Sapna Notwani is seeking a position that allows her to increase her skills and benefit the organization. She has 9 years of experience in project management, resource management, billing activities, and customer support. Her most recent role was in project management at Infosys working on deals and projects for clients like Belgacom and Capital One. She has strong communication, client interaction, and data management skills.

1. Sapna Notwani
Permanent Address:
629/5, Azad Colony Lane 2
Near Pachpir Chowk,
Kalewadi Pune -17
Cell: - +91-9960289117
Personnel Email id: - snotwani@gmail.com
Date of Birth: -6th
April, 1983
Nationality: - Indian
Languages Known: -English, Hindi, Marathi, Sindhi.
Total work Experience: - 9 years
Marital status: Married
OBJECTIVES:-
To be a part of successful & progressive organization which will give me opportunity to
increase perfections in my present skills & develop new skills that will benefit the organization.
STRONG POINTS:-
• A positive attitude, ability to accept new challenges and thereby prove my achieved skills.
• Good team working /Leading ability & capable of changing myself in accordance with the
work process requirements.
• Continuous and quick learner for the achievement of the defined targets & trying hard to
achieve the additional stipules.
• Good Communication Skills.
• Confidence.
• Good Counseling Skills.
• Sense of Humor.
• Preparing PowerPoint presentations.
• Good observational Skills.
• Data Management.
• Effective client interactions.
• Timely follow up to ensure adherence to defined timelines
• Closure of project audits
PROFESSIONAL EXPERIENCE: -
Infosys ltd, Pune – Feb 2007 – Till date
1. Designation: Project Management (PMO)
From -May 2014 till date
Project/Process:-Belgacom (Belgium Telecommunication, Belgium Brussels)
Responsibilities:
 Working on deals, analyzing on margins to derive the profitability of the projects
 Worked on Order Management System (OMS)
 Resource Management
 Project Revenue Estimation and Forecast (Project Budgeting System & Best Estimates)
 Client Invoicing
 Integrated Project Management (IPM+)
 DART activity Management (timesheets)
 Generation of Milestone and Metric Reports
 Monthly Reports Management
 Delivery Dashboard
 SharePoint Report Management
 Subcon Hiring and confirmations (e procurement) purchase request creation
 Monthly Reports Management
 Handling event management and client visits for the project
 Billing Activities
 Revenue and Risk tracking
 Account receivable tracking for over all account

2.  Data Management
2. Designation: Project Management (PMO)
From - Feb 2010 till May 2014 (4 years)
Process: Capital One (Banking and Credit Cards, United States)
Responsibilities:
 Allocation and De allocation of Resources
 Handling On & Off boarding process as per the checklist to ensure all are completed and
documented to create user id
 Billing Activities
 Monthly Reports
 Bench reports
 Timesheet reports
 Monthly SLA Reports (PPT)
 Revenue at Risk Report (Pivot Table)
 Raising confirmations (ALCON)
 Project budgeting (PBS)
3. Designation: SME: - Order Management
From Feb 2007 till Feb 2010 (3 yrs.)
Process/Project: British Telecommunications
Responsibilities:
 Providing L1/L2 Support on Siebel 7.2 version
 Handling all the technical queries of the Domain.
 Managing the Order Sent by the Customers.
 Providing support to progress the faults requested on Remedy.
 Raising faults and resolving them till its resolution with regular follow up on outbound calls to
different teams across UK.
IBM Daksh (Dec 2005 till Jan, 2007) (1 yr.)
1. Designation: Customer Support Executive
From - Dec 2005 till Jan, 2007 (1yr)
Project/Process Airtel Prepaid/Postpaid
Responsibilities:
Handling customer calls (queries and complaints)
 ACADEMIC QUALIFICATIONS:-
 S.S.C. – 2000, Jai Hind High School (Pune)
 H.S.C. – 2002,Jai Hind Junior College (Pune)
 B.Com – 2005, Pune University
 CERTIFICATIONS:
 Completed training for T100 covering Global Telecommunication Fundamentals
 Application Programs: MS Office (Excel, Word, Power Point, Outlook
 Publishing-Basics of Publishing Industry
 Hospitality-Basics of Hospitality Industry
 SKILL SETS:-
 Good at PowerPoint presentations.
 Hands on experience in MS.Excel and PPT for various reporting purposes
 Good at Billing Activities and Monthly Reports
 Providing support to progress the faults requested on Remedy
 Good knowledge of resource management and resource allocation.
DECLARATION:-

3. I hereby declare that the above provided information is true to the best of my knowledge.
Date: - Signature-
Place:-Pune (Maharashtra-India) Sapna Notwani