Steve Smith is an intrapreneur with over 30 years of experience helping organizations improve how they work. He has a proven track record of analyzing complex problems and designing innovative solutions. As an intrapreneur, he is highly motivated, proactive, and comfortable taking initiative within an organization to pursue new products, services, or solutions. He provides examples of projects he has led, such as establishing best practices forums and performance monitoring processes, that have helped companies improve employee engagement, efficiencies, and growth.

1. SStteevvee SSmmiitthh
Intrapreneur
GREENHAM, NEWBURY, steves1010@aol.com
BERKSHIRE, RG19 8FA 07733 - 307413
Profile
From some 30 years experience gained across both SME’s and major technically focused multinationals I have developed
a specialisation in helping organizations to improve the way they work. Growth, rightsizing, culture change,
infrastructure, development of new products and services, standards compliance, employee engagement & motivation –
these, and many other associated challenges, can impact the efficiency and profile of an organization, impairing its ability
to succeed in meeting its goals.
I have a proven track record of analyzing complex scenarios and designing & deploying innovative solutions, tools &
processes to restore effective ways of working.
And why do I describe myself as an ‘Intrapreneur’? Because Intrapreneurs are seen as highly self motivated, pro-active,
action-oriented people who are comfortable with taking the initiative, within the boundaries of an organisation, in pursuit
of an innovative product, service or solution.
BUSINES PROFILE
In-tra-pre-neur (in-tre-pre-nur) n.
A person within a large corporation who takes direct responsibility for turning an idea into a profitable or
productive finished deliverable through assertive risk taking and innovation.
[Intra (corporate) + (ENTRE)PRENEUR].
Personal Skills
· Enterprising and highly self-motivated.
· Strong determination and an eye for detail.
· Capable of working as part of a team or alone.
· Highly organized and target focussed.
· Enjoys new challenges and always learning.
· Perseverance, even in the face of uncertainty.
· Visionary and willing to challenge the status quo.
Business Skills
· Strong communication and stakeholder management.
· Diplomatic and able to lead cross-functional teams.
· Ability to build a professional support network.
· Project and Line Management. 6Sigma Green Belt.
· Culture and process aware. IT Literate.
· Web Design skills (Dreamweaver, Photoshop, SharePoint
and TeamSite).
Examples of Client Engagements & Achievements
(More detail, and more examples, available on request)
Establishment and management of Group Best Practices Forum within a major telecoms vendor.
Appointed as Group Innovations champion. This led to improved employee engagement, increased
internal efficiencies and documented process improvements.
Created and deployed a tactical and strategic resource forecasting process and capability planning for a
200+ Design and Implementation division. This gave senior management a consistent and formal
means to establish future resource demand trends and hence determine appropriate resource
dimensioning levels.
Major contributor to achieving country operational alignment to Regional and Global Company policies
and directives for a major UK organisation . This ensured alignment to CMMI (Capability Maturity
Model Integration) principles and resulted in increased levels of autonomy for local operations.
Within a UK mobile telecoms company established a Group KPI (Key Performance Indicator) and
monthly performance monitoring process. This also mapped regional Balanced Scorecard objectives to
performance objectives for individual staff. This enabled Group performance to be measured,
analysed and improved.

2. Examples of Client Engagements & Achievements …….cont’d.
Supported Line Management of a large department through development of employee performance
evaluation process, reward and recognition scheme, competence profiling tool, employee information
handbook, Problem Solving Toolbox and cheat sheet library. This led to improved support for staff and
reduced their time spent searching for information and solutions.
Instigated formal benchmarking of divisional performance against comparable internal and external
business units. This led to identification and adoption of ‘Best in Breed’ practices.
Driver for culture and process harmonisation for recently TUPE’d Managed Services organisation
acquired from major UK mobile operator. This enabled the new managed services support unit to
integrate with the parent company ways of working and hence achieve expected levels of alignment.
Establishment of a formal internal certification process, including role as assessor for candidates. This
enabled benchmarking of staff against defined competence profiles and job grading levels. Result was a
more consistent and structured career path for staff. Run using 6Sigma DMAIC methodology.
Company Sales support through the creation of Services Sales portfolio and local booster for add-on sales
process. This raised the profile of the organisation through its increased sales contribution.
Project Management of Remote Access Support roll-out to customers. Major contributor to, and Line
Management within, new Consultancy focussed Business Unit. Line Management of Network Design
group.
Re-establishment of business from troubled accounts for a UK reseller. Three failed accounts
subsequently brought back on line and generating orders.
Established an internal Token Ring Subject Matter Expert forum for a Local Area Network
implementation company. This led to a successful £0.5m+ bid for a customer infrastructure project.
Took on management of a sales team within a small UK solution provider, doubling the team turnover
within 6 months.
Revived a flagging internal Barclays National Programmes Business Unit which subsequently generated
£2.5m p.a. turnover.
Established Project Management as a new revenue service within a client company. This subsequently
generated £0.3k turnover in first 6 months of operation.
Role as Product Manager for design and introduction of new Slimline Terminal handset range for Philips
Key Systems. This subsequently became a new design for introduction across global markets.
Credentials
· BSc (Hons) 2.1 (Electrical & Electronic
Engineering),
· C.Eng, MIET, 6Sigma certified green belt.
· Clean driving licence, valid passport and excellent
health.
Find me on LinkedIn:
http://uk.linkedin.com/in/steves1010
Major Clients
Ericsson UK Ltd
Equant
Memorex Telex
Lancare UK Ltd
Dowty Case Communications Ltd
British Telecom National Accounts
Philips Telecommunications
BUSINES PROFILE