How to fill your quiet times with AppyOfferAppyOffer
To fill your quiet times you don’t do it by finding new customers, but to get your existing customers to buy from you more frequently.
We explain how to get the most out of your existing customers.
An overview of how to reach Minimum Sellable Product (MSP) for early stage startups and Labs. Class offered via NY Fashion Technology Accelerator at AlleyNYC, course contributed by Koombea.
Koombea is a product development agency specializing in mobile apps and technology.
More information at koombea.com/MVP
Digital Breakfast: Trends & TechnologiesSocial You
The presentation from our invite-only digital breakfast event. Covering payment gateways, eCommerce, messaging platforms, popular apps, mobile and SEO. June 2016.
UserTesting + Totango - Client Success at UserTestingTotango
UserTesting + Totango - Client Success at UserTesting presented by Jonathan Hicken, Director of Client Operations at UserTesting as part of Totango Tour in Palo Alto, CA.
How to fill your quiet times with AppyOfferAppyOffer
To fill your quiet times you don’t do it by finding new customers, but to get your existing customers to buy from you more frequently.
We explain how to get the most out of your existing customers.
An overview of how to reach Minimum Sellable Product (MSP) for early stage startups and Labs. Class offered via NY Fashion Technology Accelerator at AlleyNYC, course contributed by Koombea.
Koombea is a product development agency specializing in mobile apps and technology.
More information at koombea.com/MVP
Digital Breakfast: Trends & TechnologiesSocial You
The presentation from our invite-only digital breakfast event. Covering payment gateways, eCommerce, messaging platforms, popular apps, mobile and SEO. June 2016.
UserTesting + Totango - Client Success at UserTestingTotango
UserTesting + Totango - Client Success at UserTesting presented by Jonathan Hicken, Director of Client Operations at UserTesting as part of Totango Tour in Palo Alto, CA.
A How-To Guide For Proactive Customer SuccessAmity
Whether it’s training, onboarding, or retention, proactive Customer Success is the secret to the success of your SaaS company.
In Customer Success, you’re expected to be proactive. Yet, when your inbox is overflowing with customer issues, customer questions, product updates, and onboarding requests… proactive turns out to be hard to execute. And we get that.
In this webinar, we will cover the five strategies you need to implement for proactive customer success.
How to Get Going with Recurring Revenue Services in Your App Development Busi...Kumulos
In this webinar we will show you how to establish a steady cash flow from past mobile app projects
Business Owners will learn:
How to give yourself the breathing room to run the type of business you want to be running, with a higher exit value when you come to sell.
Commercial Managers will learn:
How to build and maintain long term client relationships with clients, win follow on projects and make sure sales don’t start from ZERO each month.
To decide if your customer success efforts are effective, you can check your churn rate. Yet, a lagging indicator like your churn rate has one major caveat: it gives you the information you need, after the fact.
This is exactly why customer success professionals use customer health scores to lead their efforts.
A health score is a single actionable metric which you calculate by assembling multiple data points. It tells you who to pay attention to, and when.
Boost CSM Productivity with Customer Success PlaybooksBluenose Analytics
Learn how DoubleDutch uses Customer Success Playbooks to grow and scale an international Customer Success team for a wide array of notable brands ranging from SMBs to Fortune 500 companies.
This webinar features Aaron Lapierre, Director of Customer Success, and Sendhil Jayachandran, Head of Product Marketing at Bluenose.
The recording can be found at https://www.youtube.com/watch?v=NzShCOJTp50
For more info on Bluenose, visit http://www.bluenose.com
The Lean Startup (book summary by Expert Program Management)Dennis Antolin
The Lean Startup Summary
Big idea #1: Startups are essentially 'Scientific Experiments'
Big idea #2: The biggest waste is building what nobody wants at all
Big idea #3: Don't argue about effort-prioritization - Use Split-Tests & Cohorts!
Big idea #4: You might be an Entrepreneur and not even know it!
Big idea #5: Use Actionable Metrics and avoid 'Vanity Metrics'
How Slack Drives Change Management, a Totango webinarTotango
Change is hard, particularly when you are changing the behavior of employees. But Slack has done an unbelievable job in changing the way people work - making it really easy to communicate and collaborate in real time. They have grown to over 6 million daily active users in a few short years since inception. What's their secret?
Rav Dhaliwal, Slack's EMEA Head of Customer Success, gives an encore presentation from Customer Success Summit 2017.
Being the 3rd customer success team member ever hired at Slack, Rav will share Slack's winning approach to driving change and growing adoption. Their method involves 4 phases that are designed to ultimately support a new way of working.
Do you have a product or service that requires change management? Or are you simply impressed by Slack's remarkable growth? Download the webinar presentation and watch the replay!
A How-To Guide For Proactive Customer SuccessAmity
Whether it’s training, onboarding, or retention, proactive Customer Success is the secret to the success of your SaaS company.
In Customer Success, you’re expected to be proactive. Yet, when your inbox is overflowing with customer issues, customer questions, product updates, and onboarding requests… proactive turns out to be hard to execute. And we get that.
In this webinar, we will cover the five strategies you need to implement for proactive customer success.
How to Get Going with Recurring Revenue Services in Your App Development Busi...Kumulos
In this webinar we will show you how to establish a steady cash flow from past mobile app projects
Business Owners will learn:
How to give yourself the breathing room to run the type of business you want to be running, with a higher exit value when you come to sell.
Commercial Managers will learn:
How to build and maintain long term client relationships with clients, win follow on projects and make sure sales don’t start from ZERO each month.
To decide if your customer success efforts are effective, you can check your churn rate. Yet, a lagging indicator like your churn rate has one major caveat: it gives you the information you need, after the fact.
This is exactly why customer success professionals use customer health scores to lead their efforts.
A health score is a single actionable metric which you calculate by assembling multiple data points. It tells you who to pay attention to, and when.
Boost CSM Productivity with Customer Success PlaybooksBluenose Analytics
Learn how DoubleDutch uses Customer Success Playbooks to grow and scale an international Customer Success team for a wide array of notable brands ranging from SMBs to Fortune 500 companies.
This webinar features Aaron Lapierre, Director of Customer Success, and Sendhil Jayachandran, Head of Product Marketing at Bluenose.
The recording can be found at https://www.youtube.com/watch?v=NzShCOJTp50
For more info on Bluenose, visit http://www.bluenose.com
The Lean Startup (book summary by Expert Program Management)Dennis Antolin
The Lean Startup Summary
Big idea #1: Startups are essentially 'Scientific Experiments'
Big idea #2: The biggest waste is building what nobody wants at all
Big idea #3: Don't argue about effort-prioritization - Use Split-Tests & Cohorts!
Big idea #4: You might be an Entrepreneur and not even know it!
Big idea #5: Use Actionable Metrics and avoid 'Vanity Metrics'
How Slack Drives Change Management, a Totango webinarTotango
Change is hard, particularly when you are changing the behavior of employees. But Slack has done an unbelievable job in changing the way people work - making it really easy to communicate and collaborate in real time. They have grown to over 6 million daily active users in a few short years since inception. What's their secret?
Rav Dhaliwal, Slack's EMEA Head of Customer Success, gives an encore presentation from Customer Success Summit 2017.
Being the 3rd customer success team member ever hired at Slack, Rav will share Slack's winning approach to driving change and growing adoption. Their method involves 4 phases that are designed to ultimately support a new way of working.
Do you have a product or service that requires change management? Or are you simply impressed by Slack's remarkable growth? Download the webinar presentation and watch the replay!
Valverde & Stiles Process and DeliverablesMike Stiles
Valverde & Stiles is a hybrid strategy and production partnership offering B2B orgs scalable, video-first content to populate all channels, build prospect relationships and achieve business objectives. This is what working with us looks like.
Ahead of Griffith University's Franchise Marketing Forum 2014, we look back on one of the most popular presentations from previous years. In 2012 Christine Guy, Global Marketing Manager of Fastway Couriers, shared the reasons behind her company’s award-winning brand refresh; the importance of franchisee buy-ins; the logistics of the changeover; and the results they achieved. Visit http://www.franchise.edu.au/home/shop/event/franchise-marketing-forum for more information on the 2014 event.
A short Introduction to No-More Outsourcing ServicesNo-More
The No-More, Copenhagen-based, team helps consultants and business professionals to increase effiency and job satisfaction via our talent platform of vetted specialists.
Fashion webinar: How to ensure successful seasonal shopping in Q4Nosto
In this webinar hosted by Inviqa, Turnbull & Asser, and Nosto, learn how you can optimize your ecommerce strategy for the holiday season along the entire customer journey (with first hand insights from Turnbull & Asser).
Importance of Narrative Writing in PM by Amazon Principal PMProduct School
Main takeaways:
- How to get full clarity and identify the biggest challenges in a project before a single line of code is written.
- Driving alignment across stakeholders
- Importance of reviewing with diverse stakeholders
Share pointsummit vancouver2014 habanerocp case studyMallory O'Connor
Habanero worked with CP to create a fully responsive, enterprise website in just 90 days. This presentation was originally delivered at the SharePoint Summit 2014 in Vancouver.
A Shift in Focus: Creating the Experienceqmatheson
Presented at ORBiT Real Time Days 2014
Keynote address by
Sean Mulcair, Gradient Solutions
How to shift focus from customer service to client experience. What's the difference? Customer service is the transaction and is quantifiable where as customer experience is a lifetime of interaction, which creates a feeling or emotion.
Setting the Customer's Journey: Walk a Mile In Your Customer's ShoesAggregage
Product professionals use phrases like "voice of the customer," and "user experience" so often that it can be easy to lose sight of their actual meanings. This phrase blur is dangerous, as it can pull our attention from what should be our real focus: our our customers' and users' needs. How can we, as product professionals, learn to keep customers and users at the heart of our work?
Join Steven Haines, globally recognized thought leader and author, as he guides us through a memorable journey demonstrating how you can walk a mile in your customer's shoes. He'll explore how, by developing true empathy for your users, you can ensure you're creating the features and products they actually want.
Allshore is an American company that provides more than just great offshore developers – we are your trusted partner, providing the support, guidance, and security necessary to ensure your success.
Product Instructions: The Missing Piece of the Customer Experiencedclsocialmedia
Learn more about:
• What your customers think about your product instructions:
o 95% of your customers are using the product instructions
o 71% of your customers think if the instructions are confusing or incomplete, the overall quality of the product is poor
o 71% of your customers think clear instructions means a company cares about them
• What good product instructions include and why
• 5 signs your product instructions are hurting the customer experience and how to fix it.
Digital first - the strategic context for revitalising your web presence - Sm...CharityComms
Sarah Rughoonundon, digital lead, Bliss
Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
Apart Yet Together: The Tales of Delivering Value RemotelyMuhammad Meghji
We've heard it a thousand times: Agile works best when you're all in the same proximity. But sometimes that's not possible - or even desirable. When talented developers can be had for a fraction of the cost on the other side of the world, how can you take advantage of that, and yet maintain team cohesion and agility?
When the best talent can be drawn from across the world, with individuals who do their best work from the beach, the ranch, or the family home, how can they stay productive and focused as part of an agile team? What might be some of the gotchas to look out for?
Customer experience and product instructionsSharon Burton
Product instructions are part of the Use cycle of the customer experience but how do you know if they are meeting the needs of your customers?
How do you know if your product instructions are meeting your customers needs?
Similar to Spicing Things Up Caren Rennie Citadel (20)
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
20. What they say “ I think this is a wonderful way to communicate with us.” “ This is a great use of technology and the message is well received.” “ Very good way of communicating and also wonderfully time effective . Keep it up and do more frequently. Also worked really well technically - no hassles.” “ Great medium for communication particularly for me working out of the country.” “ These kind of updates are vital in the current climate. This one was helpful.”
Good morning – its great to be here with you and to be part of this conference. I hope that this case study of how we use streaming in our business may add to what you’re already doing. Who is Citadel: I’ve been in the business for 12 years now, and it truly is an amazing place and community to be a part of. We’re a private client wealth care business. If I unpack that Private Clients = focus on assisting individuals & families /we do not provide any services to institutional investors We are in the business of wealth management , assisting individuals and families to chart their own financial roadmap, custom-made for their personal circumstances. Our solutions are global, integrating the fiduciary, risk and tax elements. We are committed to protecting and growing our clients capital over time. Care = Wealth Management is what we do , Wealth Care is how we do it. Not only do we take extreme care in the way that we construct, implement and maintain our client’s solutions, we truly are passionate about what we do and we invest a lot of time and energy on forging deep and strong relationships with our clients and internally within the Citadel family/ community. Its all we do, it is our sole focus . I believe this is what truly differentiates us. What we are not: Citadel is not a private bank so do not operate on both sides of the balance sheet. We do not offer any lending or insurance products and are therefore in a unique position to focus all our energy, expertise and research on financial planning and investment management. We are not insurance or stockbrokers. And we are not asset or fund managers. We’ve been in existence for over for over 14 years now and manage approx 14 billion rands for our clients and their families. In explaining the depth of our relationships with clients, we use analogy of a marriage. When clients join us, its like entering into a lifetime marriage. Our relationships with clients spands over 20 – 30 years. And it’s a very intimate one. So just like in a marriage, it’s important for that relationship to be strong you need to keep it fresh. Just like to show you a video of what some people resort to…. Ok so we quite clearly don’t go to those measures. But for us streaming is that freshness and I’m going to show you just how we go about doing that
Tell the audience who we are as they may not know and also put into context the fact that we’re a client intimate business and staying close to our clients and making them feel like they can sleep at night is so important.
What got us excited about streaming is that we felt it would help us connect with a changing client base
Discuss our traditionally older client base.
Three years ago, we were very nervous to try webcasts because a large part of our client base is retired and we didn’t know if they had fast enough connections. We knew as the market was shifting towards digital communication, we had to do something for our younger clients. They had also expressed the need to receive more regular communication from us on current affairs, the economic environment and their portfolio. So we piloted our first webcast to a select group of clients. The feedback was overwhelmingly positive – younger working clients appreciated it because they could get info without traveling to presentations and older clients also did not have to travel to events as they got older and more immobile.
This was our very first venture into web streaming. We designed two webcasts: Making Sense and Insight. Making Sense is a webcast presented by our investment team three times a year and gives a forward looking view on what’s happening in the local and global economy and changes that have been made to the client’s portfolio. Mention how the client receives it in his inbox – at this stage a very basic but cluttered HTML with a link. Why Making Sense?: We wanted to give clients more of an insight into the behind the scenes work and strategic thinking that goes into the construction of their portfolio. Clients needed more regular updates on what was happening in investment markets and their portfolios. They needed to receive communication that was brief, to the point and easily accessible.
This is a more recent example of Making Sense. We’re constantly striving to make sure the content is new and fresh and to keep things interesting we also make use of video as well as audio. A plus of using both audio an video is that if the presenter is uncomfortable in front of the camera, we can just as easily use audio! The client receives a beautifully designed HTML email, in this case we used some interesting words relating to the economy. The intro copy is short and to the point. The client then clicks on the link to the webcast. Over the years we’ve also realised that sometimes clients struggle to download the presentation and for that reason we always have a back up to supply them – either an audio file if it is a video presentation, or a written transcript. We really try to ensure that the client gets the message. Importantly, there is always an option for the client to unsubscribe. The message is never longer than 7 minutes and the client can also rate the webcast and give us his comments at the end. This has proven to be a valuable tool for us in terms of measuring the success of our webcasts and changing the content according to what clients want to hear.
Insight is a message to clients from our CEO Neil Brown. The purpose of this webcast is to keep clients close to our business and update them on the health and well-being of the business. Clients want to know of any new business developments, what’s happening with the leadership and people moves. They want to know that we’re a healthy and sound business and that they can sleep at night. We chose a very informal photo of Neil as we wanted clients to feel that he was having a personal conversation with them. Clients who cannot download the webcast are also able to download a pdf written version.
We loved it ‘cos our clients loved it so much. Inexpensive way of communicating Needed to look at ways of leveraging our communication
Talk about how we are now using streaming extensively in communication to clients and event summarising our major events into a brief video so that those who couldn’t attend get the message or those who did attend can share the message with friends and family.
Compare the cost per head of an 8 page newsletter (R18) or client event (R300-R500) vs webcast (R15) Leveraging existing communication at a nominal fee. Alton re our network capacity.