Steve Smart is a highly skilled project management professional with extensive experience managing complex IT projects across multiple industries. He has a proven track record of delivering projects on time and under budget, including the successful New Zealand Passport Redevelopment project. Steve is PRINCE2 certified and skilled in all phases of the project lifecycle with a focus on risk management. He has over 15 years of experience leading cross-functional teams to implement strategic solutions for clients.

1. STEVE SMART
25 Woodland Road, Kenilworth, Warwickshire, CV8 2FJ | +44 (0) 7512 752279 | stevesmart247@gmail.com
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EXECUTIVE SUMMARY
A highly skilled Project Management Professional and Business Systems Solutions Specialist with extensive IT expertise,
detailed business knowledge and a proven ability to make viable contributions at senior business management level. Fully
conversant with industry standards and best of breed practices through the full project lifecycle, with a consistent track
record in delivering cost effective strategic solutions. Committed to promoting the ongoing development of IT skills across
an organisation, combining business and transformation leadership abilities alongside significant technical competence in
risk, issue and change management along with the implementation of robust financial governance.
CAREER ACHIEVEMENTS
▪ Managed and executed numerous multi-disciplinary projects at all levels of the project lifecycle. This included
implementing business intelligence tools and systems, data warehousing, asset management tools, procurement
software and compliance management software for a variety of high profile clients.
▪ Successful executed the New Zealand Passport Redevelopment project for the Department of Internal Affairs,
2014. Surpassed project objectives and KPIs. Project received an “Excellence in Public Sector IT Award”. The
Australian government has since adopted key aspects of the project to facilitate the redevelopment of its passport
issuing systems.
▪ Key stakeholder in the development of strategic architecture and roadmaps in relation to existing enterprise
applications and subsequent deployment of state of the art core applications in Waterfall and Agile environments,
as well as numerous bespoke business systems enhancing efficiency and profitability in line with clients’
objectives.
▪ Certified PRINCE2® Practitioner, successfully implementing PRINCE2® methodologies across projects with key
focus on risk analysis and mitigation, business impacts and determining solutions, change management and
communication planning. Implemented an improved risk and problem management process for key projects.
▪ Provided detailed reports; led project reviews; spearheaded issue resolution, process development, gathering and
integrating requirements from cross-functional stakeholders; managed external vendor participation.
▪ Successfully developed and implemented strategic IT system solutions for Health, Finance and Network systems
amongst others. Also achieved user recognition of effective business management skills and IT expertise through
extensive interaction with key stakeholders.
CAREER HISTORY
Hewlett Packard (HP), New Zealand Aug 2010 to Oct 2015
Project Manager
Lead overall management and support for concurrent projects delivering multiple products to strategic departments of the
New Zealand Government, such as the Ministry of Social Development and Department of Internal Affairs. Served as a
conduit between clients, management and the project development teams. Applied best practices to ensure the Software
Delivery Life Cycle ran consistently and that risks were efficiently communicated. Worked with executive and senior
management to define and plan new projects and roll out group wide initiatives. Key technical responsibility for project
planning, developing the business case, project initiation and set up, requirements gathering, method development, detailed
design and UATs to full implementation and roll out.
▪ Led cross functional employee teams and chaired daily/weekly operational meetings with Senior Management and
customer representatives where project milestones, actual vs. plan, supply shortages, KPI, P&L were reviewed and
presented recovery plan where necessary.
▪ Managed program cost, schedule, quality, performance, processes and subcontract activities. Employed EVM,
metrics, risk management and project management methodologies to ensure successful execution.
▪ Directed and monitored organisation staffing, including employee selection, career development, performance
assessment, workload planning, recognition, and disciplinary actions.
▪ Provided leadership and consistently introduced innovative approaches to enhance performance, efficiency and
customer satisfaction.
▪ Spearheaded day-to-day business functions of multiple projects, including seamless facilitation of financial
functions and financial projections to support new business opportunities.
▪ Major contributor to the development of all infrastructure initiatives for the client, including critical path and
design projects, budgeting, planning, policies, and workflow prioritisation.
▪ Developed cost benefit analysis for programmes and communicated to executive steering committee for evaluation
and decision making for various product development phases.

2. ▪ Continuously managed complex stakeholders issues in relation to cost, politics, regulation, time and culture.
British High Commission, New Zealand Jun 2009 to Aug 2010
Passport Examiner/ Project Coordinator
Responsible for the assessment and eligibility of passport applicants to hold and maintain British Passports. Reviewed
information on applications to define eligibility according to nationality laws and governmental policies. Examined
supporting documents, affidavits, and records, to evaluate authenticity of documents. Also responsible for the management
and development of projects to enhance High Commissions services.
▪ Supported the design and development for the British High Commission website, which was subsequently adopted
and is used a template globally for all British High Commissions and Embassies worldwide.
▪ Designed, developed and implemented a tracking system designed to simplify and enhance Trans–Tasman
stakeholder relationships, leading to a significant reduction in errors in passport applications and enhanced service
delivery.
▪ Analysed and maintained all reported project activities emphasising items such as scope variations, slipped tasks,
upcoming tasks and actual hours vs. planned hours.
▪ Educated and advised project teams on various project management processes including planning, controlling,
execution and close out.
▪ Organised and facilitated planning sessions for new projects; took care of planning for ongoing projects as and
when required.
UK DVLA, UK Oct 2003 to Oct 2008
Enforcement Field Officer
Responsible within the UK Department for Transport, Driver and Vehicle Licensing Agency for the South West region with
a key focus on Devon and Somerset for ensuring compliance with DVLA requirements. Actively liaised with members of
the public covering vehicle and driver licensing as well as the enforcement of fines and penalties. Developed key
relationships with partner agencies including HM Customs, Borders and Immigration, Vehicle Operators and Standard
Agency, and all Police forces in the South West of England.
▪ Participated in operational briefings acting on occasion as primary contact for field operations for the DVLA.
▪ Located and tracked suspected offenders to establish culpability for motoring offences. Also supported legal
proceedings by providing expert witness testimony.
▪ Routinely reviewed databases to ensure accuracy of information in support of DVLA programmes and activities.
▪ Undertook extensive investigations in response to Ministerial and public complaints regarding unlicensed vehicles.
EDUCATION & PROFESSIONAL QUALIFICATIONS
BSc (Hons) Marine Navigation with Meteorology
PRINCE2® Practitioner
Expert Excel based database development skills
UK Government led – in house Project Management Training
REFERENCES AVAILABLE ON REQUEST