This session explores the Fundraising Effectiveness Project report commissioned by AFP and the Urban Institute. The dismal news in this report can and should be an eye opener for every nonprofit engaged in fundraising.
We will focus on the root causes of poor retention rates, and offer tips for improvement based on the principles of Dr. Adrian Sargeant and Tom Ahern: two world-renowned authorities on building donor loyalty. Sargeant and Ahern's principles are based upon years of research conducted in the sector and can be used by any organization, whether you are a one-person shop or a large department. We will show examples of their principles in action. The results can be astounding when put into daily use!
Learning Outcomes:
Be familiar with current research on donor retention and how an increase or decrease can impact your bottom line
Understand how to calculate your donor retention rate
Learn new donor communications techniques in order to improve donor loyalty and retention
Magic Monthly Giving - Sustainer Best PracticesBrady Josephson
A hallmark product at Target Analytics is Collaborative Benchmarking meetings – annual conferences that gather sectors together to share data, strategy and the challenges of fundraising in today’s ever-changing environment. With the continued growth of recurring giving in the last 10 years, the Sustainer Benchmarking conference has also grown to include some of the largest non-profits in the US. This session will share what best practices, tips and must-dos these organizations have learned while establishing and growing their programs.
Email Fundraising: Getting, Sending, and Optimizing with TechSoup CanadaBrady Josephson
Sending more quality emails to more qualified people leads to more revenue for your cause. This presentation looks at how you get, send, and optimize your strategy around email fundraising to raise more money.
Charities use newsletters to communicate with donors. But often with mixed objectives and for mixed audiences. In this presentation we look at what makes good communications and what newsletters are for. Towards the end, all attendees critiqued each others newsletters (anonymously) and the result was a resounding disappointment. Only one of the newsletters were actually achieving good communications.
Our donors rely on us to use their money effectively, efficiently and as promised. We are representatives of our organizations and those we serve. Donor relations and stewardship is all about delivering on what we promise, keeping donors informed (good news and bad) and engaging them with our organization. This session will discuss best practices in donor stewardship and what methods might work within your organization.
At the conclusion of this session, participants will know how to: Create a donor communication plan; including crisis communication, Effectively communicate with donors of all levels, Read, review and share annual report, 990's, organization budgets and investment policies, Cultivate a relationship with a donor that is based on donor needs and interests.
The Early Bird Guide to Epic End of Year FundraisingBloomerang
https://bloomerang.co/resources/webinars/
If you are ready to ride an epic wave of generosity with an airtight end-of-year fundraising strategy join our special guest Rachel Muir.
Maximizing the Lifetime Value of Your Donors for Fundraising Success (AFP FL ...Bloomerang
https://bloomerang.co/resources/speaking/
Within your donor database lies untold lifetime value. Unfortunately, many nonprofits fail to properly nurture and steward their donors, and are content with high acquisition and high churn.
Why let this enormous asset go underutilized?
In this session, we will cover the tenets of effective database management, no matter what program or vendor you use. We will show examples of best practices in data management, communication segmenting, engagement tracking and reporting in order to help your team work smarter, not harder.
Learning Outcomes:
Be familiar with data management techniques that maximize the capabilities of your database and increase productivity
Understand segmenting strategies lead to higher response rates from your donor communications
Learn how to generate meaningful reports that will impact your internal procedures
Stewardship or Donor Relations – Making it all come together with Amanda StanesBlackbaud Pacific
In this presentation Amanda Stanes, Associate Director Donor Stewardship at The University of Auckland Business School shares how you can build a donor relationship program into your existing fundraising practices.
To view the full webinar please visit: https://www.blackbaud.com.au/notforprofit-events/webinars/past
Magic Monthly Giving - Sustainer Best PracticesBrady Josephson
A hallmark product at Target Analytics is Collaborative Benchmarking meetings – annual conferences that gather sectors together to share data, strategy and the challenges of fundraising in today’s ever-changing environment. With the continued growth of recurring giving in the last 10 years, the Sustainer Benchmarking conference has also grown to include some of the largest non-profits in the US. This session will share what best practices, tips and must-dos these organizations have learned while establishing and growing their programs.
Email Fundraising: Getting, Sending, and Optimizing with TechSoup CanadaBrady Josephson
Sending more quality emails to more qualified people leads to more revenue for your cause. This presentation looks at how you get, send, and optimize your strategy around email fundraising to raise more money.
Charities use newsletters to communicate with donors. But often with mixed objectives and for mixed audiences. In this presentation we look at what makes good communications and what newsletters are for. Towards the end, all attendees critiqued each others newsletters (anonymously) and the result was a resounding disappointment. Only one of the newsletters were actually achieving good communications.
Our donors rely on us to use their money effectively, efficiently and as promised. We are representatives of our organizations and those we serve. Donor relations and stewardship is all about delivering on what we promise, keeping donors informed (good news and bad) and engaging them with our organization. This session will discuss best practices in donor stewardship and what methods might work within your organization.
At the conclusion of this session, participants will know how to: Create a donor communication plan; including crisis communication, Effectively communicate with donors of all levels, Read, review and share annual report, 990's, organization budgets and investment policies, Cultivate a relationship with a donor that is based on donor needs and interests.
The Early Bird Guide to Epic End of Year FundraisingBloomerang
https://bloomerang.co/resources/webinars/
If you are ready to ride an epic wave of generosity with an airtight end-of-year fundraising strategy join our special guest Rachel Muir.
Maximizing the Lifetime Value of Your Donors for Fundraising Success (AFP FL ...Bloomerang
https://bloomerang.co/resources/speaking/
Within your donor database lies untold lifetime value. Unfortunately, many nonprofits fail to properly nurture and steward their donors, and are content with high acquisition and high churn.
Why let this enormous asset go underutilized?
In this session, we will cover the tenets of effective database management, no matter what program or vendor you use. We will show examples of best practices in data management, communication segmenting, engagement tracking and reporting in order to help your team work smarter, not harder.
Learning Outcomes:
Be familiar with data management techniques that maximize the capabilities of your database and increase productivity
Understand segmenting strategies lead to higher response rates from your donor communications
Learn how to generate meaningful reports that will impact your internal procedures
Stewardship or Donor Relations – Making it all come together with Amanda StanesBlackbaud Pacific
In this presentation Amanda Stanes, Associate Director Donor Stewardship at The University of Auckland Business School shares how you can build a donor relationship program into your existing fundraising practices.
To view the full webinar please visit: https://www.blackbaud.com.au/notforprofit-events/webinars/past
Budget Friendly Ideas for Donor StewardshipMarina Dawson
This webinar, presented by Vanessa Chase, offers ideas for creating a donor stewardship plan that uses cost-effective stewardship tactics, and covers: why donor stewardship is the one of best way to grow your fundraising revenue; 5 tips to create a donor stewardship plan; easy, cost effective donor stewardship ideas.
Watch the full recorded webinar here: http://charityvillage.com/elearning/webinars/past-webinars/budget-friendly-ideas-for-donor-stewardship.aspx
Excerpt from a recent webinar run by seantriner.com
Middle-Value donor stewardship: three easy steps to make your mid-value donors feels like the VIPs they really are
Building Stronger Donor Relations SystemsColin Cumming
In recent years, phrases like “culture of philanthropy” and “donor centricity” have hit the field by storm, often with budget-breaking strategies for implementation and little information about where to start when one may not be a decision-maker. Thus at the Johnson Center for Philanthropy's Brown Bag Lunch & Learn Series, I facilitated a discussion about the importance of donor relations when it comes to long-term fundraising success and ethical fundraising practices. I also talked about the role of fundraising in the context of arts and cultural organizations.
The goal of the event was for participants to walk away with easy to understand ideas for their own organizations and volunteer roles. I discussed: Donor relations and fundraising from a historical perspective; How to integrate engaging donor relations practices into your fundraising program; Fund development challenges specific to membership-based organizations, arts and cultural organizations, and organizations that frequently request general operating funds.
"Donor Relationship Management - Increasing Fundraising efficiency through Evaluation".
Given the importance of individual donors to the sector, it is vital to understand how to cultivate relationship with donors to increase Retention.Donor Relationship can be grown and fostered to improve retention and key financial behaviors over time. What is required is a theory based view of how these relationships form and how to measure and systematically impact them in simple, straightforward ways. This session treats you to an approach which transforms your one time Donor to a Lifetime Donor.
https://bloomerang.co/resources/webinars
Tammy Zonker will teach you about the five donor love languages and how to speak the love language your donor prefers; radically improving your donor retention rates.
The Art and Science of Effective Gift Acknowledgements (DonorSearch Flash Class)Bloomerang
https://bloomerang.co/resources/speaking/
We all know that thanking donors is important, but how and when should we be thanking donors? How do different approaches to acknowledgements make people feel, and how does that impact future engagement?
In this session, we’ll explore the latest research into donor behavior and effective gift acknowledgements, with special attention given to the recent groundbreaking findings of Jen Shang and Adrian Sergeant. You’ll come away with practical takeaways to help you craft thank you’s that are both impactful and memorable!
We’ll cover:
The connection between thanking and retaining donors
What donors want out of the communications we send them
The ways in which surveys can play a role in thanking donors
The enlightening results of several gift acknowledgement experiments
Richer Lives: Why Rich People Give - Presented by Theresa LloydAdam Davidson
Philanthropy is of increasing importance in modern society, yet the motivations and expectations of philanthropists appear little understood, either by those seeking funds or by those hoping that voluntary donations will help to bridge public sector funding gaps.
Join Theresa Lloyd, co-author of the groundbreaking book ‘Richer Lives – Why Rich People Give’ for this presentation as she explains why and how the richer members of our society engage in philanthropy.
This webinar is designed for:
- Fundraisers, especially major donor fundraisers.
- CEOs, senior managers, staff and volunteers in non-profit organisations as well as charity trustees.
- Professional advisers (e.g. bankers & lawyers, as well as philanthropy experts) working with donors and charities, and relevant umbrella bodies.
- Academics including students on courses concerned with the voluntary sector, especially students of philanthropy, fundraising and the third sector as well as general social policy.
- University libraries and resource centres operated by voluntary organisations.
Slides taken from the 25th April 2014 Webinar
A recording of this presentation is available. Please contact websupport@chapel-york.com for further information
The Importance of Retaining First-Time Donors (And How To Do It)Bloomerang
https://bloomerang.co/resources/speaking/
Fundraisers spend a lot of time acquiring new donors, and with good cause. However, in order to create a long-lasting relationship, the most critical gift isn’t the first; it’s the second.
In this session, nonprofit technology veteran Jay Love will make the case for why development professionals should concentrate on acquiring a donor’s second gift in order to achieve sustainable funding, high donor retention rates and high donor lifetime values.
You’ll see examples that can be implemented by any organization, whether you are a one-person shop or a large development department. The results can be astounding when put into daily use!
Best Practice Solutions for Recurring Donor Acquisition MysteriesBloomerang
https://bloomerang.co/resources/webinars/
Erica Waasdorp will show you how important recurring giving has become and how best to bring them in. With minimal time and effort but with the large focus these sustainable recurring donors deserve.
Membership Marketing for Botanical Gardens, Acquiring and Servicing members with direct mail, telemarketing, social media, digital marketing, two successful garden case studies
The Board’s Role in Fundraising & Resource DevelopmentBloomerang
https://bloomerang.co/resources/webinars/
If you are ready to turn your board around and increase their comfort level with fundraising, Sabrina Walker Hernandez will show you how!
Anatomy of a Successful Fundraising Appeal: Make a Compelling Offer Your Dono...Bloomerang
https://bloomerang.co/resources/webinars/
Whether you’re an old pro and just want some new tips, or you’re writing your appeal letter for the first time, you’ll find killer strategies and tried-and-true tactics from Claire Axelrad, J.D., CFRE to get your appeal to the next level.
Turn First-Time Donors Into Repeat DonorsBloomerang
https://bloomerang.co/resources/webinars
First-year communications are key to donor retention. Fundraising experts Jay Love and Tom Ahern will show you how to keep the love alive with effective donor retention strategies that will help you to raise more money for your mission.
Budget Friendly Ideas for Donor StewardshipMarina Dawson
This webinar, presented by Vanessa Chase, offers ideas for creating a donor stewardship plan that uses cost-effective stewardship tactics, and covers: why donor stewardship is the one of best way to grow your fundraising revenue; 5 tips to create a donor stewardship plan; easy, cost effective donor stewardship ideas.
Watch the full recorded webinar here: http://charityvillage.com/elearning/webinars/past-webinars/budget-friendly-ideas-for-donor-stewardship.aspx
Excerpt from a recent webinar run by seantriner.com
Middle-Value donor stewardship: three easy steps to make your mid-value donors feels like the VIPs they really are
Building Stronger Donor Relations SystemsColin Cumming
In recent years, phrases like “culture of philanthropy” and “donor centricity” have hit the field by storm, often with budget-breaking strategies for implementation and little information about where to start when one may not be a decision-maker. Thus at the Johnson Center for Philanthropy's Brown Bag Lunch & Learn Series, I facilitated a discussion about the importance of donor relations when it comes to long-term fundraising success and ethical fundraising practices. I also talked about the role of fundraising in the context of arts and cultural organizations.
The goal of the event was for participants to walk away with easy to understand ideas for their own organizations and volunteer roles. I discussed: Donor relations and fundraising from a historical perspective; How to integrate engaging donor relations practices into your fundraising program; Fund development challenges specific to membership-based organizations, arts and cultural organizations, and organizations that frequently request general operating funds.
"Donor Relationship Management - Increasing Fundraising efficiency through Evaluation".
Given the importance of individual donors to the sector, it is vital to understand how to cultivate relationship with donors to increase Retention.Donor Relationship can be grown and fostered to improve retention and key financial behaviors over time. What is required is a theory based view of how these relationships form and how to measure and systematically impact them in simple, straightforward ways. This session treats you to an approach which transforms your one time Donor to a Lifetime Donor.
https://bloomerang.co/resources/webinars
Tammy Zonker will teach you about the five donor love languages and how to speak the love language your donor prefers; radically improving your donor retention rates.
The Art and Science of Effective Gift Acknowledgements (DonorSearch Flash Class)Bloomerang
https://bloomerang.co/resources/speaking/
We all know that thanking donors is important, but how and when should we be thanking donors? How do different approaches to acknowledgements make people feel, and how does that impact future engagement?
In this session, we’ll explore the latest research into donor behavior and effective gift acknowledgements, with special attention given to the recent groundbreaking findings of Jen Shang and Adrian Sergeant. You’ll come away with practical takeaways to help you craft thank you’s that are both impactful and memorable!
We’ll cover:
The connection between thanking and retaining donors
What donors want out of the communications we send them
The ways in which surveys can play a role in thanking donors
The enlightening results of several gift acknowledgement experiments
Richer Lives: Why Rich People Give - Presented by Theresa LloydAdam Davidson
Philanthropy is of increasing importance in modern society, yet the motivations and expectations of philanthropists appear little understood, either by those seeking funds or by those hoping that voluntary donations will help to bridge public sector funding gaps.
Join Theresa Lloyd, co-author of the groundbreaking book ‘Richer Lives – Why Rich People Give’ for this presentation as she explains why and how the richer members of our society engage in philanthropy.
This webinar is designed for:
- Fundraisers, especially major donor fundraisers.
- CEOs, senior managers, staff and volunteers in non-profit organisations as well as charity trustees.
- Professional advisers (e.g. bankers & lawyers, as well as philanthropy experts) working with donors and charities, and relevant umbrella bodies.
- Academics including students on courses concerned with the voluntary sector, especially students of philanthropy, fundraising and the third sector as well as general social policy.
- University libraries and resource centres operated by voluntary organisations.
Slides taken from the 25th April 2014 Webinar
A recording of this presentation is available. Please contact websupport@chapel-york.com for further information
The Importance of Retaining First-Time Donors (And How To Do It)Bloomerang
https://bloomerang.co/resources/speaking/
Fundraisers spend a lot of time acquiring new donors, and with good cause. However, in order to create a long-lasting relationship, the most critical gift isn’t the first; it’s the second.
In this session, nonprofit technology veteran Jay Love will make the case for why development professionals should concentrate on acquiring a donor’s second gift in order to achieve sustainable funding, high donor retention rates and high donor lifetime values.
You’ll see examples that can be implemented by any organization, whether you are a one-person shop or a large development department. The results can be astounding when put into daily use!
Best Practice Solutions for Recurring Donor Acquisition MysteriesBloomerang
https://bloomerang.co/resources/webinars/
Erica Waasdorp will show you how important recurring giving has become and how best to bring them in. With minimal time and effort but with the large focus these sustainable recurring donors deserve.
Membership Marketing for Botanical Gardens, Acquiring and Servicing members with direct mail, telemarketing, social media, digital marketing, two successful garden case studies
The Board’s Role in Fundraising & Resource DevelopmentBloomerang
https://bloomerang.co/resources/webinars/
If you are ready to turn your board around and increase their comfort level with fundraising, Sabrina Walker Hernandez will show you how!
Anatomy of a Successful Fundraising Appeal: Make a Compelling Offer Your Dono...Bloomerang
https://bloomerang.co/resources/webinars/
Whether you’re an old pro and just want some new tips, or you’re writing your appeal letter for the first time, you’ll find killer strategies and tried-and-true tactics from Claire Axelrad, J.D., CFRE to get your appeal to the next level.
Turn First-Time Donors Into Repeat DonorsBloomerang
https://bloomerang.co/resources/webinars
First-year communications are key to donor retention. Fundraising experts Jay Love and Tom Ahern will show you how to keep the love alive with effective donor retention strategies that will help you to raise more money for your mission.
What Fundraisers Can Do to Stop Falling Retention RatesPursuant
Many nonprofit organizations are losing donors faster than they’re gaining them. In fact, retention rates have decreased 11 percent over the past seven years.
In this webinar, Rachel Muir, Vice President of Fundraising at Pursuant, and Jay Love, Co-Founder and CEO of Bloomerang, explore the root causes of poor retention rates and offer strategies for improvement.
Donor Retention Education with Wayne Robbins - BloomerangBloomerang
https://bloomerang.co/retention
This session explores the Fundraising Effectiveness Project report commissioned by AFP and the Urban Institute. The dismal news in this report can and should be an eye opener for every nonprofit engaged in fundraising.
We will focus on the root causes of poor retention rates, and offer tips for improvement based on the principles of Dr. Adrian Sargeant and Tom Ahern: two world-renowned authorities on building donor loyalty. Sargeant and Ahern’s principles are based upon years of research conducted in the sector and can be used by any organization, whether you are a one-person shop or a large department. We will show examples of their principles in action. The results can be astounding when put into daily use!
Learning Outcomes:
- Be familiar with current research on donor retention and how an increase or decrease can impact your bottom line
- Understand how to calculate your donor retention rate
- Learn new donor communications techniques in order to improve donor loyalty and retention
Love your donors - Developing Donor CareFiona McPhee
Donor care can be proactive and reactive. This session looked at both sides of the fence covering:
* a framework for managing the reactive side - responding to your donors when they contact you so you are building stronger relationships
* ideas for proactive donor care you can test to increase your donor retention and understanding of your donors
In an environment of declining retention rates, standing out from the crowd will take excellent donor care. Knowing how to assess your current level of care, identify gaps and opportunities and make changes to focus on your donors and not your organisation can be challenging. This session looked at frameworks and ideas to start making positive change.
https://bloomerang.co/resources/webinars/
Victoria Dietz will show you the proven steps to have meaningful conversations and build stronger relationships with your donors by keeping them engaged and properly setting expectations.
Principles of Fundraising Success: Unleash the Secrets to Donor Retention and...ArrevaSoftware
Year after year, donor retention is one of the most commonly identified challenges within Clubs. Donor retention is offers Clubs a tremendous opportunity for increased donation revenue, and thanks to the advent of digital donor databases and email marketing automation, it’s much easier to keep donors engaged in your mission year round.
https://bloomerang.co/resources/webinars
Erica Waasdorp will show you the best approaches to keep your monthly donors giving for years on end, using tools you already have in place.
Similar to Donor Retention Education w/ Amy Sermersheim (20)
Leading With Impact: Looking Ahead at 2024 Trends in LeadershipBloomerang
Kishshana brings a wealth of experience from both nonprofit and corporate realms, offering a unique perspective that is both relatable and transformative. Learn about the synergies and distinctions between these two spheres and how you can leverage these insights for greater impact.
Google & Yahoo's Email Update: Your Must-Do ChecklistBloomerang
Google & Yahoo have new rules to prevent spam, and these rules went into effect on February 1. Here’s what you need to know and do to make sure the emails you send continue to reach your supporters.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
FIDO Alliance Osaka Seminar: Passkeys and the Road Ahead.pdf
Donor Retention Education w/ Amy Sermersheim
1. What Every Fundraiser Can Do to Stop
Falling Donor Retention Rates
Amy Sermersheim
October 14, 2015
2. Agenda
• Why Does Loyalty Matter?
• Why People Lapse
• Transaction vs. Relationship Approaches
• Retention Begins with the Thank You!
• Building Commitment
• Monthly Giving
• Managing Service Quality
• Conclusion: Donor Engagement
4. Why Does Loyalty Matter?
Do you know your retention rate?
What does a 10% increase in donor retention mean in terms
of LIFETIME dollars raised?
• 50%
• 100%
• 150-200%
5. Why Does Loyalty Matter?
Improving donor retention rates by 10%
can improve LIFETIME dollars raised by?
150-200%!
6. Why Does Loyalty Matter?
To calculate your donor retention rate, simply find the number of donors
who gave to your organization in a calendar year, and the number of
donors from that same pool who made a donation in the following year.
Divide the second number by the first.
https://bloomerang.co/retention
12. Donor Attrition Over Five Years
# of
Donors
Attrition
Rate
Donors
Remaining
After 1
Year
Donors
Remaining
After 2
Years
Donors
Remaining
After 3
Years
Donors
Remaining
After 4
Years
Donors
Remaining
After 5
Years
1,000 20% 800 640 512 410 328
1,000 40% 600 360 216 130 78
1,000 60% 400 160 64 26 10
Why does loyalty matter?
13. CUE THE EXPERT:
Dr. Adrian Sargeant
Bloomerang Chief Scientist
• Professor of Fundraising at Indiana University
• Professor at the Australian Centre for Philanthropy
• World's Foremost Authority on Donor Retention
• Nonprofit Times' Top 50 Power and Influence List
• Managing Editor of the International Journal of
Nonprofit and Voluntary Sector Marketing
• Renowned Author of Numerous NPO Books
• Voted 3rd Most Influential Person in Fundraising
by Fundraising Magazine
Why Does Loyalty Matter?
14. Dr. Adrian Sargeant:
“A 5-10% upward change in Donor Retention can
DOUBLE the Lifetime Value of your donor database!”
Why Does Loyalty Matter?
15. Defining Lifetime Value:
"The total net contribution that a donor generates during
his/her lifetime in your database."
Why Does Loyalty Matter?
17. Donors Who Remain Loyal are Much More Likely to Engage
with the Organization in Other Ways:
• Additional gifts in response to emergency appeals
• Volunteer
• Upgrade gifts
• Lobby for the organization
• Seek out other donors on the organization's behalf
• Buy from gift catalogue
• Promote the organization to friends and acquaintances
Why Does Loyalty Matter?
18. The cost to acquire a new donor is 6-7
times that to retain existing donors
“Taking positive steps to reduce gift and donor
losses is the least expensive strategy for increasing
fundraising Income”
Roger Craver
Why Does Loyalty Matter?
20. Why People Lapse
Reason % of Respondents
Can no longer afford to support 54%
Other causes more deserving 36%
Death/relocation 16%
Organization did not acknowledge my support 13%
No memory of having supported 11%
Organization did not inform me how my money had been used 8%
Organization no longer needs my support 6%
Quality of support provided by organization was poor 5%
Organization asked for inappropriate sums 4%
I found organization's communication inappropriate 4%
Am still supporting by other means 3%
Organization did not take account of my wishes 3%
Staff at organization were unhelpful 2%
23. Would it not be better to?
• Recognize donors by name
• Acknowledge their prior giving
• Tailor the communication to reflect their known interests
• Let me choose the type of communications they receive
and how and when they'd like to give
Transaction Vs. Relationship Approach
24. Comparison of Transaction and Relationship Fundraising
Approaches
Transaction Vs. Relationship Approach
Differences Transaction
Fundraising
Relationship Fundraising
Focus Soliciting single
donations
Retaining donors
Key measures Immediate ROI,
amount of donation,
response rate
Lifetime value
Orientation Urgency of cause Donor relationship
Time scale Short Long
Customer service Little emphasis Major emphasis
25. From a donor's perspective, relationship fundraising addresses
how an organization...
• Finds you
• Gets to know you
• Keeps in touch with you
• Tries to ensure that you get what you want from it in every
aspect of its dealings with you
• Checks that you are getting what it promised you
• Seeks your advice and input
• Shows it values you
Think about how a good friendship develops...
Transaction Vs. Relationship Approach
26. Transaction Vs. Relationship Approach
A donor "timeline" of
relationship building
History of every event with
the constituent.
Important retention
information
32. Retention Begins With The Thank You!
Acknowledgment Principles
• Acknowledge online gifts within 1 hour
• Acknowledge offline gift within 48 hours
• First-time donors who get a personal thank you within
48 hours are 4x more likely to give a second gift.
• Be different than the rest (Handwritten!)
• State exactly what the monies will fund
• Call ALL new donors
• A three-minute thank-you call will boost first-year
retention by 30%
• Call or see in person as often as possible
33. Retention Begins With The Thank You!
Who can do the thanking?
• Board members
• Volunteers
• Director of Development
• Executive Director
36. • Committed donors are likely to remain loyal even when
the quality of service is not optimal or when there is
negative publicity about some aspect of the organization's
work
• With commitment a donor's support continues through
good times and bad
Building Commitment
37. • Commitment Drivers...
o Concern - Donors are likely to be
committed if they believe they are
valued and that the organization has
their welfare at heart
o Exercise of choice in frequency and
content of communications
o Provision of benefits - social, emotional,
or tangible rewards (access to
information, premiums)
Building Commitment
38. Commitment Drivers…
• Respect - up to date data (entered correctly), regard for
privacy and professionalism in data management and
manipulation
• Involvement - the greater the number of ways an
individual engages with a nonprofit, the greater the
commitment he/she will feel
Building Commitment
39.
40. • Commitment Indicators
o Recency and pattern of giving
o Individual donations vs. sustaining donations
o Number of years of giving
o Upgrades/downgrades
o Event attendance
o Volunteer activities
o Opens your emails
o Clicks links in your emails
o Unsubscribes from emails
o Visits your web site
o Has stated communication preferences
o Initiates interactions
Building Commitment
41. What You Need to Know About Your Donors
• Why did they start giving to your organization?
• What are their expectations of your organization?
• What communications do they want to receive?
• How do they want to give?
• How else might they give?
• Are they interested in supporting your organization in other
(non-monetary) ways?
• What particular aspect of your organization's work interest
them?
Building Commitment
42. • Action Plan for Building Donor Commitment
o Match fundraising program to donor needs
o Constantly reinforce the value to the donor
o Develop new-donor communications and ask for
feedback
o Explain full-range of services
o Develop donor recognition programs
o Measure satisfaction and retention
o Analyze complaint data
o Identify relationship issues and failures
Building Commitment
45. “Monthly giving appeals not only to younger donors
who find it convenient and easy, but also to older
donors, who are more likely to live on a budget. But,
regardless of their age, monthly donors will often
give for decades, are more loyal than even the most
consistent annual donors, and are far more likely to
leave bequests”
- Harvey McKinnon
Monthly Giving
47. • Impact on Donor Loyalty
• Tend to give for four to seven years
• Communication balance improved - no need to ask for
donation in each communication
Monthly Giving
48. • Getting Started
• At the minimum, offer the opportunity online
• Who to target
• Show the price points: $10 a month can do X, $20 a month can do
Y…
• Ask as soon as possible after the 1st gift
• Appeals
• Newsletters
• Incoming calls
• Thanks
• Keep in touch
Monthly Giving
49. “Two words: Monthly giving. Regular/monthly or
sustained gift programs are currently revolutionizing
the economics of fundraising. If your nonprofit
doesn’t have one – it should get one. Lifetime values
are 600-800% higher than would be the case in
traditional annual fund giving. It’s also more
resilient in the face of changes in the economy.”
-Adrian Sargeant
Monthly Giving
52. It is important to recognize that donors' perceptions of how
good the organization is at program delivery and
administration are driven to a great extent by completely
unrelated variables.
Managing Service Quality
54. • The better an organization is at solving complaints, the
higher its retention rate
• Donors who complain are more loyal than those who do
not even though they are not able to obtain any
satisfaction!
• Think of complaints as opportunities....opportunities to
keep donors loyal!
Managing Service Quality
56. • Try to understand and record why a donor is giving to you
• Focus on a relationship approach rather than a
transactional one
• Work to build commitment
• Pay attention to service quality
Remember:
“A 5-10% upward change in Donor Retention can
DOUBLE the Lifetime Value of your donor database!”
So....
57. Other Bloomerang Resources
• Free weekly educational webinars
• Daily blog posts
• White papers
• Bloomerang TV
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