enables massive scalability, and takes advantage of development pipelines. The document discusses the benefits of cloud-native systems compared to systems merely moved to cloud infrastructure, including enhanced scalability, redundancy, security, and cost optimization. It also notes that CompatibL Cloud is designed as a multi-cloud solution to provide customers flexibility in deployment options and technologies.
Webinar presentation March 3, 2016.
The CSCC deliverable, Practical Guide to Hybrid Cloud Computing, contains prescriptive guidance for the successful deployment of hybrid cloud computing. The whitepaper outlines the key considerations that customers must take into account as they adopt hybrid cloud computing and covers the strategic and tactical activities for decision makers implementing hybrid cloud solutions as well as technical considerations for deployment.
Download the deliverable: http://www.cloud-council.org/resource-hub
The document discusses cloud migration strategy and provides a framework for organizations to migrate their IT infrastructure and applications to the cloud. It begins with an introduction to cloud computing concepts. It then presents a cloud adoption model and discusses key considerations for cloud adoption strategies including business drivers, infrastructure, architecture, operations and governance. The framework provides a six step approach for cloud migration: 1) establishing a common understanding, 2) assessing current IT environment, 3) identifying competitive advantages, 4) understanding risks, 5) developing a migration plan, and 6) adopting a cloud model. The document also analyzes different cloud deployment and service models and provides tools to evaluate applications and risks for cloud migration.
Seamless Cloud Integration: Leveraging Application Modernization for Business...basilmph
Application modernization is the process of enhancing and updating legacy software to meet current digital demands. This includes upgrading software architecture, infusing high-value technologies like AI and cloud computing, and fostering innovation.
Matias Creimerman - Cloud migration and modernization effortMatias Creimerman
Matias Creimerman - Cloud migration and modernization effort
I spent a lot of time helping teams and companies migrate their important and core applications to the cloud.
It’s a hard process between company culture and technical teams.
The cloud apps are built using technologies and tools that weren’t mainstream three-five years ago.
This content is property of Matias Creimerman. Any misuse of this material will be punishable. Creative Commons License This work is licensed under aCreative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. About the author:
Matías Creimerman
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2. 2
Cloud-first Strategy – keeping the competitive edge
Gives FWD a competitive
advantage by simplifying
our technology estate as a
differentiator
7%
90%
App Rationalisation
Q4
2020
Q4
2022
Service uptime from 90% (2020F) to over 99% means everything we hold online can be held stable
and secure with AI-ops protection systems, orchestration and automation algorithms and scripts.
Q1 2023 Q4 2023
94
%
100%
Target to achieve
100% Cloud Adoption in 2023
4x Cloud Adoption
in 12 Months
4x Cloud Adoption
in 12 Months
4x Cloud Adoption
in 12 Months
69
%
Cloud Adoption
94
%
27
%
Q4 2020 Q4 2022
3.5x Cloud Adoption
in 2 years
13x App Rationalisation
in 2 years
Q1 2023 Q4 2023
62%
100%
Target to achieve
100% App Rationalisation in
2023
91
%
Key Highlights
Focus on Efficiency
• Provide better environment consistency, faster
deployment and standardation for operations
• Infrastructure as code to reduce time taken to
deploy servers, storage and networking
Scalability and Portability
• Benefit of Multi-Cloud Scaling services
• Certified Conformant by Cloud Native Computing
Foundation
• Easily leverage existing investment into cloud
native technology
Resilience
• Increase the quality of service through the “self-
healing” nature of the standard solutions
• 24 x 7 service availability
Innovation at Speed
• Accelerate AI, industry trends and private offers of
innovation services with cloud native
• Building transformational solutions faster and
reducing time to market
2022 Achievements
• The progress of all markets in 2022 are over 90%
for cloud adoption . Hong Kong, Japan and Thailand
reach 91.8%, 97.4% and 92.4% respectively
• Cambodia is our cloud-born market meaning 100%
cloud adoption
• Thailand One Modularity project on designing with
cloud natives covers at 4 pillars (Serverless,
Microservices, API Driven and Container
Orchestration)
Where we are in our cloud-first journey
FWD Group Cloud-first Strategy
3. 3
Cloud-first Strategy (From 2021 till now)
Cloud Adoption Ratio App Rationalisation Ratio
• Based on the number of applications
migrated to public cloud from the
total number of applications
• Achieving the target set in this metric
benefits FWD from the agility,
innovation, scalability and resilience
Cloud technology provides.
Accelerated Cloud adoption enables
rapid software development and
deployment that delivers speed to
market and best-in-class customer
experiences we are after
• Based on the number of applications
decommissioned from the total
number of applications
• Achieving the target set in this metric
gives FWD a competitive advantage
by simplifying our technology estate
as a differentiator. This simplification
helps to reduce costs and increase
efficiency which can be translated to
create even better proposition and
services for our customers
METRICS
DEFINITION
&
RATIONALE
2023
TARGET
CLOUD
MIGRATION
PROGRESS
Group,
Hong Kong &
Macau
(9 Feb 2021 kick-
off)
Thailand
(10 Feb 2021 kick-
off)
Malaysia
(4 Feb 2021 kick-
off)
Singapore
(10 Feb 2021 kick-
off)
• We achieved 94% cloud adoption rate and 90% app
rationalisation rate in 2022
• Cloud automation (Digital Cloud Platform) enabling all
apps to achieve faster agility and reduce human
intervention
• Cloud native maximises the performance, on-demand,
resilience and cost efficiencies
• Cloud Tech helps streamline our Group Finance and
HR departments in much faster regulatory reporting
and turbo-changing employee experience
• 100% cloud adoption (whatever is cloudable)
• 60%+ cloud native and cloud automation
Philippines
(18 Feb 2021 kick-
off)
• With 93.7% Cloud Adoption
Rate achieved in 2022, we
target to achieve 96.6% target
within 2023.
• By then, 428 application will be
running on public cloud.
• Till 2022 Q4, we have achieved
90% App Rationalisation across
markets.
• In 2023, we aim to complete
the target of 97.4% App
Rationalisation, i.e., all 190
apps will be retired
Japan
(25 Feb 2021 kick-
off)
Vietnam
(24 Feb 2021 kick-
off)
Mainland China
(3 Mar 2021 kick-
off)
How we start and track
FWD Group Cloud-first Strategy
4. 4
Future-ready enterprise architecture
The exec understands the need for significant technology investments on uplift/
transformation
Channel
touchpoints
Enable sales and services
through digital channels for
customers, agents and partners
Core services
enablement
Provides integration fabric of
modular services integration
and orchestration
Business applications (Cube / Omne / D2C / Chat System / Partnership App)
Direct
customers
Individual / Group
sales
Servicing Marketing Partners Branch
External Integrations
Partners
API
Open
API
Process APIs
System APIs
Touchpoints
Modular microservices
Integrations
Integration backbone connects
to other key services and data
Data and analytics
Leverage data to help drive the
business and enhance customer
experiences
Insurance operation
Deliver business operation with
efficiency and effectiveness
Process automation
Infrastructure and
technology
Modernize the infrastructure
and technology foundation
Cloud
First
Strategy
Delivers
the
stability
foundation
for
business
Event brokers Data mesh
Data platforms
Core systems
Life/Group
insurance
Workflow
orchestration
Distribution and
compensation
Reinsurance Billing & collection
Marketing &
campaign
Data Lake Data warehouses
AI and ML
Engines
ETL BI & Reports Data analytics
SOR &
Data domains
Integration
Cloud infrastructure
resilience and scalability
Full automation
increase agility
Innovation
Fully integrated with
cloud technology
Security
Increase server and data
security
Technology Platform
Cloud Infrastructure
(Finance / Health / HR / Customer ) CI/CD Automation
Performance and
Monitoring
Identity Access
Management
Events and Streaming
QA Centre of Excellence
Experience APIs
5. 5 FWD Group Cloud-first Strategy
FWD Multi-cloud Target
Multi-cloud Management
Microsoft Azure
6. 6 FWD Group Cloud-first Strategy
FWD Multi-cloud Target
Our multi-cloud strategy provides business agility, risk mitigation and improved cloud consumption cost
efficiency benefits for the Group
Cloud
consumption cost
efficiency
Competitive edge
Concentration risk
Limited price negotiation power
Loss of price advantage without
competition
More price negotiation power
Advantage brought by introduction of
competition
- assumes volume for multi cloud exists
Vendor lock-in mitigated
Distribute all resources across 2 or more
cloud platforms for production
Increased Vendor lock-in
Concentrated all resources in 1 cloud
platform for production
Single cloud Multiple Clouds
Limited to single cloud features
Prolonged solution design and
procurement process with additional
services needed
Greater cloud native features/services
Process streamlined with the multi-cloud
standard setup and outline agreement
establishment
Flexibility
Extended
Alternative or additional cloud service
offerings to fulfill specific business
requirements
Limited
Cloud service offerings limited to single
cloud platform
Single cloud service capability
Knowledge and experience limited to
single cloud platform
Extended skillset per individual
Accelerate innovation with alternative
cloud platforms
Productivity & Time-
to-market
FWD core data, security, collaboration and backend platform legacy modernisation migration on Azure; Cloud native
development on AWS (Digital Cloud Platform ); market specific customer facing apps and revenue generating apps
(Azure or AWS – Primary/Secondary)
7. 7 FWD Group Cloud-first Strategy
Form of FWD Cloud Centre of Excellence (CCoE)
Build a comprehensive, leading practice, Cloud Center of Excellence (CCoE) operating model
aligned with key stakeholder groups (Group and Markets) in order to accelerate Cloud
enablement and operation
Capabilities & Functions: What
Capabilities and Functions will the
CCoE deliver over time
Process & Tools: How is
work executed and what
tools are used to enable
collaboration,
communication and enhance
ways of working
Interfaces: How do CCoE groups interact with
each other and other stakeholder groups
Organization Structure:
How is the CCoE
structured and who is
accountable for doing
the work
Governance:
How does the CCoE
make, sponsor and
enforce the right
decisions
People: What new roles / skills
will be needed? What does the
operating model look like?
Performance
Metrics: How does
success look like
for CCoE
Governance
People
Capabilities &
Functions
Interfaces
Organization
Structure
Process &
Tools
1
2
3
4
5
7
Cloud CoE
Operating
Model
Performance
Metrics
6
Process &
Governance
Operating
Model & Talent
Rotation
Technology
Enabler
8. 8
Migration journey
Cloud Center of Excellence Office - Migration Program
FWD Group Cloud-first Strategy
Migration
Volume
REHOST
REMEDIATION RE-ENGINEER
RETIRED
On Demand Infrastructure Future Proofed Applications Future Ready Applications Q4
2023
Value
Levers
• Virtualisation & vendor lock-in avoidance
• Elasticity to scale up/down based on
demand
• 24x7 global availability with integrated
resilience
• Less time/effort spent on provisioning/planning, through increased
automation
• Significant improvements in risk management and operational
effectiveness
• Cloud services or Next generation SOA – services not only for
application integration but also for Client, Partner and Channel
integration
• Access to new markets
• Ability to provide services that can be consumed on a pay per use
basis
• Greater ability to experiment and respond to market shifts
• Increased aligned market responsiveness to user or partner
preferences
• Economies of scale by sharing compute
resources (hardware, licenses, etc.)
and reducing costs of systems
administration
• Increased pooling & prioritisation of
resources and their allocation
• Movement from fixed costs into
variable costs
• 10-20% increase in VNB through access to new channels enabled by
Cloud/Digital
• 15-25% improved speed to market through greater agility
• 25-30% FWD resource rotation from BAU to Innovative work
TARGET 3-5 Years extension of useful life of
applications
TARGET 30-55% Cost Reduction
Q4
2020
9. 9
FWD Cloud Centre of Excellence (CCoE)
Cloud Center of Excellence Office - Migration Factory
FWD Group Cloud-first Strategy
STRATEGIC CHANGE BUREAU
CMDB
High Level
Assessment
Application
Team
Appropriate
Benefits
Case
approved
High Level
Benefits
Case
Benefits case not
appropriate for
transformation
RATIONALISE
/ REPLACE
Cut
over
Infrastructu
re Removal
Detailed
Discover
y
Detailed
Design
REHOST
(Lift&Shift)
CCoE Migration Factory
TRANSFORMATION CONTROL
Cut
over
Infrastructu
re Removal
REMEDIATE /
REPLATFORM
Detailed
Discover
y
Detailed
Design
REMAIN /
RETAIN
Detailed
Discover
y
Detailed
Design Cut
over
Sprint
Planning
Scope
REVIEW
REMOVE /
RETIRE
Cut
over
Infrastructu
re Removal
Detailed
Discover
y
Detailed
Design
Detailed Discovery
Infrastructu
re Removal
RE-ENGINEER
/ REFACTOR
Cut
over
Business Process
Analysis
Shut
Down
Infra
Prov
PaaS to PaaS
P2P
Relocate
V2V
P2V
Infra
Prov
Remediate
Reload
Restore
Refresh
Re-platform
Re-architect
Recode
Remain
DC
Close
Strategic
DC
Relocated Tech Refresh
In Situ Infra Refresh
No Change ->
Stranded
Lift and Shift
Application Version
Application Instance
Rationalise
Application Decom
Active Removal
Sunset
Remov
e
Cloud
Application
Strategy
Cloud Application
Implementation
Infrastructu
re Removal
Infra
Team
Migration guardrails
FWD CCoE will assess and migrate workloads to target Cloud
following a defined roadmap (following 6R process) through:
• Move of non-core applications to SaaS in the cloud
• Rehosting of high-volume, scalable applications on IaaS
platforms
• Build of a Azure Group data lake to take advantage of data
analytics, artificial intelligence, and machine learning
• Replatform of applications to capitalize on cloud-native
software solutions and tools
• Decouple legacy applications (LifeAsia, Group, Core PAS
AS400 based) that can’t move to cloud to improve agility and
reduce data processing footprint.
10. 10
Building a tech-savvy team
FWD Technology Academy – Learning Journey
Snapshot
Build a tech-savvy leadership team through comprehensive collection of transformative learning
programmes
31
32
44
59
76
109
0 20 40 60 80 100 120
Azure Security Engineer Associate
Azure Solutions Architect Expert
Azure Administrator Associate
AWS Cloud Practitioner
AWS Solution Architect Associate
Azure Fundamentals
Top 6 Cloud Certifications
536
Certificates
AWS,…
Microsoft,
334
MongoD…
Cloud certificates
awarded
1,000
Unique
Staffs
Trained
(1,742
training
courses
conducted)
Group Office &
Shared Service
800
Philippines
65
Indonesia
49
Cambodia
13
Singapore
44
Thailand
183
Hong Kong
331
Vietnam
55
Japa
n…
Malaysia
10
No. of courses conducted
30
7
159
137
24
32
25
113
377
20
23
63
21
34
14
22
0% 20% 40% 60% 80% 100%
Vietnam
Malaysia
Japan
Hong Kong
Indonesia
Philippines
Singapore
Thailand
Group Office/Shared…
Number of Unique Tech Staffs
Trained
Trained Not yet trained 87% Tech Staff
Trained across
10 BUs
100
%
84%
64%
48%
53%
69%
100
%
23%
60%
FWD Group Cloud-first Strategy
11. 11 FWD Group Cloud-first Strategy
Our cloud-first journey continues …
2023/24 Priorities: Cloud Native and Automation
1. Organization and
Governance: Enable business
and IT to successfully
leverage public cloud
services to meet business
goals
2. Infrastructure and
Operations: Enable to
access, consume and
manage public cloud services
efficiently and in a
controllable manner
3. Software Engineering,
Application Architecture and
Data Governance: Entail
updating the software
delivery life cycle to include
agile methodologies and
tooling, adopting new
architectural patterns,
embracing management
styles such as DevOps, and
adding robust data
governance and
management
4. Security, Risk and Identity:
Stage 0
Stage 1
Stage 2
Stage 3
Ad Hoc Cloud
Opportunistic and
Planned Cloud
Trusted and
Repeatable Cloud
Automated and
Intelligent Cloud
We are now in Stage 2
12. 12
Our cloud-first journey continues …
Cloud Native and Cloud Automation
FWD Group Cloud-first Strategy
Ensure adoption of cloud native/automation and modernization
Cloud Native
To build and deploy applications that maximize the advantage of the
cloud computing delivery model by enabling the 4 native patterns:
• Service Mesh patterns – Observability/Monitoring and SRE
• PaaS patterns – Utilize Platform as a Service, reduce server ops
work
• Container based patterns – Cloud managed container clusters
• DevSecOps process – Security on CI/CD process
Cloud Automation Terraform – Infrastructure as Code (IaC) Automation
• Operate all cloud elements
• Checker and Marker
• Upskilling the platform users by introducing self-service.
Ansible On Cloud – Configuration Management (CI) Automation
• Secured the Cloud Configuration Asset Automation
• Eliminate configuration drift, repetitive manual tasks and human
errors
Editor's Notes
Refactor
Rebuild and transform the application to be cloud native to take advantage of cloud functions (e.g. elasticity)
Retire
Remove the application and archive required data (i.e. application decommission)
Retain
Leave the application where currently hosted and refresh as part of normal technology upgrade cycles
Rehost
Move (“lift and shift”) application to the target platform using traditional migration methodologies (e.g. P2V, V2V)
Replace or Rationalise
Switch to a new product or Consolidate application functionality and data to an alternative, existing application
Replatform
Modify or enhance the application to make it target platform compliant (e.g. Database version upgrade)
Highlights 1) 309 certificates, over-achieved 2022 target at 103% 2) Average 76% Tech Staff Trained across 10 BUs