The document discusses different types of stressors - hindrance stressors which negatively impact motivation and performance, and challenge stressors which positively impact motivation and performance. It also discusses stress symptoms, both physical and emotional. Burnout is defined as exhaustion caused by long-term stressors and characterized by irritability, impatience, and cynicism. Causes of burnout include lack of control, recognition, advancement opportunities, poor relationships, and incompatible organizational culture. Stress management techniques include improving personal productivity by dealing with procrastination, and increasing productivity through positive work habits, attitudes, values and skills. Excessive stress is costly for organizations due to increased medical costs, lost productivity, injuries and decreased customer service.

2.  Stressors

3.  Hindrance stressors –
◦ Those stressful events that have a
negative effect on motivation and
performance
 Challenge stressors –
◦ Stressful events that have a positive
direct effect on motivation and
performance.

4.  Stress Symptoms
◦ Physical
◦ Emotional

5.  BURNOUT
◦ Long-term stressors
◦ Emotional, mental and physical
exhaustion
◦ Symptoms: irritability, impatience,
being cynical
◦ Five factors creating burnout
 Limited control in the workplace
 Insufficient recognition for
accomplishments
 No advancement opportunities
 Poor relationships
 Organizational culture not compatible with
your beliefs

6. Six significant sources of job stress
2)Role conflict
Confusing expectations
3)Adverse environmental conditions
Noise/air pollution/crowding
4)Adverse customer interaction
Conflict with customers/lack of mgmt support
5)Environmentally induced ADD
6)Job insecurity
7)Role overload/Extreme jobs

7. Stress Management

8.  Improving Personal Productivity
◦ Dealing with procrastination
 Commit to what you want in life
 Calculate the cost of procrastination
 Worst in, First out
 Break the task into manageable chunks
 Make a commitment to other people
 Eliminate a few trivial items from your to-
do list
 Satisfy the need to be busy in constructive
ways
 Eliminate rewards for procrastinating
(talking to others, walking around, surfing
the Internet)

9. Improving productivity through
attitudes and values
 Begin with a mission and goals
 Work smarter, not harder
 Value orderliness and cleanliness
 Value good attendance &
punctuality
 Attain a balance in life
 Increase your energy

10. Increase productivity through work
habits and skills
 Prepare a “to-do list”/set priorities
 Streamline your work
 Concentrate on one task at a time
(avoid multitasking)
 Stay in control of paperwork
 Enhance your Internet skills

11. Why do we care??
Excessive stress is expensive!!
Increased costs
medical coverage
lost productivity while at work
lost productivity from sick days
cost of hiring new employee
Increased injuries/safety issues
Increased workplace violence
Decreased customer service