The Change Shop(TM) platform offers change leaders, project managers, and team leads a suite of 6 tools to make organizational change a competitive advantage. Using surveys, intuitive analytics, benchmarking tools, and proven change models, the platform provides unprecedented insight into your organizational culture--plus guidance on where to focus to drive meaningful change. The Change Shop's tools allow you to collect and pinpoint opportunities across employee groups and align your people to your business strategy.

1. The most usable
workplace change
management
platform on the
planet
May 2019

2. Change Management By the Numbers
of organizations expect to multiply the
types of major change initiatives they
will undertake in the next three years.
of change initiatives fail, and only 34%
are a clear success.
the number of major firmwide
changes a typical organization has
undertaken in the past three years
5
75%
50%

3. Change Management By the Numbers
of Heads of HR say that “change takes
up more of their time” than three
years ago.
of CEOs expect HR to implement
change faster than three years ago.
of change success factors are related
to people and talent
66%
75%
73%

4. Change Management By the Numbers
worse than non-HR counterparts at
operating in a highly digital
environment
Less effective at using data to guide
business decisions
Less effective at anticipating and
reacting to high-speed change
37%
57%
40%
HR is….

5. Who is This Guy?
Robert E. Smith, Ph.D. has his finger on the pulse of
managing workforce transitions and what’s next in HR tech
Robert is the founder of The Change Shop, where he provides tools to change leaders
to help them create future workplaces. His career spans HR technology, talent
management, and change leadership. Robert has led large-scale change initiatives at
dozens of global and public sector organizations including PepsiCo, Polo Ralph Lauren,
AT&T, the Social Security Administration and the U.S. Postal Service. As a career-long HR
professional, author, and organizational change expert, Robert is sought after for his
ideas on ways to increase engagement during difficult organizational transformations.

6. Why The Change Shop™?
↗ TCS starts with clients’ change goals to ensure
they prioritize opportunities, plan capabilities,
and measure change maturity
↗ Our platform helps define
commitment and capacity
levels across stakeholders and
levels
We support organizational change and transformation initiatives to
drive highly-engaged change commitment while identifying key
behavioral and attitudinal risks that may stymie in-flight or
planned organizational transformations
↗ We minimize post-implementation risk by
embedding commitment across
stakeholder groups via change feedback
and change management tracking
The 2IsC™ model-based
Commitment Change Path
Benefits for client
organizations:
↗ Coordination across stakeholders,
business, and change goals /
objectives
↗ Prioritization of opportunities that
increase the business value of and
buy-in to change
↗ We provide value at the nexus of
benefit, value, risk, and cost
↗ Change actions applied in the right
place, at the right time, based on
your business and change needs.

7. Our Change Management Approach (in book form)…
“Selling Change finds the best of the past and builds on it
while providing practical new approaches backed by research
and cross-industry best practices. With the tools this
provides you really can put a price on the value of change
management. This is ‘a must read’ for change practitioners
and leaders of change programs alike.“
Scott Smith
Senior Director, Talent Management and
Organization Development, PepsiCo
Order a copy for your team
Selling Change: How Successful Leaders
Use Impact, Influence, and Consistency
to Transform Their Organizations
By: Robert E. Smith, Ph.D.

8. How We’ve Helped Clients
Background…
ICC, Inc., is a national, award-winning provider of engineering services.
Headquartered in St. Louis (USA) they offer a wide range of engineering
services–from greenfield factory design to here-and-now production line
adjustments for the past 33 years. Their developed processes, excellent project
management, and high-quality creative designs have allowed them to deliver
manufacturing designs for a range of industries from pharmaceutical to Beer
and Beverages.
Results Achieved…
The Change Shop™ helped ICC by providing a single employee feedback system
offering more consistent results — one version of the truth – improving both
employee engagement and reducing turnover risk. “I was very impressed
because we were able to do this all at a fraction of the cost of bringing in
external consultants.”
TCS utilized the [Team]180 &
[Change Lead]180 tools to
collect worker feedback and
team member sentiments to
drive change-focused
engagement.
Tested different workgroup
change scenarios using the
[Change Simulator] to
identify areas to target for
interventions and additional
communication.
Adjusted targeting of key
change activities using the
[Organization]180 tool over
the course of 6-months
resulting in increased change
commitment scores.
Experimented with broader
demographic and
psychographic targeting, and
change commitment rates
improved up to 20%.
…How The Change Shop’s™ (TCS) tools
made it work
Results [by the numbers]
Improved
Employee
Engagement
Reduced manual
feedback work
IT Group
Productivi
ty
+10.3% -25%
+35%
Transformation
goals achieved
on target
85%
Today, ICC’s Business Transformation,
Human Resources and IT teams have
greater agility in responding to ongoing
business transformations across every
business channel.

9. Learn More About TCS…
…our website
…free mobile
app in the
iTunes App
Store
…client success
stories and
case studies
…philosophy
and approach
…our practical,
yet research-
based theory
…overview of
our tools for
managing
change
…our change
management
budget
calculator
…our YouTube
video outlining
what we do
click on any of the icons below to learn more…

10. Get in Touch
Robert E. Smith, Ph.D.
Founder & CEO
The Change Shop, LLC
Direct: 301-363-7188
Email: Robert@TheChangeShop.com
Shalece Gibson
Director, Sales
Direct: 585-470-4223
Email: Shalece@TheChangeShop.com
Shermica Farquar, MBA
VP, Consulting & Advisory Practice
Direct: 240-621-0037
Email: Shermica@TheChangeShop.com