The document is a resume for Mohamed El Sayed Mohamed Ali that outlines his experience working in information technology for over 4 years. It details his roles as a Network and System Administrator for Souq.com, Junior System Administrator for Alchemy Design Studio, Technical Support Leader for TE Data, and Technical Support for Ritsol IT Solution. His skills and qualifications include Microsoft and Cisco certifications and experience with networking, systems administration, IT security, and customer service.

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Mohamed El Sayed Mohamed Ali
Address: 9 Abdel hafiz Mohamed Mustafa street, ElZayton, Cairo, Egypt.
Mobile: +20 100 870 888 9
E-mail: mohammed_elsaied2012@hotmail.com
SUMMARY
I have over 4 years of experience working Information Technology
Core Strengths: Network & Systems Administration (Cisco, Microsoft), IT Security (Microsoft,
Cyberoam, AV, Firewall), IT Systems Support & Customer Service, IT Service Management
(Incident & Problem Management, Policy & Capacity Management, Leadership, Planning,
Communication, Service Continuity Management & IT Service Financial Management) as well
as IT Project Management with significant deadline sensitivity.
Education
Certification: Bachelor of Information Systems
Academy: Future Academy.
Institute: Information Systems.
Grade: Very Good.
Work Experience
Souq.com Dec 2015 – Present
Network & System Administrator
Main duties and responsibilities:
 IT Support Service Provide adept Network and systems support for Souq
Warehouse in the Egypt
 IT assets and inventory Management as well as IT asset audit implementations
 Monitor the performance of computer systems and networks
 Managing Servers running Windows Server, Active Directory, WSUS,DHCP,DNS,
Cyberoam UTM Gateways, Cisco switches, routers, WLC & AP's and other
Network devices in the Souq Fulfillment
 Maintain and administer computer networks and related computing environments,
wireless, general computer hardware, systems software, applications software,
and all configurations
 Setting up, monitoring and administering management systems such as access
control and employee attendance systems

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 Maintain and administer computer networks and related computing environments
 Dealing with Suppliers and Following up the offers and how supplier responds to
purchasing department, Asset management and IT warehouse stock
 Managing users and Computers using Group Policy
 Searching for new strategies and technologies that can improve business
Alchemy Design Studio Jan.2014 – Dec. 2015
Junior System Administrator
Main duties and responsibilities:
 Support LANs, WANs, network segments, Internet, and intranet systems
 Maintain system efficiency
 Ensure design of system allows all components to work properly together
 Troubleshoot problems reported by users
 Make recommendations for future upgrades
 Maintain integrity of the network, server deployment, and security
 Design and deploy networks
 Maintain network facilities in individual machines, such as drivers and settings of
personal computers, printers, Servers, etc…
 Administer servers, desktop computers, printers, routers, switches, firewalls,
phones, personal digital assistants, smartphones, software deployment, security
updates and patches
TE Data Sep.2012– Jan. 2014
Technical Support Leader
Main duties and responsibilities:
 Leading and mentoring the Technical Support Team, performing scheduled staff
reviews, communicating and adhering to new procedures, policies and goals
 Monitoring queues and assisting with daily goals and conducting quality control to
reduce errors to improve procedures
 Establishing recommending and implementing policies to ensure quality, timely
and efficient design of customer oriented services
 Auditing customer accounts to ensure accuracy of information
 Handling escalated issues from customers
Ritsol IT Solution Nov.2012– Dec. 2013
Technical Support
Main duties and responsibilities:
 Installing and configuring computer hardware operating systems and applications;
 Troubleshooting system and network problems and diagnosing and solving
hardware or software faults;

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 Replacing parts as required
 Testing and evaluating new technology
Courses
 MCITP Enterprise Administrator
 Forefront Threat Management Gateway (TMG)
 CCNA: Cisco Certified Network Associate
Skills
 Microsoft Certified Solutions Expert (MCSE)
 Microsoft Certified Professional (MCP)
 Network security
 Firewalls
 Switching
 Routers
Personal Data
Date of birth: 1/10/1988
Place of birth: Egypt
Marital Status: Married
Military status: served