1. Store Management Model – Transition Process
VER 1.0 FY 14
1
Store Management Model
Transition Tool Kit:
SMM Transition - Business Process HighlightsSupportFunctions
PartnerResource
Manager
DistrictManagerStoreManager
AssistantStoreMgr
ShiftSupervisor
Barista
Start
Completes Interest
Form
Partner Data Sent
to Downstream
Systems
No
Accept Offer
Partner Data for
Market Made
Available
END
Market Needs
Assessment
Process
Remaining Partner
Data Changes into
SAP
Store Leadership
Support
Train New Shift
Managers
District Partner
Planning
Complete
Assessment
Rate of Pay
Exception Process
Make Offer
(physical
document)
Remaining Staffing
Needs Pushed to
Sustainment
Process
Standard Course
of Business
Recruiting Process
Record Partner
Disposition
Push Data
To SAP
Yes
No
New Position
Business Process
Step results in
Data Capture
Staffing Plan
(including
headcount needs)
Communicate
Partner Impact /
Provide Letters of
Declination
EEO Review of
Proposed
Selection
Interested
Yes
No
Demotion
or
ASM?
Yes
Yes
Selections
Ratified
No
Business Process
Results in Data
Consumption
Business Process
Step results in
Data Capture &
Consumption
Market Analysis /
Geography Mix /
Calibration
Budget Planning
Inform EEO of
Proposed
Selection
Readiness
Background
Inquiry Process
Record Offer as
Declined
Record Offer as
Accepted
No
No requirements or
process in place for
 Severance
 Continuance Pay
 LOA
Yes
Process SFM
Promotions into
SAP
Partner Data Sent
to Downstream
Systems
Determine Market
Transition Date
Support External
Recruiting Process
(SM Involvement
TBD)
Hire External Shift
Managers

2. Store Management Model – Transition Process
VER 1.0 FY 14
2
Store Management Model
Transition Tool Kit:
SMM Transition - Background Inquiry ProcessAssistantStoreMgr
ShiftSupervisor
Barista
AccurateBackground
(BIVendor)
PRO
TalentSolutions
Law&
Corporate
Affairs
Partner
Resource
Manager
District
Manager
Store
Manager
Start
Completes
Interest Form
Accept
Offer
END
District
Partner
Planning
Complete
Assessment
PAY
CALCULATIO
N PROCESS
Make Offer
(physical
document)
Download
Candidate Pool for
Background
Inquiry
Record Partner
Disposition
Yes
New
Position
Business Process
Step results in
Data Capture
Interested
Yes
Demotion
or
ASM?
Yes
Business Process
Results in Data
Consumption
Business Process
Step results in
Data Capture &
Consumption
L&CA EEO
PROCESS
Upload Completed
Background
Inquiry Results
Record Offer
as Accepted
No
Discuss
FAILED
&
NOT FOUND
Background
Inquiries
Receive weekly
email of count of
BIs needed
Email Candidate
Pool to Vendor
Begin Criminal
Background
Inquiry
Additional
Information
Needed
Email partner at
personal email
address
Complete Criminal
Background
Inquiry
Yes
No
Email Results to
PRO Talent
Solutions
BI Already
Exists
Yes
No
Partner
Responds
Yes
Background Check
Marked as
NOT FOUND
No BI
Result
PASS
Yes
No
5 Day Service Level – Potentially Dependent on Partner Response Time & State Responsiveness
May Extend SLABreakout of SSM Transition Business Process
Steps that procure a Background Inquiry
Record Partner
Disposition
START

3. Store Management Model – Transition Process
VER 1.0 FY 14
3
Store Management Model
Transition Tool Kit:
SMM Transition - Market Prep Timeline
3/30/2015 1/21/2016
4/1/2015 5/1/2015 6/1/2015 7/1/2015 8/1/2015 9/1/2015 10/1/2015 11/1/2015 12/1/2015 1/1/2016
3/30/2015 - 10/25/2015
Market Preparation Period
10/26/2015 - 1/21/2016
Market Transition Period
1/21/2016
Market Transition Date
298 Calendar Days
6ID
Mar 2015 Apr 2015 May 2015
2/22
3/1 3/8 3/15 3/22 3/29 4/5 4/12 4/264/19
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
Task Name
Cascade
RVP, RD & PRO Support: Inform - Inspire - Plan
District Manager: Inform - Inspire - Plan
Store Manager: Inform - Inspire - Plan
Store Partners: Inform - Inspire - Plan
Store Partners
Build SM Leader of Leaders Capability
New Partner Planning Approach
Preliminary Assessment
PDP Focus with Partners
Performance Management of Existing Roles as Needed
PRO Support
Introduce New Partner Planning Approach
Support PDP / Performance Management
Stop ASM Posting
Post SFM Role
Compensation Tool Introduction
Start
3/30/2015
3/30/2015
4/14/2015
4/29/2015
5/14/2015
5/14/2015
5/14/2015
5/29/2015
5/29/2015
6/29/2015
6/29/2015
4/29/2015
4/29/2015
7/28/2015
4/29/2015
8/27/2015
4/29/2015
Finish
5/14/2015
3/30/2015
4/14/2015
4/29/2015
5/14/2015
10/23/2015
10/23/2015
10/23/2015
7/27/2015
10/23/2015
10/23/2015
10/23/2015
10/23/2015
10/23/2015
6/26/2015
10/23/2015
7/10/2015
Jun 2015 Jul 2015 Aug 2015 Sep 2015 Oct 2015
5/3 5/10 5/17 5/24 5/31 6/7 6/14 6/21 6/28 7/5 7/12 7/19 7/26 8/2 8/9 8/16 8/23 8/30 9/6 9/13 9/20 9/27 10/4 10/11 10/18 10/25
This MOCK UP is based upon a start day of FY15 Q3 Wk 1
211 Calendar Days

4. Store Management Model – Transition Process
VER 1.0 FY 14
4
Store Management Model
Transition Tool Kit:
SMM Transition - Trans Period Timeline
3/30/2015 1/21/2016
4/1/2015 5/1/2015 6/1/2015 7/1/2015 8/1/2015 9/1/2015 10/1/2015 11/1/2015 12/1/2015 1/1/2016
1/21/201610/26/2015
11/1/2015 11/8/2015 11/15/2015 11/22/2015 11/29/2015 12/6/2015 12/13/2015 12/20/2015 12/27/2015 1/3/2016 1/10/2016 1/17/2016
11/30/201511/10/2015
11/15/2015 11/22/2015 11/29/2015
12/21/201512/8/2015
12/13/2015 12/20/2015
87 Calendar Days / Approximately 65 Business Days
3/30/2015 - 10/25/2015
Market Preparation Period
10/26/2015 - 1/21/2016
Market Transition Period
1/21/2016
Market Transition Date
12/8 - 12/8
Make Offers
12/9 - 12/10
Respond
to Offers
12/11 - 12/17
Background Inquiries
12/18 - 12/21
Planning &
Data Entry
11/10 - 11/10
Assessments
11/11 - 11/16
District Partner
Planning Sessions
11/17 - 11/30
EEO Rewiew of Proposed Selection
298 Calendar Days
15 Business Days
Steps may be repeated
10 Business Days
Steps may be repeated
This MOCK UP is based upon a start day of FY15 Q3 Wk 1
Milestones at which external SFM fill rates
are refined are captured in Yellow. The
estimated Business Days left to fulfill
external SFM requisitions in time for
scheduled training is noted in parenthesis.
12/11/2015
RECRUITING
Secondary Plan
Revision
(14 BD)
12/22 - 12/23
System
Processing
12/1/2015
RECRUITING
Primary Plan
Revision
(19 BD)
12/24
SFM in Role Date
12/24 - 1/20
SFM Training
11/3 - 11/9
Expression of
Interest
Window
12/1 - 12/7
Market
Compensation
Planning
12/8 - 12/21
Store Level Planning
10/27 - 11/2
Market Needs
Planning
12/18/2015
RECRUITING
Tertiary Plan
Revisions
(4 BD)
11/10 - 11/30
District Partner Planning
10/26 - 10/27
Publish Data to Market
11/17/2015
RECRUITING
Staffing Plan
(29 BD)
11/3/2015
RECRUITING
Plan Budget
(34 BD)

5. Store Management Model – Transition Process
VER 1.0 FY 14
5
Store Management Model
Transition Tool Kit:
SMM Transition - Decision TreeAssistantStoreManagerShiftSupervisor
Start
Logical decision tree for retail store partner
Store Management Model transition position
disposition.
This model does not account for Retail
Management Trainees (RMT), Café
Attendant, and non-US store roles.
Barista
Is Assistant
Store Manager
Is Shift
Supervisor
No
No
Interest in Shift
Manager
Yes
Yes
Select As
Candidate
Accept
Demotion to
Barista Offer
Accept
Demotion to
SFM Offer
Yes
No
Yes
Demotion to
Barista
Demotion to Shift
Manager
No
No
Separation
End
Yes
Interest in Shift
Manager
Yes
Select As
Candidate
Accept
Demotion Offer
Accept
Promotion
Offer
Yes
No
Yes
BI Supports
Promotion
BI Supports
Demotion
No
Yes
Demotion to
Barista
Promotion to Shift
Manager
Yes
No
No
No
Separation
No
Yes
Interest in Shift
Manager
Yes
Select As
Candidate
Accept
Promotion
Offer
Yes
No
Yes
BI Supports
Promotion
BI Supports
Continued
Employment
No
Promotion to Shift
Manager
Yes
No
No
Separation
No
No Action
No
Yes
Assumptions
At the time of START, partner is:
1) Active
2) In role as
a) Barista, or
b) Shift Supervisor, or
c) Assistant Store Manager

6. Store Management Model – Transition Process
VER 1.0 FY 14
6
Store Management Model
Transition Tool Kit:
Business System I/O
SAP
Assessment
Answers
Capture
Multiple Refreshes
During Lifecycle
Determinations Requiring Partner Record
Changes and Payroll Processes
Consumption of
SAP data for store
planning
Acceptance
of Offer
Capture
Background
Inquiry
Outcome
Capture
Partner
Disposition
Capture
Recruiting
Process
Notes
Capture
Interest,
Email, and
BI Consent
Capture
Consumption of
Data for Staffing
Needs
Barista
DM
Generalist
Staffing
SM
BI
Implied Requirements
 Cadenced data refreshes
 Non-linear transactions
 Role-based Access Control
 Flexible Access Control
 Dynamic View Access
 Dynamic Form Access
 View vs. Edit rights
 Reporting Capability
DM
Comp
Consumption of
Data for District
Partner Planning
Consumption of
Data for Provision
of Letters
DMGeneralist
Consumption of
Data for Comp
Determination &
Calibration
L&CA
Consumption of
Planning Data for
EEO Review of
Proposed
Selection
Taleo
SFM
Recruiting Data
Multiple Refreshes
During Lifecycle
SM
District
Partner
Planning
Capture
Rhombuses
Are Manual
Data
INPUTS
Consumption of
Assessment
Questions
Cylinders are
SYSTEM
Interfaces
legend
Pay Calculators
Initial Push with
On-demand Refresh
Consumption of
Data for
Background
Inquiry Process
Generalist
Downstream
Systems
SM
ASM
Shift
Supervisor
Capture of
SFM
Staffing
Need
GeneralistDM
Trapezoids Are
OUTPUTS of Data
for End User View
& Analysis

7. Store Management Model – Transition Process
VER 1.0 FY 14
7
Store Management Model
Transition Tool Kit:
Use Cases
Internal
Applicant
Store
Manager
Recruiter
Partner
Resource
Generalist
US.01.00
Expresses Interest
US.04.00
View Recruiting
Needs
US.04.01
Updates Recruiting
Notes
US.05.00
Prints Letter
US.05.01
Updates Offer
Status
District
Manager
US.03.00
Views Roster
US.02.00
Assesses Internal
Candidate
US.06.00
Updates Rate of
Pay
US.04.02
Updates Recruiting
Need
US.03.01
Updates
Dispositions
External
Systems
US.10.00
Seeds Data
US.10.01
Updates Data
US.10.02
Downloads Data
US.09.00
Sets Transition
Date
Retail
Operations
Legal
Background
Inquiry
US.13.01
Uploads
Background
Inquiries
US.13.00
Downloads
Candidate
Pool
Generic User
US.00.00
Logs In
US.00.01
Exits
US.00.02
Returns to Main
Menu
US.00.06
Administrates
Access Control
US.04.03
Views Recruiting
Process Details
legend
ACTOR
USE CASE
ACTOR
Inherits USE CASES
Direct Realtionship
to USE CASE

8. Store Management Model – Transition Process
VER 1.0 FY 14
8
Store Management Model
Transition Tool Kit:
Use Case Flow pg1
US.01.00
Expresses Interest
US.01.00.01
System Displays
Expression of
Interest Form
US.01.00.02
Actor Checks
Expression of
Interest Box
US.02.00
Assesses Internal
Candidate
US.01.00.03
Actor Provides
Email Address
US.01.00.04
System Confirms
Syntax Validity of
Email Address
US.01.00.05
Partner Checks
Consent to
Background
Inquiry Box
US.01.00.08
System ends
login and returns
to OS
US.01.00.04R
System Reports
Email Address
Syntax Invalid
US.02.00.00
Actor Selects
Assessment
Menu Item
US.02.00.01
System Displays
Records of
Expressions of
Interest
US.02.00.02
Actor Selects an
Un-assessed
Record
US.02.00.03
System Prompts
First Unanswered
Assessment
Question
US.02.00.04
Actor Selects
Answer
US.02.00.06
System Verifies
No Unanswered
Questions
Remaining
US.02.00.08
System Returns
to Displays of
Expressions of
Interest
US.02.00.06R
Recursion
US.00.00
Logs In
US.00.00.00
Actor Supplies
Credentials
US.00.00.01
System Verifies
Credentials
US.00.00.01R
System Reports
Invalid
Credentials
US.00.00.02
System Displays
Menu Options
US.01.00.07
Actor Clicks
Prompt to Exit
within 10
Seconds
US.02.00.04E
Actor Abandons
Task
US.02.00.05E
System Saves
Completed
Answers
US.03.00
Views Roster
US.03.00.00
Actor Selects
Roster Menu Item
US.03.00.01
System Displays
Roster of
Partners
US.03.00.02
Actor Navigates
Roster
US.03.00.03
System
Visualizes
Navigation
US.00.01
Exits
US.00.01.00
Actor Selects the
Exit Menu Item
US.00.01.01
System Logs off
actor and returns
to OS
US.00.02
Returns to Main
Menu
US.00.02.00
Actor Selects
Back to Menu
Option
US.00.02.01
System Closes
Current Display
US.00.02.02
System Displays
Main Menu
US.01.00.07E
System ends
login and returns
to OS after 6
seconds
US.00.00.01E
Actor Terminates
Login
US.00.00.02E
System returns to
OS
US.02.00.05
System Updates
Record with
Selected Answer
US.02.00.07
System Updates
Assessment
Status to
Completed
US.00.06
Administrate
Access Control
US.00.06.01
Actor Selects
Admin Menu Item
US.00.06.02
System Displays
List of Users
US.00.06.03
Actor Selects
User From List
US.00.06.04
System Displays
Permissions for
User
US.00.06.05O
Actor Edits
Permissions For
User
US.00.06.06O
System Saves &
Enables
Permissions
US.00.06.07
Actor Exits User
Permissions
Display
US.00.06.08
System Displays
List of Users
US.01.00.06
System Displays
Confirmation of
Submission

9. Store Management Model – Transition Process
VER 1.0 FY 14
9
Store Management Model
Transition Tool Kit:
Use Case Flow pg2
US.05.00
Prints
Letter
US.05.00.00
Actor Selects
Print Letter Menu
Item
US.05.00.01
System Displays
Published Letters
US.05.00.02
Actor Selects a
Letter
US.05.00.03
System Displays
the Letter
US.05.00.04
Actor Selects
Print Function
US.05.01
Updates Offer
Status
US.05.01.00
Actor Selects
Updates Offer
Status Menu Item
US.05.02.01
System Displays
Published Offers
US.05.02.02
Actor Selects a
Published Offer
US.05.00.05
System Prints
The Letter
US.05.02.03
System Displays
Possible Offer
Status Values
US.05.02.04
Actor Selects an
Offer Status
US.05.02.05
System Changes
Record to
Selected Value
US.04.00
View Recruiting
Needs
US.04.01
Updates Recruiting
Notes
US.04.00.00
Actor Selects
Recruiting Need
Menu Item
US.04.00.01
System Displays
Recruiting Needs
US.04.00.02
Actor Navigates
Recruiting Needs
US.04.00.03
System
Visualizes
Navigation
US.04.02
Updates Recruiting
Need
US.04.02.00
Actor Inputs
Recruiting
Estimate for a
Store
US.04.02.02
System Updates
Record
US.04.02.01R
System Reports
Invalidity and
Prompts for
Integer
US.04.02.01
System Verifies
Value Entered is
Integer
US.04.01.02
Actor Edits Note
Field
US.04.01.03
System Updates
Record with
Changed Notes
US.04.01.00
Actor Selects a
Notes Field
US.04.01.01
System Enables
Editing of the
Notes Field
US.04.00
View Recruiting
Needs
US.04.00
View Recruiting
Needs
US.03.01
Updates
Dispositions
US.03.02.03
Actor Selects a
Displayed Value
for the
Disposition Field
US.03.02.04
System Changes
Record to
Selected Value
US.03.02.00
Actor Selects a
Disposition Field
for a Record
US.03.02.01
System Displays
Possible Values
for the Field
US.03.00
Views Roster
US.05.00.07
System Returns
to Print Offer
Display
US.05.00.04A
Actor Selects Exit
Function
US.04.03
Views Recruiting
Process Details
US.04.03.01
System Displays
Recruiting
Process Details
US.04.00.02
Actor Navigates
Recruiting
Process Details
US.04.00.03
System
Visualizes
Navigation
US.04.03.00
Actor Selects View
Recruiting Process
Details Menu Item

10. Store Management Model – Transition Process
VER 1.0 FY 14
10
Store Management Model
Transition Tool Kit:
Use Case Flow pg3
US.10.00
Seeds Data
US.10.01
Updates Data
US.10.02
Downloads Partner
Data
US.10.00.00
Actor Pushes
Current State
Data
US.10.00.01
System
Transforms and
Loads Data
US.10.01.00
Actor Pushes
Deltas to Current
State Data
US.10.00.01
System
Transforms,
Updates & Loads
US.10.01.00
Actor Queries
System for Data
US.13.01
Uploads
Background
Inquiries
US.13.00
Downloads
Candidate
Pool
US.13.00.00
Actor Selects
Export BI Needs
Menu Item
US.13.00.01
System Prompts
File Save
Destination
US.13.00.02
Actor Selects File
Save Destination
US.13.01.03
System Exports
Data for Needed
Background
Inquiries
US.13.01.00
Actor Selects
Import BI
Solutions Menu
Item
US.13.01.01
System Prompts
Import File Path
US.13.00.02
Actor Selects
Import File Path
US.13.01.03
System Imports &
Updates BI Data
US.09.00
Sets Transition
Date
US.09.00.02
Actor Inputs
Transition Date
US.09.00.04
System Updates
Record
US.09.00.03R
System Reports
Invalidity and
Prompts for Date
Type
US.09.00.03
System Verifies
Value Entered is
Date Type
US.09.00.00
Actor Selects
Market Transition
Date Menu
Option
US.09.00.01
Actor Selects
Market
US.10.01.01
System
Responds with
Extract File
US.06.00
Updates Rate of
Pay
US.03.00
Views Roster
US.06.00.00
Actor Inputs a
New Pay Rate for
a Record
US.06.00.02
System Updates
Record
US.06.00.01R
System Reports
Invalidity and
Prompts for a
Money type
US.06.00.01
System Verifies
Value Entered is
a Money type

11. Store Management Model – Transition Process
VER 1.0 FY 14
11
Store Management Model
Transition Tool Kit:
Process/Use Case OverlaySupportFunctions
PartnerResource
Manager
DistrictManagerStoreManager
AssistantStoreMgr
ShiftSupervisor
Barista
Start
Completes Interest
Form
Partner Data Sent
to Downstream
Systems
No
Accept Offer
Partner Data for
Market Made
Available
END
Market Needs
Assessment
Process
Remaining Partner
Data Changes into
SAP
Store Leadership
Support
Train New Shift
Managers
District Partner
Planning
Complete
Assessment
Rate of Pay
Exception Process
Make Offer
(physical
document)
Remaining Staffing
Needs Pushed to
Sustainment
Process
Standard Course
of Business
Recruiting Process
Record Partner
Disposition
Push Data
To SAP
Yes
No
New Position
Business Process
Step results in
Data Capture
Staffing Plan
(including
headcount needs)
Communicate
Partner Impact /
Provide Letters of
Declination
EEO Review of
Proposed
Selection
Interested
Yes
No
Demotion
or
ASM?
Yes
Yes
Selections
Ratified
No
Business Process
Results in Data
Consumption
Business Process
Step results in
Data Capture &
Consumption
Market Analysis /
Geography Mix /
Calibration
Budget Planning
Inform EEO of
Proposed
Selection
Readiness
Background
Inquiry Process
Record Offer as
Declined
Record Offer as
Accepted
No
No requirements or
process in place for
 Severance
 Continuance Pay
 LOA
Yes
Process SFM
Promotions into
SAP
Partner Data Sent
to Downstream
Systems
Determine
Decision Date for
Market
US.01.00
US.02.00 US.05.00
US.05.01 US.05.01
US.03.00
US.06.00
US.03.00
US.03.01
US.03.01
US.04.02
US.04.02
US.09.00
US.10.00
US.13.00
US.13.01
US.10.02
US.04.00
US.04.01
US.04.01
US.10.01
US.04.03
US.04.00 US.04.03
US.10.02
US.05.01
Support External
Recruiting Process
Hire External Shift
Managers
US.04.01 US.04.02
US.04.03