This document provides a summary of Jaspreet Kaur's qualifications and experience. She has over 12 years of experience in operations management, branch coordination, and pricing. Her core competencies include handling daily operations and pricing, setting targets and processes, transitioning systems, conducting audits, handling customer service, shipments, and sales/business development. She has worked at several logistics companies and undergone extensive training programs to enhance her professional skills. She holds a BA from Delhi University and diploma from NIIT.

1. JASPREET KAUR
Email ID:- jaspreet_2088@yahoo.com
SENIOR LEVEL PROFESSIONAL
Operations Management / Branch Coordination / Pricing
AN OVERVIEW
 A “Performance Driven Professional” for bringing in rare level business acumen and
record of achievements developed in over 12 years.
 Sufficient experience in managing entire process operations with an aim to accomplish
corporate plans & goals successfully.
 Used instincts, insight, judgment, and timing to succeed on tough deal:
 Operations Management focusing on maximizing customer satisfaction,
process compliance, etc.
 Process improvement initiatives to achieve maximum efficiency in various
operations
 Abilities in coordinating with internal/external customers for running successful business
operations and experience of implementing procedures and service standards for business
excellence.
 Adroit in ensuring delivery of high quality services to support customer's business needs
& achieving continued high customer satisfaction from all operational users for services.
 Prudent, disciplined & self-motivated with excellent interpersonal, communication &
organizational skills with proven abilities in team management and customer relationship
management.
CORE COMPETENCIES
 Handling daily operations in Delhi and all Satellite Branch as a Branch Coordinator.
 Taking care of Pricing of all products.
 Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP
(Critical to Process) targets and involved in planning for the process
 Transitioning systems to upgraded versions to achieve efficiency in various operations;
spearheading process improvement initiatives
 Conducting internal process audits & process reviews for ensuring strict adherence to the
process parameters/systems as per defined guidelines
 Handled Customer service for Key customers.
 Taking care of shpt from the time of Execution till delivery of the goods to the customer.
 Ensuring Shipments are handled and TAT is met as per SOP.
 Recording customer complaints and ensuring the resolution within 24 hours.
 Handling sales and Business development.

2. EMPLOYMENT DETAILS
C.G. Logistics Jan 1999 till Sep’04
DB Schenker India Pvt Ltd. Oct ’04 till July 12
TKM Global Logistics Ltd. Aug 12 till May 13
RD Global Logistics India Pvt Ltd Till date
PROFESSIONAL ENHANCEMENTS
 Undergone the following trainings:
 Executive Presence- Training Workshop by Shital Mehra Kakar
 My life by design
 Strategic Influencing
 Banking Boot Camp
 Finance Skills Program
 Cultural Navigator
 Foundations of Leadership
 Effective EMS Writing and Verbal Skills
 Habits of Highly Effective People (Steven Covey)
 GE Building Essential Leadership Skills
 Stress Management and Motivational skills
 Working in Teams
 Hiring the Right People
 Call Taker Excellence, Train The Trainer
 Developing Self Excellence
ACADEMIC DETAILS
• B.A (P) from Delhi University in 1997-2000.
• Done Diploma Course from NIIT (1997-1999)
PERSONAL DETAILS
Date of birth : October 06, 1978
Gender : Female
Marital Status: Married
Nationality : Indian
Languages known: English and Hindi