1. STERLING T MUSHOLT
S.MUSHOLT@GMAIL.COM I 217-430-7943 I LINKEDIN.COM/IN/MUSHOLT
TECHNOLOGY SPECIALIST
Specialist of Computer Technology • Over 10 Years of Customer Support and Key Roles in Project
Implementation of Computer Technology • Local Support for more than 600 Users and Remote
Support for more than 5,000 Users •
Manage Operational Activities Day-To-Day Tier 2 Technical Support
Manage and Plan End User Moves Support Citrix Xen Technologies
Lead New Technology Deployments Maintain Equipment Inventory
Develop End User Documentation Analyze and Report on Incident Resolution
PROFESSIONAL EXPERIENCE
Health Care Service Corporation 2005–Present
Client Technologies Specialist Quincy, IL 2014-Present
Client Technologies Analyst Quincy, IL 2011-2014
Jr. Client Technology Analyst Quincy, IL 2006-2011
Computer Technician Internship (Kelly Services Contractor) Quincy, IL 2005-2006
Started as an Internship while finishing school. Once hired on full time I was promoted as I took on more
responsibility in teams and projects in addition to the Day-To-Day Tier 2 Technical Support.
Notable achievements:
 2008 – Silver ITG Divisional 5 Star Team Award for an ITG Transformation Strategy that my team
designed and executed.
 Certificate of Recognition for outstanding performance and lasting contribution to the success of
the LAN & Voice Telecommunication Refresh Program. 2010-2012
 2012 – Gold ITG Divisional 5 Star Cross Functional Team Award for VoIP Development and
Deployment.
 Certificate of Appreciation for identifying a hardware issue effecting several hundred devices and
managing the project to repair each device. 2012
 Certificate of Recognition for outstanding performance and lasting contribution to the success of
the Windows 7 and Desktop Virtualization Project. 2011-2014
 2015 – Bronze ITG Divisional 5 Star Functional Team Award for Telco Service Inventory & Clean
Up Project.
 Certificate of Appreciation in Exceeding expected responsibilities by showing initiative to solving
the VMS 1.0 retail application issue. 2016
 Certificate of Appreciation in recognition of the successful efforts to improve CASD Incident
Management Data Analysis and Reporting. (Developed Interaction Level Reporting for Incident
Management Data and Request Management Data.) 2016
Liberty Fire Protection District 2013-Present
Volunteer Firefighter Liberty, IL 2013-Present
 Respond to public emergencies for vehicle accidents, fires, medical assistance, and storm spotting.
 Provide and teach public fire safety and awareness to the local school and community
 2015 Completed and passed the Illinois State Fire Marshall Firefighter 2 Certification
 Certified by the American Heart Association for Healthcare Providers in CPR and AED

2. Tri-State School Sales 2003-2005
PC Technician and Warehouse Inventory Specialist Quincy, IL 2003-2005
 Performed computer diagnostics and repairs
 Maintained inventory organization for entire warehouse
 Implemented a system to inventory and track inventory damages and returns
KHQA TV-7 2002
Master Control Operator Quincy, IL 2002
 Controlled aired broadcast for TV Station keeping programs and commercials on time
 Maintained log of all programs and commercials being aired
 Prepared programs, tapes, and commercials for airing
Quincy Gymnastics 1999-2006
PC Technician, Customer Service, and Sound Technician Quincy, IL 1999-2006
 Supervised adults and children for different events and parties
 Maintained all computers running different business activities such as Class Registration and
computer based Employee Time Clock
 Performed all sound system installation, maintenance, and changes including sound for multiple
Gymnastics Competitions both on and off site
 Performed other jobs as needed
EDUCATION
Diploma of Computer Technology, 2006 • Vatterott College, Quincy, IL
General Courses and Computer Technology, 2004 • John Wood Community College, Quincy, IL
High School Diploma, 2003 • Quincy Senior High School, Quincy, IL
TECHNOLOGY CERTIFICATIONS AND SKILLS
 Comp TIA A+ Certification November 2010
 Walt Medak Basic Definity System Administration April 2007
 Walt Medak Advanced Definity System Administration August 2007
 ITIL Version 3 Foundations Certification October 2008
 Microsoft Office Applications (Excel, Word, Access, Power Point, Outlook, Visio, Project)
 Microsoft Office 365
 Microsoft SharePoint
 Microsoft SQL
 Citrix XenApp and Citrix XenDesktop
 Lotus Notes
 Windows 10, Windows 8.1 Windows 7, and Windows XP
 Business Objects 11
 Crystal Reports
 Avaya/Definity/Audix Administration
 Cisco Call Manager
 Novell
 Adobe Products
 Certified Lenovo Warranty Technician
 HP Printers