Shivani Devi is seeking a position where she can utilize her skills and contribute to organizational growth. She has over 2 years of work experience in technical support roles at Tata Business Support Services and IBM India. Her skills include MS Office, various operating systems, problem solving, project management, and technical support. She has a Bachelor's degree in IT from GGS Sachdeva Engineering College for Girls and completed industrial training programs in C++, SQL, and ASP.NET. Her interests include traveling, dancing, and photography.

1. SHIVANI_RESUME
SHIVANI DEVI
Current Location: Gurgaon
Contact- 9899624308
Email-id: shaanmankotia@gmail.com
P R O F I L E
Looking for a position where I can put my best possible efforts to serve during my professional life with continuous
innovative efforts in line with the overall objective and the vision of the organization with a view to achieve self
growth along with that organization.
S K I L L S
 Computer Basics : MS OFFICE
 Operating Systems : XP, VISTA, WINDOWS 7
 Technical Support : Voice/non-Voice
 Problem Solving
 Incident Management
 ITIL
 Email management
 Job monitoring(failures, max running) and taking appropriate actions defined by the
 Project.
 Application L1 and L1.5 support
 Project management
 Team management
 Email management
 Incident management
 Floor support
 Quality checks
 Feedbacks to FLAs
IN D US T R I A L T R A IN I N G
 SIX WEEKS SUMMER TRAINING in C++
 SIX WEEKS SUMMER TRAINING in INTRODUCTION TO SQL (ORACLE 10G) from NIIT,
CHANDIGARH
 SIX MONTHS INDUSTRIAL TRAINING in ASP.NET.
WORK EXPERIEN CE
 Work experience in TATA BUSINESS SUPPORT SERVICES ltd. as Tech support executive for
period of August, 2012 to march, 2014.
 IBM India Pvt. Ltd. Since July ‘15

2. EDUCATIONAL QUALIFICATIONS
CLASS YEAR SCHOOL/COLLEGE BOARD/UNIVERSITY MARKS%
10TH 2005 ADARASH BAL VIDYALAYA,
NANAGAL
P.S.E.B 68%
12TH 2008 GOVT.SEN.SEC.SCHOOL,
NANGAL
P.S.E.B 63%
B.TECH.(I.T.) 2012 GGS SACHDEVA ENGINEERING
COLLEGE FOR GILRS (SECG),
MOHALI
P.T.U 75%
PERSONAL PROFILE
Name :Shivani Devi
Date of birth :09/10/1989
Gender :Female
Marital Status :Single
Nationality :Indian
Languages Known :Hindi, Punjabi, and English.
INTERESTS & ACTIVITIES
 Travelling
 Dancing
 Photography
STRENGTH S
 Passionate towards learning new skills and concepts.
 Responsible and Hard Worker.
 Ability to adapt to new culture and environment.
 Having good technical skills.
 Good presentation and event handling skills
D E C L A R A T I O N :
I have declared that above given information is true & in best of my knowledge.
Place :-
Date :- SHIVANI DEVI