Andrew K. Muigai has over 10 years of experience in advisory consulting focusing on programme and project management across various sectors. He has worked at Ernst & Young advising clients in financial services, manufacturing, government, and other industries. Prior to that, he was Operations Manager at Samaritan's Purse International Relief and held a customer service role at Trustmark Insurance Brokers. He has skills in programme/project management, operational strategy, processes and procedures, procurement, and governance.

1. Curriculum Vitae Andrew K. Muigai 1
Andrew K. Muigai
Mobile +27 72 431 4390
P. O Box 52087, Saxonwold, Johannesburg, 2132
Email: andrewmuigai@gmail.com
Overview
Extensive work experience spanning across a number of organisations comprising:
· Over ten years of advisory consulting experience, gained at a leading global professional services
firm, mainly focusing on programme/project management across the public, financial, telecoms and
manufacturing sectors;
· Two years working in operations within an international relief organization; and
· Two years serving corporate and private clients at an insurance brokerage company.
Skills and Competencies
Both my education and work experience have enabled me to become a versatile professional with the
following skills and competencies:
· Programme/project management and assurance;
· Operationalising strategy;
· Processes and procedure;
· Procurement; and
· Governance and policies
Education
Wits Business School, South Africa - 2004 to 2005
· Master of Business Administration
Catholic University of Eastern Africa, Kenya - 1996 to 2000
· Bachelor of Commerce (Hons) – Marketing option
X-Pert Academy - 2008
· Certificate in Project Management
Work Experience
Senior Manager (started EY career at Senior Associate), Advisory, Ernst and Young -
2006 to present
Ernst & Young is a leading global professional services firm. My experience in the organisation spans
managing and working in teams across various advisory programmes/projects, serving clients in
different countries across the financial services, manufacturing, government, energy, construction and
entertainment sectors as listed below:
· Programme/project management and assurance
o Responsible for the PMO undertaking an assets data transformation project, as part of a large
group-wide back office turnaround programme, for a large international telecommunications
service provider;
o Led a team as part of a programme assisting a banking client with expediting implementation of
AML processes for their corporate customers;
o Led a project assisting to design and improve a change management plan within a banking
client’s Programme Management Office;
o Advised a banking client on benefits realisation, including development of training material on
benefits tracking and facilitation of training to a project management team;
o On a large scale, multi-year IT implementation, was part of a team that advised on development
of programme strategy for large scale IT implementation including being the key person to

2. Curriculum Vitae Andrew K. Muigai 2
develop the business case, undertake scenario planning, develop technology roadmap, develop
balanced scorecard for measurement of performance etc.
o Part of a team that designed and mobilised a strategic Programme Management Office (PMO) to
oversee the implementation of a business turnaround programme for a large global financial
services company;
o Led a team to design programme strategy and implementation approach around capacity
building needs of banks and financial institutions to improve access to funds by stakeholders in
the agricultural sector;
o Responsible for supporting a State Owned Enterprise with updating and enriching their vendor
database as part of the Data Quality stream within a business turnaround programme.
o Advised a department implementing large health programmes, as part of a non governmental
organisation, on improvement of programme management related structures and processes;
o Post implementation review of IT implementation programme in education in Rwanda for large
multi national software company and national department of education; and
o Performed a review of the processes and tools developed to enable a Project Management Skills
Audit for staff in a State Owned Enterprise.
· Operationalising strategy
o Led a team that developed a strategy and implementation approach to assist small and medium
manufacturing enterprises to address their growth constraints;
o Led a team that undertook a strategic organisation review, job evaluation and skills audit at a
State Owned Enterprise;
o Led a team to assist a State Owned Enterprise with improving their performance management
system through alignment with strategy and objectives;
o Led a team to improve withdrawal processes for funds disbursed from national budget through
development of withdrawal manuals and reporting templates to support effective reporting of
funds; and
o Led a team undertaking a project to reconcile rates and taxes for the accurate settlement of
accounts, for provincially owned property in 10 local municipalities.
· Procurement
o Supported a financial services company in evaluating responses to a Request for Proposal, in a
bid to identify a strategic service provider to meet their business requirements; and
o Establishment and management of the project office for management of large value tender on
behalf of a Metro including stakeholder alignment, requirements definition and technical model
and international research as well as drafted tender documents (RFI & RFP) to assist the Metro
with identifying a suitable partner to build, manage and operate a city-wide broadband network.
· Processes and procedures
o Supervised a team responsible for compiling Standard Operating Procedure Manuals to guide
the handling of repatriation deposits and refunds.
· Governance and policies
o Developed Terms of Reference for the Executive Committee and Sub Committees as well as
drafted financial, procurement and human resource policies and procedures to bolster
governance within an entity in the entertainment industry; and
o Drafted financial policies to align with Process Control Manuals (PCMs) in order to support an
improved financial controls’ environment for a construction company.
Operations Manager, Samaritan’s Purse International Relief - 2002 to 2004
Samaritan’s Purse is an organisation that provides international relief in war-torn and disaster stricken
areas. The operations of the Southern Sudan region were managed from the Eastern Africa project
office located in Nairobi. I carried out the following duties:
· Managed a team of support staff responsible for providing services to project teams located in
Southern Sudan;
· Coordinated personnel movement for project staff in terms of transport and accommodation as they
travelled to and from project sites;

3. Curriculum Vitae Andrew K. Muigai 3
· Managed relationships with flight charter organisations to ensure that flight schedules and routings
were done with a view to serving project teams effectively and efficiently; and
· Facilitated procurement of supplies required by project teams ranging from medicines, foodstuffs,
motor vehicle parts and any other requirements.
Customer Service, Trustmark Insurance Brokers Limited – 1998 to 2002
Trustmark is an insurance brokerage firm based in Nairobi that offers insurance services to non-
governmental organisations and individual clients, on behalf of leading insurance companies in Kenya. I
delivered on the following:
· Managed the medical insurance section including underwriting, processing client’s medical claims
and managing relationships with different service providers;
· Sourced business from new clients whilst ensuring existing clients were properly serviced;
· Processed requests on behalf of clients and communicated with respective insurance companies to
effect and renew insurance policies; and
· Reconciled monthly statements received from insurance companies to ensure that all transactions
were reflected accurately.
Additional
· Articles:
o MBA thesis: Critical success factors for insurance companies in the South African SME market;
and
o Gauteng Province Leadership Journal: Learnings from a pilot project evaluation.
· Social responsibility activities:
o Member of a mentorship programme benefiting undergraduate students.
Referees
1. Ria Greyling
Independent Contractor
ria.greyling@icloud.com
+27 83 321 1779
2. Roger Sandberg
Medair United States
roger.sandberg@medair.org
+1 630 200 6821
3. Timothy Mahinda
Trustmark Insurance Brokers Ltd
mahinda@trustmark.co.ke
+254 722 733 410