Chubb Asia Pacific Pte. Ltd - Insurer Innovation Award 2022

1. Narrowing the
protection gap in
Asia
A submission for The Digital
Insurer Award, Asia Pacific

2. 2
Insurance penetration rates in Southeast Asia countries
0
5
10
15
20
25
30
35
Total Written Premiums (Billion), 2020
Singapore Thailand Indonesia Malaysia Vietnam Philippines
Insurance
penetration
Source: BCG analysis, AXCO, Global Data
5.9% 5.4% 1.6% 3.6% 2.6% 1.7%
$32.1b
$26.5b
$17.7b
$7.8b
$16.1b
$5.9b
Chubb’s
partnerships in
Asia have provided
access to an
addressable market
that exceeds 200
million consumers.

3. Our partnership with Grab provides innovative in-app
insurance solutions across Southeast Asia to
millions of passengers, drivers and merchants
using the power of Grab’s ecosystem and Chubb’s
insurance expertise.
Products
• Ride Cover
• Group personal accident for drivers and passengers
• Mobile handset protection
• Auto excess
• Hospital cash
• Gadget leasing
• Travel Cover
Technology
• Secure API integration
for full lifecycle from
quotation, payment,
policy issuance, self
service and claims
• Integrations with Grab
payments: GrabPay,
Driver Wallet, Grab
Subscriptions
• API Connectivity
between Chubb and
Zhong An platform.
Partner 1 -

4. 4
Ride Cover Opt-in
One-time opt-in and
covered for all trips
Pick-up Delay
Grab ride voucher to be
issued due to delayed
pick-up
Customer books
a Grab ride
1
2 3
Delay voucher issued
Customers receive a Grab ride voucher
after the ride completes
4
Trip continues...
P O W E R E D B Y
C H U B B S T U D I O A P I
- Ride Cover (embedded & in-path user experience)

5. - Group personal accident (claims user
experience)
API integrated
claims experience
Simplified
language to adapt
to drivers
Auto detection of
policy based on
actual claims
experience
Real-time claim
status
P O W E R E D B Y
C H U B B S T U D I O A P I

6. - a claims case of Ride Cover passenger in Vietnam
A Grab Bike passenger died
in a road traffic accident on
17 January 2021.
Total claim paid: 616m Dong
(Ride Cover provides an additional
500m Dong on top of the payout of
116m Dong from Grab’s group
policy).

7. GCash is a leading e-wallet in Philippines, building a cashless ecosystem
with over 20 m users and more than 63, 000 partner merchants.
GInsure Bill Protect Group Personal Accident covers up to 36 months of the
bills paid through GCash payment platform
Partner 2 -

8. Protected against the risks of accident and illness while using the
Kredit Pintar’s mobile application to apply for a loan. The product is
designed to protect them from the financial burden of an outstanding
loan in the event of an unfortunate incident or illness.
Apply for
a loan
8
Partner 3 -

9. About Chubb
One of the world’s largest international insurers in Asia (life and general insurance)
Operations in 54
countries and territories
Over 30,000
employees worldwide
150distribution
partners worldwide
Operations in 14
countries and territories
$1.42B claims
annual total amount
1.78M claims
annual volume handled
Multi-Channel Distribution Our aspiration #1 digital partner for embedded insurance
Global
Asia Pacific

10. Chubb Studio® is our Global Digital Platform providing
embedded insurance solutions for our partners to connect to
our products and services digitally.
Integrate what we do into what you do with the following
Digital services:
• Scalable, flexible coverages and products for embedded
insurance distribution. Cloud Azure Microsoft 99.95% uptime
• We’ve built all the technology you need to get you up and running
quickly and securely – APIs, Widgets, Microsites
• +10 million quotes per day
• Online Self-service for policyholders inc. instant claims
decisioning and claim payouts via My Account
• Campaign optimization programs for revenue maximization and
user experience improvements
Chubb Studio – unlocking the door to narrow protection
gaps
API &
Microservices
Partner
Performance
Dashboard
Microsites,
Widgets &
Plugins
Online
Payments &
Subscriptions
Online
Claim & Auto
Processing
Marketing
Automation
Services

11. Your
Health
Your
Dependent
s
Your
Partner
Your
Stuff
Your
Devices
Your
Home
Your
Documents
Your
Contents
Your
Belongings
Your
Valuables
Your
Purchases
Your
Money
Your
Card
Your
E-Wallet
Your
Work
Your
Equipment
Your
Income
Your
People
Your
Customers
Your
Business
Your
Experience
s
Your
Trip
Your
Hobbies
Your
Destination
Your
Baggage
Your
Safety
Others
Their
Work
Their
Stuff
Their
Experience
s
Your
Identity
Your Data
Your
Suppliers
Your
Pets
Your
Parents
New
Product
Your
Life
Embedded insurance starts with customer journeys
Endless possibilities for Consumers, Start-ups and SMEs

12. Think big, start small, learn fast and scale
up
Focus on solving customer pain points for design of insurance protection experiences
Results
 Over 100 Chubb Studio
integrations for partners, of which
over half are in Asia.
 More than 150 million Grab rides
and/or policies sold digitally
through partnerships in 2021 in
Asia.
 Over 1.9 million online claims
paid.