This document provides guidance for organizations to achieve sustained success through effective quality management. It recommends that organizations understand their context and the needs of interested parties, define their identity with a clear mission and values, and have strong leadership that establishes a quality policy and strategy. The document also recommends managing processes, resources, performance, and promoting continual improvement, learning and innovation. Following this guidance can help organizations achieve and sustain success over the long term.
This document discusses quality awareness and defines quality in several ways. It begins by defining quality as how a recipient views a product or service before, during, and after use. It then discusses previous definitions of quality as meeting predetermined criteria and specifications at a given cost. The main portion defines modern views of quality as conforming to requirements, being fit for use, meeting and exceeding customer expectations, and comparing favorably to competitors. It lists quality characteristics for products and services and defines internal and external customers. It emphasizes that quality is everyone's responsibility in an organization.
Dokumen tersebut membahas tentang sistem manajemen mutu untuk industri otomotif berdasarkan standar IATF 16949:2016, mencakup tujuan dan persyaratan standar tersebut serta proses yang harus dilaksanakan seperti APQP, PPAP, FMEA, dan pendekatan berbasis risiko."
The document provides an overview of a webinar presented by Omnex on VDA 6.3 Management. Omnex is an international consulting, training and software development organization that specializes in integrated management system solutions. The webinar covered VDA 6.3 process auditing standards including the audit process, product life cycle, and a review of sections P2 through P5 which relate to project management, planning product development, carrying out development, and supplier management.
The document discusses quality management systems and ISO 9001 standards. It outlines the key aspects of a quality management system including quality objectives, processes, reviews, facilities, documentation, training, and audits. It also describes how the company manages its quality management system through its quality policy statement, quality manual, and procedures like document control, record control, internal audits, non-conforming product control, corrective action, and preventive action. The benefits are highlighted as doing work safely, correctly, and within time limits through continuous improvement.
Quality Management System awareness for all ANUPAM RAY
I covered benefit and utilization ISO 9001:2015 standard, 8 quality principle, Root cause analysis, what is ISO, and basic auditing principle. Kindly comment and let me know how I can improve this.
This quality manual outlines the quality management system of XXXX. It describes the scope, processes, and responsibilities within the QMS. Key points include:
- The QMS aims to consistently meet customer and legal requirements and improve customer satisfaction through a process-based approach and risk management.
- Context analysis identifies external issues like regulations and internal issues. Stakeholder needs are also determined.
- Leadership demonstrates commitment through policy, objectives, resource allocation, and more. Roles and responsibilities are defined.
- Risks are identified and addressed through actions to assure intended results and enhance effects. Quality objectives are established and monitored.
- Processes and their interactions are established to implement and maintain the Q
This document discusses quality awareness and defines quality in several ways. It begins by defining quality as how a recipient views a product or service before, during, and after use. It then discusses previous definitions of quality as meeting predetermined criteria and specifications at a given cost. The main portion defines modern views of quality as conforming to requirements, being fit for use, meeting and exceeding customer expectations, and comparing favorably to competitors. It lists quality characteristics for products and services and defines internal and external customers. It emphasizes that quality is everyone's responsibility in an organization.
Dokumen tersebut membahas tentang sistem manajemen mutu untuk industri otomotif berdasarkan standar IATF 16949:2016, mencakup tujuan dan persyaratan standar tersebut serta proses yang harus dilaksanakan seperti APQP, PPAP, FMEA, dan pendekatan berbasis risiko."
The document provides an overview of a webinar presented by Omnex on VDA 6.3 Management. Omnex is an international consulting, training and software development organization that specializes in integrated management system solutions. The webinar covered VDA 6.3 process auditing standards including the audit process, product life cycle, and a review of sections P2 through P5 which relate to project management, planning product development, carrying out development, and supplier management.
The document discusses quality management systems and ISO 9001 standards. It outlines the key aspects of a quality management system including quality objectives, processes, reviews, facilities, documentation, training, and audits. It also describes how the company manages its quality management system through its quality policy statement, quality manual, and procedures like document control, record control, internal audits, non-conforming product control, corrective action, and preventive action. The benefits are highlighted as doing work safely, correctly, and within time limits through continuous improvement.
Quality Management System awareness for all ANUPAM RAY
I covered benefit and utilization ISO 9001:2015 standard, 8 quality principle, Root cause analysis, what is ISO, and basic auditing principle. Kindly comment and let me know how I can improve this.
This quality manual outlines the quality management system of XXXX. It describes the scope, processes, and responsibilities within the QMS. Key points include:
- The QMS aims to consistently meet customer and legal requirements and improve customer satisfaction through a process-based approach and risk management.
- Context analysis identifies external issues like regulations and internal issues. Stakeholder needs are also determined.
- Leadership demonstrates commitment through policy, objectives, resource allocation, and more. Roles and responsibilities are defined.
- Risks are identified and addressed through actions to assure intended results and enhance effects. Quality objectives are established and monitored.
- Processes and their interactions are established to implement and maintain the Q
New QCC dibuat untuk merevitalisasi aktivitas perbaikan agar lebih terfokus pada pengembangan keterampilan karyawan, penciptaan tempat kerja yang menyenangkan, dan peningkatan kinerja perusahaan. Aktivitasnya meliputi Circle Leader yang menangani tema utama dan Theme Leader untuk subtema. Konvensi QCC di Astra membahas hasil tema aktivitas tersebut.
This document provides an internal quality management system audit checklist for ISO 9001:2015. It includes audit questions related to understanding the organization and context, leadership, planning, support, operation, performance evaluation, improvement and management review. The checklist covers all clauses of ISO 9001:2015 and can be used to audit an organization's quality management system for compliance.
The document discusses guidelines for auditing serial production processes. It will first examine the requirements of the "Red Book" and give importance to key questions. Process risks will be identified using a "Turtle Diagram" tool. Additionally, commonly found risks revealed by the diagrams will be added to the auditor's list of open-ended questions. The document provides an overview of serial production audits but notes that full expertise requires authorized training and practice. It then outlines several questions for evaluating different aspects of the serial production process.
The document summarizes changes made from ISO/TS 16949 to the new IATF 16949 standard. Key changes include strengthening requirements around product safety, corporate responsibility, process reviews, and risk analysis. A multi-phase revision process was used and over 1,700 stakeholder comments were received. The goal of the changes is to better address quality management system needs in the automotive industry and prevent quality problems.
1. Dokumen tersebut membahas tentang Quality Control Circle (QCC), yaitu kelompok kecil pekerja yang bertemu untuk mengidentifikasi, menganalisis, dan menyelesaikan masalah terkait pekerjaan.
2. Tujuan QCC adalah mengurangi kerugian, menyelesaikan keluhan pelanggan, meningkatkan kualitas produk dan layanan.
3. Struktur QCC biasanya terdiri dari fasilitator, ketua tim, sekretaris, dan anggota tim.
The document provides guidance on developing an effective control plan with three key sections:
1. The administrative section identifies critical information about the part or process including part numbers, suppliers, and required approval signatures.
2. The main section defines the key process parameters and controls for each step, including specifications, measurement techniques, sample sizes, frequencies, control methods, and reaction plans.
3. Effective control plans also include audit plans as a separate line to regularly validate that the documented controls match actual practice and ensure continuous improvement.
This document is an audit checklist for an organization's quality management system based on the ISO 9001:2015 standard. It contains 35 questions across 10 sections that an auditor would use to assess whether the organization has established the necessary processes, documented information, leadership involvement, and continual improvement activities required by the standard. The questions address topics like understanding the organization's context, determining the scope of the quality management system, establishing quality objectives and plans, controlling externally provided products and services, monitoring performance, and identifying opportunities for improvement.
This document provides an overview and description of PROCESS AUDIT INNOVATOR software. The software was developed for the automotive industry and provides capabilities for quality planning, risk analysis, process auditing, audit scheduling, corrective action monitoring, and training. It allows for advanced quality auditing functions as well as risk analysis, process gap identification, and corrective action management. The document outlines the software's key modules and functions, system requirements, pricing structure, and support services.
Quality manual for small and medium companiesbillwillis66
This quality manual describes Connor Winfield Corp.'s quality management system which is compliant with ISO 9001:2008. The manual outlines the company's quality policies, procedures, responsibilities, and documentation processes. It provides an overview of the quality system covering topics such as management commitment, customer focus, quality planning, resource management, product realization, measurement and improvement. The manual is divided into sections that follow the structure of the ISO 9001 standard.
This document outlines the procedures for conducting internal quality audits at TCI. It describes auditor qualifications including training requirements. It details the audit process from planning through conducting opening and closing meetings. Audits check for compliance with quality systems and processes. Nonconformances are documented and corrective actions may be assigned and followed up on. The purpose is to verify compliance and ensure the continued capability of the quality system.
Certification Body Approach to ISO 9001:2015 by NQANQA
ISO 9001:2015 and ISO 14001:2015 are one year old this month! Here we discuss our experiences and lessons learnt during the first year of assessments to the 2015 standards.
This case study will detail a real nonconformance investigation using the Root Cause Analysis (RCA). The Quality Assurance of a pharmaceutical company has detected a failure during the test audit after a manufactured lot inspection. The investigation concluded that the failure was due to a defective component; which later led the supplier to authorize the return of their product, and to initiate substantial process corrective actions.
This document provides an overview of ISO 9001:2008 requirements for quality management systems. It defines key terms related to QMS such as quality, quality policy, quality control, quality assurance, documents, records, processes, procedures, audits, conformity and non-conformity. It also describes the eight principles of QMS, the PDCA cycle for continual improvement, and lists procedures for an example organization's QMS. The document aims to introduce readers to the basic concepts and requirements of the ISO 9001:2008 standard.
The Six Sigma method DMADV involves 5 steps: 1) Define customer requirements and goals for a process, product, or service. 2) Measure performance and match it to customer requirements. 3) Analyze and assess the design for improvement. 4) Design and implement new processes. 5) Verify results and maintain performance. The document relates the 5 steps of the Define-Measure-Analyze-Design-Verify method for Six Sigma process improvement.
How to get prepared to an internal audit?
The easiest way to be prepared to an audit, is by knowing the questions in advanced, that you are going to be asked, or GOING to ask.
Save time on preparation, by download ISO 9001 standard, 2015 version check list,
which contains the standard sections + questions for each one.
This check list is a good basis for other ISO standards, and it not only help you to get prepared fast, but you can use it as the audit report.
The document provides an overview of quality, including its history and importance. It discusses the evolution of quality practices from the Industrial Revolution through modern approaches like Total Quality Management and Six Sigma. Key figures who advanced quality concepts are also highlighted. The document then covers quality certifications, dimensions of quality, costs of quality, and problem-solving methodologies like the PDCA cycle.
This document provides an overview of an ISO 9001:2015 Awareness Program. The purpose of the program is to increase awareness of ISO 9001:2015 and promote self-improvement and improvements to an organization's quality management system. The program covers background information on ISO, the ISO family of standards, quality management principles, ISO 9001:2015 requirements, and more. Key topics include the process approach, management principles like customer focus and continual improvement, ISO 9001 clauses, documentation requirements, and the PDCA cycle used in ISO management systems. The program aims to help participants better understand ISO 9001:2015 and how to implement or improve their organization's quality management system.
This document is an internal quality management system audit checklist that addresses the requirements of ISO 9001:2015. It contains questions to audit how the organization is meeting each clause of the standard. For clause 4.1, it asks how the organization determines and monitors internal and external issues relevant to its purpose and strategic direction and how these could affect achieving the intended results of the quality management system. For clause 4.2, it addresses how the organization determines interested parties, their requirements, and monitors this information. The checklist examines how the organization established the scope of the quality management system to meet all applicable requirements.
This document provides the requirements for an Occupational Safety and Health (OSH) management system specifically for the chemical industry in Singapore (SS 506 Part 3). It is intended to help chemical organizations establish, implement, maintain and improve an integrated OSH and process safety management system. The document references other OSH and management system standards and guidelines. It outlines the scope, terms and definitions, and key requirements for the OSH management system including policy, planning, implementation, checking, and management review.
Standards institutions like the Nepal Bureau of Standards & Metrology (NBSM), International Organization for Standardization (ISO), and American Society for Testing and Materials (ASTM) develop and maintain standards to ensure quality, safety, and consistency. NBSM is Nepal's national standards body, ISO has published over 19,500 international standards covering technology and business, and ASTM has over 30,000 members who develop consensus-based standards through technical committees. Standards help businesses, governments, and society by improving quality, opening markets, increasing safety and environmental protection, and more.
New QCC dibuat untuk merevitalisasi aktivitas perbaikan agar lebih terfokus pada pengembangan keterampilan karyawan, penciptaan tempat kerja yang menyenangkan, dan peningkatan kinerja perusahaan. Aktivitasnya meliputi Circle Leader yang menangani tema utama dan Theme Leader untuk subtema. Konvensi QCC di Astra membahas hasil tema aktivitas tersebut.
This document provides an internal quality management system audit checklist for ISO 9001:2015. It includes audit questions related to understanding the organization and context, leadership, planning, support, operation, performance evaluation, improvement and management review. The checklist covers all clauses of ISO 9001:2015 and can be used to audit an organization's quality management system for compliance.
The document discusses guidelines for auditing serial production processes. It will first examine the requirements of the "Red Book" and give importance to key questions. Process risks will be identified using a "Turtle Diagram" tool. Additionally, commonly found risks revealed by the diagrams will be added to the auditor's list of open-ended questions. The document provides an overview of serial production audits but notes that full expertise requires authorized training and practice. It then outlines several questions for evaluating different aspects of the serial production process.
The document summarizes changes made from ISO/TS 16949 to the new IATF 16949 standard. Key changes include strengthening requirements around product safety, corporate responsibility, process reviews, and risk analysis. A multi-phase revision process was used and over 1,700 stakeholder comments were received. The goal of the changes is to better address quality management system needs in the automotive industry and prevent quality problems.
1. Dokumen tersebut membahas tentang Quality Control Circle (QCC), yaitu kelompok kecil pekerja yang bertemu untuk mengidentifikasi, menganalisis, dan menyelesaikan masalah terkait pekerjaan.
2. Tujuan QCC adalah mengurangi kerugian, menyelesaikan keluhan pelanggan, meningkatkan kualitas produk dan layanan.
3. Struktur QCC biasanya terdiri dari fasilitator, ketua tim, sekretaris, dan anggota tim.
The document provides guidance on developing an effective control plan with three key sections:
1. The administrative section identifies critical information about the part or process including part numbers, suppliers, and required approval signatures.
2. The main section defines the key process parameters and controls for each step, including specifications, measurement techniques, sample sizes, frequencies, control methods, and reaction plans.
3. Effective control plans also include audit plans as a separate line to regularly validate that the documented controls match actual practice and ensure continuous improvement.
This document is an audit checklist for an organization's quality management system based on the ISO 9001:2015 standard. It contains 35 questions across 10 sections that an auditor would use to assess whether the organization has established the necessary processes, documented information, leadership involvement, and continual improvement activities required by the standard. The questions address topics like understanding the organization's context, determining the scope of the quality management system, establishing quality objectives and plans, controlling externally provided products and services, monitoring performance, and identifying opportunities for improvement.
This document provides an overview and description of PROCESS AUDIT INNOVATOR software. The software was developed for the automotive industry and provides capabilities for quality planning, risk analysis, process auditing, audit scheduling, corrective action monitoring, and training. It allows for advanced quality auditing functions as well as risk analysis, process gap identification, and corrective action management. The document outlines the software's key modules and functions, system requirements, pricing structure, and support services.
Quality manual for small and medium companiesbillwillis66
This quality manual describes Connor Winfield Corp.'s quality management system which is compliant with ISO 9001:2008. The manual outlines the company's quality policies, procedures, responsibilities, and documentation processes. It provides an overview of the quality system covering topics such as management commitment, customer focus, quality planning, resource management, product realization, measurement and improvement. The manual is divided into sections that follow the structure of the ISO 9001 standard.
This document outlines the procedures for conducting internal quality audits at TCI. It describes auditor qualifications including training requirements. It details the audit process from planning through conducting opening and closing meetings. Audits check for compliance with quality systems and processes. Nonconformances are documented and corrective actions may be assigned and followed up on. The purpose is to verify compliance and ensure the continued capability of the quality system.
Certification Body Approach to ISO 9001:2015 by NQANQA
ISO 9001:2015 and ISO 14001:2015 are one year old this month! Here we discuss our experiences and lessons learnt during the first year of assessments to the 2015 standards.
This case study will detail a real nonconformance investigation using the Root Cause Analysis (RCA). The Quality Assurance of a pharmaceutical company has detected a failure during the test audit after a manufactured lot inspection. The investigation concluded that the failure was due to a defective component; which later led the supplier to authorize the return of their product, and to initiate substantial process corrective actions.
This document provides an overview of ISO 9001:2008 requirements for quality management systems. It defines key terms related to QMS such as quality, quality policy, quality control, quality assurance, documents, records, processes, procedures, audits, conformity and non-conformity. It also describes the eight principles of QMS, the PDCA cycle for continual improvement, and lists procedures for an example organization's QMS. The document aims to introduce readers to the basic concepts and requirements of the ISO 9001:2008 standard.
The Six Sigma method DMADV involves 5 steps: 1) Define customer requirements and goals for a process, product, or service. 2) Measure performance and match it to customer requirements. 3) Analyze and assess the design for improvement. 4) Design and implement new processes. 5) Verify results and maintain performance. The document relates the 5 steps of the Define-Measure-Analyze-Design-Verify method for Six Sigma process improvement.
How to get prepared to an internal audit?
The easiest way to be prepared to an audit, is by knowing the questions in advanced, that you are going to be asked, or GOING to ask.
Save time on preparation, by download ISO 9001 standard, 2015 version check list,
which contains the standard sections + questions for each one.
This check list is a good basis for other ISO standards, and it not only help you to get prepared fast, but you can use it as the audit report.
The document provides an overview of quality, including its history and importance. It discusses the evolution of quality practices from the Industrial Revolution through modern approaches like Total Quality Management and Six Sigma. Key figures who advanced quality concepts are also highlighted. The document then covers quality certifications, dimensions of quality, costs of quality, and problem-solving methodologies like the PDCA cycle.
This document provides an overview of an ISO 9001:2015 Awareness Program. The purpose of the program is to increase awareness of ISO 9001:2015 and promote self-improvement and improvements to an organization's quality management system. The program covers background information on ISO, the ISO family of standards, quality management principles, ISO 9001:2015 requirements, and more. Key topics include the process approach, management principles like customer focus and continual improvement, ISO 9001 clauses, documentation requirements, and the PDCA cycle used in ISO management systems. The program aims to help participants better understand ISO 9001:2015 and how to implement or improve their organization's quality management system.
This document is an internal quality management system audit checklist that addresses the requirements of ISO 9001:2015. It contains questions to audit how the organization is meeting each clause of the standard. For clause 4.1, it asks how the organization determines and monitors internal and external issues relevant to its purpose and strategic direction and how these could affect achieving the intended results of the quality management system. For clause 4.2, it addresses how the organization determines interested parties, their requirements, and monitors this information. The checklist examines how the organization established the scope of the quality management system to meet all applicable requirements.
This document provides the requirements for an Occupational Safety and Health (OSH) management system specifically for the chemical industry in Singapore (SS 506 Part 3). It is intended to help chemical organizations establish, implement, maintain and improve an integrated OSH and process safety management system. The document references other OSH and management system standards and guidelines. It outlines the scope, terms and definitions, and key requirements for the OSH management system including policy, planning, implementation, checking, and management review.
Standards institutions like the Nepal Bureau of Standards & Metrology (NBSM), International Organization for Standardization (ISO), and American Society for Testing and Materials (ASTM) develop and maintain standards to ensure quality, safety, and consistency. NBSM is Nepal's national standards body, ISO has published over 19,500 international standards covering technology and business, and ASTM has over 30,000 members who develop consensus-based standards through technical committees. Standards help businesses, governments, and society by improving quality, opening markets, increasing safety and environmental protection, and more.
The document provides an overview of ISO 9000 and ISO 14000 standards for quality management and environmental management systems. It describes the International Organization for Standardization that developed the standards and their benefits. Key elements of ISO 9000 include customer focus, leadership, and continual improvement. The registration process involves initial and surveillance audits by an external registrar. ISO 14000 aims to determine environmental impacts and establish environmental management systems. Its elements are environmental policy, planning, implementation, monitoring and review, and continuous improvement.
This document provides an introduction to ISO/IEC 29110, which defines standards for very small entities (VSEs) developing software. It discusses the three critical dimensions of process, roles, and responsibility. ISO/IEC 29110 aims to standardize processes for VSEs with up to 25 people. It has defined four profiles (Entry, Basic, Intermediate, Advanced) targeting different levels of VSEs. The next chapter will cover the project management process defined in ISO/IEC 29110.
This document provides information about various quality standards organizations - ISO, BSTI, and ASTM. It defines each organization, describes their objectives and functions. ISO is an international standards body with over 160 member countries. BSTI is Bangladesh's national standards organization. ASTM is an American technical standards developer and publisher. The document outlines the standards development process, popular standards, and importance of conforming to quality standards for organizations.
INTERNATIONAL ORGANIZATION FOR STANDARDIZATION(ISO)waseemakhtar120
ISO 9000 and ISO 14000 are quality and environmental standards established by the International Organization for Standardization. ISO 9000 addresses quality management by specifying processes to fulfill customer requirements and regulatory compliance. ISO 14000 documents a firm's environmental program and specifies actions to minimize environmental impacts. Certification requires an external audit to ensure standards are met. Benefits of certification include competitive advantages, quality consistency, and improved environmental performance.
Introduction to International StandardizationKris Kimmerle
This is my publication on the Introduction to International Standardization. In this publication I overview the ISO, IEC, and Common Criteria international organizations and their unique approaches to security evaluations, certification & accreditation, and lastly standard development.
The document discusses ISO 9000 and ISO 14000 standards. ISO 9000 defines quality management system requirements, while ISO 14000 addresses environmental management system requirements. Both standards use the PDCA (Plan-Do-Check-Act) model and aim to help organizations improve processes, increase customer satisfaction, and meet regulatory requirements through certified management systems.
ISO 9001 is an international standard for quality management systems. It was first published in 1987 and has been revised several times since to keep up with changes in business and quality practices. The latest version, ISO 9001:2015, includes several changes from previous versions, including a new annex called Annex SL that establishes a common framework for all ISO management system standards. This high level structure includes elements like scope, leadership responsibilities, planning, support, operations, performance evaluation, and improvement. The standard emphasizes risk-based thinking, organizational context, leadership involvement, and flexibility over documentation requirements. It aims to help organizations better meet customer and regulatory requirements through an effective quality management approach.
ISO:9000 family means organization of a product or service assuring continued quality assurance to customer delight.ISO 9000 was created to produce an international set of process quality standards.It consists of Written procedures that were inspected to ensure consistency
This document discusses quality management standards. It describes the key differences between quality assurance and quality control, with quality assurance focusing on preventing defects and quality control focusing on identifying defects. The document also outlines the eight principles of quality management established by the International Organization for Standardization (ISO), including customer focus, leadership, and continual improvement. Finally, it explains the six-stage process by which ISO develops international standards through technical committees and achieving consensus.
Awareness session on iatf 16949 2016 standardAmit Mishra
This document provides an agenda for training on IATF 16949. The training will cover an overview of IATF 16949 and how it relates to ISO 9001:2015. It will discuss the key changes between ISO/TS 16949:2009 and IATF 16949, including 14 specific changes. It will also cover the IATF structure, goals of IATF 16949, high level structure, notable changes in terminology, and clause-wise additions and explanations. The training will identify 17 documented processes required by IATF 16949 and certain frequency requirements.
ISO (International Organization for Standardization) is a network of standards institutes from 164 countries with a central office in Geneva, Switzerland, that coordinates the system.
ISO is a non-governmental organization that forms a bridge between the public and private sectors and is the largest standards organization in the world.
Many of its member institutes are part of the governmental structure of their countries or are mandated by their government.
Some members have their roots uniquely in the private sector, having been set up by national partnerships of industry associations.
Therefore, ISO enables a consensus to be reached on solutions that meet both the requirements of business and the broader needs of society.
Introduction About ISO Certificates - Eng. Mohamed Abazamilemadinah
The document summarizes the history and development of ISO (International Organization for Standardization) over the past 70 years since its founding in 1947. It began with 65 delegates from 25 countries who decided to create a new international organization to facilitate the coordination and unification of industrial standards. Over the decades, ISO has grown to include 163 members and over 21,000 standards covering almost all aspects of technology and business. Some of ISO's most well-known and widely implemented standards are ISO 9001 for quality management, ISO 14001 for environmental management, and ISO 45001 for occupational health and safety management. The document also provides an overview of ISO's standards development process and outlines some of the key economic and non-economic benefits that organizations can
Lead auditor training environmental management system irca approvedIntertek Moody
Intertek is an internationally accredited certification body that provides training and certification for various management systems including ISO 14001 for environmental management. The document announces a 5-day ISO 14001 lead auditor training course that will provide in-depth knowledge of environmental management system auditing requirements through lectures, case studies, and role plays. The course is approved by the International Register of Certificated Auditors. Participants will learn about environmental aspects and impacts, documentation, audit planning and performance, and continual improvement techniques. Upon satisfactory completion, participants will receive a certificate to help qualify them as certified auditors.
Lead auditor training environmental management system irca approvedIntertek Moody
Intertek is an internationally accredited certification body that provides training and certification for various management systems including ISO 14001 for environmental management. The document announces a 5-day ISO 14001 lead auditor training course that will provide in-depth knowledge of environmental management system auditing requirements through lectures, case studies, and role plays. The course is approved by the International Register of Certificated Auditors. Participants will learn about environmental aspects and impacts, documentation, audit procedures, and continual improvement techniques to meet the requirements for certification as an ISO 14001 lead auditor.
Iafid10 transition iso14001publicationversion27022015Afonso Go
This document provides guidance for the transition from ISO 14001:2004 to ISO 14001:2015. It identifies activities that should be considered by organizations, certification bodies, and accreditation bodies during the transition. A 3-year transition period is recommended to allow time for organizations to update their environmental management systems and for certification bodies and accreditation bodies to prepare for auditing to the new standard. Guidance is provided for communicating the changes and planning evaluation and certification activities during the transition period.
This document provides an introduction to industrial standards, including:
1. It defines what a standard is and explains that standards are created through consensus between interested parties. Standards provide repeatable ways of doing things and do not impose regulations.
2. It outlines the basic types of standards such as product, design, process, and management system standards.
3. It discusses how standards impact business through benefits like reducing costs, promoting innovation, building customer confidence, and enabling market access.
Six Sigma
ISO
ISO 9000
Evolution of ISO 9000 standards
Two documents
Benefit of ISO 9000 certification
ISO 14000
International Organization for Standardization
ISO 9004
ISO 9002:
Similar to SS ISO 9004-2018 - Preview (1).pdf (20)
1) O documento descreve a vida e obra de Vladimir Ilitch Lênin, fundador do bolchevismo e do primeiro Estado socialista.
2) Lênin nasceu em 1870 na Rússia e desde cedo se interessou por questões políticas e sociais, influenciado por seu irmão revolucionário.
3) Em 1887, Lênin se tornou definitivamente revolucionário após a execução de seu irmão por planejar um atentado contra o czar.
Este documento resume as principais informações sobre a revisão da norma ABNT NBR ISO 9004 sobre gestão da qualidade de uma organização. Ele descreve o escopo e objetivo da norma, que fornece diretrizes para organizações alcançarem sucesso sustentado considerando as necessidades de partes interessadas. Também resume os principais conceitos e estrutura da norma, incluindo a qualidade de uma organização, contexto, partes interessadas e requisitos para gestão.
This document provides guidance for organizations to achieve sustained success. It focuses on enhancing an organization's ability to meet customer and stakeholder needs and expectations over time. The document addresses factors like leadership, strategic planning, process management, performance evaluation, and continuous improvement that can support an organization's sustained success. It also includes a self-assessment tool to help organizations evaluate how well they have adopted the guidance. The guidance is intended to be applicable to organizations of any size, type or industry.
O documento convoca Jacsele Servolo dos Santos para o cargo de Enfermeiro, publica avisos de licitações para aquisição de veículos e medicamentos, extrato de aditivo contratual, portarias de exoneração, nomeação e concessão de licença a servidores públicos, e anúncios comerciais.
O documento discute o Estudo de Tempos e Métodos (ET&M), que envolve o projeto de métodos para determinar o melhor modo de realizar uma tarefa e medir o tempo padrão para executá-la. O objetivo é estabelecer um método padrão e tempo para avaliar desempenho, estimar custos e organizar tarefas.
This document provides guidance for organizations to achieve sustained success. It focuses on enhancing an organization's ability to meet customer and stakeholder needs and expectations over the long term. The document addresses factors such as leadership, strategic planning, process management, performance evaluation, and continuous improvement that can support an organization's sustained success. It also includes a self-assessment tool to help organizations evaluate how well they have adopted the guidance. The guidelines are intended to be consistently applied along with the quality management principles established in ISO 9000:2015.
O documento convoca Jacsele Servolo dos Santos para o cargo de Enfermeiro, publica avisos de licitações para aquisição de veículos e medicamentos, extrato de aditivo contratual, portarias de exoneração, nomeação e concessão de licença a servidores públicos, e anúncios comerciais.
O documento discute conceitos e técnicas de Estudo de Tempos e Métodos. O objetivo é determinar o melhor método de trabalho e o tempo padrão para executá-lo, a fim de avaliar e melhorar a produtividade. Aborda tópicos como projeto de métodos, medição de tempos, aplicações, tempos produtivos versus improdutivos e metodologia para solução de problemas.
Cover Story - China's Investment Leader - Dr. Alyce SUmsthrill
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1. Published by
SS ISO 9004 : 2018
ISO 9004:2018, IDT
(ICS 03.120.10; 03.100.70)
SINGAPORE STANDARD
Quality management – Quality of an
organisation – Guidance to achieve sustained
success
3. SS ISO 9004 : 2018
2
COPYRIGHT
This Singapore Standard was approved by the Quality and Safety Standards Committee on behalf
of the Singapore Standards Council on 10 May 2018.
First published, 1988
First revision, 1994
Second revision, 2000
Third revision, 2009
Fourth revision, 2018
The Quality and Safety Standards Committee, appointed by the Standards Council, consists of the
following members:
Name Capacity
Chairman : Er. Go Heng Huat Individual Capacity
Deputy
Chairman : Mr Seet Choh San Singapore Institution of Safety Officers
Advisor : Mr Chan Yew Kwong Individual Capacity
Secretary : Ms Kong Wai Yee Singapore Manufacturing Federation –
Standards Development Organisation
Members : Er. Goh Keng Cheong Housing & Development Board
Er. Hashim Bin Mansoor Building and Construction Authority
Assoc Prof Hoon Kay Hiang Nanyang Technological University
Mr Koh Yeong Kheng Association of Small and Medium Enterprises
Mr Lee Kay Chai Singapore Contractors Association Limited
Prof Lee Pui Mun Singapore University of Social Sciences
Mr Lim Kee Huat/Mr Liow Kin
Lian
Society of Loss Prevention in the Process
Industries
Mr Steven Nah Association of Process Industry
Mr Ong Liong Chuan Individual Capacity
Mr Perianan Radhakrishnan Singapore Welding Society
Assoc Prof Simon Poh Siew
Beng
National University of Singapore
Mr Derek Sim Association of Singapore Marine Industries
Mr Harnek Singh Individual Capacity
Mr Birch Sio Singapore Manufacturing Federation
Mr Alvin Soong Kheng Boon Land Transport Authority
Mr Tan Kay Chen The Institution of Engineers, Singapore
Mr Daniel Tan Kuan Wei Individual Capacity
Mr Ronald Tan Singapore Productivity Association
Mr Jonathan Wan Individual Capacity
Mr Wong Siu Tee JTC Corporation
Mr Winston Yew Workplace Safety and Health Council
4. SS ISO 9004 : 2018
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The Technical Committee on Quality and Core Business Processes, appointed by the then
Management Systems Standards Committee and responsible for the preparation of this standard,
consists of representatives from the following organisations:
Name Capacity
Chairman : Mr Harnek Singh Individual Capacity
Deputy
Chairman : Er. Go Heng Huat Individual Capacity
Secretary : Mr Harry Chua Singapore Manufacturing Federation –
Standards Development Organisation
Members : Mr Chia Beng Chye Individual Capacity
Prof Goh Thong Ngee National University of Singapore
Mr Rama Prasad Mamidi Project Management Institute, Singapore
Chapter
Prof Rohit Bhatnagar Nanyang Business School, Nanyang
Technological University
Mr Herdial Singh Individual Capacity
Mr Tang Khoon Sin National University of Singapore
Mr George Wong Institute of Management Consultants
(Singapore)
The Working Group on Quality Management Systems, appointed by the Technical Committee to
assist in the preparation of this standard, comprises the following experts who contribute in their
individual capacity:
Name
Convenor : Mr Chia Beng Chye
Members : Mr Jenson Goh
Mr Heng Hoon Jee
Mr Andrew Khng
Ms Lee Ham Eng
Mr Lim Hun Seng
Mr Harnek Singh
Mr Herdial Singh
Mr Tan Boon Chong
Mr Tan Chuan Beng
Mr Tang Khoon Sin
5. SS ISO 9004 : 2018
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The organisations in which the experts of the Working Group are involved are:
Agility Logistics Services Pte Ltd
National University of Singapore
Sembcorp Design and Construction
Singapore Accreditation Council
Singapore Contractors Association Limited
ST Electronics (Info-Software Systems) Pte Ltd
6. SS ISO 9004 : 2018
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Contents
Page
National Foreword 7
Foreword 8
Introduction 9
1 Scope 11
2 Normative references 11
3 Terms and definitions 11
4 Quality of an organization and sustained success 11
4.1 Quality of an organization 11
4.2 Managing for the sustained success ofan organization 12
5 Context of an organization 13
5.1 General 13
5.2 Relevant interested parties 13
5.3 External and internal issues 14
6 Identity of an organization 15
6.1 General 15
6.2 Mission, vision, values and culture 15
7 Leadership 16
7.1 General 16
7.2 Policy and strategy 16
7.3 Objectives 18
7.4 Communication 19
8 Process management 19
8.1 General 19
8.2 Determination of processes 20
8.3 Process responsibility and authority 21
8.4 Managing processes 21
9 Resource management 23
9.1 General 23
9.2 People 24
9.2.1 General 24
9.2.2 Engagement of people 24
9.2.3 Empowerment and motivation of people 24
9.2.4 Competence of people 25
7. SS ISO 9004 : 2018
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9.3 Organizational knowledge 25
9.4 Technology 26
9.5 Infrastructure and work environment 26
9.5.1 General 26
9.5.2 Infrastructure 26
9.5.3 Work environment 26
9.6 Externally provided resources 27
9.7 Natural resources 28
10 Analysis and evaluation of anorganization’s performance 28
10.1 General 28
10.2 Performance indicators 29
10.3 Performance analysis 30
10.4 Performance evaluation 31
10.5 Internal audit 32
10.6 Self-assessment 33
10.7 Reviews 33
11 Improvement, learning and innovation 34
11.1 General 34
11.2 Improvement 34
11.3 Learning 34
11.4 Innovation 35
11.4.1 General 35
11.4.2 Application 36
11.4.3 Timing and risk 36
Annexes
A (informative) Self-assessment tool 37
Bibliography 71
8. SS ISO 9004 : 2018
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National Foreword
This Singapore Standard was prepared by the Working Group on Quality Management Systems
appointed by the Technical Committee on Quality and Core Business Processes under the
direction of the Quality and Safety Standards Committee.
This standard is a revision of SS ISO 9004 : 2009 and is identical with International Standard ISO
9004:2018, “Quality management – Quality of an organization – Guidance to achieve sustained
success”. SS ISO 9004 : 2018 cancels and replaces SS ISO 9004 : 2009.
The references to International Standards shall be replaced by the following Singapore Standards:
International Standard Corresponding Singapore Standard
ISO 9000 SS ISO 9000
ISO 9001 SS ISO 9001
ISO 14001 SS ISO 14001
ISO 19011 SS ISO 19011
ISO 22000 SS ISO 22000
ISO 31000 SS ISO 31000
ISO 45001 SS ISO 45001
ISO 50001 SS ISO 50001
Attention is also drawn to the possibility that some of the elements of this Singapore Standard
may be the subject of patent rights. Enterprise Singapore shall not be held responsible for
identifying any or all of such patent rights.
NOTE
1. Singapore Standards (SSs) and Technical References (TRs) are reviewed periodically to keep abreast of technical
changes, technological developments and industry practices. The changes are documented through the issue of either
amendments or revisions.
2. An SS or TR is voluntary in nature except when it is made mandatory by a regulatory authority. It can also be cited in
contracts making its application a business necessity. Users are advised to assess and determine whether the SS or TR
is suitable for their intended use or purpose. If required, they should refer to the relevant professionals or experts for
advice on the use of the document. Enterprise Singapore shall not be liable for any damages whether directly or
indirectly suffered by anyone or any organisation as a result of the use of any SS or TR.
3. Compliance with a SS or TR does not exempt users from any legal obligations.
9. SS ISO 9004 : 2018
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Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national
standards bodies (ISO member bodies). The work of preparing International Standards is
normally carried out through ISO technical committees. Each member body interested in a
subject for which a technical committee has been established has the right to be represented on
that committee. International organizations, governmental and non-governmental, in liaison with
ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical
Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance
are described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed
for the different types of ISO documents should be noted. This document was drafted in
accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the
subject of patent rights. ISO shall not be held responsible for identifying any or all such patent
rights. Details of any patent rights identified during the development of the document will be in
the Introduction and/or on the ISO list of patent declarations received (see
www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does
not constitute an endorsement.
For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO’s adherence to
the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the
following URL: www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 176, Quality management and
quality assurance, Subcommittee 2, Quality systems.
This fourth edition cancels and replaces the third edition (ISO 9004:2009), which has been
technically revised. The main changes compared to the previous edition are as follows:
— alignment with the concepts and terminology of ISO 9000:2015 and ISO 9001:2015;
— focus on the concept of “quality of an organization”;
— focus of the concept of “identity of an organization”.
10. SS ISO 9004 : 2018
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Introduction
This document provides guidance for organizations to achieve sustained success in a complex,
demanding and ever-changing environment, with reference to the quality management principles
described in ISO 9000:2015. Where they are applied collectively, quality management principles
can provide a unifying basis for an organization’s values and strategies.
While ISO 9001:2015 focuses on providing confidence in an organization’s products and services,
this document focuses on providing confidence in the organization’s ability to achieve sustained
success.
Top management’s focus on the organization’s ability to meet the needs and expectations of
customers and other relevant interested parties provides confidence in achieving sustained
success. This document addresses the systematic improvement of the organization’s overall
performance. It includes the planning, implementation, analysis, evaluation and improvement of
an effective and efficient management system.
Factors affecting an organization’s success continually emerge, evolve, increase or diminish over
the years, and adapting to these changes is important for sustained success. Examples include
social responsibility, environmental andcultural factors, in addition to those that might have been
previously considered, such as efficiency, quality and agility; taken together, these factors are part
of the organization’s context.
The ability to achieve sustained success is enhanced by managers at all levels learning about and
understanding the organization’s evolving context. Improvement and innovation also support
sustained success.
This document promotes self-assessment and provides a self-assessment tool for reviewing the
extent to which the organization has adopted the concepts in this document (see Annex A).
A representation of the structure of this document, incorporating the elements essential to
achieve sustained success of an organization as covered in this document, is presented in
Figure 1.
11. SS ISO 9004 : 2018
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Figure 1 — Representation of the structure of this document
12. SS ISO 9004 : 2018
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Quality management — Quality of an organization —
Guidance to achieve sustained success
1 Scope
This document gives guidelines for enhancing an organization’s ability to achieve sustained
success. This guidance is consistent with the quality management principles given in
ISO 9000:2015.
This document provides a self-assessment tool to review the extent to which the organization has
adopted the concepts in this document.
This document is applicable to any organization, regardless of its size, type and activity.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies.
For undated references, the latest edition of the referenced document (including any
amendments) applies.
ISO 9000:2015, Quality management systems — Fundamentals and vocabulary