The document provides guidelines for students completing a group assignment on developing a new service proposal. It outlines the key elements to address for each part of the marketing mix as it relates to the new service. For the product section, students are asked to classify the new service, describe how it adds value for customers, and identify which areas of the service quality model it improves. They should also propose a branding strategy for the new service and whether it will be associated with an existing brand.
I. Stages of Operational Competitiveness the different levels of customer con...Lena Argosino
I. Stages of Operational Competitiveness
the different levels of customer contact in the service firm
II. Classification of the different strategies in different service operation
Offering a unique service which was not not earlier offered into the market is called new service and the process of designing such new service is called New Service Development.
A form of product that consists of activities, benefits or satisfactions offered for sale that are essentially intangible and do not result in the ownership of anything. The government sector, with its court, employment services, hospitals, loan agencies, military services, police and fire department, postal service and schools, in the service business. An essential ingredient to any service provision is the use of appropriate staff and people. Refers to the systems used to assist the organization in delivering the service. Where is the service being delivered? Physical Evidence is the element of the service mix.
At one of our recent pitch events, Ashish Dave, a senior investment professional from the Mumbai Indians made a presentation for startups on how to pitch. Here's the presentation for everyone who wants to learn!
I. Stages of Operational Competitiveness the different levels of customer con...Lena Argosino
I. Stages of Operational Competitiveness
the different levels of customer contact in the service firm
II. Classification of the different strategies in different service operation
Offering a unique service which was not not earlier offered into the market is called new service and the process of designing such new service is called New Service Development.
A form of product that consists of activities, benefits or satisfactions offered for sale that are essentially intangible and do not result in the ownership of anything. The government sector, with its court, employment services, hospitals, loan agencies, military services, police and fire department, postal service and schools, in the service business. An essential ingredient to any service provision is the use of appropriate staff and people. Refers to the systems used to assist the organization in delivering the service. Where is the service being delivered? Physical Evidence is the element of the service mix.
At one of our recent pitch events, Ashish Dave, a senior investment professional from the Mumbai Indians made a presentation for startups on how to pitch. Here's the presentation for everyone who wants to learn!
Marketing Report LA – InstructionsInclude in headerfooter St.docxinfantsuk
Marketing Report LA – Instructions
Include in header/footer: Student Name & Number, Tutorial Time.
“Using one of the companies/ products/ brands we have used in class, identify and explain the five core marketing concepts. Describe and discuss the marketing strategy employed for one customer segment. This includes profiling one segment and each of the marketing mix elements employed to meet the needs of that segment.”
(We are looking for your ability to explain things both in theoretical terms and through practical application of the theory to the particular case).
The companies/ brands are:
Singapore Airlines
Introduction: overviews each of the areas included in the report.
Select and describe one targeted customer segment and outline the
Core Marketing Concepts: (describe and define the role of marketing and outline the 5 core marketing concepts commencing with ‘Markets’.
Define and describe what is a market and what is a segment.
Using your case as an example, explain and describe, needs, wants and demands and apply to the selected segment.
Using your case as an example, explain and describe the marketing offering (demonstrating the difference between a product, service and experience).
The Core Marketing
Concepts
What are the needs that form the basis of customers wanting this product? What social /cultural forces shape the wants? What promotes demand for this product? How might the organisation shape demand for its product?
Who are the organisation’s markets? Are they targeting the right customers? How might these markets/ customers perceive this organization relative to others it might be competing with? Are there other possible target markets? Which customers are likely to want the organisation’s ‘product’?
What things can the organisation do to engage emotionally with customers? How can it make customers feel good about their transactions with the organisation? What are your suggestions to the organisation for obtaining /building customer loyalty?
What is the product offered ? How is it created by the organisation? Are there any issues of note regarding its production and delivery to customers?
What are the perceived benefits to customers? What are the costs? How might customers expectations be managed? How is quality communicated to customers?
2
This relates to objective 1.
Describe the concepts of value and satisfaction. Describe the role of quality. Using the selected case, demonstrate how the product offering currently does, or could, create value and satisfaction for its customers.
Explain and describe the exchanges, transactions and relationships processes of your case. How might the company build more profitable relationships?
Marketing Report LA – Instructions
Marketing Report LA – Instructions
Outline the Marketing Mix elements used to target the selected segment: describe and define the role and importance of the marketing mix.
Product: Describe the company’s product offering including features, qua ...
IN THIS SUMMARY
In Service Innovation, innovation strategist Lance A. Bettencourt shows marketers what they need to do to ensure that customers’ service needs are met. Based on the author’s nearly 20 years of experience helping major corporations in the insurance, financial services, information services, professional services, and other service industries innovate, the book provides concrete, practical advice on crafting strategies that will help companies develop the innovative services they need to remain or become competitive. It shows readers how they can adopt outcome-driven innovation, which focuses on what the customer wants to achieve. Although the book’s focus is on services, most of its insights and recommendations also apply to product innovation as well.
SUBSCRIBE TODAY
http://www.bizsum.com/summaries/service-innovation
Running head BUSINESS PLAN NAMEBusiness Plan NameStudent .docxjoellemurphey
Running head: BUSINESS PLAN NAME
Business Plan Name
Student Name
Kaplan University
AB209: Small Business Management
Instructor Name
Month Date, Year
Project Deliverables Checklist: (All units)
Place a checkmark here as a reminder that you have completed this particular section of your descriptive business plan!
___Unit 1 (None)
___Unit 2 (Business Description, Vision Statement, Mission, and Motivation Statements)
___Unit 3 (Description of Products or Services)
___Unit 4 (Marketing Plan)
___Unit 5 (None)
___Unit 6 (Operational Plan)
___Unit 7 (Management and Organizational Plan)
___Unit 8 (Financial Plan) (Descriptive)
___Unit 9 (Executive Summary)
___Unit 10 (None)
Executive Summary (Unit 9)
(This portion of your mini-business plan should contain a brief overview of everything in your plan. This brief overview should contain an explanation of your product/service line, the market you will serve, and a brief summary of your financial goals. This should be completed in Unit 9.)
Business Description (Unit 2)
(This section of the plan should include what the business will do, what products or services it will produce or deliver to the customer. This should be specific.)
Vision Statement (Unit 2)
(This section of the plan should be a statement of what you visualize the business to be at some definite point in the future based on present realities.)
Mission Statement (Unit 2)
(This section of the plan should represent a succinct statement detailing the reason(s) for the business’ existence and the guiding principles of the business.)
Personal Motivation (Unit 2)
Starting a new business involves making many decisions! Since it is critical that the entrepreneur make good decisions, it is a good practice to approach decision making in a consistent and orderly way. Your text authors discuss the basic five-step decision-making process on pages 609-610 as it applies to risk management. At this initial stage of examining your motivation, you can also apply these steps to your own decisions. These are: (1) Identify the issue or problem; (2) Evaluate the alternatives; (3) Select an acceptable alternative; (4) Implement the decision; and (5) Review and evaluate the decision made. In this section, you should briefly discuss your motivations for wanting to own and operate your own business and how you could use each of these decision steps in your own planning process.
Description of Products or Services (Unit 3)
(This section of the plan should describe how your proposed product or service fills a gap in the marketplace or how your product or service will be “better” than those already existing in the marketplace. It should include any innovative features of your product or services that would distinguish your venture including any patent or copyright protections possessed by the venture as well as any growth strategies for your product or services and if relevant, any secondary markets the business will pursue.)
Marketing Pla ...
aTable of ContentsExecutive Summary2HighlightsObjec.docxrock73
a
Table of Contents
Executive Summary 2
Highlights
Objectives
Mission Statement
Keys to Success
Description of Business 2
Company Ownership/Legal Entity
Location
Interior
Hours of Operation
Products and Services
Suppliers
Service
Manufacturing
Management
Financial Management
Start-Up/Acquisition Summary
Marketing 2
Market Analysis
Market Segmentation
Competition
Pricing
Appendix 2
Start-Up Expenses
Determining Start-Up Capital
Cash Flow
Income Projection Statement
Profit and Loss Statement
Balance Sheet
Sales Forecast
Milestones
Break-Even Analysis
Miscellaneous Documents
Executive Summary
Write this last so that you can summarize the most important points from your business plan. Provide a concise but positive description of your company, including objectives and accomplishments. For example, if your company is established, consider describing what it set out to do, how it has accomplished goals to date, and what lies ahead. If new, summarize what you intend to do, how and when you intend to do it, and how you think you can overcome major obstacles (such as competition). You can also choose to use the following four subheadings to organize and help present the information for your executive summary. Note: to delete any tip, such as this one, just click the tip text and then press the spacebar.
Highlights
Summarize key business highlights. For example, you might include a chart showing sales, expenses and net profit for several years. Note: to replace the sample chart data with your own, right-click the chart and then click Edit Data.
Objectives
For example, include a timeline of the goals you hope you to achieve.
Mission Statement
To Embrace Technology and Design, Develop energy saving products that will significantly reduce our Carbon Foot by using less electricity.
Keys to Success
Keep it simple
Create a box shifting enterprise, thus keeping overheads and staffing cost low
With minimum capital the business can be home grown
Use and Grow local talent. By reducing the travel time to and from work, allows employees to have more downtime. Ensuring that there is flextime, especially during children school holiday season.
This will allow employee loyalty and good product services to our customers.Description of Business
The business identifies house hold use or commonly used products in the market. And using technology rethinking the task and design, develop and bring to market devise that will save at least 25% electrical usage per year.
The company must only box shift the products, this will keep overheads, low and profit high. With minimum investments. This will allow the company to be flexible and stay focus on finding target products, filter these through rigorous design, fiscal and marking criteria to ensure they meet the company’s mission.
Company Ownership/Legal Entity
Indicate whether your business is a sole proprietorship, corporation (type), or partnership. If appropriate, define the business type (such as manufacturing, me ...
IV. Instructions Marketing Plan This section provides details o.docxchristiandean12115
IV. Instructions: Marketing Plan
This section provides details on your industry, the competitive landscape, your target market and how you will market your business to those customers.
Market research
This section of your plan should explain:
· The total size of your industry
· Trends in the industry – is it growing or shrinking?
· The total size of your target market, and what share is realistic for you to obtain
· Trends in the target market – is it growing or shrinking? How are customer needs or preferences changing?
Barriers to entry
What barriers to entry does your startup face, and how do you plan to overcome them? Barriers to entry might include:
· High startup costs
· High production costs
· High marketing costs
· Brand recognition challenges
· Finding qualified employees
· Need for specialized technology or patents
· Tariffs and quotas
· Unionization in your industry
Threats and opportunities
Once your business surmounts the barriers to entry you mentioned, what additional threats might it face? Explain how the following could affect your startup:
· Changes in government regulations
· Changes in technology
· Changes in the economy
· Changes in your industry
Use the SWOT Analysis Worksheet on the next page to identify your company’s weaknesses and potential threats, as well as its strengths and the potential opportunities you plan to exploit.
SWOT Analysis Worksheet
Strengths
Weaknesses
Opportunities
Threats
Product/ Service Offering
Unique Product and Services
Online Presence
Online Market
Intense Compeition
Brand/ Marketing
Appealing to a wide range of ages
Advertising is limited because of low brand awareness
Advertising and marketing can help boost the brand image nationally
Staff/HR
Strong Management
Hiring a great staff with knowledge of the things associated with the gimmick used
Hiring High School and college students
Cohesion affected by the age and experience differences
Finance
Strong backing of investors
Viable industry and high exchange means low market share
Partnerships with major technology companies (Samsung, Microsoft, Sony)
Rise in price of raw materials can affect profitability
Operations/
Management
Strong management
Hiring management with knowledge of food service and entertainment
Staying on the cutting edge
Operating as such not to ditto other establishments
Market
Military in the area enjoy sports and/or video games
Ensuring all ages feel welcome.
Advertising and marketing can help boost the brand image nationally specially in smaller cities
Threat from established competitors and new entrants
Can any of your strengths help with improving your weaknesses or combating your threats? If so, please describe how below.
A strength we have at our disposal is our unique products and services. Using these services we open ourselves to many possibilities to combat our online presence such as being able to stream our gaming onto the internet on sites such as YouTube or Twitch. This is someth.
MIM MCS MENT 20192020MSP MODULE ASSESSMENT INDIVIDUAL MAR.docxaltheaboyer
MIM / MCS / MENT 2019/2020
MSP MODULE ASSESSMENT: INDIVIDUAL MARKETING PLAN
Module leader: Dr Ahmed Shaalan
INTRODUCTION
The assessment of this module is a written marketing plan. Each student is asked to develop a strategic marketing plan for a company, and one of its products in particular, of his or her choice.
· The company should sell to consumers rather than other businesses. It may sell goods, services or both. It can be from any part of the world. It could be a not-for-profit organisation provided it has products that are sold to individuals, e.g. a charity selling goods to raise money for the charity’s work.
· You are encouraged to obtain secondary data on the company, its market and its competition. This can be supplemented by your own examination of its products, target markets, and communications, insofar as you can observe them from outside.
· A template plan is attached. The plan deals with an existing product (or service) of the company, which you can choose.
· The plan should contain no more than 7 pages (plus the title page), with an additional maximum of 2 pages for any appendices, single-spaced, all margins 2.5 cm (1 in). Use 12 point font size. Font size within tables can be reduced to 9 or 10 font but make sure it is readable!
· A reference list must be included. This reference list should show, for example, the source of any secondary data you have used. The reference list does not count towards the page length.
Assessment
The plan will be assessed on the following criteria:
· Use of tools (40%): Appropriate application and plausible interpretation of tools and techniques covered in the module
· Use of data (20%): Informing the plan with secondary data where available or the student’s own observation where possible
· Commercial awareness (20%): Using mature judgement as to what actions will deliver the best commercial returns
· Integration and presentation (20%): Presenting professionally and integrating the sections of the plan so that it makes a coherent and persuasive argument.
Timeline
The project will be introduced during the module. The individual marketing plan should be submitted toTurnitin (link on Blackboard page) by 11.59 pm on Friday 13 March 2020.
TEMPLATE FOR INDIVIDUAL MARKETING PLAN
CRANFIELD UNIVERSITY
CRANFIELD SCHOOL OF MANAGEMENT
[STUDENT NUMBER]
Individual Marketing Plan: [Company name]
CRANFIELD SCHOOL OF MANAGEMENT
[Course eg. Masters in Management]
Academic year: 2019-20
[Date]1. Mission and Financial Summary (1 page approx – guidelines only)Introduction
Very briefly introduce the company you are planning for, and the current product you are planning for in sections 3 and 4
Mission statement
Make brief statements about the following points. See McDonald & Wilson, Marketing Plans 7e, p529
Role or contribution of the unit:
Definition of the business:
Distinctive competence:
Indications for future direction:
Summary of business performance
Summarise briefly the business’s curr ...
Every startup and small business is different, so avoid copying an example business plan word for word. Instead, always look for the business plan that's related to the type of business you're planning and study that plan and write your own.
When you write a business plan on your own, you'll go into the process of thinking about important aspects of your business, like your startup expenses, your target market & customers, and any marketing strategy or research you'll need to do to be successful.
Always think about business planning as something you do regularly, rather than a little document you create once to get an investment and place it at the bottom of your cupboard.
If you take the time to write a plan that really fits your business, it will be a useful tool to grow your business going forward. It should also make it easier to share your goals and strategy with your team as the business plan will keep you all on the same page.
We have created this example business plan for entrepreneurs out there who are starting their business plan for the first time and do not have any clue about how to write each section in the business plan.
Course Project Part 3Student NameDeVry UniversityCruzIbarra161
Course Project Part 3
Student Name
DeVry University
BUSN 460 Senior Project
Dr. Michael Reitzel
Date
Contents
Executive Summary3
Section A: Business Concept3
Section B: Industry Analysis3
Section C: Regulation and Legal3
Section D: Competitive analysis4
Section E: Target Market and Segmentation4
Section F: Value Proposition4
Section G: Pricing Strategy5
Section H: Marketing Promotion Strategy5
Section I: Day-to-Day Operations5
Section J: Facilities and Equipment Plan5
Section K: Technology Plan6
Section L: Use of Funds6
Section M: Sales Forecast6
Section N: Breakeven7
Appendix8
References9
Course Project Part 3Executive Summary
This two-page summary of your plan is written last and should be able to stand alone as a document on its own merits. Include a clear and specific compelling Value Proposition with primary research, a brief synopsis of each plan section, and brief financial highlights. After reading this summary, the reader should have a clear understanding of the specifics of your plan.. REPLACE INSTRUCTIONS WITH YOUR WORDS.Section A: Business Concept
Describe in overview and in detail what you are offering to the market. What does it "do"? What are the benefits to your customers? How do the customers now accomplish the same task? How is your approach better than the competition? REPLACE INSTRUCTIONS WITH YOUR WORDS.Section B: Industry Analysis
Research industry averages for profitability in your marketplace. Use this information to determine the validity of your own projections and make changes if necessary. REPLACE INSTRUCTIONS WITH YOUR WORDS.Section C: Regulation and Legal
Determine your location and business environment. Address all legal, zoning, and licensing concerns your business will face. Visit your state's Secretary of State website. What form of business will you set up? Why? The level of detail required for this section will depend on your type of location (virtual, retail, warehouse, office, restaurant, etc.) and on your idea. Demonstrate that you have completed your research. DON'T say "We will obtain all of the appropriate permits"; instead, summarize them. When you explain your form of business—remember your audience. For example, if you select an S corporation, explain your reasoning for that selection in the context of your potential business, rather than providing the definition of an S corporation. Address any pending regulations which may have an impact on your business. REPLACE INSTRUCTIONS WITH YOUR WORDS.Section D: Competitive analysis
Describe the competitive landscape. Who are the key competitors? What are their strengths and weaknesses? How will you take share from them? How will they most likely try to stop you if you are successful? Who are your indirect competitors? What do they offer your prospects? Include a map of their locations in your local area. REPLACE INSTRUCTIONS WITH YOUR WORDS.Section E: Target Market and Segmentation
Describe your market. Where is it? How big is it? What is the gro ...
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
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Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
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Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
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𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
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1. 1. Product
2. Price
3. Place
SERVICE QUALITY (MKTG 1268)
GUIDELINES FOR GR0UP ASSIGNMENT:
NEW SERVICE PROPOSAL
(PART TWO)
(JULY 2013)
Geoffrey da Silva
2. Don’t describe the elements of the marketing mix
But instead focus on the implications of how the
new service idea or proposal could impact on the
development of the marketing mix
As you go through the SEVEN elements of the
service marketing mix make sure you are writing
about the NEW service and not the current
business operations
ALSO where possible link back to how the
marketing mix element could overcome one or more
of the FOUR characteristics of services (Example
intangibility, perishability, etc)
FOCUS OF THE SERVICE MARKETING MIX
2
3. Product (and Branding) (10 marks)
(What new service product/s are you
offering? What kind of branding
strategy will you adopt for the new
service?
1. PRODUCT (FROM CHAPTER 4 CONTENT)
3
4. Discuss and describe the nature of the new service
offer
Categorize the new service – WHICH one of the
seven categories does your new service belong to
(refer to material from chapter 4)
WHAT NEW SERVICE PRODUCT/S ARE YOU
OFFERING?
4
Which category? Explain why.
5. Try to explain the service concept from the
customer point of view – what is he benefiting from
this new service. How does the new service add
value?
Is it core or supplementary
Core Product
Central component that supplies the principal,
problem-solving benefits customers seek
Supplementary Services
Augment the core product, facilitating its use and
enhancing its value and appeal
NEW SERVICE PRODUCT (CONT’D)
5
6. Which aspect (don’t describe the whole model) but
show which particular areas does the new service
add value to?
LINK THIS TO THE FLOWER OF SERVICE
6
7. Choose among 3 broad alternatives:
Single brand to cover all products and services
A separate, stand-alone brand for each offering
Some combination of these two extremes
Explain the benefit of branding the new service
Does it have an association with the existing
service brand or none – that means no association
Explain the rationale why
BRANDING - WHAT KIND OF BRANDING
STRATEGY WILL YOU ADOPT FOR THE NEW
SERVICE?
7Pg
8. Price and Other User Outlays (5 marks)
(What are the costs involved in producing the new
service? How will you cover them [what may be the
potential sources of funding)?
What is the pricing structure of the new service?
Present a realistic budget and goals pertaining to
the new service.)
2. PRICING (FROM CHAPTER 6 CONTENT)
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There are 3 parts for this section.
9. Purpose of this section is to give some idea of the
feasibility of the new service and the profitability
Just provide some rough estimates
Example what sort of costs will be incurred for
developing and running the new service?
Initial outlays like service development costs such as market
research and testing of the service concept, new equipment,
refurbishment of facilities (service-scape)
Operating costs such as labor, training, etc
From here you can then answer the 3rd part of this
section – the budget and the goals
COSTS AND FUNDING
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10. How will you cover them?
Means what kind of sales targets are roughly
expected each year? What levels of
CAPACITY (%) is needed to cover costs?
Just provide rough figures.
Funding
Internal funding from current operations?
Or external sources of funding from
investors, raising capital through shares
COSTS AND FUNDING
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11. Discuss what levels of pricing would be used for the
new service
Is this higher or cheaper than your current service?
Justify why there is a price differential – value to the
customer. Does your new service justify a higher price
and why?
Discuss the segmentation strategy – which groups of
customers are you targeting at for this new service?
Are there rate fences for your new service?
How would you use price to attract current and new
customers?
How could you use pricing to retain loyal customers?
PRICING STRUCTURE
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12. Budget means doing a simple pro-forma P&L
What is your sales estimate
What are your total operating costs (show the
rough breakdown) and the estimate profit
Goals – this means your listing of some targets
How many customers per period
Average value of service order/purchase
Estimated capacity targets (utilization of service facility) – a
% target
BUDGET AND GOALS - PRESENT A REALISTIC
BUDGET AND GOALS
PERTAINING TO THE NEW SERVICE
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13. Place and Time (5 marks)
(Where and when will the new service be made
available? Provide justifications.)
Apply the classification –which ONE does your
service delivery belong to?
3. PLACE (FROM CHAPTER 5 CONTENT)
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14. Where – location
Justify the location in terms of convenience, the value it
provides the customer in terms of accessibility
Can the service be offered using the Internet? To what
extent? Which aspect of the service could be offered
through the internet
When – timing (availability)
Is the service 24/7?
Would you offer service variants to time sensitive customer
segments at a price premium (example special delivery or
consultations)
Justify your answers.
WHERE AND WHEN
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