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Success with User Stories: Cut Through User Story Chaos (Toronto Agile Community)

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Presented for the Toronto Agile Community, 13 June 2016:

On the surface, user stories seem pretty straightforward: Just write “As a...I need to...So that...” on an index card. But in reality user stories often lead to a confusing array of struggles and puzzles, such as losing precious engineering time during iterations with analysis; delivering the wrong product slice—or delivering it with errors; delivering late; and more. Surely this chaos is not how user stories are intended to work!
Join Ellen Gottesdiener as she shares practical ways for agile product managers and product owners to mitigate the troubles of user stories while amplifying their advantages. Learn the power of collaboratively uncovering user stories, when and how to engage with engineering and product stakeholders, and guidelines for effective user stories. Leave with a straightforward, holistic approach to stories that will smooth the way for a successful iterative delivery effort.

Published in: Technology
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Success with User Stories: Cut Through User Story Chaos (Toronto Agile Community)

  1. 1. 1 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com Success with User Stories: Cut through User Story Chaos 13 June 2016 Ellen Gottesdiener www.ebgconsulting.com www.DiscoverToDeliver.com @ellengott ellen@ebgconsulting.com © 2016 by EBG Consulting, Inc.
  2. 2. 2 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com Ellen Gottesdiener CEO & Founder | Agile Product Coach EBG Consulting Facilitator, trainer, coach, conference advisor, author My work is about the collaborative convergence of: requirements + product management + project management twitter: ellengott linkedIn: ellengottesdiener blog: ebgconsulting.com/blog tips newsletter: www.ebconsulting.com
  3. 3. 3 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com !
  4. 4. 4 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com raffle
  5. 5. 5 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com chaos wrap context order Success with User Stories
  6. 6. 6 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com chaos wrap context order Success with User Stories
  7. 7. 7 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com user story chaos
  8. 8. 8 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com “...I don’t get it?!”
  9. 9. 9 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com buried
  10. 10. 10 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com you forgot about… oops… looks ok, but it’s so slow?! that’s not legal
  11. 11. 11 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com traveling stories
  12. 12. 12 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com nonfunctional rqts
  13. 13. 13 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com inadequate analysis
  14. 14. 14 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com erroneous estimates
  15. 15. 15 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com planning
  16. 16. 16 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com chaos wrap context order Success with User Stories
  17. 17. 17 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com user story As a <user> I need to <action> so <reason>
  18. 18. 18 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com
  19. 19. 19 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com views requirements needs wants
  20. 20. 20 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com MVP epic process feature MMF use case story sliced story product needs & plans product roadmap release plan sprint/iteration
  21. 21. 21 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com user story As a <user> I need to <action> so <reason>
  22. 22. 22 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com chaos wrap context harmony order value holistic Success with User Stories
  23. 23. 23 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com chaos wrap context harmony disciplines partners collaborating order Success with User Stories
  24. 24. 24 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com product partners
  25. 25. 25 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com cross-discipline product mgmt bus. analysis devOps architecture Ux dev/ engineering project mgmt service product/ domain marketing sales finance strategy Cx test/ QA
  26. 26. 26 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com collaboration
  27. 27. 27 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com chaos wrap context harmony order value holistic alignment foundation decisions Success with User Stories
  28. 28. 28 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com value?
  29. 29. 29 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com The premiere destination where artists and fans connect ....artists promote their tour dates ...artists connect with their fans ...fans track their favorite artists ...fans meetup... example ConcertsOnline
  30. 30. 30 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com example ConcertsOnline new initiative Partner with restaurants who want to connect with concert goers at nearby concerts
  31. 31. 31 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com alignment Restaurant ads generate 5% of total paid ad revenue Minimum 2 dining discounts for “must see” concerts App supports minimum 200 concurrent users CO Finance Manager CO Member Lead Tech Architect Increase ad revenue thru restaurant ads Enhance my concert experience Leverage existing network w/o response time degradation
  32. 32. 32 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com benefits, costs, risks, strategy dependencies decisions value PO
  33. 33. 33 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com chaos wrap context harmony order value holistic visualizing composing confirming Success with User Stories
  34. 34. 34 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com action As a <user> >I need to <action so <reason> user some agile teams…
  35. 35. 35 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 7 product dimensions functional nonfunctional
  36. 36. 36 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com explore
  37. 37. 37 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com back of card actionAs a CO Member I need to search for so I can enhance my concert experience story with 7 Ds user Only “current” dining discounts can be searched control data concert-related dining discounts Interface with CO environment Mobile quality attribute Available 95% of time interface
  38. 38. 38 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com User Interface Action Data Control persona user role map context diagram prototype relationship map business process diagram capability map dependency graph story, story map use case value stream map data model state diagram business policy, rule decision table decision tree visualize
  39. 39. 39 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com visualize
  40. 40. 40 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com example a scenario that contains actual data values scenario an instance of use test concrete, unambiguous accept. criteria As a Super Fan concert goer I need to search for so I can enhance my concert experienceconcert-related dining discounts Only “current” dining discounts can be searched confirm stories
  41. 41. 41 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com analysis models the full story scenarios examples tests user story
  42. 42. 42 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com chaos wrap context order Success with User Stories
  43. 43. 43 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com adapt 7 D’s per view
  44. 44. 44 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com pre-view conceived refined planned
  45. 45. 45 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com now-view refined planned accepted demo’ed deployed validated refined
  46. 46. 46 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com writing user stories
  47. 47. 47 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com chaos wrap context harmony disciplines partners collaborating order value holistic alignment foundation decisions visualizing composing confirming Success with User Stories
  48. 48. 48 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com ! ! ! ! Training Find your learning story Consulting Match to your needs !
  49. 49. 49 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com +1.978.429.8594 info@ebgconsulting.com www.ebgconsulting.com
  50. 50. 50 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com raffle time 30% off the paperbook thru 10 July when purchased at www.DiscoverToDeliver.com code = TAC2016 resources at www.DiscoverToDeliver.com
  51. 51. 51 © EBG Consulting, 2016 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com thanks! Success with User Stories: Cut through User Story Chaos This presentation is for TACwebinar attendees’ personal use.  We welcome you sharing, with attribution our work. Please get in touch to do so. No copies, in part or in whole, including but not limited to, hard copy, print, photocopy or any electronic media, may be made or used without express written permission of EBG Consulting, Inc.

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