A presentation by Bob Thomas at Michigan State University that discusses ways to increase donor satisfaction and donor loyalty. Great Stewardship leads to greater support!
Building Stronger Donor Relations SystemsColin Cumming
In recent years, phrases like “culture of philanthropy” and “donor centricity” have hit the field by storm, often with budget-breaking strategies for implementation and little information about where to start when one may not be a decision-maker. Thus at the Johnson Center for Philanthropy's Brown Bag Lunch & Learn Series, I facilitated a discussion about the importance of donor relations when it comes to long-term fundraising success and ethical fundraising practices. I also talked about the role of fundraising in the context of arts and cultural organizations.
The goal of the event was for participants to walk away with easy to understand ideas for their own organizations and volunteer roles. I discussed: Donor relations and fundraising from a historical perspective; How to integrate engaging donor relations practices into your fundraising program; Fund development challenges specific to membership-based organizations, arts and cultural organizations, and organizations that frequently request general operating funds.
Strategies for Donor Retention Using Your CRM SoftwareTechSoup Canada
CRM software can be a great tool to help you report and communicate effectively in your fundraising efforts. Philip Manzano of Keela.co will teach you how to show donor impact and retain donors by creating reliable reports and data. This webinar is for nonprofit professionals with essential fundraising skills who are looking to improve their craft with the use of CRM software.
In this webinar you will learn:
· Meaningful ways to connect with your donors and promote relationship building in your fundraising activities;
· To create reliable reports and ways to share information, case studies or stories with donors;
· To leverage your data with reports for donor retention, including how to create and customize reports.
How to engage with your donors donor engagement cycleDonorbox
Whether you are a newbie in fundraising or a seasoned expert, you probably know that the key to successful fundraising lies in building relationships.
When a donor is engaged with a nonprofit organization, they are much more likely to donate again and again (and give in other ways too).
This session explores the Fundraising Effectiveness Project report commissioned by AFP and the Urban Institute. The dismal news in this report can and should be an eye opener for every nonprofit engaged in fundraising.
We will focus on the root causes of poor retention rates, and offer tips for improvement based on the principles of Dr. Adrian Sargeant and Tom Ahern: two world-renowned authorities on building donor loyalty. Sargeant and Ahern's principles are based upon years of research conducted in the sector and can be used by any organization, whether you are a one-person shop or a large department. We will show examples of their principles in action. The results can be astounding when put into daily use!
Learning Outcomes:
Be familiar with current research on donor retention and how an increase or decrease can impact your bottom line
Understand how to calculate your donor retention rate
Learn new donor communications techniques in order to improve donor loyalty and retention
Building Stronger Donor Relations SystemsColin Cumming
In recent years, phrases like “culture of philanthropy” and “donor centricity” have hit the field by storm, often with budget-breaking strategies for implementation and little information about where to start when one may not be a decision-maker. Thus at the Johnson Center for Philanthropy's Brown Bag Lunch & Learn Series, I facilitated a discussion about the importance of donor relations when it comes to long-term fundraising success and ethical fundraising practices. I also talked about the role of fundraising in the context of arts and cultural organizations.
The goal of the event was for participants to walk away with easy to understand ideas for their own organizations and volunteer roles. I discussed: Donor relations and fundraising from a historical perspective; How to integrate engaging donor relations practices into your fundraising program; Fund development challenges specific to membership-based organizations, arts and cultural organizations, and organizations that frequently request general operating funds.
Strategies for Donor Retention Using Your CRM SoftwareTechSoup Canada
CRM software can be a great tool to help you report and communicate effectively in your fundraising efforts. Philip Manzano of Keela.co will teach you how to show donor impact and retain donors by creating reliable reports and data. This webinar is for nonprofit professionals with essential fundraising skills who are looking to improve their craft with the use of CRM software.
In this webinar you will learn:
· Meaningful ways to connect with your donors and promote relationship building in your fundraising activities;
· To create reliable reports and ways to share information, case studies or stories with donors;
· To leverage your data with reports for donor retention, including how to create and customize reports.
How to engage with your donors donor engagement cycleDonorbox
Whether you are a newbie in fundraising or a seasoned expert, you probably know that the key to successful fundraising lies in building relationships.
When a donor is engaged with a nonprofit organization, they are much more likely to donate again and again (and give in other ways too).
This session explores the Fundraising Effectiveness Project report commissioned by AFP and the Urban Institute. The dismal news in this report can and should be an eye opener for every nonprofit engaged in fundraising.
We will focus on the root causes of poor retention rates, and offer tips for improvement based on the principles of Dr. Adrian Sargeant and Tom Ahern: two world-renowned authorities on building donor loyalty. Sargeant and Ahern's principles are based upon years of research conducted in the sector and can be used by any organization, whether you are a one-person shop or a large department. We will show examples of their principles in action. The results can be astounding when put into daily use!
Learning Outcomes:
Be familiar with current research on donor retention and how an increase or decrease can impact your bottom line
Understand how to calculate your donor retention rate
Learn new donor communications techniques in order to improve donor loyalty and retention
Karen Graham\'s presentation from thedatabank\'s 2010 user conference, on the basics of sustaining donor programs and how to track sustainers in the Databank CRM software for nonprofits.
Presented by Jann Schultz, AVP Donor Services, Operation Smile and Angel Aloma, Executive Director, Food for the Poor, July 2013. Learn proven strategies from our experts to optimize long term value of your direct response donors by moving them up the giving pyramid. Utilizing case studies, this presentation will offer proven concepts regarding development of donor pathways, messaging and offer development and highly personalized contact strategies to optimize donor value.
Club Prosperity is a private organization that was created to help its members achieve financial independence. Through ongoing financial education, personal coaching, networking, and exposure to business opportunities members have access to a vehicle that can help them live their dreams and attain financial freedom they desire.
www.clubprosperity1.com
Resuscitating Your Budget: Moving Donors to GiveRobert Croft
Recruiting new donors can cost up to 3-10 times more than keeping the donors you have. How do you keep donors loyal to your cause and get them to give even more? How many times should you ask donors to give? What are the reasons donors stop giving? Join us as we address these questions and more!
Developing a Donor Focused Communication StrategyBrian Barela
Pragmatic tactics within a donor-focused framework to help grassroots fundraisers raise more money, communicate results more effectively, and meaningfully engage donors on the channels they prefer.
5 “Must Do’s” for Year End Fundraising SuccessBloomerang
https://bloomerang.co/resources/webinars
Lori L. Jacobwith will show you five powerful and simple “must do’s” to cut through year-end fundraising noise, help increase your Giving Tuesday success, and increase donor retention.
Retaining Your Donors: Effective Techniques for Stewardship and CultivationJann Schultz
Jann Schultz shares with you how knowledge and skills developed in the for-profit world to build customer loyalty have been translated and implemented at Operation Smile to retain committed donors. With so much choice for donors it is of vital importance that once you have acquired a donor that you keep your donor, just like the importance of building loyal customers in the for-profit world. Find out why effective techniques for DONOR FIRST stewardship and cultivation are of vital importance.
Here at Charity Dynamics Sue Dalos, Principal Consultant, Jett Winders, VP of Strategic Services, and Aleena Antonino, Support Manager, are experts in participant support. They came together for this webinar to share their insights and recommendations for nonprofits about participant and donor support.
What you'll learn:
-Why great customer service is necessary for nonprofit organizations
-How customer support can make lasting impressions with your participants
-What the best practices are for improving customer service experience
What are Simple Development Systems and How Can They Help You?Bloomerang
https://bloomerang.co/resources/webinars/
Pamela Grow will help you discover a road-map to creating sustainable fundraising revenue throughout the year.
Karen Graham\'s presentation from thedatabank\'s 2010 user conference, on the basics of sustaining donor programs and how to track sustainers in the Databank CRM software for nonprofits.
Presented by Jann Schultz, AVP Donor Services, Operation Smile and Angel Aloma, Executive Director, Food for the Poor, July 2013. Learn proven strategies from our experts to optimize long term value of your direct response donors by moving them up the giving pyramid. Utilizing case studies, this presentation will offer proven concepts regarding development of donor pathways, messaging and offer development and highly personalized contact strategies to optimize donor value.
Club Prosperity is a private organization that was created to help its members achieve financial independence. Through ongoing financial education, personal coaching, networking, and exposure to business opportunities members have access to a vehicle that can help them live their dreams and attain financial freedom they desire.
www.clubprosperity1.com
Resuscitating Your Budget: Moving Donors to GiveRobert Croft
Recruiting new donors can cost up to 3-10 times more than keeping the donors you have. How do you keep donors loyal to your cause and get them to give even more? How many times should you ask donors to give? What are the reasons donors stop giving? Join us as we address these questions and more!
Developing a Donor Focused Communication StrategyBrian Barela
Pragmatic tactics within a donor-focused framework to help grassroots fundraisers raise more money, communicate results more effectively, and meaningfully engage donors on the channels they prefer.
5 “Must Do’s” for Year End Fundraising SuccessBloomerang
https://bloomerang.co/resources/webinars
Lori L. Jacobwith will show you five powerful and simple “must do’s” to cut through year-end fundraising noise, help increase your Giving Tuesday success, and increase donor retention.
Retaining Your Donors: Effective Techniques for Stewardship and CultivationJann Schultz
Jann Schultz shares with you how knowledge and skills developed in the for-profit world to build customer loyalty have been translated and implemented at Operation Smile to retain committed donors. With so much choice for donors it is of vital importance that once you have acquired a donor that you keep your donor, just like the importance of building loyal customers in the for-profit world. Find out why effective techniques for DONOR FIRST stewardship and cultivation are of vital importance.
Here at Charity Dynamics Sue Dalos, Principal Consultant, Jett Winders, VP of Strategic Services, and Aleena Antonino, Support Manager, are experts in participant support. They came together for this webinar to share their insights and recommendations for nonprofits about participant and donor support.
What you'll learn:
-Why great customer service is necessary for nonprofit organizations
-How customer support can make lasting impressions with your participants
-What the best practices are for improving customer service experience
What are Simple Development Systems and How Can They Help You?Bloomerang
https://bloomerang.co/resources/webinars/
Pamela Grow will help you discover a road-map to creating sustainable fundraising revenue throughout the year.
Do you ever wish you could get all of your board members involved in donor and fund development? Then this workshop is what you need to create a program where all your board members will be working with you on resource development.
AdNet - Nonprofit Research, Philanthropic Consulting, and Family Planning Rep...lpomara
January 22, 2014 AdNet Webinar: What tools, reports and summary frameworks are you using to report back to your donors? ur works consists of strategic planning sessions, family philanthropy retreats, end-of-year snapshots and nonprofit briefs … how do we most effectively report back to donors so that they fully experience the added value of our community knowledge and philanthropic expertise? Reports and strategy session summaries can take a lot of time and they can waver between the objective and the subjective. Some donors like it brief, like to dig into data, and clearly see a roadmap for progress. Other donors like to understand their values and motivations, understand their relationship to giving, see dynamic visuals, and involve family. If you are interested in learning how some other community foundations are structuring reports and creating consulting summaries, this is a webinar for you. [This webinar is an encore presentation from the 2013 AdNet Conference.] Adnet is the (www.adnetcf.org) premier professional organization for advancement professionals in the community foundation world.
https://bloomerang.co/resources/webinars/
Victoria Dietz will show you the proven steps to have meaningful conversations and build stronger relationships with your donors by keeping them engaged and properly setting expectations.
Join Linda Lysakowski and Jay Love of Bloomerang for a discussion about capital campaigns. Linda will give you an overview of when a campaign is most appropriate, and how to ensure that it is successful.
This course is designed to help nonprofit organizations learn to how to create and direct their planned giving efforts, beginning with a general overview of what is viewed by many nonprofits as a very complex subject.
Real Conversations With Major Donors (Handout)Bloomerang
https://bloomerang.co/resources/webinars/
Victoria Dietz will show you the proven steps to have meaningful conversations and build stronger relationships with your donors by keeping them engaged and properly setting expectations.
Recruiting and Building a Strong and Effective BoardBloomerang
https://bloomerang.co/resources/webinars/
Today more than ever nonprofits boards are expected to raise significant amounts of money. Join Keith Curtis and Jay Love for a discussion on nonprofit boards. Keith’s extensive work with nonprofits over the past 30 years has provided the opportunity to interact with a wide variety of nonprofit boards of different sizes and levels of experience.
Our donors rely on us to use their money effectively, efficiently and as promised. We are representatives of our organizations and those we serve. Donor relations and stewardship is all about delivering on what we promise, keeping donors informed (good news and bad) and engaging them with our organization. This session will discuss best practices in donor stewardship and what methods might work within your organization.
At the conclusion of this session, participants will know how to: Create a donor communication plan; including crisis communication, Effectively communicate with donors of all levels, Read, review and share annual report, 990's, organization budgets and investment policies, Cultivate a relationship with a donor that is based on donor needs and interests.
This session provides a comprehensive overview of the latest updates to the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (commonly known as the Uniform Guidance) outlined in the 2 CFR 200.
With a focus on the 2024 revisions issued by the Office of Management and Budget (OMB), participants will gain insight into the key changes affecting federal grant recipients. The session will delve into critical regulatory updates, providing attendees with the knowledge and tools necessary to navigate and comply with the evolving landscape of federal grant management.
Learning Objectives:
- Understand the rationale behind the 2024 updates to the Uniform Guidance outlined in 2 CFR 200, and their implications for federal grant recipients.
- Identify the key changes and revisions introduced by the Office of Management and Budget (OMB) in the 2024 edition of 2 CFR 200.
- Gain proficiency in applying the updated regulations to ensure compliance with federal grant requirements and avoid potential audit findings.
- Develop strategies for effectively implementing the new guidelines within the grant management processes of their respective organizations, fostering efficiency and accountability in federal grant administration.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Presentation by Jared Jageler, David Adler, Noelia Duchovny, and Evan Herrnstadt, analysts in CBO’s Microeconomic Studies and Health Analysis Divisions, at the Association of Environmental and Resource Economists Summer Conference.
Many ways to support street children.pptxSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Up the Ratios Bylaws - a Comprehensive Process of Our Organizationuptheratios
Up the Ratios is a non-profit organization dedicated to bridging the gap in STEM education for underprivileged students by providing free, high-quality learning opportunities in robotics and other STEM fields. Our mission is to empower the next generation of innovators, thinkers, and problem-solvers by offering a range of educational programs that foster curiosity, creativity, and critical thinking.
At Up the Ratios, we believe that every student, regardless of their socio-economic background, should have access to the tools and knowledge needed to succeed in today's technology-driven world. To achieve this, we host a variety of free classes, workshops, summer camps, and live lectures tailored to students from underserved communities. Our programs are designed to be engaging and hands-on, allowing students to explore the exciting world of robotics and STEM through practical, real-world applications.
Our free classes cover fundamental concepts in robotics, coding, and engineering, providing students with a strong foundation in these critical areas. Through our interactive workshops, students can dive deeper into specific topics, working on projects that challenge them to apply what they've learned and think creatively. Our summer camps offer an immersive experience where students can collaborate on larger projects, develop their teamwork skills, and gain confidence in their abilities.
In addition to our local programs, Up the Ratios is committed to making a global impact. We take donations of new and gently used robotics parts, which we then distribute to students and educational institutions in other countries. These donations help ensure that young learners worldwide have the resources they need to explore and excel in STEM fields. By supporting education in this way, we aim to nurture a global community of future leaders and innovators.
Our live lectures feature guest speakers from various STEM disciplines, including engineers, scientists, and industry professionals who share their knowledge and experiences with our students. These lectures provide valuable insights into potential career paths and inspire students to pursue their passions in STEM.
Up the Ratios relies on the generosity of donors and volunteers to continue our work. Contributions of time, expertise, and financial support are crucial to sustaining our programs and expanding our reach. Whether you're an individual passionate about education, a professional in the STEM field, or a company looking to give back to the community, there are many ways to get involved and make a difference.
We are proud of the positive impact we've had on the lives of countless students, many of whom have gone on to pursue higher education and careers in STEM. By providing these young minds with the tools and opportunities they need to succeed, we are not only changing their futures but also contributing to the advancement of technology and innovation on a broader scale.
1. 1
MICHIGAN STATE UNIVERSITY
Maximizing Your Stewardship Program
Key Fundamentals and Best Practices for Successful Donor Engagement
Bob Thomas
Executive Director
Advancement Marketing & Communications
2020
2. 2
MICHIGAN STATE UNIVERSITY
Agenda
The Fundraising Continuum
Some Donor Insights
Donor Expectations
The Stewardship Process
Setting the Right Priorities
Measuring Success
4. 4
MICHIGAN STATE UNIVERSITY
Why do Donors Give?
They Want to Make Meaningful Change
They Want to Help Others
They Believe in Your Organization’s Mission/Goals
They Trust Your Organization
5. 5
MICHIGAN STATE UNIVERSITY
Why Do They Stop Giving?
They Stop Trusting Your Organization
You Don’t Use their Gifts in the Way that was Intended
Your Organization’s Mission or Goals Change
Change in Personal Financial Position
Lack of Appropriate Recognition
6. 6
MICHIGAN STATE UNIVERSITY
What do Donors Expect?
Prompt, Personalized Acknowledgment of their Gifts
That the gift was received and you were pleased to get it
Knowledge that their Gift Was Put to Work as Intended
Greater accountability on how donations are being used
The project or program the gift was sent to is having the desired effect
Formal Stewardship Report
Organizational Publications Such as an Annual Report
Measurable Results on their Gifts at Work Prior to Being Asked for Another
Contribution
Donor Centered Fundraising(2003), Penelope Burk
7. 7
MICHIGAN STATE UNIVERSITY
What do Donors Expect? (continued)
Top Donors Want to Feel Like an ‘Insider’
Stewardship is Not Equal
Treatment that Indicates the Donor is a “Special Friend”
More Information on What the Organization is Doing
Memo from Staff Member or Volunteer Working in the Field
Personal Update from or Access to CEO Or Board Member
9. 9
MICHIGAN STATE UNIVERSITY
Some Sample Stewardship Tools
New Member Welcome Packets
Honor Rolls of Donors and Annual Reports
Cards and Letters
Anniversary, Birthday, Holiday cards hand signed by key players
Recognition Gifts
Depending on commitment size
Events to Recognize Donors
Special Reports from Organizational Leadership
Invitations to other Special Events, Annual Meetings, etc.
Advance Ticket Sales, Special Seating
Advance Notices of Upcoming Events, ‘Inside’ Information
Donor Stewardship Done Right 2010, Katherine Swank, JD
10. 10
MICHIGAN STATE UNIVERSITY
10 Steps to Better Stewardship
1. Develop your stewardship “stump speech”
How are gifts being used?
$1,000 allows us to…
2. Map your donor stewardship process to look for weaknesses
and opportunities
12. 12
MICHIGAN STATE UNIVERSITY
10 Steps to Better Stewardship (continued)
Develop a System to get “Personalized” Thank You Letters Out
in Less than One Week –Make it Timely
Refresh Content of Thank You Letters, Segmenting for Donors
Giving to Different Programs –Make it Sincere
Personally Thank a Donor Every Day (More than Good
Stewardship, it’s Good for Fundraiser Morale)
13. 13
MICHIGAN STATE UNIVERSITY
10 Steps to Better Stewardship (continued)
Tier Your Stewardship Where Appropriate: Provide Special
Access or Special Privileges for your Top Donors
Create Ways for your Donors to “Experience” your
Organization (easier for some than others)
Personalize Your Asks –Especially for Donors/Non-Donors
Continuously Evaluate Your Stewardship Practices
Don’t be Satisfied Until Your Donors Expectations of You are
Exceeded
14. 14
MICHIGAN STATE UNIVERSITY
Assessing Your Stewardship Efforts
Do You Have a Written Plan?
Does Your Plan Include Written, Phone and In-Person Components?
Do You Have a Dedicated Budget for Stewardship?
Do You Look For Ways to Better Acknowledge, Recognize, and Report to Donors?
Do You Gather Donor Feedback?
Do You Network With Others to Exchange Ideas?
Do You Gather Examples of Great Stewardship Components on a Periodic Basis?
Are you Measuring Your Results?
Donor Stewardship Done Right 2010, Katherine Swank, JD
16. 16
MICHIGAN STATE UNIVERSITY
Guiding Questions of Research Project
How do donors feel about their gift(s) to MSU?
What are donor feelings about how gifts are
acknowledged/recognized?
If a donor has established an endowment with MSU, how do
they feel about communication regarding that endowment?
How do MSU’s stewardship practices compare to those of
other philanthropic organizations donors support?
26. 26 www.simpsonscarborough.com
Mementos – Agreement Levels
Scale: 1=Strongly Disagree, 2=Disagree, 3=Agree, 4=Strongly Agree
Please indicate your level of agreement with each of these statements.
22%
13%
5%
3%
54%
46%
19%
13%
19%
32%
54%
58%
5%
9%
23%
26%
0%
10%
20%
30%
40%
50%
60%
70%
% of Respondents
I generally keep my
mementos in prominent
positions in my home or office
I generally value the
mementos I receive
Delivery of mementos as important
as mementos themselves
I would like to have the
memento personally delivered
Strongly Agree
Agree
Disagree
Strongly Disagree
27. 27 www.simpsonscarborough.com
Mementos - Location of Last Memento Received
What is the exact location within your home or office of the last memento you received from the University in acknowledgement of
your support? (N=679)
What is the exact location of the last memento you received
from the University in acknowledgement of your support?
Top Mentions
Location Number of Mentions
office 142
home office 97
bookshelf 89
desk 87
living room 71
shelf 54
den 43
family room 36
wall 36
home 24
library 23
mantel/fireplace 18
study 17
display case 17
with other MSU memorabilia 15
kitchen 13
bedroom 12
table 11
28. 28
MICHIGAN STATE UNIVERSITY
Summary
Audit your Program
Build your Plan
Make it Personal
Thank – Thank – Thank your Donors
Measure your Efforts