This document outlines a training plan for implementing a new quality management system that is compliant with ISO 9001:2015 standards. It identifies the various training needs based on personnel roles and responsibilities. A training matrix identifies 8 specific training sessions that will be provided, including topics like ISO 9001:2015 awareness, risk-based thinking, internal auditor training, and procedure training. For each training session, it specifies the learning objectives, target employees, duration, and number of participants. The training plan aims to prepare all personnel for their roles in successfully implementing the new quality management system.

1. Senthil Kumaran
Lead Consultant
System Conversion –
Training Needs

2. Content
 Training Consideration
 Training Subjects
 Training Matrix
 Training Summary
 Training Details
 Q & A

3. Training Consideration
 Training needs for QMS 2015 implementation considers the following
 Human factor
 Current knowledge on management systems
 Current knowledge & understanding of existing procedures / processes
 Contribution expected for the benefit of organization / management system
 Position of personnel – Responsible for decision making or executing the
decision
 Scope of work in the conversion project – Working team / Internal auditor / top
management
 System factor
 Current management system implementation status
 Gap between existing QMS documents and QMS 2015 requirements
 Business factor
 Organisational requirements

4. Training Consideration
 Quality related activities including customer site
 Manufacturing / Installation & Testing / Purchasing / Servicing / Sales / Projects
 Position of personnel
 Personnel responsible for decision making
 Personnel responsible for executing
 Expected Contribution
 Top Management
 QMS Working Committee
 QMS Responsibility Holders
 Others

5. Training Subjects
 Provide briefing to top management on the QMS 2015 requirements
 Introduce the awareness about the ISO 9001 : 2015 system requirements
 Train the methodology for the development and implementation of the systems.
 Risk based thinking
 Internal auditor training
 Procedures / Work Instructions training
 Handling external auditors

6. Training Matrix
Training Name Top
Management
Working team Internal
Auditors
Other
Employees
Project requirement briefing Applicable Applicable
Top management briefing
Applicable
ISO 9001:2015 awareness training
Applicable Applicable
System development and implementation
workshop Applicable
Risk based thinking Applicable Applicable Applicable
Internal auditor training Applicable
Handling external auditors Applicable
Procedure training Applicable

7. Training Summary
Training Name Target Employees Duration Total Pax
Project requirement briefing Working team 1 Hr 12 Max
Top management briefing Top Management 4 Hrs 6 Max
ISO 9001:2015 awareness
training
Working team 8 Hrs 12 Max
System development and
implementation workshop
Working team 8 Hrs 12 Max
Risk based thinking Working team 8 Hrs 12 Max
Internal auditor training Working team 16 Hrs 12 Max
Handling external auditors Working team 2 Hrs 12 Max
Procedure training All relevant personnel 4 Hrs 12 Max

8. Project Requirement Briefing
Learning Objectives Understand project requirement and strategies to
execute project effectively within the budgeted man
hours & cost to meet the target timeline.
Target Employees Working team and other nominees
Duration 1 hr
Total Pax 12 Max
Training methodology Class room facilitation

9. Top Management Briefing
Learning Objectives 1. Visualise overview of management systems
2. Write organisational Strategic Direction
3. Recognise organisational context / Interested
Parties needs & expectations
4. Scope management system
5. Apply Top Management Commitments
6. Demonstrate Risk Based Thinking
7. Design Business Risk Management.
Target Employees Top Management and other nominees
Duration 4 hrs
Total Pax 12 max
Training methodology Class room facilitation

10. ISO 9001:2015 Awareness Training
Learning Objectives 1. Visualise overview of management systems
2. Recognise organisational context / Interested Parties
needs & expectations
3. Illustrate Risk Based Thinking
4. Interpret Key Terminologies and Requirements of the
standard
5. Apply strategy for process improvement.
Target Employees Working Team and other nominees
Duration 8 hrs
Total Pax 12 Max
Training methodology Class room facilitation with practical exercises / case
studies

11. Development & Implementation Workshop
Learning Objectives 1. Understand and Interpret the Key Terminologies and
Requirements of QMS 2015
2. Apply project management effectively
3. Analyse gap between existing and system requirement
4. Apply management system in department
5. Evaluate the effectiveness of implementation
6. Analyse objectives and KPIs
7. Solve discrepancies & modify management system
8. Support organisation in certification audit.
Target Employees Working Team and other nominees
Duration 8 hrs
Total Pax 12 Max
Training methodology Class room facilitation with practical exercises / case
studies

12. Risk Based Thinking
Learning Objectives 1. Understand various risks in organisation
2. Identify & evaluate internal & external issues
3. Understand needs & expectations of interested
parties
4. Risk assessment methodologies, tools & techniques
5. Identify, implement & monitor mitigation measures
Target Employees Working Team and other nominees
Duration 8 hrs
Total Pax 12 Max
Training methodology Class room facilitation with practical exercises / case
studies

13. Internal Auditor Training
Learning Objectives 1. Understand and Interpret the Key Terminologies and
Requirements of QMS 2015 - Refresher
2. Management system Audit – Audit Types and
Requirements
3. Responsibilities of auditors and auditee
4. Audit Skills & Auditing Techniques
5. Audit planning, Preparation and Audit execution
6. Objective Audit Reporting and follow up for closure
Target Employees Working Team and other nominees
Duration 16 hrs
Total Pax 12 Max
Training methodology Class room facilitation with practical exercises / case
studies / role play

14. Handling External Auditor
Learning Objectives 1. Understand certification process - Refresher
2. Understand external auditors
3. Apply skills & techniques in handling external
auditors
4. Solve discrepancies & issues during external audit
Target Employees Working Team and other nominees
Duration 2 hrs
Total Pax 12 Max
Training methodology Class room facilitation

15. Procedure Training
Learning Objectives 1. Demonstrate process requirements
2. Recognise their roles & responsibilities
3. Relate procedures to day to day work activities
4. Solve discrepancies & issues in implementation
5. State feedback and complaint systems / procedure
Target Employees All relevant working employees
Duration 4 hrs depends on the procedures
Total Pax 12 Max per batch
Training methodology Class room facilitation and practical

16. Next – Want to implement System
Conversion
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