Edith Mata has over 3 years of experience providing customer service in healthcare, library, and retail settings. She is bilingual in English and Spanish and has experience as a nurse aide, library shelver, and customer service representative. Mata has excellent communication, organization, and problem-solving skills and takes pride in representing organizations professionally. She is currently working as a nurse aide, assisting residents with daily living activities and maintaining medical records.

1. Edith Mata
24522 W. Luther Avenue, Round Lake Beach, IL 60073 • 224.201.6345 • edith.m.glez@hotmail.com
Profile
 Over 3 years’ experience offering poised and professional customer service
 Proven ability to gain patients confidence and trust.
 Genuinely enjoy interacting with people
 Represent facility professionally and respectfully over the phone and in person
 Sensitive, caring and professional attitude toward staff, patients, and their families.
 Highly organized with ability to prioritize
 Bilingual: articulate speaker and writer in English and Spanish
 Excellent in providing outstanding care
 Knowledge of Medical Terminology and Medical Records
 Works collaboratively with the professional staff.
 Successful in mastering new skills through hands-on experiences
 Competent at managing responsibilities in a high-volume atmosphere
 HIPPA Trained
Experience
Hillcrest Nursing Center, Round Lake; May, 2016- Current
Nurse Aide
 Assist residents with ADLs
 Fill electronic medical records
 Take Vital signs and monitor patient
 Follow HIPPA regulations
 Preserve patients dignity and minimize discomfort
Round Lake Area Public Library, Round Lake, IL; Jun. 2015 –March. 2016
Shelver
 Return all materials to exact location on shelves
 Assist patrons: finding items, making copies, computer questions
Cricket, Round Lake, IL; Nov. 2012 – January. 2016
Customer Service Representative
 Provide thorough information that sells phone service to potential customers
 Teach new users how to operate phone and use all of its features
 Provide calm and effective first contact problem resolution to upset clients
 Rapid and accurate handling of all types of cash register transactions
 Date entry: customer information and cash deposits
 Work competently and effectively alone or with team associates
 Maintain clean work environment
Education
Nurse Aide, College of Lake County, Vernon Hills- CNA State exam will be on June, 16
Certificate, Medical Office Assistant, First Institute Training and Management, Libertyville, Illinois
GED, College of Lake County, Grayslake

2. Edith Mata