This document is a resume for Steve Smith, who has over 30 years of experience in leadership roles across small- and large-scale companies. He has a proven track record of analyzing complex problems and developing innovative solutions to improve organizational efficiency and restore effective ways of working. His experience includes establishing best practices, managing transformation projects, and leading teams in both technical and consulting roles.

1. STEVE SMITH BSc(Hons) C.Eng. MIET
Greenham, Newbury,
Berkshire, RG19 8FA,
United Kingdom.
+44 - 7733 - 307413
Email: Steves1010@aol.com LinkedIn Profile: http://uk.linkedin.com/in/steves1010
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PROFILE
As a Senior Management Professional with some 30 years leadership experience gained across
both SME’s and major technically focused multinationals, I have developed a specialisation in
helping organizations to improve the way they work. Growth, rightsizing, culture change,
infrastructure change, development of new products and services, standards compliance,
employee engagement & motivation – these, and many other associated transformational
challenges, can impact the efficiency and profile of an organization, impairing its ability to
succeed in meeting its goals.
I have a proven track record of analysing complex scenarios and developing & deploying
innovative solutions, tools & processes to restore effective ways of working. I have also
accumulated a significant amount of experience in building and leading transformation projects,
covering the planning, implementation and post phases of the change management cycle. I now
wish to take this experience into new business environments offering fresh challenges.
KEY ACHIEVEMENTS
· Establishment and leadership of Group Best Practices Forum within a major telecoms vendor
with appointment as Group Innovations champion. Resulted in improved employee
engagement, increased internal efficiencies, CMMI compliance and documented process
improvements.
· Created and deployed a tactical and strategic resource forecasting process and capability
planning for a 200+ Design and Implementation division. This gave senior management a
consistent and formal means to establish future resource demand trends and hence
determine appropriate resource dimensioning levels.
· Recovered a failing internal Business Unit which subsequently generated £2.5m p.a. turnover
from a major national high street bank program.
· Established Project Management as a new revenue service within a client company. This
subsequently generated £0.3k turnover in first 6 months of operation.
· Role as Product Manager for design and introduction of new design of terminal handset range
for a multinational telecoms supplier. This subsequently became the new global design for
introduction across international markets.
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2. EXPERIENCE
Ericsson August 2000 - Present
· Process Improvement Manager
o Evaluation, assessment and improvement of internal processes to complement senior
management drive for cost reduction and improved operating efficiency.
o Benchmarking against, and subsequent local deployment of, global process framework
for Managed Services delivery to multiple accounts.
o 6Sigma lead for local dead cells improvement program for major Managed Services client.
· Best Practice Manager
o Selected for this role to introduce new best practices focused towards accountability and
measurability against financial and time-based performance targets. Champion for
selection and introduction of new innovations.
o Introduction and deployment of tools and processes for the monitoring and
measurement of success against individual, team and group targets. Established a Group
KPI (Key Performance Indicator) and monthly performance monitoring process.
o Major contributor to achieving country operational alignment to Regional and Global
Company policies and directives. This ensured alignment to CMMI (Capability Maturity
Model Integration) principles and resulted in increased levels of autonomy for local
operations.
o Instigated formal benchmarking of divisional performance against comparable internal
and external business units. This led to identification and adoption of ‘Best in Breed’
practices.
· Core Network Manager
o Commissioned to establish and run Core Networks Consultancy Group within newly
formed Network and Technology Consulting Division. Responsible for recruitment, line
management, group leadership and development of business opportunities for a team of
30 Consultants. Initially also pro-active in establishing the division through divisional
strategy formulation, marketing activities, portfolio creation, establishment of processes
& procedures and building internal & external stakeholder relationships.
· Project Manager
o Elected as Project Manager responsible for the roll out of Ericsson’s new standardised
Remote Access Solution (RAS) to all of Ericsson’s customers in the UK and Ireland.
Responsible for all customer liaison, solution design, timescales, budget, delivery,
documentation and handovers. Management of a team of Subject Matter Experts to
address integration, security and customer support & handover issues. The ongoing
success of this project formed a key component within the Market Unit to achieve local
support accreditation within Ericsson.
· Technical Architect Team Leader
o Leadership of a team of 12 Core Network specialists assigned to deliver mobile core
network solutions to key mobile operators. Responsible for line management, team
dimensioning, project management activities, quality monitoring, budgetary controls and
customer liaison.
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3. Equant December 1999 – August 2000
· Business Support Executive
o Responsible for account relationship management and restoration of business from
troubled accounts (£10m - £100m spend). Involved in multiple bid management activities.
Memorex Telex September 1997 – December 1999
· Senior Systems Engineer
o Responsible for network design solutions involving 3Com products.
o Established an internal IBM Token Ring Subject Matter Expert forum and a 3Com
Designers forum. This led to a successful £0.5m+ bid for an IBM Token Ring customer
infrastructure project, plus an internal company support structure for network designers
working with 3Com products.
Lancare / Knowledge Group 1992 – 1997
· Business Manager
o Recovered a failing internal Business Unit. This subsequently went on to generate £2.5m
p.a. turnover from the Barclays National Programs account.
· Strategic Account Management
o Management of national sales team delivering design consultancy and supporting
educational accounts. Team turnover subsequently doubled within 6 months. Achieved
MicroSoft Solution Provider status and CHEST SELECT 3 approved reseller status for
Lancare. This led to first year Microsoft sales in excess of £0.75k.
Case Communications 1987 - 1992
· Technical Project Manager
o Responsible for design, configuration and implementation of LAN, Multiplexor and packet
switch communications systems. Involved in multiple bid management activities.
o Appointed as Southern Regional Revenue and Critical Accounts Manager with
responsibilities to maintain revenue targets and restore business from troubled accounts.
o Established Project Management as a new revenue service. This subsequently generated
£0.3k turnover in first 6 months of operation.
British Telecom 1986 - 1987
· National Account Management
o Responsible for supporting five high-spend national accounts to promote sales of
MegaStream based services. Achieved through delivery of consultancy to customer
Communications and Data Processing professionals at CIO level on voice, data and
integrated networks.
Philips TMC Telecommunications 1982 - 1986
· Product Manager
o Product Manager for design and introduction of new Slimline Terminal handset range for
Philips Key Systems. This subsequently became the new global design for introduction
across international markets.
o Produced two white papers on voice and data convergence.
o Key participant in European collaboration on development of Philips Sopho-S voice key
system. This enabled cost savings through joint collaborative design serving multiple
European markets.
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4. EDUCATION AND TRAINING HIGHLIGHTS
2011 Six Sigma green belt, formal training plus project completion and assessment.
2010 ITIL Foundation, one week intensive plus exam.
2009 Security and Risk Management, for business managers.
2009 Leading the Business, seven day intensive covering expanding business horizons,
optimizing business performance and making it happen in the business.
2008 Diversity training, supporting ethnic and cultural diversity within the workplace.
2008 Managing Safety, HS&E in the workplace.
2006 Ericsson Leadership Core Curriculum, 120 hours of leadership training in people and
performance management.
2004 Innovations Intensive, SIA Group.
2004 Structured Project Management, PROPS and PRINCE2 methodology, Cell Telecom.
1998 3Com University Partnership training, Berlin.
1996 Cisco Sales Expert.
1991 Negotiating Skills, Mercuri International.
1988 Project Management, Management and Skills Training UK.
1987 Assertive Management, BT Management College.
1986 Business Organisation and Practice, BT Management College.
1986 Business Finance training, BT Management College.
Chartered Engineer of the Institution of Electrical Engineers, IEE.
BSc. (Hons) in Electrical and Electronic Engineering, Portsmouth University.
Technical training in GSM & 3G Mobile Networks, Local Area Networks, Ethernet, IP, ATM, FR & X25
Protocols, Token Ring, Stat Mux and TDM.
Product and sales training in Ericsson, Juniper, Cisco, IBM, 3Com, Xylan, Case, and BT.
KEY SKILLS
· Strong communication and stakeholder management.
· Diplomatic and able to lead cross-functional teams.
· Ability to build a professional support network.
· Culture and process aware. IT Literate.
· Project and Line Management experience.
· Enterprising and highly self-motivated
· Strong determination and an eye for detail.
· Capable of working as part of a team or alone.
· Highly organized and target focussed.
· Enjoys new challenges and always learning.
· Perseverance, even in the face of uncertainty.
· Visionary and willing to challenge the status quo.
PERSONAL PROFILE
Married, 3 children. Country House restoration. Formed (& performed in) rock bands.
Clean driving licence, valid (UK) passport and good health.
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