SlideShare a Scribd company logo
MATTHEW SCHARPNICK Chief Strategy Officer
JOHN HANAWALT Senior Visual Designer
elefint | elefintdesigns.com
Finding the right
studio for you
• 

Small can be good and bad

• 

Not all design is the same

• 

Work is more important
than RFP responses

elefint | elefintdesigns.com
Being a good client
Is just as important as
choosing the right studio

elefint | elefintdesigns.com
Being a good client
• 

Involve the right people

• 

Get clarity and consensus

• 

Have a single point of contact

• 

Respect their expertise

elefint | elefintdesigns.com
Being a good client
• 

Frame feedback in terms of strategic
goals rather than likes or dislikes

• 

Don’t be afraid to ask questions

• 

Be responsive/don’t vanish

elefint | elefintdesigns.com
STRATEGY

elefint | elefintdesigns.com
Your brand
Is the collection of
feelings and ideas
your audiences have
about you

elefint | elefintdesigns.com
Your brand
Aligns narratives
and expectations

elefint | elefintdesigns.com
Your brand
Opens doors

elefint | elefintdesigns.com
Your audiences and
your goals for them
• 

Looking for overlap

• 

Personas

elefint | elefintdesigns.com
UX + INTERACTION
DESIGN

elefint | elefintdesigns.com
Translating strategy
into design
•  What is a wireframe?
•  How to evaluate it

elefint | elefintdesigns.com
Think of the user
• 

Create an easy and
intuitive experience
for your clients and
customers

elefint | elefintdesigns.com
Things must be easy
• 

Especially in the
digital world

• 

People scan rather
than read

• 

This goes double
for websites
elefint | elefintdesigns.com
Content strategy
• 

What information is
relevant to whom?

• 

When?

• 

How do we make
it easy to find?

elefint | elefintdesigns.com
VISUAL DESIGN

elefint | elefintdesigns.com
Design is…
• 

A tool for conveying
information, inspiring
action, and achieving
strategic goals

• 

Not decoration

elefint | elefintdesigns.com
Design is…
• 

A representation
of your brand

• 

Tied to strategy

• 

An iterative process

elefint | elefintdesigns.com
From wireframes to…
• 

Mood boards

• 

Element collages
and style tiles

• 

Comps

elefint | elefintdesigns.com
Evaluating design
• 

How does it work, not just how does it look

• 

Prescriptive feedback is limiting

• 

Make design changes during the
design phase of the project

elefint | elefintdesigns.com
INFORMATION DESIGN

elefint | elefintdesigns.com
Understanding source data

elefint | elefintdesigns.com
Data is not
information
• 

Information is
not wisdom

• 

Charts do not
equal truth

elefint | elefintdesigns.com
Practical point:
data density

elefint | elefintdesigns.com
DEVELOPMENT

elefint | elefintdesigns.com
Bringing it all to life
• 

Is everything working?

• 

Understand how your site works

• 

Changes to strategy or design
can be costly at this point

elefint | elefintdesigns.com
Content Management
• 

What is a CMS?

• 

Who is responsible
for what?

• 

Content management
is content strategy

elefint | elefintdesigns.com
MOVING FORWARD

elefint | elefintdesigns.com
Keeping it going
• 

Don’t ruin great strategic design
as you go forward—have a plan

• 

Good content is better than
more content

elefint | elefintdesigns.com
Maintenance
• 

What can and cannot
be done in-house

• 

Don’t break the site

elefint | elefintdesigns.com
elefint | elefintdesigns.com
THANK YOU.
QUESTIONS?
MATTHEW matthew@elefintdesigns.com
JOHN HANAWALT john@elefintdesigns.com

KEEP UP WITH ELEFINT

elefint | elefintdesigns.com

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