1. Deborah Wallace
2650 S Sartain St debbiew71@gmail.com
Philadelphia, PA 19148 Cell: 267-414-8179
QUALIFICATIONS:
 Installation and management of Windows Servers
 Understanding of IT infrastructure security
 Familiar with Wireshark and packet analyzing
 Knowledge of structured cabling
 Proficient in Linux
 Knowledgeable with SQL and DB management
 Strongly committed to team-building and staff development
 Able to lead others and evaluate performance, processes and events
 Ability to grasp new ideas and integrate them into desired results
 Ability to work independently in a fast-paced environment
 Proficient at updating information and record keeping
 Tolerate, flexible and the ability to adapt to change with ease
 Working knowledge of Microsoft Office Suite
EDUCATION:
Peirce College Philadelphia, PA
Bachelor of Science Degree- Information Technology May 2015 – December 2019
ITT Technical Institute Philadelphia, PA
Associate of Specialized Technology Degree December 2012 – January 2015
Program of Study: Information Technology - Computer Network Systems
Anticipated Graduation Date: December 2014
Clubs: National Technical Honor Society
Relevant Courses:
Introduction to Personal Computers, Microsoft Desktop Operating Systems, Wan Technology and Application
Microsoft Networking Operating Systems I and II, Linux Operating Systems, Linux System Administration,
Introduction to Information Security System, Network Technology and Service Integration, Network Application
and Services and Security, Structured Cabling.
PROFESSIONAL EXPERIENCE:
R&K Consulting
Telephone Support Specialist Delanco, NJ
May 2014- Jan- 2015
 Tier 1 Facilitated Support
 Performed Technical Telephone Support
 Escalated to Tier 2 Support
 Managed Tier 1- Telephone Support- 856-793-5960
 R+K Consulting Delian, NJ 08075 May 2014- Feb 2015
 Performed Telephone Support for end-Clients
 Escalated Task to Tier 2
 Tracked- Recorded and Closed Technical Support Tickets
 Tracked- Recorded and Closed Technical