Stanley Lee is an IT specialist based in San Francisco with over 20 years of experience in desktop support, system administration, and corporate service desk support. He has a track record of successfully managing projects like office moves, server refreshes, and computer upgrades across the United States. His core skills include managing user accounts, email systems, phone systems, and servers using tools like Active Directory, Exchange, and Cisco CallManager. In his spare time, he enjoys running half marathons, photography, and cooking new recipes.

1. Stanley Lee San Francisco, CA | 415-583-7*** | stanlee2258@yahoo.com
People focused, goal driven IT specialist committed to going the extra mile to ensure my clients'
success. Employ systematic and methodical troubleshooting skills drawn from experience,
research, and collaboration. Facilitator of change to leverage success through relationship
building.
CORE COMPENTENCIES
• Successfully managed office moves and consolidations
• Completed server and computer refresh projects in locations across the United States
• Supported more than 10,000 users globally
• Facilitated users' needs and constraints with management
• Managed user accounts using Active Directory and Quest third party software
• Managed email accounts using Microsoft Exchange Management Console
• Administered CISCO CallManager IP phone system and voice mail using Microsoft
Unity Messaging
EXPERIENCE
Tetra Tech, Inc., Oakland, CA
Corporate Service Desk Support November, 2012 – September, 2013
• Supported more than 10,000 users globally with tier 1 and tier 2 support
• Managed user and email accounts
System Administrator December, 2000 – October, 2012
• Supported more than 1000 users across the United States and home users with
tier 1 and 2 needs
• Managed computer and server refresh and office consolidation projects
• Administered Windows 2000, XP, 7, 8, Server 2000, and Server 2008
• Liaison between users and management
• Researched third party products, services and solutions
• Investigated, documented, and reported on needs to improve efficiency
• Managed data backup
• Maintained user, email, and voice mail accounts
• Coordinated data center move
Desktop Support Intern March, 2000 – December, 2000
• Supported more than 110 users in the San Francisco office and home users with
tier 1 needs
• Repair, rebuilt, and upgraded computers
• Maintained printers, copiers, and loaner laptop pool
• Setup meetings with AV and IT needs

2. The Brodia Group, San Francisco, CA February, 2000 – December, 2000
Junior Network Operations Engineer
• Monitored 2 ecommerce high availability networks
• Investigated alerts sent to pager, email, and on screen
• Documented technical issues involving HA and user networks
• Routed and escalated tickets to responsible parties
• Point of contact with vendors
EDUCATION
California State University, San Francisco Business Administration, Concentrations:
• Information Systems
• Accounting
Jewish Vocational Service, San Francisco Salesforce Administrator Training
City College of San Francisco, San Francisco Continuing education courses in:
• CISCO CCNA Curriculum
• Computer Forensics
• Network Security and Defense
• Windows 10
• Windows Virtualization
• Linux Shell Scripting
• Python Programming
City College of San Francisco, San Francisco Associate of Arts
Hobbies and Recreation
• Walking and running for health. I have completed 18 half marathons in the past 7 years.
• Photography: I started with 35mm black and white in high school and currently shooting
with a DSLR. I especially love night photography or during sunrise and sunset. I work
with models on location shoots
• Cooking: I enjoy perusing the internet to try different recipes. I enjoy cooking, but I'm
not necessarily good at it.