This document provides statistics and summaries of workforce services provided from July 1, 2011 to June 30, 2012. It shows that 2910 businesses were served and 305 were new businesses. The majority of services requested were job orders/job matches (63%) and training/grant information (6%). Most of the customers served were in the consumer/hospitality/tourism (29%), business/finance (7%), and manufacturing/engineering/technology (29%) industries. A total of 29,426 customers were served overall across the three workforce centers in Aberdeen, Bel Air, and Cecil counties.