Sustainable Urbanism

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New England Chapter of the Congress for the New Urbanism

Groups make decisions to change direction and individuals alter their behavior. The document discusses various public involvement methods like workshops, study circles, and town halls that can be used at different stages of the decision making process. It also discusses the complexity of decisions based on factors like whether the decision is routine or controversial, technical or values-based. The most appropriate level of public involvement depends on these complexities and whether the goal is to inform, generate ideas, or develop collaborative action.

Groups make decisions that lead in a new direction.

Individuals change behavior.

workshop

study circle
future search
public hearing citizen survey
website appreciative inquiry
newsletter hotline
charrette
asset mapping
deliberative dialogue town hall

open house radio spot
online social networking
world café
press release

email newsletter
open space technology

asset mapping focus group
stakeholder interview

Arnstein’s Ladder of Citizen Participation

Understand the Complexity of the Decision . . .

more complex
less complex

Type of Decision

Routine Controversial
Technical Decision Values-Based Decision
Known, accepted values Values in conflict

Stakeholder Characteristics
Known, easy to identify Unkown, hard to identify
Small number Large number
Homogenous Diverse
Equal power and resources Unbalanced power and resources
Important stakeholders have Important stakeholders outside
power power structure

Decision Phase / Implementation
Issues
Decision already made Decision needs to be made
Single entity can Implementation requires
implement multi-party collaboration
Implementation Stage Goal Setting, Idea Generation,
Selection of Alternatives
People generally agree Legitimacy of sponsor action is
the sponsor has the right in question.
to act.
Sponsor has legal Sponsor needs others to take
authority to make legal action.
decision.

Understand the Complexity of the Decision . . .

more complex
less complex

. . . to Choose the Right Type of Public Involvement

Uni-Directional Communication
public hearing?

newsletter recorded
hotline

radio spot

website
press release

Purpose: Inform, Educate Feedback Loops: Minimal or None

Bi-Directional Communication
stakeholder interview focus group

workshop
charrette?
citizen survey

live hotline

public hearing?
open house

Purpose: Generate Ideas, Solicit Feedback Feedback Loops: Some

Multi-Directional Communication

charrette? deliberative
dialogue

world café

social
networking
future search

asset mapping
open space
technology

Purpose: Develop Collaborative Action Feedback Loops: Many

NiceMeeting is an application that allows meeting attendees to use their mobile devices as personal conference screens, polls, and communication tools to increase engagement. It takes audience involvement and knowledge sharing to new levels. Attendees can see presentations, take notes, ask questions, and network using their own devices. Meeting planners benefit from enhanced audience attention and participation, which can attract more sponsors and boost satisfaction at a lower cost than printed materials.

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Brc Plain Advocating Elected Officials6 2011 Handout

Board Resource Center - BRC

This document describes the development of advocacy tools to increase civic engagement for people with intellectual disabilities and low literacy. It outlines a 3-step method: 1) identifying end-users and consultants, 2) developing multimedia and sequenced learning tools, and 3) verifying the tools through community testing. The outcome was easy-to-use advocacy tools, including a workbook, video, and interactive website to help people identify elected officials, send communications, and meet with them. The goal is to give more people a voice in the political process and avoid human rights abuses.

Normandy New Guitar Project

OregonHarvey

De Liddo - ODET 2010: Online Deliberation Emerging Tools Workshop

Anna De Liddo

Glx kick off_presentation

Metropolitan Area Planning Council

This document outlines the community visioning process for a possible extension of the Green Line to Mystic Valley Parkway. The objectives are to identify community issues, understand impacts of a potential station, and develop land use recommendations. The process involves public meetings to gather input on topics like transportation, land use, and a community vision. It will culminate in a draft report and recommendations to inform MassDOT's decision on extending the Green Line.

GEN-database presentation

Ernesto Sun

The GEN-db project aims to create a multilingual, open-access web database and social platform for projects focused on sustainability and transition to resilience. It will allow users to visualize profiles, share multimedia content, communicate and find information on topics like eco-tourism and volunteering. The GEN-IS department will maintain GEN-db, working transparently with distributed teams using tools like Gentool. An alpha release is planned for June 2012, with the goal of improving the platform based on user feedback. Partnerships will be important for long-term maintenance, while respecting social values. Total annual costs are estimated at 230,000 Euros to support professional staff and infrastructure needs.

Social Springboard: Understanding the Elements of Digital Social

Thomas Vander Wal

The document discusses the elements of digital social interactions and relationships. It explores topics like understanding human communication through digital tools, the core elements of social software including identity, relationships, reputation, sharing, collaboration and more. It also examines different types of social groups, spheres of sociality ranging from personal to collective, and different perspectives including personal, collective, collaborative, newbie and more.

The document discusses different methods that groups and individuals use to make decisions and change behavior. It also analyzes factors to consider when choosing a public involvement approach for a decision, including the complexity of the issue, the stakeholders involved, and the goal of the engagement. More complex decisions with diverse stakeholders require more collaborative, multi-directional approaches that generate feedback, while simpler issues can use more unilateral communication methods.

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New England Chapter of the Congress for the New Urbanism

using tools to engage the public | Ken Snyder

OpenPlans

The document discusses tools and methods for engaging the public in innovative decision-making to support sustainable communities. It describes challenges such as some members of the public being unaware, busy, blocked, excluded, apathetic, doubtful or opposed. Solutions include sharing information and being transparent, using multiple communication channels, asset mapping, understanding tradeoffs, brainstorming solutions, and celebrating successes. The PlaceMatters Decision Lab provides cost-effective and politically viable solutions grounded in democracy and sustainability principles using tools like surveys, mapping, scenario analysis and civic engagement activities to gather public input.

Moving Beyond the Town Hall: Key Strategies for Successful Public Engagement,...

Texas Alliance of Groundwater Districts

This document discusses strategies for successful public engagement beyond traditional town hall meetings. It emphasizes viewing the public as citizens rather than customers and involving them in decision making processes. The presentation covers changing views on engagement, core principles like inclusion and transparency, a spectrum of engagement activities from informing to empowering citizens, and steps to design effective engagement processes. It stresses the importance of planning, addressing distrust, and being prepared to incorporate public input into decisions.

Jo Ellins: Priority setting is everyone’s business

Nuffield Trust

- The document discusses different levels of involvement from information to consultation to participation. More complex decisions that require trade-offs may be better suited to participation methods like citizens' juries. - Factors that can enhance involvement include clear communication, selecting appropriate methods, building trust and relationships, and providing feedback on how views influenced decisions. - While the public wants their needs met, they prefer participating at a system level rather than decisions affecting individual patients.

Wizard Of Web2

Beth Kanter

This document discusses social networking strategies for non-profits. It emphasizes the importance of having an online presence through social networks like Facebook and Twitter to cultivate donors, spread awareness of causes, and engage the next generation. However, it notes that simply having accounts on these sites is not enough - non-profits must develop a clear strategy, identify their target audiences, monitor engagement metrics, and experiment with content to effectively utilize social media.

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The document discusses moving from a traditional market research approach of asking questions to one of listening to consumers. It advocates leveraging online conversations on blogs, forums and social media to passively and actively listen. Methods like netnography, predictive markets, search trends and website traffic can provide insights. A new approach called "brandDelphi" engages consumers in online discussions to better understand ideas and opinions. The goal is developing a research model focused on listening, conversations and building relationships.

Slides

Beth Kanter

This document discusses communicating in the age of new media and social networks. It begins by explaining the differences between Web 1.0 which was about consuming information, and Web 2.0 which enables connecting, collaborating, and sharing. It then discusses how social networks work by connecting people through shared interests and friends of friends. The document also provides advice on developing a social media strategy including identifying target audiences, choosing appropriate networks and channels, establishing workflows, and experimenting to improve outreach and measurement over time.

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This document outlines four strategies for developing a unified digital experience. It recommends (1) really knowing your audience through personas and visit scenarios, (2) executing content strategically as a publisher, (3) supporting all platforms and connecting experiences across visits, and (4) executing only cross-channel campaigns. The key is measuring everything and testing continuously to refine efforts into a cohesive customer experience across channels.

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Event: Government 2.0 Conference-cum-Exhibition Organizer: Hong Kong Information Technology Federation (HKITF) Date: June 25, 2010 Time: 2:00 pm – 6:00 pm (TBC) Venue: 4/F Exhibition Centre, HKPC Building, Kowloon Tong Objective: With enthusiasm to promote e-Government service amongst the Government officials, general public and IT industry practitioners, Government 2.0 Conference with the support of Office of the Government Chief Information officer (OGCIO) was held on June 25, 2010 to explore the strategic directions of e-Government service in Hong Kong, investigate the possibility and challenges of using Web 2.0 tools for e-Government service. Event Agenda: http://www.tinyurl.com/gov20-agenda

Making Great Places

R-Squared – The Risk & Reward Conference

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Bruce Wells is the Managing Director and President of Vision Critical Asia based in Hong Kong. He has over 20 years of experience in market research, technical marketing, consumer insights, telecom, technology, and innovation. Vision Critical builds online platforms that facilitate two-way communication between companies and consumers. Their proprietary community panels allow companies to conduct both quantitative and qualitative research through ongoing engagement with large panels of stakeholders. Community panels provide a more cost-effective and long-term alternative to traditional market research methods and one-time focus groups.

Meyer Memorial Trust

Beth Kanter

Nonprofits are increasingly using social networks to engage with stakeholders. Key aspects of using social networks for nonprofits include: 1. Developing an online presence and profile on relevant social networks where the target audience engages. 2. Implementing a social media strategy that identifies goals, key metrics to measure, and the channels and content used to engage audiences. 3. Starting with low-risk experiments to test approaches, gather feedback, and iteratively refine strategies over time based on measured successes and challenges.

Daren Brabham Stakeholder Engagement Conference 2010

University of North Carolina at Chapel Hill

Crowd sourcing

Pavan kumar

Crowdsourcing involves leveraging a group of individuals to complete tasks or solve problems. It allows organizations to access talent and resources outside their walls. The crowd is made up of a variety of individuals who voluntarily perform work with little expected compensation. Crowdsourcing provides benefits like reduced costs, increased innovation, and engagement of human stakeholders. Successful crowdsourcing requires understanding who comprises the crowd, why they participate, and how tasks or contributions will be completed.

Activity-Based Serendipitous Recommendations with the Magitti Mobile Leisure ...

bo begole

This paper presents a context-aware mobile recommender system, codenamed Magitti. Magitti is unique in that it infers user activity from context and patterns of user behavior and, without its user having to issue a query, automatically generates recommendations for content matching. Extensive field studies of leisure time practices in an urban setting (Tokyo) motivated the idea, shaped the details of its design and provided data describing typical behavior patterns. The paper describes the fieldwork, user interface, system components and functionality, and an evaluation of the Magitti prototype.

Presentation - evolution of listening

Susan Abbott

Using the IAB measuremen

imagination digital

The document summarizes Katie Streten's presentation on using social media to promote Creative Spaces, a social network for creative people. The presentation covered developing their strategy using the IAB framework of intent, awareness, action, advocacy. It discussed choosing Facebook, Twitter, and blogs to engage audiences and provided tips on respectfully entering conversations. It also emphasized the importance of benchmarking goals and provided Creative Spaces' results of exceeding targets for blog mentions, Twitter reach, and user growth.

Inuse seminar Mikko Rask

inuseproject

This document discusses participatory technology assessment and how it can change the world through effective public involvement. It defines participatory technology assessment as methods that actively involve various stakeholders in assessing socio-technological issues. The document outlines several principles of deliberative democracy and different models of public participation, from functionalist to emancipatory. It also reviews literature on studying the impacts of participatory technology assessment, which can include raising knowledge, changing opinions and attitudes, and initiating actions. Experimental studies and evidence from more intensive participation processes suggest participation can increase the quality, legitimacy and capacity of decisions.

Face Research 3.0 WOMUK 251109

WOMMA UK

The document describes The Co-creation Planning Agency, which uses a hybrid research model called Research 3.0. This model combines real-time social media monitoring, collaborative research techniques like peer-to-peer research, crowd-sourcing, and co-creation to generate insights. It aims to provide insights in a more adaptive, ongoing way compared to traditional linear planning models. The hybrid model loops continuous listening, planning, engagement and measurement to allow for planning in real-time. This requires challenges like overcoming planning silos and long cycles to be addressed through a new type of agency with consumers as partners and social media at its core.

2017 Urbanism Summit 1B | Allen Penman - Keeping Great Plans Off the Shelf

New England Chapter of the Congress for the New Urbanism

This document provides tips for urban planners to effectively advocate for good urbanism and make their plans a reality. The tips are: 1) Preach to decision-makers, not just those already convinced of urbanist ideas 2) Be louder than anti-urban interests who may oppose plans 3) Defend the professional worth of urban planning to resist efforts to circumvent the planning process for political or business interests 4) Change the conversation away from cars if a discussion focuses too much on automotive infrastructure 5) Consider joining the public sector where the ability to directly implement plans may be greater than in other roles

2017 Urbanism Summit 1B | Corey Zehngebot - Keeping Great Plans Off the Shelf...

New England Chapter of the Congress for the New Urbanism

The document summarizes the Boston Redevelopment Authority's (BRA) efforts to extend urban renewal plans in Boston through public outreach and engagement. It describes how the BRA has adapted its approach to urban renewal to focus on assembling land for development, affordable housing, infrastructure, and creating vibrant neighborhoods. It then details the extensive public process undertaken from 2014-2015, including community meetings, briefings, exhibitions, and outreach through initiatives like "City Hall to Go" to discuss goals and planning with residents before submitting extension requests to city and state agencies for approval.

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