Andrew Smith is a senior project manager with over 19 years of experience managing complex telecom and IT projects valued up to £20M. He has extensive experience delivering full project lifecycles on time and on budget, and has a proven track record of generating additional sales. He holds certifications in PRINCE2, PMI-PMP, and MSP project management methods.

1. Andrew Smith
Netherwood
Green Lane
Balsall Common
West Midlands
CV77EJ
Telephone: 07502 223856
E-Mail:andrewlbsmith@yahoo.co.uk
Personal Profile:
A professional Senior Project Manager/Consultant with extensive experience in Telecom’s and
IT environments, who thrives on challenge and delivers results. An excellent communicator and
motivator, with a proven record in relationship management and team building. Highly skilled at
managing new technology introduction, and complex network rollout projects, with a history of
generating add on sales and enhancing Customer relationships. Degree qualified with
Prince2/MSP and Project Management Institute (PMI-PMP) certification.
Key skills:
• Certified as a Professional Project Manager with the Project Management Institute (PMI-
PMP) and as a PRINCE2 Practitioner, and MSP (Managing Successful Programmes)
• 19 years experience as a Project Manager, Programme Manager and Consultant in both
Internal and external Customer facing environments.
• Demonstrable experience of leading and delivering the full lifecycle of complex projects
valued up to £20M, on time, to budget and to scope.
• Skilled at managing single turnkey projects as well as multiple smaller ones.
• Extensive knowledge of risk, change control and quality management.
• First rate leadership skills, experience in motivating and managing stakeholder and multi-
disciplinary, international teams.
• A meticulous approach to project planning, but equally adapt at mitigating complex risks and
issues.
• Highly motivated and enthusiastic.
• Extensive knowledge and experience of the Telecom’s and IT industry and ability to apply
technological knowledge where appropriate.
• Able to work on own initiative from a ‘Home office’ or from a ‘hot desk’, in any
company/customer office location as required by the project.
Achievements:
• Delivered a Program of IT Security Control Standards on behalf of Aviva.
• Delivered Managed Communications services including a combination of Call centre,
Converged office telephony/data solutions and LAN/WAN networks.
• Managed design, delivery and government trials of a confidential terrorist attack recovery
network with a £13M value. Generated add on sales of £3M and thus received a company
recognition award and Customer appreciation award.
• Successfully delivered a complex £6M OSS network management upgrade ahead of
schedule, and without any loss of Customer service, within a challenging time constraint.
• Managed a new technology introduction (Exchange ‘Soft switch’) to time, cost and scope
with a value of £4M and generated £400k of add on sales.
• As part of a small project team on a key account achieved full year sales of £450M.
• Appointed ‘Change Champion’ while working with external consultancy to review, agree and
implement new business model processes and tools.
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2. Andrew Smith
Career history:
Program Manager Independent Contractor
July 2016- Dec 2016
• Delivered a Remediation program of 35 failing IT security control standards on behalf of
Aviva Insurance.
Consultant Bluefish Communications
July 2015- June 2016
• Delivered a program of IT security control standards on behalf of Aviva.
• Delivered a Telephony Transformation Project on behalf of Thomas Cook, specifically
planning the move of their current HQ & ROI offices, and requiring significant business
consultancy before scoping.
Project Manger Central Telecomm/Vodafone
April 2008-June 2015
• Project managed delivery of several High complexity IPT office converged voice and data
solutions, both on site and Hosted (Avaya, Cisco, Nortel, Mitel etc)
• Examples are the Atos-NS&I and Vodafone Call Centre and AIC Projects.
• Provided significant Project Management input to several successful Project bids, and
provided leads for many add on sales opportunities generating significant additional income
• Contributed many initiatives to bolster Vodafone’s Project management offering and
Processes.
Project/Program Manger Azzurri Communications, High Wycombe
Dec 2007-April 2008
• Project managed delivery of several office converged voice and data MITEL solutions, and
an Avaya Call centre Network upgrade and office move.
• Provided significant Project Management input to several successful Managed network
services bids with values of several £1-3M.
• Programme Managed a £12M, 7 year Managed services contract with a major National
Health trust, Activities involve writing all of the Project launch documentation, Risk analysis
against significant liquidated damages, and identifying all project stakeholders and forming a
programme/project team. Technologies include Mitel phone systems, Carrier WAN circuits,
Bedside information systems and Private Mobile Networks.
Senior Customer Project Manager Ericsson Telecommunications, Guildford
Dec 2005-Dec 2007
• Lead Project Manager from bid through to hand over of a complex new technology
introduction project.
• Responsible for leading a multi national project team including sub Project Managers and
contractors, field staff and hand over to support organization.
• Responsible for technical liaison between Customer and internal technical leads and
associated problem resolution, solution acceptance and change/risk control.
• Project steering from bid through to handover, for overlapping life cycle of projects.
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3. Andrew Smith
Programme Manager Marconi Telecommunications, Coventry
Sep 2003-Nov 2005
• Management of key Customer account, including scoping, planning, staffing and monitoring
new technology projects and any special bespoke Customer requests.
• Responsible for delivering several complex new technology and delivery projects into new
and existing Customer networks with an annual market value of £50M.
• Responsible for Profit and Loss account and bid management.
• Organize and chair programme steering meetings with Customer and project teams.
• Foster and develop new follow on business as part of key account team.
Summary of other positions
Project Manager Marconi Telecommunications, Coventry
Aug 1998-Aug 2003
Test & Manufacturing Strategy Manager GPT Telecommunications, Coventry
June 1997-July 1998
Test Development Team Leader/Engineer GPT Telecommunications, Coventry
Jan 1990-June 1997
Senior Test Engineer GEC Telecommunications, Coventry
Sep 1986-Dec 1989
Education and training:
Batchelor of Science (BSc) 1992-98 Open University
PRINCE 2 Practitioner 2007 APM
Project Management Professional (PMP) 2006-7 Project Management Institute (PMI)
Associate Certificate in Project Management 2006-7 George Washington University
Association of Project Mangers (APM) 2001 Association of Project Managers
Managing Successful Programmes (MSP) 2015 APM
Personal details:
Driving licence: Full, clean UK.
Interests: A keen performing musician and song writer. I also enjoy hiking, and
family history.
References: Available on request.
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