This document discusses how medical libraries can highlight their importance within their parent institutions. It suggests assessing user needs through surveys, interviews, and observations to understand what the library's users require. The parent institution expects the library to support high-quality education, medical services, and research. The library can do this by providing resources that enhance teaching, ensure patient safety, and support grant applications and scholarly publications. Assessing user needs directly and finding ways to meet them will help the library demonstrate its value to the parent institution.

1. 如何突顯醫學圖書館在
母機構的重要性：我們
能做什麼？
Hongjie Wang, MA, MLS, AHIP
wang@nso.uchc.edu UCONN
Hongjie Wang, MA, MLS, AHIP
wang@nso.uchc.edu UCONN

2. 康州，康大，图书馆及其
他
2

3. 3

4. Who We are –
Institution
4

5. FAST FACTS
1,000 Number of nurses who work at the John Dempsey Hospital and other facilities within UConn Medical Group
Who We are –
Library Users
5

6. Who We are -- Library
6

7. Neighborhood
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8. 8

9. 9

10. 如何突顯醫學圖書館在母機構的重要性
：我們能做什麼？
• 我們不能做什麼？ ( 终极目标与方向正确）
• 母機構自己要做什麼？（申请基金项目成功第一要素）
• 母機構要我們做什麼？（牛，马）
• 我們能做什麼？
• 我們要怎麼做？
10

11. 我們不能做什麼？
• 不能向母機構多要钱
• 母機構永远缺钱
• 母機構永远不缺它想花的钱（更名，广告牌，顾问）
• 不能向母機構多要人
• 不能向母機構多要资源装备
• 不能向母機構多要时间
11

12. 母機構自己要做什麼？
• 母機構要一流的教学成果
• 母機構要高品质的医疗服务
• 母機構要上乘的科研成就
12

13. 母機構自己要做什麼？
• 母機構要一流的教学成果
• 雄厚的教师力量 （选拔，雇佣，培训，服务）
• 优秀的学生 （学习能力，科研能力，动手能力）
• 录取率
• ’升学率 毕业率
• Residency match
• High ranking
13

14. 母機構自己要做什麼？
• 母機構要一流的教学成果
• 母機構要高品质的医疗服务
• 行医安全
• 个性化医疗服务
• Electronic health records
• Cost effective treatment
• Readily available resources
14

15. 母機構自己要做什麼？
• 母機構要一流的教学成果
• 母機構要高品质的医疗服务
• 母機構要上乘的科研成就
• Grant awards
• Scholarly publications
• Commercialized scientific discoveries
15

16. 母機構想要我們做什麼？
• 母機構想要我們帮他做她想做的一切
• 一流的教学成果
• 高品质的医疗服务
• 上乘的科研成就
• 母機構不想要我們做什麼？
• 少花钱，多办事； 不花钱，也办事
• 办事时，不占用他的时间
• 高效率，低消耗
16

17. 我們如何做才能突顯醫學圖書館在母機
構的重要性？
•母機構要一流的教学成果
•雄厚的教师力量 （选拔，雇佣，培训，服务， CME
classes ， Blackboard support ）
•优秀的学生 （学习能力，科研能力，动手能力，
EBM involvement ， Personal Librarian ）
• ’录取率；升学率 毕业率 （ time management,
info. management)
•Residency match (Green Book, FREIDA
Online®)
•High ranking (Nursing Outreach, Orientation)
17

18. We are delighted to announce that the UConn Health
Center is being recognized by The Joint Commission
as a Top Performer on Key Quality Measures. The
Health Center’s honor reflects outstanding work in the
treatment of patients with heart attack, heart failure and
pneumonia, as well as excellence in surgical care.
The ratings are based on data reported to The Joint
Commission in 2012.
18

19. 我們如何做才能突顯醫學圖書館在母機
構的重要性？
• 母機構要高品质的医疗服务
• 行医安全 (Clinical resources at the point of care;
Comprehensive and accurate search)
• 个性化医疗服务 (HealthNet)
• Electronic health records (LexiComp link)
• Cost effective treatment (Power Search)
• Readily available resources (Med Apps, CardiosourcePlus,
DynaMed, EEPlus)
19

20. 我們如何做才能突顯醫學圖書館在母機
構的重要性？
• 母機構要上乘的科研成就
• Grant awards (LibGuide, eAlerts)
• Scholarly publications (copyright seminars, author fee
support, Faculty Pub DB)
• Commercialized scientific discoveries (Training site)
20

21. 我們如何做才能突顯醫學圖書館在母機
構的重要性？
• 了解我們自己的用户需要什麼
• 满足我們自己用户的需要
21

22. 如何了解自己的用户需要什麼？
• ？？？
22

23. Assess Users Needs ？
• Survey
• Interview
• Focus group
• Observations
• Other
23

24. ARL and LibQual+
• The Association of Research Libraries (ARL), professional
organization of the leading research libraries in the US
and Canada.
• 126 libraries at comprehensive, research-intensive
institutions
• ARL member libraries make up a large portion of the
academic and research library marketplace, spending
more than $1.4 billion every year on library materials.
24

25. What is LibQual+ ?
• A model for measurement and evaluation that address
issues of service quality, electronic resource usage and
value, and outcomes assessment
• A service libraries use to solicit, track, understand, and act
upon users' opinions of service quality
• A web-based survey that’s implemented in more than
1000 libraries across the world
25

26. Stats from ARL 2009
• 1 176 libraries
• 23 countries
• 17 languages
• 1 050 432 人 users
26

27. LibQual Survey Structure
27

28. What Does LibQual+ Tell us?
• Results have been used to develop a better
understanding of perceptions of library service quality,
interpret user feedback systematically over time, and
identify best practices across institutions
28

29. What are the trends of current user needs
and expectations in research libraries?
29

30. Users Needs: in Research
“Changing User Needs and Expectations of
Library Users”
10th Northumbria International Library
Performance
Measurement Conference
Royal York Hotel, UK
Monday, July 22nd 2013
Martha Kyrillidou
Association of Research Libraries
What do users want most now?
30

31. Trend Findings in Research
Libraries
• Affect of Service
• Giving users individual attention
• Library as Place
• Library space that inspires study and learning
• Community space for group learning and group
study
• Information Control
• Making electronic resources accessible
• A library website enabling me to locate information
on my own
• Print and/or electronic resources I need for my work
31

32. User Needs Findings: Web site
• Faculty members are all business
• Graduate students are heavy users of the library catalog
search box, interlibrary loan, and databases
• Undergraduates use the library homepage in a completely
different way -- a web site that reflects that total
integration of work and play
32

33. Faculty Needs
• Make faculty work easily accessible to others on the web
through web searches
• Preserve digital items far into the future, safe from loss or
damage
• Give out links to their work so that they do not have to
spend time finding files and sending them out as email
attachments
• Maintain ownership of their own work and control who
sees it
• Not have to maintain a server
• Not have to do anything complicated
33

34. User Needs Findings
• “Identifying Student and Faculty Needs through
LibQUAL+”
• By Sherii Jones of Notre Dame. College Research
Libraries 493-509. Dec. 2008
• Analysis of written comments by users in 2006
• 2737 participants (1850 under; 550 grad; 229 faculty)
• 1000+ with written comments
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35. 35

36. Rochester Univ. Research Project
• “Techniques to Understand the Changing Needs of
Library Users” Susan Gibbons 2012
• Using methods adapted from anthropologies and
ethnography, answers the question of "what does a
student do between the time a research paper is assigned
and the paper is complete?
36

37. How was the Technique Used?
• A group of volunteer students were identified
• Remained in touch with the students
throughout the semester
• When their papers were submitted to the
professors for grading, the students were
individually interviewed and asked to detail the
activities involved in researching and writing
their paper.
• In addition to a verbal narrative, each student
was asked to draw the steps on a large poster
board
• Why the drawing?
37

38. Unexpected Findings?
• Parents involvement
• Advice on paper writing
• Editing
• "helicopter parents” in American culture
38

39. How Do you Respond with the
Findings?
• Pull out of library participated in freshmen
orientation, which was a brief, lecture-style
orientation to the Libraries within the students’ first
days on campus.
• Start hosting a breakfast for the parents.
• Inform parents of library resources and services for
students’ research and writing.
• asked the parents to convey this message to their
sons and daughters at the point of need,
recognizing that the parents would likely know
when the students needed library assistance before
we would.
39

40. Photo Surveys
• What it was like to be an undergraduate student at the
University of Rochester
• Disposable cameras
• List of items to take picture of
– a place in the library where you feel lost
– your favorite place to study
– things you always carry with you, and
– picture of your dorm room showing your computer
• Interview
40

41. Findings
• Students come to campus with a laptop
• Laptop was not included in the photograph that showed
the items the students always carried with them.
• Make the Libraries more laptop-friendly
• power outlets
• Wireless Internet connection
• wireless printing
41

42. 如何突顯醫學圖書館在母機構的重要性
：我們能做什麼？
• 我們不能做什麼？
• 母機構自己要做什麼？
• 母機構要我們做什麼？
• 我們能做什麼？
• 我們要怎麼做？
42

43. Thank You..
Hongjie Wang, MA, MLS, AHIP
wang@nso.uchc.edu UCONN
Hongjie Wang, MA, MLS, AHIP
wang@nso.uchc.edu UCONN