The annual meeting agenda lists the Susquehanna Region Workforce Board members for FY 2020-2021. It then provides summaries of SWN's response to COVID-19 including transitioning to virtual/telework in March 2020, reopening plans starting in July 2020, and fully reopening facilities in June 2021. Resources and grants obtained to support pandemic response are also listed.

1. Annual Meeting
June 18, 2021

2. SUSQUEHANNA REGION WORKFORCE BOARD
07/01/20 - 06/30/21
Ms. Mary Ann Bogarty, WB President, Chief Lending Officer/Senior Vice-President,
Jarrettsville Federal Savings & Loan Association
Ms. Carrie Bender, WB Treasurer, Engineer/Plant Manager, W. L. Gore
Dr. Mary Bolt, President, Cecil College
Dr. Sean Bulson, Superintendent, Harford County Public Schools
Ms. Linda Burris, Public Affairs Mgr, Delmarva Power
Ms. Denise Carey, Labor Exchange Administrator, Maryland Department of Labor
Ms. Sheryl Davis Kohl, President/Owner, Beacon Staffing Alternatives, Inc.
Mr. Danny DeMarinis, Director Multinational Strategic Programs, MITRE Corporation
Dr. Theresa Felder, President, Harford Community College
Mr. Dion Guthrie, Business Manager – President, Intern’l Brotherhood of Electrical Workers
Mr. Warren Hamilton, Director of Business Development, Oak Contracting LLC
Mr. Raymond Hamm, Jr., Executive Vice-President, PNC Bank
Mr. Matthew Jackson, Regional Director of Rehabilitation Services
Dr. Jeffrey Lawson, Superintendent, Cecil County Public Schools
Mr. Bruce Lewis, President & CEO, Total Urgent Care
Mr. Donald Mathis, Addiction Connections Resource
Mr. Andrew Meyer, Manager, Systems Integration & Test, Northrop Grumman
Mr. Barney Michel, Independent Defense Analyst; President, APG Discovery Center, Inc.
Mr. Henry Omomah, Human Resources Manager, Dunlop Protective Footwear
Mr. Steve Overbay, Director, Cecil County Economic Development
Mr. Leonard Parrish, Director, Harford County Community & Economic Development
Mr. Jerome Reyerson, Director, Department of Social Services
Ms. Michelle Twum-Danso, Director HR Services, ChristianaCare, Union Hospital
Mr. Jack Reitnauer, General Manager, Warwick Mushrooms
Mr. Kevin Walls, Director, Bowhead Systems Management, LLC.

4. SWN COVID-19 Timeline
3/4/20 – First order of PPE & organized chaos begins
3/12 - 3/16/20 – Many SWN Partners move to mandatory telework & virtual
services
3/24/20 – SWN moves to telework and virtual services
4/20 – All services except assessments are online & virtual
5/19/20 – Begin planning for “re-entry” to facilities
6/19/20 – SWN 1st Virtual Annual Meeting
7/20/20 – Limited staff return to SWN facilities
9/4/20 – 50% staffing at facilities eventually moves to 75%
9/25/20 –1st WBT virtual Job Fair/Expo
12/10/20 – MD DOL & SWN partner on 1st Virtual Job Fair
2/3/21 – Drive-up/drop off services begin at Workforce Centers
5/1/21 – Transition to 100% staffing and by appointment services
6/21/21 – All SWN Facilities fully open to the public

5. Resources & Grants
COVID-19 & related Grants
• PNC Foundation
• Northrup Grumman
• MD Dept. Of Housing - NORI Grant
• Cecil County VLT
• SBA –Payroll Protection
• Harford County Government
• MD Labor Dislocated Worker –COVID-19
• MD Relief Act
• American Rescue Plan Act

6. Business Services
Workforce Attraction Events
Weekly Hot Jobs Reports
Virtual Job Fairs
Workforce Center Recruiting Events
Virtual Job Fairs
In-Person Job Fairs
Job Postings
Susquehanna Works – Incumbent Worker Training
On-the Job Training

7. Youth Services
• Expanded “in-house” Out of School Youth/Young Adult programing.
• Utilized 180 Skills Employability Skills, an on-line self directed training
platform. 20 out of 21 completed the program. Participants received
stipends.
• Hosted Weekly Career Exploration virtual meetings using the WIOA
Partners High Demand Careers website.
• Expanded the summer program to a Fall/Winter Program with 8
participants, 7 completed the program.
• Engaged WIOA Young Adults and engaged in a variety services, including
industry specific training and job search assistance.
• Contracted with Youth Empowerment Source to provide Youth and
Young Adult services in Cecil County
• Summer 2021: 38 potential summer youth for in person work
experience program. July- Aug. 5. 5 weeks/30 hours per week @$12/hr.

8. Workforce Center Activities
• Virtual Activities
• JobQuest Seminar
• Résumé Seminar
• Interview Seminar
• LinkedIn Seminar
• 10 Steps to a Federal Job Seminar
• Group and One-on-One Employment Counseling
Appointments
• In person activities began May 2021
• CASAS Assessment Seminars
• Employment Counseling Appointments
• Resource Room Access

9. Service to Job Seekers
• Customer Service Assistance
Provided Information and Assistance to over 7054 individuals
• Unemployment Insurance
• Training
• Maryland Workforce Exchange Help/Issues
• Seminar Inquiries
• Résumé Help
• County Services
• Job Search
• Other miscellaneous questions
• Occupational Training Services
• Healthcare – Dental Assistant, Medical Assistant, Medical Admin Assistant, Medication Tech, LPN,
Medical Front Office, Electronic Health Records, C.N.A.
• Construction – HVAC Apprenticeship, HCAV & Refrigeration, NCCER Welding, Basic Carpentry
• Transportation and Logistics – CDL A, CDL B, Forklift
• Other – PMP
• JobConnect Program
• Work ready job seekers submit Résumés and elevator speeches
• Meet in JobHuddles with Employment Specialists and Business Service Reps
• Business Service Reps make referrals to area employers

10. EARN Manufacturing
• Started an online Manufacturing program through 180 Skill in late
August 2020. Participants could take an online exam after completion.
• Production Technician Training commenced at HCC on May 3, 2021.
Final class of program was held yesterday evening, June 17.
• Working with HCC on a similar program for Incumbent workers, and a
follow-on to the recently completed program to commence in
September.

11. EARN Information
Technology/Cybersecurity
• Implemented a virtual IT/Cyber program cohort through HCC
in late May 2020, completed in early September 2020.
• Started a virtual A+ refresher program through HCC June 14,
2021. Will complete June 24th
• Will start virtual Security+ program (HCC) the second half of
July 2021.
• Scheduled to begin face-to-face cohort at HCC in late
September 2021. Will complete late January 2022.
• Received a new EARN grant which will commence in July
2021.

12. Project Forward
“Fostering Opioid Recovery, Workforce And Resource Development”
• Third Opioid related grant we have performed since 2018.
• Served thirty-one during first two grants.
• Will serve fifty-five during the four years of this current grant.
• Held two virtual partner meetings. Third one scheduled for July.
• Arranged for staff training.
• Strategized how to best serve clients during pandemic.
• Centers now opening. Kick services into high gear.

13. FY-20-21 Virtual Work Based Learning
Program Highlights
 70% Referred Customers Enrolled in WBT as of April 2021
 68% Job Placements as of April 2021
 75% Employed retained employment 120 days or more
Key Performance Indicators
 September Employment Expo (17 Employers)
 Instituted Small Business 8 week Prep Class – 18 registered - 16
completers
 3 Day Vision and Goal Setting Workshop
 Balancing Act Workshop “ The Balancing Home, Health and
Work”
 17th Annual Professional Presentation Expo
 Holiday Wellness Workshop with Customers and their Children
 Continued Weekly WIOA Partner Workshops & WFC Training
Exceptional Virtual Highlights

15. Communications & Outreach
• Communications Outreach
• Community Events – Rising Sun Fun Fest on
6/5; My Family Matters Resource Fair at Gilpin
Elementary School in Elkton on 6/17; The
Grove on 6/25
• Social Media – WebIXI
• Traditional Ads
• Billboards
• Press Releases
• Developing additional plans