Meghna Bali Garg has over 9 years of experience in hospitality, real estate, and facilities management. She currently works as an Associate Director at Thomson Reuters, where she oversees administration, real estate development, and facilities management. The document provides details of her work experience and qualifications.

1. Confidential, February 1, 2015 Page 1
Meghna Bali Garg
Delhi NCR, India.
Phone – +91-97110 69912
Email ID - garg_meghna1986@yahoo.co.in
• Over 9 years of diversified experience in Hotel & Hospitality Industry, IT and BPO/LPO industry,
specializing in Real Estate Expansion and Infrastructure Development, Facilities Management &
Administration, Hospitality Services, Event Management, Logistics Management, Vendor Liaising
and Inventory management.
• Headed Butler Service Operations and Fine Dine Restaurant setups for over 4 years, across various
renowned establishments of the Taj Group which include Taj Lake Palace - Udaipur, Taj Umaid Bhawan –
Jodhpur and Taj Mahal – New Delhi.
• Excellent & professional verbal/ written communication skills; ability to negotiate and reach common
ground to ensure project success.
• Ability to understand complex business relationships and build strong working relationships with different
teams to achieve common goals.
• Management of large project teams; known for high-quality deliverables, meeting timeline and budgetary
targets.
• Strong understanding of Project Management principles and Risk Mitigation, tracking schedules,
budgets and milestones as an integral part of project planning.
• Extensive experience in gathering, analyzing & documenting business requirements.
• Experience working with globally distributed teams.
• Goal-driven, analytical approach to problem solving.
• Motivated team player and strong leadership qualities; able to lead by example.
• Plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive
process improvements, competitive advantage and bottom-line gains.
Business Modeling Tools Helpdesk Apps
Software Applications MS Word, Excel ,Project, PowerPoint, SharePoint
Databases SAP, MS Access
Hands-on experience SAP, Oracle, Fidelio
Summary
Technical Skills

2. Confidential, February 1, 2015 Page 2
Thomson Reuters (NYSE:TRI) is a major multi-national mass media and information firm founded in
Toronto. Company operates in more than 100 countries and has more than 60,000 employees around the world.
Responsibilities:
• Real Estate and Infrastructure Development
o Handling multi- offices and supporting transitions and teams , spread across South West India
offices.
o Redesigning Thomson Reuters’ Facility with 750 seating capacity in 2012 – headed this project
and delivered it 1 month in advance vis-a-vis the actual project schedule. The highlight of this
project was its completion within 50% of the actual budget that was allocated.
o Re designing included civil and plumbing projects, HVAC, electrical, etc.
o Consolidation of the server rooms and ensuring they are information security and quality complaint.
o The challenge of power fluctuation was mitigated by implementing the strategy of bifurcating the
critical and non-critical electrical load, this ensured consistent user experience.
o Leading capital projects including design and responsibility of managing architects and contractor
selection processes.
o Fresh Air Treatment unit installation project completed for the Noida facility.
o Headed the evaluation of facilities, negotiations, legal documentation and STPI for a brand new
facility in the year 2014-15.
o Planned the construction of the new facility from bare shell to complete fit out and ready-to-
move-in office.
o Liaising with the facility land-owners for contracts, legal documentation, civil execution and timely
hand-over.
o Management, including fostering best practices and continual improvement of directly-supervised
departments: facilities maintenance, custodial services/housekeeping, mail room/distribution
services.
o Led the transition to handover the facilities management to Thomson Reuters Global Facility
Partners – Cushman & Wakefield (now Jones Lang LaSalle).
• Employee Services & Administration:
o Pioneered and established the Administration function for 700 employees at the Noida location of
Thomson Reuters.
o Responsible for all administration aspects of the association headquarters, staffing, facilities,
telecommunications, database management, fulfillment, purchasing, shipping/receiving, etc.
o Budget development and implementation and management of Administration Division, Support
Services Department and Employment Services Department.
o Development of business plans and operational plans in tandem with the annual budget.
o Conduct requirement scoping and analyze high priority requirements for implementation.
o Event and client visit management - end to end management of client visits, off-sites, annual
symposium, annual sales meets and annual employee events.
o Determine project objectives, success metrics, timelines, project scope, assumptions and constraints,
roles and responsibilities, deliverables and milestones, communication plan, and change control
process.
o Client relationship management.
o Proactively identify risks and incorporate risk mitigating solutions and processes.
o Head of Transport services with end-to-end management and mitigation of risks associated with
home fetch and late night drops.
o Devised and established enhanced security measures for the employees by aligning with corporate
global security partners.
Career Chronology
Thomson Reuters (Delhi NCR)
March 2015 – current
Associate Director – Administration, Real Estate and Infrastructure Development

3. Confidential, February 1, 2015 Page 3
• Procurement & Effective Vendor Management:
o Responsible for inviting bids, selection process, freezing final bill of quantity, evaluation on key
parameters, approvals, rolling the offer, PO creations, supervision for on-ground execution and
vendor payments.
o Designed a process to centralize the local sourcing teams with the Global Thomson Reuters
Sourcing and Purchasing team.
• Information Security and Management System:
o Lead Auditee/Implementer for ISMS - ISO 27001:2001 and 2013.
o Incident Controller for the site.
o Certified First Aid Controller and a Fire Warden for the site.
Thomson Reuters (NYSE:TRI) is a major multi-national mass media and information firm founded in
Toronto. Company operates in more than 100 countries and has more than 60,000 employees around the world.
Responsibilities:
• Real Estate and Infrastructure Development
o Redesigning Thomson Reuters’ Facility with 750 seating capacity in 2012 – headed this project
and delivered it 1 month in advance vis-a-vis the actual project schedule. The highlight of this
project was its completion within 50% of the actual budget that was allocated.
o Re designing included civil and plumbing projects, HVAC, electricals, etc.
o Consolidation of the server rooms and ensuring they are information security and quality complaint.
o The challenge of power fluctuation was mitigated by implementing the strategy of bifurcating the
critical and non-critical electrical load, this ensured consistent user experience.
o Leading capital projects including design and responsibility of managing architects and contractor
selection processes.
o Fresh Air Treatment unit installation project completed for the Noida facility.
o Headed the evaluation of facilities, negotiations, legal documentation and STPI for a brand new
facility in the year 2014-15.
o Planned the construction of the new facility from bare shell to complete fit out and ready-to-
move-in office.
o Liaising with the facility land-owners for contracts, legal documentation, civil execution and timely
hand-over.
o Management, including fostering best practices and continual improvement of directly-supervised
departments: facilities maintenance, custodial services/housekeeping, mail room/distribution
services.
o Led the transition to handover the facilities management to Thomson Reuters Global Facility
Partners – Cushman & Wakefield (now Jones Lang LaSalle).
• Employee Services & Administration:
o Pioneered and established the Administration function for 700 employees at the Noida location of
Thomson Reuters.
o Responsible for all administration aspects of the association headquarters, staffing, facilities,
telecommunications, database management, fulfillment, purchasing, shipping/receiving, etc.
o Budget development and implementation and management of Administration Division, Support
Services Department and Employment Services Department.
o Development of business plans and operational plans in tandem with the annual budget.
o Conduct requirement scoping and analyze high priority requirements for implementation.
Thomson Reuters (Delhi NCR)
October 2012 – March 2015
Senior Manager – Administration, Real Estate and Infrastructure Development

4. Confidential, February 1, 2015 Page 4
o Event and client visit management - end to end management of client visits, off-sites, annual
symposium, annual sales meets and annual employee events.
o Determine project objectives, success metrics, timelines, project scope, assumptions and constraints,
roles and responsibilities, deliverables and milestones, communication plan, and change control
process.
o Client relationship management.
o Proactively identify risks and incorporate risk mitigating solutions and processes.
o Head of Transport services with end-to-end management and mitigation of risks associated with
home fetch and late night drops.
o Devised and established enhanced security measures for the employees by aligning with corporate
global security partners.
• Procurement & Effective Vendor Management:
o Responsible for inviting bids, selection process, freezing final bill of quantity, evaluation on key
parameters, approvals, rolling the offer, PO creations, supervision for on-ground execution and
vendor payments.
o Designed a process to centralize the local sourcing teams with the Global Thomson Reuters
Sourcing and Purchasing team.
• Information Security and Management System:
o Lead Auditee/Implementer for ISMS - ISO 27001:2001 and 2013.
o Incident Controller for the site.
o Certified First Aid Controller and a Fire Warden for the site.
GlobalLogic is an offshore software R&D company headquartered in San Jose, CA. It is a privately held
company funded by APAX partners. GlobalLogic provides full life cycle product development services
including software product design, product development, quality assurance, product support and consulting
services.
Responsibilities:
• Soft Services Management:
o Ensure continuous improvement strategy in facility services.
o Enhance employee satisfaction by improving services across the facility - pantry logistics, tuck
shops, logout services, front office and client visits.
o Enhancing employee and GL partners comfort through detailed checks on facilities like quality of
food, accommodation, high class events and recreational activities.
o Expertise in handling client visits and have been awarded with numerous appreciations by the top
management for seamless facilitation.
• Hospitality & Employee Services:
o Successfully managed the Transport Operations for a team over 1200 employees.
o End-to-end event management of in-house and outdoor events (across India).
o Responsible for handling company events like annual awards, summits and off-sites.
o Execution of Global Partner’s Summits and conferences.
o Managing front office services.
o Seamless management of guest house operations.
o Managing a team of 30+ team members including contractual staff members.
o Logistics management
o PR management
o 100% adherence to SLAs for Service Recovery Desk (24*7) operations.
GlobalLogic Pvt.Ltd (APAX)
April 2010 – October 2012
Manager Employee Services – India

5. Confidential, February 1, 2015 Page 5
• Project Movement & Capacity Planning:
o To plan, manage, execute, supervise and test the project movement to SEZ and post completion
taking ownership for the result.
o Ensuring optimum seat utilization for all the projects.
• Procurement & Effective Vendor Management:
o Selecting and developing vendors and maintaining standards. Defining and reviewing the SLAs,
negotiations and contracts management for the vendors.
o Manage all the contracted service providers against the agreed performance standards and defined
cost structure.
• Budgeting / Audits / ISMS:
o Ensure cost saving opportunities to the organization.
o To ensure that all facility related services/activities are under taken in compliance with all relevant
policies and statutory obligations for internal and external audits.
o Perform regular review and prepare business budgets.
o Lead SPOC for PAN India budget MIS for the department.
o Maintaining MIS for monthly provision, annual budget forecasting/actual expenses.
Indian Hotels Company Limited (NSE: INDHotel) branded as Taj Hotels, Resorts and Palaces is an Indian
chain of hotels and resorts, headquartered at Oxford House in Mumbai which was incorporated by the founder
of the TATA Group – Jamsetji Tata in the year 1903. This company is a part of the Tata group, one of India’s
largest business conglomerates; it operates numerous hotels in India with additional 17 international hotels.
Responsibilities:
• Hotel Taj Mahal, New Delhi (June 2008 – April 2010)
o Managing a team of 30+ butlers.
o Responsible for managing the room inventory of 130 club rooms and 27 suites, the Front Office
Operations (In Room Check in), Lounge Operations, Amenities for rooms, Private Bar, In room
Dining Service and In Room Check Out.
o Handled personalized butler service for Head of State visits and VVIP visits.
o Handled F&B Service Operations for VIP clientele.
o Managing overall guest experience - pre check in preparations to guest check out.
• Taj Umaid Bhawan, Jodhpur (June 2007 - June 2008)
o Responsible for setting up In-Room-Dining.
o Handled Butler Service Operations - both Front Office And Food Beverage Operations for the VIPs.
o Managed unique dining experiences for the VIP Guests of the Luxury Palaces.
o Handled wing to wing responsibilities of providing excellent customer service
• Taj Lake Palace, Udaipur (June 2006-June 2007)
o Personal butler for the best clientele visiting the Luxury Palaces of the Taj from celebrities like
Madonna, Guy Ritchie to Business Tycoons like Mr. Tata, Mr. Gopalakrishnan, Mr Corbett to
Socialites like Mr. Suhel Seth, Ms Shobha De, Ms Mary Gostelow, Ms Nancy Novogrod to the
MDs And CXOs of the International and National Business Houses.
o Handled F&B Service Operations for the VIP clientele.
o Responsible for acting as an interface between the Guest and Front Desk employees
Indian Hotels Company Limited – TAJ Group Of Hotels
June 2006– April 2010
Assistant Operations Manager – Butler Services

6. Confidential, February 1, 2015 Page 6
Name: Meghna Bali Garg
Nationality: Indian
Sex: Female
Languages knows: English, Hindi and Punjabi
Current Address: 613, Shivkala Apartments, D-19, Sector 51, Noida. Uttar Pradesh.
Phone: +91-97110 69912
Email: garg_meghna1986@yahoo.co.in
o Bachelors of Science (Honors) in Hospitality Management and Hotel Administration, PUSA
University
o Management Program in Hospitality, Food and Beverages Operations – Taj Group
o Pursuing Master of Business Administration (Operations Management), NMIMS
o Best team of the year award at Thomson Reuters in 2014
o Awarded “Individual Excellence award”, for contributing in improvising the facility services, and
facilitating excellent client visits with zero defect in 2012
o Certified “Excellence & Appreciation” by the Company’s CEO&President for organizing a 5 Day
Global Partner’s Summit of more than 100 top executives from top companies, across the Globe.
o Winner of the Best Culinary Award hosted by The Everest Group consecutively across three years
(2003,2004 and 2005)
o Featured the face of Taj’s hospitality in ‘Vogue’s launch’ in India
o Certified Departmental Trainer for Thomson Reuters
o Certified departmental trainer for Taj Group of Hotels
o Certified as an ISO 9001:2013 internal auditor.
Personal Dossier
Education
Accolades
Certifications and Publications