Success with user stories: cut thru user story chaos (ProductCampBoston 2015)

1© EBG Consulting, 2015
www.ebgconsulting.com | www.DiscoverToDeliver.com
Success with User Stories:
Cut through User Story Chaos
Ellen Gottesdiener
www.ebgconsulting.com
www.DiscoverToDeliver.com
#pCampBoston | @ellengott
2 May 2015

user story
As a <user>
I need to <action>
so <reason>

user story chaos

“...I don’t get it?!”

buried

you forgot
about…
oops…
looks ok, but it’s
so slow?!
that’s not legal

traveling stories

nonfunctional rqts

inadequate analysis

erroneous estimates

planning

user story
chaos àà
harmony
order
organization

user story
chaos àà harmony
collaborate
perspectives
disciplines

product partners
sponsor,
product champion,
provider, adviser
user,
buyer,
adviser
builder,
adviser

collaboratively
discover, define, demo

cross-discipline
team
product
mgmt
test
architecture
Ux
software dev
business
analysis
user
project
mgmt operations
product/domain

user story
chaos àà order
value foundation
alignment
balanced decisions

value?

The premiere destination where
artists and fans connect
....artists promote their tour dates
...artists connect with their fans
...fans track their favorite artists
...fans meetup...
example
ConcertsOnline

example
ConcertsOnline
new initiative
Partner with restaurants who want to connect
with concert goers at nearby concerts

foundation
Restaurant ads
generate 5% of total
paid ad revenue
15% increase in
table bookings
over…
Verify interface w
3rd party booking
platform
CO Finance
manager
Restaurant
manager
Lead tech
architect
Increase ad revenue
thru restaurant ads
Increase # of
bookings
Leverage existing
network w/o response
time degradation

considerations
ROI,
time to market,
reputation
convenience,
cost,
trust
readiness,
efficiency,
testability

considerations
viable
desirable
feasible

benefits, costs, risks
dependencies
decisions
value
you

user story
chaos àà organization
composition
association
holistic

some agile teams…
ActionUser

7 product dimensions
functional
nonfunctional

story w 4 Ds
action
As a <user>
data>I need to <action
so <reason>
user
control
data
back of card
<action data>
<controls>

back of card
action
As a restaurant manager
I need to set up my advertiser account
so I can start using CO to increase bookings
story w 4 Ds
data
user
Advertiser’s credit card must be active at
time of account setupcontrol

back of card
action
so I can start using CO to grow my business
story w 7 Ds
data
user
interface
environment
quality
attribute
time of account setup
Interface with CO, Payment service provider
Web browser
Completed in 10 secs: from sending setup
information to confirmation
control

back of card
action
story w scenarios
data
user
scenarios: valid credit card
credit card expired
credit card # not valid

story w
acceptance criteria (AC)

Story
As a restaurant manager I need to set up my advertiser
account so I can start using CO to grow my business
AC: functional
Given-When-Then
Scenario credit card is inactive
business rule
Advertiser’s credit card must be active at time of account
setup
Given
pre-condition(s), state
fixed data system date (dd-mm-yyyy): 22-08-2015
When
action Verify credit card date
input data Credit card expiration date (dd-mm-yyyy): 11-08-2015
Then
observable outcome:
message, output data
Message: “Your credit card must be active in order to set
up an account.”
post-condition, state no change

back of card
action
story w 7 Ds
data
user
interface
environment
quality
attribute
Interface with CO, Payment service provider
Online
Completed in 10 secs: from sending setup
information to confirmation

Gist Availability of the site for restaurant manager to
set up account
AC: nonfunctional
planguage
Scale Percent of time system is available
Meter Measurement obtained from 20 users during
testing
Targets
Minimum 90%
Plan 95%
Wish 99.8%
Benchmark Band promoter setup availability

sketches
models, UI mockup
the full story
scenarios
AC: functional
examples, GWT
AC: nonfunctional
planguage
cross-cutting rqts
story with 7Ds
estimatevalue

wrap

writing user stories

story states
conceived refined
planned
accepted
demo’ed
deployed
validated

ready for…

Success with User Stories
From chaos to…
harmony with collaborating stakeholders
order through alignment with value
organization of holistic user stories

Ellen Gottesdiener
www.ebgconsulting.com
www.DiscoverToDeliver.com
@ellengott
ellen@ebgconsulting.com
pCamp Boston 2015 | 2 May 2015
thanks!
Success with User Stories:
Cut through User Story Chaos

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