Charles W. Colby is a highly skilled operations and logistics professional with extensive experience in CRM/ERP administration, cost control, and project oversight. He has a proven track record of improving operational efficiency, driving productivity through data-driven decision-making, and successful contract negotiations, particularly with Amazon and UPS. His leadership roles have included significant positions in various companies, emphasizing teamwork and strategic planning in multi-cultural environments.

1. CHARLES W. COLB Y
75 Eliot Street Phone: 774.721.3596
Natick, MA 01760 Email: cwcolby@gmail.com
SYSTEM S ADM INISTRATIO N AND OPERATIO NS
CRM/ERP Administration | Operations | Negotiations | Cost Control | Logistics
Highly respected, top performing, and dedicated professional in Operations, logistics, and leadership. Credited with seasoned
expertise driving timely execution of service, production, and operational efficiency in multi-cultural environments. Offer
exceptional business administration ability within Systems administration, Operations, Logistics, finance, strategic planning,
budget management, program development, and process improvements. As a director and shareholder, carry a true
understanding of profit and loss. Excellence in project oversight through strength in personnel management and building
highly productive teams. Offering exceptional communication skills and collaborative efforts among all members and levels
of the organization.
AREAS OF EXPERTISE
 Salesforce/CRM/ERP Systems
 Administration
 Cost Reduction
 Cost Accounting
 Contracts & Negotiations
 Sales Management
 Personnel Management
 Accounts Payable and Receivable
 Budget Oversight
 Logistics
 Operations Management
 Productivity
SELECTED CAREER HIGHLIGHTS
 Successful in the creation of custom reporting utilizing Salesforce ERP to track productivity with regard to back orders.
Execution of phone call, assigned tasks in the system, and measured time taken from point of sale until orders were
entered and shipped
 Excellence in the gathering of data based on various measures of productivity; drove changes based on the data gathered
 Leadership management through holding strategic s with the customer service team once per week; discuss issues,
difficult customers, and strategic measures and achievements
 Drove strategy in the control of Amazon Seller Central; set pricing, and ensured all Amazon rules were followed;
Merrow's seller rating on my watch was 100%
 Excellence in establishing solid leadership through strength in negotiations, won a contract with UPS as sole carrier.
 In addition, UPS bought all of our shipping equipment to get us started which was a bonus to the already successful
contract
 Drive training incentives to the shipping department using UPS and ensured a comprehensive understanding of the
importance in requirements to other countries; 65% shipping was exporting
 Exceptional production processes, always seeking improvements.
 Sought out and bought a machine which cuts one of the products' finish time by minutes, while also giving the product a
better finish, and a greater variety of options to differentiate the product line. Feedback very positive from machine
operators and customers alike.
PROFESSIONAL EXPERIENCE
Associate, Ambassador, Line Lead ‫ן‬Amazon Fulfillment‫ן‬ BOS5 Stoughton, MA‫ן‬ 10/2015-Present
 Familiar with most warehouse operations duties in the BOS5 facility.
 Quickly made an impression on leadership team based on fast and efficient work.
 Nominated to be an Ambassador, TDR certified, and line leader in a short period of time.
 Show strong leadership and hard work to set an example for other associates .
Director, Board of Directors | Andrew Dutton Company, Inc. | Saugus, MA | 2004 – Present
 Play key role in board meetings through the gathering of information and offering detailed accounts to business
administration, operations, and profitability
 Serve in 3 distinguished roles as clerk, secretary, and treasurer for the Board
 Facilitate detailed recording pertaining to notes of the meeting minutes and writing a formal report of all meeting
topics, votes, decisions, and strategies proposed
 Reports are distributed among all shareholders of the corporation
 Execute writing and mailing of dividend checks to all shareholders as warranted
Part Time Property & Tenant Manager | Andrew Dutton Company, Inc. | Boston, MA | 2002 – Present

2. Charles W. Colby Resume, Page 2
 Meet with potential tenants of the corporations building pertaining to vacancies, tenant space and leasing questions,
and maintenance concerns or request
 Drive exceptional performance ensuring full occupancy to corporate tenants; building continues to be profitable, all
shareholders are receiving a generous quarterly dividend from the profits
Customer Facing Operations Manager | Merrow Sewing Machine Company | Fall River, Ma | 2014 - 2015
 Managed all customer service personnel, built a strong teamthat adopted many processes to advance critical time to
the sales team. Made sure all data with regard to customers and inventory was entered into Salesforce ERP by all
Customer Service staff.
 Oversaw production orders to ensure first-in – first-out (FIFO) productivity; communicated issues to customers that
reflected quality assurance issues offering expected delivery dates
 Developed customized reports utilizing Salesforce ERP to track productivity with regard to back orders and follow-
up phone calls
 Assigned task in the data system and measured time from point of sale orders pertaining to the time they were
entered and product shipped; implemented process changes based on the data gathered
 Presented customer service team meetings and driving collaborative efforts among the team
 Collaborated daily with sales manager to review previous day’s revenue, leads to follow up on, and used Salesforce
reporting effective client service management
 Led extensive social media campaign to launch an unrelated product called the PatchLight. The product has become
quite successful since that campaign
 Controlled Amazon Seller Central: set pricing, ensured Amazon compliance regulations were followed; Merrow's
seller rating on my watch was 100%
Director of Operations | Big Hearted Books, LLC | Sharon, MA | 2014
 Oversaw all daily operations and logistics of company including administration of Neatoscan Inventory control
system, BHB’s daily sales climbed from 300-400 units shipped daily to well over 100 daily during my tenure.
 Developed and implemented daily sales, productivity and profitability reports for data driven decision making
 Implemented cost cutting measures to increase e profitability, modified processes for improved efficiency
 Re-engineered system pertaining to procurement cost, weight, and size of shipments . Tripled daily sales volume by
maintaining competitive pricing on Amazon Seller Central on a daily basis.
 Made all personnel decisions for hiring, directed onboarding and training of all personnel.
Construction Worker and Business Advisor to Owner | Mike Black Builder, LLC | Littleton, MA | 2013 - 2014
 Supported and assisted owner in pricing jobs to be sure they are profitable
 Managed job sites when Owner was not present, ensured customers were satisfied upon completion of jobs
Vice President | Andrew Dutton Company, Inc. | Avon, MA | 2007 - 2013
 Founded and managed customshutter department, gained valuable experience working with Chinese manufacturer
 Supervised over 25 personnel within both production and operations; ensure client expectations are always met or
exceeded
 Integrated ERP with UPS WorldShip to increase speed of shipping packages; ensured vendors would ship packages
to factory using company UPS account to increase discounts and simplify tracking of inbound shipments
 Gained valuable experience with ocean/container shipping. Learned to arrange ocean shipments, cust oms
regulations,
 Collaborated with President and Board of Directors to set salaries, elect company officers, and make all major
strategy and financial decisions for company and shareholders
 Worked side by side with President to formulate business planning for company and make budget decisions
 Initiated HR practices hiring and firing all company personnel; oversaw all training of new personnel
Previous Career Overview:
Operations Manager | Andrew Dutton, Inc. | Avon, MA | 2002 - 2007
Operations Manager | ADTECH SYSTEMS, Inc | Wayland, MA | 2000 - 2002
Operations Assistant | 1999 - 2000
EDUCATION & TRAINING
Six-Sigma Green Belt Certification (currently Enrolled)
Pro-Source Certification | Online
Master of Business Administration
Babson College, F. W. Olin Graduate School of Business | Wellesley, MA
Bachelor of Arts in Government
Skidmore College | Saratoga Springs, NY