This document discusses frequently asked questions (FAQ) about contract training programs at community colleges. It covers questions in several categories, including job duties and staffing, marketing and sales, customers, vendors and products, instructors, pricing, competition, performance goals, and resources. The objectives of the session were to help those new to contract training and discuss challenges facing such programs. Attendees then broke into small groups to identify the top internal and external challenges and share best practices to overcome them.

1. C O N T R A C T T R A I N I N G “What’s in your briefcase?” Contract Training TACE 2009 Sylvia Wise, Brookhaven College, DCCCD Konley Kelley, Richland College, DCCCD FAQ Community College

5. I have questions about my job duties and the staff?

7. I have questions about processes and procedures?

9. I have questions about our marketing tools and resources…

11. I have questions about how to sell and network with customers…

13. I have questions about our customers…

15. I have questions about vendors and the products/services we offer…

17. I have questions about instructors and trainers…

19. I have questions about pricing what we offer…

21. I have questions about the competition?

23. I have questions about how my job performance is measured?

25. I have questions about grants…

27. I have questions about resources and job aids…